Report: Facilities Operations and Management at Levin Hotel, London

This report provides a comprehensive analysis of facilities operations and management, using the Levin Hotel in London as a case study. It begins by outlining the responsibilities of a facilities manager towards staff, operational aspects of the building, and customers, as well as the impact of employers and funding agencies. The report then delves into the development and deployment of effective information processing and communication systems, including the identification of necessary control systems for effective operations. It also explores the systems required to support effective building management, such as fire alarm systems and CCTV. Furthermore, the report discusses criteria for evaluating the quality and effectiveness of facilities operations and reviews evaluation procedures. The conclusion summarizes the key findings, emphasizing the importance of efficient facilities management for customer satisfaction and brand value in the competitive hospitality market. The report also highlights the significance of employee engagement, training, and technology utilization in optimizing hotel operations.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations.............1
1.2 Responsibilities the facilities manager has for operational aspects of the building..............1
1.3 Responsibilities the facilities manager has towards customers using the facility.................2
1.4 Impact on facilities operations of employers and/or funding agencies.................................3
TASK 2 ..................................................................................................................................3
TASK 3............................................................................................................................................3
3.1 Develop and deploy effective systems for processing information and maintaining
communications..........................................................................................................................3
3.2 Identify the control systems required for effective facilities operations within an agreed
context.........................................................................................................................................4
3.3 Systems needed by a facilities manager to support effective building management............4
4.1 Appropriate criteria to evaluate the quality and effectiveness of facilities operations.........5
4.2 Evaluation and review procedures to analyze the quality and effectiveness of facilities
operations....................................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7
.....................................................................................................................................................8

INTRODUCTION
Facilities management operations can be stated as one of the effective factors when it
comes to attain the competitive advantage within market. If the facilities are not up-to expected
level, customers will not be satisfied and thus that will put negative impact upon the brand value
(Alexander, 2013). This report is all about the facilities operations management boutiques hotel
near Green Park in London. It is highly essential for the hotel to have top quality services so that
customers can be retained effectively. This is the reason why hotel management is mainly
concerned about the facilities operations management. In this report, Levin hotel is being
selected for the analysation of responsibilities and duties for facilities operational management.
TASK 1
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations
There are mainly various kind of responsibilities by which manager will work towards
the staff members and thus these are described below:
Smooth Operations and Management: It has to be made sure that appropriate amount of
employees are being hired and thus it has to be made sure operational, financial and manpower
budgets are being allocated at starting (Demirbas, 2011). Along with this, it has to be made sure
that the smooth operations has to be conducted for resolving issues effectively.
Clarity of Role and Job Descriptions: They have been clarified on the parts and obligations
that they need to perform in the inn as for their profiles. It is vital that all the staff individuals are
independently mindful of the parts and duties of the inn activities that they need to complete.
Employee Engagement and Welfare Activities: He\She needs to incorporate them into worker
commitment exercises and basic leadership inside the inn. This would help in age of new
thoughts and the manners by which the lodging tasks could be made dynamic and filling in
according to the spending arranging (Drion, Melissen and Wood, 2012).
Training and Development: He\She needs to guide and prepare them on the general premise
with the offices, specialized and operational preparing. This will help them in getting mindful of
the standard working systems and their capacities inside the lodging activities.
1.2 Responsibilities the facilities manager has for operational aspects of the building
There are the facilities manager who has been looking forward to the multiple kind of
operations with the respect to the property of hotel. There are various kind of responsibilities for
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the facility manager with the respect to operational point of view of the building which are being
described below:
Accessibility: There should be better level of access to the facilities and thus the manager has to
renew the certificates and licenses for every kind of hotel operations. This has to be made sure
that there will be timely renewal for every kind of facilities and operations (Ghiani and et. al.,
2014).
Maintenance and Repair: Hotel management has the responsibility of developing and make
sure that there are every facility made present for facing any kind of adverse situations. There
should be repairing and maintenance team which can keep monitoring for 24 hours if anything
goes wrong.
Mechanical and Electrical Systems: In a hotel, there is the need of maintaining the team of
mechanical and electrical team who has the experience of maintaining the entire system of hotel
and thus can keep monitoring the every kind of activity so that if there will be any kind of
emergency, it can be handled in better and effectual manner (Gibson, 2012).
Refurbishment and Security: There are two ways by which it can be done and those are
external and internal legal and statutory audits which are mainly being organized.
