Assessing Facilities Operations and Management for Avis Hotel Success

This report analyzes the facilities operations and management of Avis Hotel, addressing key areas such as staff engagement, operational aspects, and customer satisfaction. The report examines the responsibilities of a facilities manager towards staff, operational functions, and customers, highlighting the impact of employers and funding agencies. It assesses relevant statutory regulations, health and safety measures, and required documentation for compliance. Furthermore, the report identifies effective systems for information processing, communication, and control, as well as the systems needed for effective building management. The report evaluates the quality and effectiveness of facilities operations, and the procedures to analyze the quality and effectiveness of facilities operations. The conclusion summarizes the findings and recommendations for improving Avis Hotel's performance in the hospitality industry.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Assess the responsibilities of the facilities manager for staff engagement...........................1
1.2 Discuss the responsibilities the facilities manager has for operational aspects....................2
1.3 Assess the responsibilities the facilities manager has towards customers using the facility 2
1.4 Discuss the impact on facilities operations of employers and/or funding agencies..............3
TASK 2............................................................................................................................................3
2.1 Assess the statutory regulations that will affect facilities operations...................................3
2.2 Discuss the health, safety and environmental measures that must be implemented by a
facilities manager........................................................................................................................4
2.3 Discuss the documentation required to account for compliance with statutory regulations
and health, safety and environmental measures..........................................................................4
TASK 3............................................................................................................................................5
3.1 Effective systems for processing information and maintaining communications................5
3.2 Identify the control systems required for effective facilities operations..............................5
3.3 Discuss the systems needed by a facilities manager to support effective building
management ...............................................................................................................................6
4.1 Evaluate the quality and effectiveness of facilities operations............................................7
4.2 Procedures to analyze the quality and effectiveness of facilities operations........................7
CONCLUSION................................................................................................................................8
REFRENCES...................................................................................................................................9

INTRODUCTION
In the present scenario, there are various types of business available that runs or operated
for getting best possible outcomes. It can be said that different sector or industries are exists
which contributes more in the economy development. One the most important sector is
hospitality industry which are growing fasts in the marketplace. There must be required to
consider better environment, good relationship so manager or leaders play an important role in
running business operations in more effective manner (Alexander, 2013). This report is based on
Avis Hotel which is facing lots of problems such as lower customer satisfaction, low occupancy
rate and customer retention etc. therefore, it is necessary to perform various roles or
responsibilities by manager for getting success. This assignment will assess the responsibilities
of manager and operational aspects for building brand image. It also consider the facilities
operations and funding agencies as well.
TASK 1
1.1 Assess the responsibilities of the facilities manager for staff engagement
The hospitality industry is growing fast so it is difficult to grasp in present time and also
perform several tasks so it is necessary to make better strategies and favorable decisions to
achieve predetermined goals or objectives. Manager should have better knowledge, skills and
abilities to manage the business performance and make hotel functions more smooth and
effective so that they can achieve set goals in better ways (Krajewski, 2015). Manager requires to
provide effective training and development programs so that productivity can be enhanced. Their
mains role is to allot task among employees and provide various available resources so that they
can perform entire performance in well manner. Facilities manager is a person who take
responsibility in management and overall charges in particular Hotel. Here are defined various
responsibilities of facilities manager towards staff members such as:
 Smooth operations and management: The manager has requires to ensure about
adequate staff member and also appoint them in Avis hotel. He must be sure that all
available resources are divided and used for getting success such as financial,
operational, and human resources with proper allocation among several activities in
more effective manner. The major responsibility is to resolve grievances and problems
during running business for making smooth.
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 Clarity of role and job description: In this, manager have to make all roles and
responsibilities clear so that hotel can perform its task and satisfy customers in more
efficient manner.
 Employee engagement and welfare activities: This is major duty and very necessary to
allow every employees while making decision and taking corrective actions. It will
helps in generating ideas, bring innovation and many more within hotel.
 Training and development: Manager has to provide proper training and learning
sessions so that their skills or knowledge can be enhanced (Ritzman, 2015). They have
to guide staff members at regular basis by giving training with facilities, technical and
operational etc.
1.2 Discuss the responsibilities the facilities manager has for operational aspects
Facilities manager play vital role in making business operations in more effective manner
as they give several services or perform various tasks so that better outcomes can be get. They
consider the operation functions of hotel and try to make them more efficient by formulating
strategies and making actions plan as well. There are some important roles of facilities manager
such as:
Accessibility: Manager of Avis hotel has to undertake several problems and issues
regarding customers satisfaction and other aspects that can create barriers while running business
firm. They have to make entire operations and functions with more effective so that particular
goals or objectives can be achieved.
