Student's Field Trip Learning Log: Hotel Facilities Management Report

This report is a student's learning log from a field trip to the Hotel Marriott Forest of Arden, focusing on facilities management in the hotel industry. The report details the importance of facilities management in enhancing guest experiences, including resource allocation for maintenance, guest services, and customer relationship management. It explores the impact of the trip on the student's understanding of facilities management, highlighting the role of automated services, customer feedback, and timely service delivery in creating a positive guest experience. The student reflects on good practices observed, such as automated notification systems and regular feedback collection, and outlines strategies for developing the necessary skills and competencies through professional training and self-improvement resources to meet organizational standards. The report emphasizes the significance of facilities management in building brand image and ensuring customer satisfaction, supported by references to relevant literature.

M4X01919
HOTEL PLACEMENT – HOTEL FACILITIES MANAGEMENT
This Student’ s Field Trip Learning Log is devised to help you maximise your understanding,
knowledge and skills required to competently function in the area of facilities management
in the hotel industry. Based on your trip, you are required to write on the followings: an
overview of the Field Trip (this may include place visited, purpose of visit, what the Business
does particularly as it relates to facilities management in the hotel industry etc.), evidence
of learning and skills development outcomes from the trip, including summative reflection of
the trip.
This assessment is to encourage students to think critically about their future active
involvement and the skills they need to develop in carrying out various tasks in facilities
management in the hospitality industry. You are advised to participate actively in listening,
learning/talk sessions during the Field Trip.
Please ensure you complete your learning log as soon as you return from each
trip. Completion and submission of Learning Log is an integral part of your
assessment. You will be awarded marks as part of 20 credits weightings of this
Module. Also, participating in the trip contribute to your compulsory weekly class
attendance.
Please note, you are always required to have your student ID card on you while on Field
Trip.
Cert. IHM LV4 Learning Log:
Student Name:
Student name:
Cohort 1 Group:
Lecturer’s Name:
Filed Trip
To:
Lecture Week:
….
Date:
Considering the hotel facilities management practices/activities you have
observed, explain how the hotel particular company’s operations are using their
resources to meet the hospitality goals of the organisation (e.g. you may include
brief overview of the Business visited including use of company’s resources to
deliver excellent guest experience):
Hotel Marriott Forest of Arden is well-known for facilitating guest experiences in the hotel. Hotel management
focuses over channelizing resources like Maintenance Scheduling and Calendar Tools, Maintenance request
software, access location facilities and other resources like Automated notification and maintenance report (van
Vliet and Male, 2017). All the above resources of hotel Marriott ensure an effective guest experience under the
hotel premises. Hotel also provide resources like providing guides for guest visit and site seen. Hotel management
put effective budgets to maintain and upgrade all its resources in order to cater better guest experiences during the
stay in the hotel and also to all the local visitors of hotel.
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Based on your field trip experience, what are the importance of facilities
management operations in the Hospitality Industry and in particular the
company you visited:
I have visited the Hotel Marriott Forest of Arden to explore the hospitality sector. I have experienced that facilities
management operations in hotel play a crucial role in improving guest experiences during the hotel stay. Facilities
management role in hotel take care of every activity associated with all the guests of the hotel in process to stay in
the hotel. It has some importance such as ensuring a luxury guest experience during the hotel stay, customer
relationship management is also a crucial aspect of the facility management in hotel (Preuß and Schöne, 2016). I
also witnessed importance like improving the goodwill of hotel and brand value in front of all the potential visitors
and travellers of the hotel by serving the utmost guest stay to all its customers.
How has this trip impacted on your knowledge of facilities management in the
hospitality industry?
My trip in Hotel Marriott Forest of Arden has guided me through many aspects related to the facilities management
in hotel. I could come across many aspects related to facilities management in hotel such as customer service,
dealing with customer issues, ensure timely services such as check in, check out and other facilities that becomes a
crucial aspect of customer journey during the stay. Facilities management involve in every aspect of hotel service
related to the hotel guest so the role of facilities management become crucial in building brand image of the hotel
chain. To have a satisfactory experience it is crucial that customers get all the services that can justify the fair
charged by hotel. Facilities management also involve taking feedbacks from all the hotel guests about the hotel
services like food, rooms, spa and other services. Taking customer feedbacks will guide the hotel management
about to improve and upgrade the service quality cater to customers.
Based on your observation during this trip, what constitute good practices in
hotel facilities management operations:
During the trip I have learnt different aspects of facilities management in hotel sector that can improve the guest
experiences effectively. I come across services like automated notification service that give regular updates to all
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customers about the hotel services. I also observed about the importance of taking regular feedbacks over service
qualities from customers and travellers. Taking feedbacks will guide the management to implement necessary
changes in serving the services that will improve and upgrade the quality of services in hotel. Practice of timely
deliver of all the services is also a crucial aspect of customer experience during the hotel stay.
How would you develop facilities management skills competencies to meet
organisational requirements and standards?
I will take professional training over time management and communication development from experts and
professionals. I will also take induction programs over personality development. I will also take support of social
mediums like YouTube to identify the ways to improve the communication skills and time management skills. I
will also attend professional training on information technology software.
Student Signature:
__________________________________
Date:
_________________________________
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REFERENCES
Books and Journals
van Vliet, J.P.M. and Male, P.T., 2017, June. Well, Reservoir and Facility Management–Process, Practice and
Impact. In SPE Europec featured at 79th EAGE Conference and Exhibition. Society of Petroleum
Engineers.
Preuß, N. and Schöne, L. B., 2016. Real Estate und Facility Management. In Real Estate und Facility
Management (pp. 93-130). Springer Vieweg, Berlin, Heidelberg.
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