1.3 Responsibilities the facilities manager has towards customers using the facility
There are major responsibilities of the facilities regarding the customers which can use
facilities and thus they are described below:
 Customer Service: There are various kind of customers services which is one of the
mots effective factor for the the hotel business. There will be better services which will
be expected with reasonable price. This has to be made sure that quality of services are
being given in satisfied manner (Gunasekaran and Ngai, 2012).
 Customer Satisfaction: If there is low satisfaction of customers, then it will directly
impact the brand image in negative manner. In this kind of sector, customers are the
most essential part for the succession. The more will be the services company and the
customers, more there will be success for company. So there will the high level of
facilities concerned for the higher level of satisfaction.
 Customer Retention: There are new customers everyday within the hotel and thus this
kind of facilities are being provided by the manager with motive of retaining customers.
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This can be stated as the one of the most essential factor for attaining the goals in
effective manner.
 Customer Empathy: This mainly refers to give equal priority for all kind of customers
within company (Heizer, 2016). There should be the manager who should put their main
focus upon the regular customers rather than irregular customers.
1.4 Impact on facilities operations of employers and/or funding agencies
There is the major impact upon the employees and funding agencies for the hotel
company. There are funding agencies which in turn can give financial support for the business
companies. When the Levin Hotel authority may not be able to communicate and accommodate
the funds which in turn can help in conducting the operations along with funding agencies.
Along with this, hotel will conduct many kind of suppliers for giving out operational facilities
(Jacobs, Chase and Lummus, 2014). There will be an agreement with the vital kind of suppliers
for mainly taking the advantage and thus get the regular supplies. Example can be taken up of
most of the customers within the Levin Hotel which is like Coca Cola soft drinks and thus the
demand of this product is also high in nature. Employers of the Levin hotel will have an
agreement for getting the regular kind of supply for Coca Cola with the low cost. This kind of
agreement makes sure that there should be better quality of products and services which in turn
can mainly enhance the facilities operations within company.
TASK 2
Covered in PPT
TASK 3
3.1 Develop and deploy effective systems for processing information and maintaining
communications
Activities of Hotel Levin include standard and regular routine correspondence and
communication among the clients, organization and staff. Around here administrator utilized
specialized gadget including Walkie-Talkie, it help them with a specific end goal to impart and
transmit the applicable data to extensive number of people for the work or capacity to be finished
(Krajewski, Ritzman and Malhotra, 2015). There are another critical and helpful gadgets to be
specific web offices, phones and messages that may help the general population in imparting
right and appropriate information to the gathering individuals for fruitful tasks and exercises in
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the Hotel Levin. There are two vital framework which are utilized by the business chiefs with a
specific end goal to keeping up correspondence frameworks, for example, execution
administration framework and administration data framework. These will bolster in spreading
and also dealing with whole data and information in an exact way.
3.2 Identify the control systems required for effective facilities operations within an agreed
context
There are the facilities which has to be developed for controlling the system of workers
within the company. System of control should be effectual and thus acceptable to the employees.
By this kind of system performance should be evaluated along with quality of employees. This
kind of task is much more effective for the company to install. For this, manager of the hotel has
to work hard and take the responsibility of developing effectual system. Multiple kind of control
system needs to be utilised for the facilities like email recording for employees, spot check and
thus monitoring the working environment within company to control employees (Lord, Lord and
Martin, 2012).
There should be implementation of the Levin Hotel which in turn can mainly monitor the
activities for employees and thus give the immediate kind of feedback. Hence, evaluation of
company can be evaluated for quality of services which in turn can mainly improve the services
of company. Data can mainly be collected by the facility manager for customers and employees
and thus by this they can mainly bring motivation within employees (Wong and Lai, 2011).
Example can be taken up of facility manager which can monitor the personal emails of
employees which is one of the type of stealth data regarding employees for company.
3.3 Systems needed by a facilities manager to support effective building management
There will be effective building management, multiple kind of systems are being needed
by the facility manager which are:
Fire Alarm framework is critical that will ensure of the crisis and fire issue that may create in the
building. It would make as a departure program and fire watch that will continue screen over the
flaring that may event at the lodging. Another is CCTV System which record whole exercises of
clients and workers (Plambeck, 2012). This would be a controlled and extensive exercises that
will keep up track of whole exercises and also episodes, these are assuming a powerful position
at the business. Designing framework is likewise critical which will ensure of various gear and
machines that are situated inside the association with a specific end goal to deal with its tasks
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viably. Air conditioning is an another framework that will ensure of cooling practices and
activities inside the task of Hotel Levin. Security and framework for perception bolster the
lodging to augment their execution and profitability in a successful and effective way. Further,
upkeep framework and programmed activities, these are additionally fundamental that built up
inside the business association.