Maintenance and repair: This is another responsibility of manager that they have to care
about several tools or techniques and other things which are responsible in increasing market
share and growth as well (Malhotra, 2015). Manager has to repairs such things and make them
more effective to run business operations.
Mechanical and Electrical system: Manager should focus on proper facilities and
services so that customers can be satisfied in an appropriate manner. This is another factors that
generally make customers bother due to damaged electrical power or issues.
1.3 Assess the responsibilities the facilities manager has towards customers using the facility
In the present era, customers are to be known as the king of market so it is necessary to
satisfy their desired needs or expectations so that they will be loyal towards hotel. Manager
requires to provide better quality of services and facilities so that they can satisfy with getting as
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well as consuming various services. They can consider a proper research or study for the purpose
of analyzing customers needs or wants so that they staff members can treat them in better manner
(Drion and Melissen, 2012). Avis hotel can increase growth or market share by undertaking
customer care and provide them information regarding business operations and their activities
including foods, sales, booking as how they can utilize these information by undertaking proper
communication system which will support in providing proper information to the every
individual in an effective manner.
1.4 Discuss the impact on facilities operations of employers and/or funding agencies
In the business organization. There are major impacts on facilities operations due to
employers and their performance because they play an important role in managing people. In the
hospitality industry, it is founded that many of hotels and hospitality are funded by several
agencies or institutions in the market place. Avis hotel is providing number of facilities and
services that are being offered to the customers in England. In this, manager undertake so,e
private and public ownership as many of companies are providing several facilities and funding
to the small firms so that they can improve their business operations. Some of important aspects
are management, trustees and sources who serving several facilities and services (Wood, 2012).
Avis hotel is growing down due to lower occupancy rates, and poor customers satisfactions so it
is necessary to undertake proper funds for financial facilities so that operations can be run in
smooth manner.
TASK 2
Covered in PPT
TASK 3
3.1 Effective systems for processing information and maintaining communications
In a business organisation, it is the responsibility of manager to processing information
effectively and maintaining communication in properly. Through this they can easily build
positive working environment in firm. For this manager of Avis hotel, it is require to manage
effectiveness in their hotel to getting higher competitive advantages easily. In this process, they
needs to provide appropriate training and learning to their employees fro providing effective
services on the bases of customers requirement and need. A effective communication play a most
important role within an organisation because it is helps to reduce issues and conflict or manage
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operation activities effectively (Nielsen, 2014). Manager of Avis hotel requires to analyse skills
and working approaches of their employees to enhance them properly. Information processing is
also a most important process in a firm that help to exchange ideas and thoughts properly. Main
objective of all these activities is to provide quality services to customers on the bases of their
requirement and need. Manager of an organisation play a most important role to managing
organisational operational and functional activities in effective manner. For them it is require to
provide effective and desirable services to different clients to getting maximum benefits easily.
Processing information is a functional approach in which executive of firm analyse requirement
of their clients to provide them quality services.
3.2 Identify the control systems required for effective facilities operations
In a business organisation, it is the responsibility of manager to make proper control on
operational and functional activities of firm. Manager of Avis hotel require to analyse
requirement of customers fro providing effective services easily. This hotel provide different
services to their clients on high cost. These kind of activities reduce clients interest toward
organisational services (Price, 2011). So for this it is responsibility of manager to manage cost
and prices of their services on the bases of customers requirement. Through this they can easily
build positive image in customers mind or in target market. Control system is determine several
activities in which management of Avis hotel requires to analyse their on going activities and
services to manage them in effective manner. In a hospitality industry services and facilities play
a most important role that requires to be effective and impressive. In UK several hotels provide
their services to customers on affordable costs, so for Avis hotel and its manager requires to use
innovative ideas and thoughts to manage their services more attractive for target audience.
Through this they can easily get higher competitive advantages from target market (Tucker,
2011). All these activities are based on analysis, control and modifications that assist to manage
activities in proper way.
3.3 Discuss the systems needed by a facilities manager to support effective building management
Manager of an organisation play a most important role to getting higher benefits and
advantages. In this procedure they needs to analyse organisation's requirement and needs to
manage activities properly according to them. In this case they require to manage employees
skills and their working capacity to enhance them properly (Longo, 2012). Through this they can
easily get higher benefits and build a positive management environment in firm. All these
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activities are very beneficial to getting appropriate growth easily. In this process, manager of
firm needs manage their activity in proper way to getting higher competitive advantages.
Through this analysis, manager of Avis hotel can easily manage activities of employees by
enhancing their skills properly. Manager of firm play a most important role as planning,
designing, analysing, monitoring, controlling and implementing process. All these activities help
to build positive management within a firm. In hotel industry, these activities play a most
important role to monitoring customers requirement and need for providing appropriate services
to them easily. In this process manager needs to analyse employees skill to providing training to
them. Through this they can easily enhance their interpersonal skill and working capability to
getting desirable success and growth as well.
4.1 Evaluate the quality and effectiveness of facilities operations
A firm needs to analyse quality and effectiveness of their organisation to manage them
for a long term period. In this, manager of organisation analyse services, facilities, employees
skill and their capability to maximise firm's growth and income easily (Widener, and Horner,
2011). In this process they needs to manage their operational and functional activities properly to
getting desirable benefits. Services user of hospitality industry require accommodation, food and
entertainment facilities properly. So for this manager requires to analyse all these facilities and
services to maximise number of user in their firm. Through this, Avis hotel can easily get higher
competitive advantages and desirable benefits as well. All these activities are based on functional
and operational activities of firm that needs to be manage properly to getting higher benefits.
Manager of firm needs to make appropriate changes and modification in their business policy
and procedure as they require to analyse effectiveness of organisation to manage them for a long
term period through this they can easily getting higher benefits and competitive advantages.
These are most appropriate business activities that helps to build long term image and goodwill
of firm in target market. Avis hotel provide appropriate services to their customers on the bases
of their requirement but for them it is require to manage cost of their services to maximize
number of customers in their organisation.
4.2 Procedures to analyze the quality and effectiveness of facilities operations
In a business organisation, manager and leader play a most important role to analysing
quality and effectiveness of facilities operations. For this they basically conduct a specific
structure that are based on analysis activities (Hui and Zhang, 2013). Main objective of these
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elements is to getting higher benefits and advantages easily. Avis hotel is dealing in services
sector so for them it is require to provide quality services to customers on the bases of their
requirement and need. Facilities operations are based on proper analysis activities in which
manager needs to analyses effectiveness and working approaches to maximize growth and
income of firm. Through this manage requires to analyses abilities and skills of employees who
provide their effective contribution to achieve future objectives and goals of firm properly.
Quality of effectiveness is based on employees contribution in firm in providing effective
services to customers on the bases of their requirement and need. Manager of Avis hotel needs
to manage cost of their services to capture customers eyes easily toward their services. These
activities impact positively on firm's growth and profitability (Tang and Zhou, 2012). Through
this they can attain maximum benefits and income as well. All these activities are beneficial for
quality management and effectiveness of facilities operations.
CONCLUSION
As per the above report it has been summarized that a firm needs to manage their
business activities properly to getting higher competitive advantages. Through this they can
easily maximize profitability and growth of firm. In a business organization effective
communication play a most important role to resolve issues and conflicts in effective manner. A
effective communication play a most important role within an organization because it is helps to
reduce issues and conflict or manage operation activities effectively. All these activities help to
build positive management within a firm. In hotel industry, these activities play a most important
role to monitoring customers requirement and need for providing appropriate services to them
easily.
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REFRENCES
Books and Journals
Alexander, K. ed., 2013. Facilities management: theory and practice. Routledge.
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2015. Operations management: processes
and supply chains. New York, EEUU: Prentice hall.
Drion, B., Melissen, F. and Wood, R., 2012. Facilities management: lost, or regained?. Facilities,
30(5/6), pp.254-261.
Nielsen, S and et al, 2014. Management system, and associated methods and apparatus, for
providing improved visibility, quality control and audit capability for underground facility
locate and/or marking operations. U.S. Patent 8,731,999.
Price, S., Pitt, M. and Tucker, M., 2011. Implications of a sustainability policy for facilities
management organisations. Facilities. 29(9/10). pp. 391-410.
Longo, F., 2012. Supply chain security: an integrated framework for container terminal facilities.
International Journal of Simulation and Process Modelling. 7(3). pp. 159-167.
Widener, M.J. and Horner, M.W., 2011. A hierarchical approach to modeling hurricane disaster
relief goods distribution. Journal of Transport Geography. 19(4). pp. 821-828.
Hui, E.C., Zhang, P.H. and Zheng, X., 2013. Facilities management service and customer
satisfaction in shopping mall sector. Facilities. 31(5/6). pp. 194-207.
Tang, C.S. and Zhou, S., 2012. Research advances in environmentally and socially sustainable
operations. European Journal of Operational Research. 223(3). pp. 585-594.
Afshar, A. and Haghani, A., 2012. Modeling integrated supply chain logistics in real-time large-
scale disaster relief operations. Socio-Economic Planning Sciences. 46(4). pp. 327-338.
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