4.1 Appropriate criteria to evaluate the quality and effectiveness of facilities operations
This is highly essential for evaluating out the effectiveness for the quality of company
along with effective of operations. If the management results in something adverse, this is the
certain way where company will be on the way of downgraded spiral. While evaluating the
quality and operations of Levin, this kind of result was pleasant to great extent. All this kind of
outcomes which Levin hotel will mainly do great for almost all regions of operations which has
the concern about the services quality and performance of employees (Rawlins, 2013). Effective
system which can be well managed which can regulate the employees along with quality of
operations. All kind of things can mainly show up the effectiveness of success of Levin for
business management along with its operations. This company has better chain value system and
interaction will take not much of the time. Utilization of the technology mainly helps to serve the
customers in another example of quality services and effectiveness of the operations at Levin
hotel.
4.2 Evaluation and review procedures to analyze the quality and effectiveness of facilities
operations
Levin hotel can be stated as one of the effective and popular hotel within UK. Hence, this
can be the major concern point of the company. Management of the company mainly checks the
balances and thus assign the necessary control for facilitating the operation managers with
motive of maintaining the quality and results of the operations. Example can mainly be taken up
of hotel Levin provides various kind of offerings for improve the employee's performance.
Company makes the employees loyal as the company provides the rest and thus compensate
offerings the compensate to them (Subramanian and Ramanathan, 2012). On the other hand,
customers will be evaluated along with reviewing up of feedback which in turn can mainly
enhance the operations of Levin Hotel. Another procedure which can be stated as the analysation
of the quality and effectiveness which is comparing the performance and outcomes against the
earlier made of the goal of the company.
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CONCLUSION
From the above report it can be concluded that the Levin hotel which is situated near
Green park which in turn has about twenty thousand all over the United Kingdom. Management
of the hotel has to manage the resources and facilities for gaining the competitive advantage. Key
assets of the hotel industry are the customers and employees. For attaining the sustainable
comparative advantage within market, facilities operational management can be stated as the one
of the most significant factors strategic issues for company. If the business organizations do not
provide expected facilities to the customers, clients will not return to such types of service
organization.
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REFERENCES
Books and Journals
Alexander, K. ed., 2013. Facilities management: theory and practice. Routledge.
Demirbas, A., 2011. Waste management, waste resource facilities and waste conversion
processes. Energy Conversion and Management. 52(2). pp.1280-1287.
Drion, B., Melissen, F. and Wood, R., 2012. Facilities management: lost, or
regained?. Facilities, 30(5/6). pp.254-261.
Ghiani, G.,and et. al., 2014. Operations research in solid waste management: A survey of
strategic and tactical issues. Computers & Operations Research. 44 pp.22-32.
Gibson, P., 2012. Cruise operations management: Hospitality perspectives. Routledge.
Gunasekaran, A. and Ngai, E.W., 2012. The future of operations management: an outlook and
analysis. International Journal of Production Economics. 135(2). pp.687-701.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Jacobs, F.R., Chase, R.B. and Lummus, R.R., 2014. Operations and supply chain
management (pp. 533-535). New York, NY: McGraw-Hill/Irwin.
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2015. Operations management: processes
and supply chains. New York, EEUU: Prentice hall.
Lord, B., Lord, G.D. and Martin, L. eds., 2012. Manual of museum planning: sustainable space,
facilities, and operations. Rowman Altamira.
Plambeck, E.L., 2012. Reducing greenhouse gas emissions through operations and supply chain
management. Energy Economics. 34. pp.S64-S74.
Rawlins, H., 2013. Sand management methodologies for sustained facilities operations. Oil and
Gas Facilities. 2(05). pp.27-34.
Subramanian, N. and Ramanathan, R., 2012. A review of applications of Analytic Hierarchy
Process in operations management. International Journal of Production Economics.
138(2). pp.215-241.
Wong, B.K. and Lai, V.S., 2011. A survey of the application of fuzzy set theory in production
and operations management: 1998–2009. International Journal of Production
Economics. 129(1). pp.157-168.
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