Facilities Operations Management Task 2 Report - Hospitality Industry

This report delves into the critical aspects of facilities operations management within the hospitality industry, emphasizing the strategic approach to managing people, processes, and assets for efficient day-to-day operations. It examines statutory regulations in the UK, highlighting the importance of adhering to various legislations to ensure the safety and security of clients, employees, and laborers. The report discusses health, safety, and environmental measures, focusing on the welfare of individuals within the Holland Court Hotel, and outlines the necessary documentation required to demonstrate compliance with these regulations. It covers licensing, certifications, and health and safety standards. The report references relevant academic sources to support its findings and recommendations.

FACILITIES
OPERATIONS
MANAGEMENT
(Task 2)

Content covered
• Introduction
• Statutory regulations which affect the operation facilities
• Health, safety and environmental measures
• Documentation required to account for compliance
• References

Introduction
Facility operation is the strategic approach that involves
managing all of people, process and other related assets that is
requisite to carry out the day to day operations of facility. It
mainly focus upon developing and ensuring efficiency of
functions of various businesses from retail stores, hospitals,
houses, hotels, commercial facilities, spaces etc.

Statutory regulations which affect the
operation facilities
Like every other country UK also applies various legislations that
are essential to be followed by every business in order to safeguard
interests of all people involved in it. There are a number of laws
and regulations that are incorporate bu government for hospitality
industry that ensures safety and security of clients, employees and
other labours.

Continue...
Hotel is required to attain certification and various licenses with
the local authorities for various facilities that hotel intends to
provide to its customers. For instance license for serving liquor,
certification for sound system, various requisite security and
health related systems for ensuring safety of its customers and
employees.

Continue...
Hotel is also obliged to adhere by and incorporate its policies,
programs and schemes in accordance to various labour laws such
as Equity Act, 2010, Minimum remuneration Act, Anti-
discrimination act etc. that are enforced by UK government to
safeguards rights of workers and to protect them from any kind of
discrimination at their workplace.

Health, safety and environmental measures
UK is the nation that is very strict when it comes to Health,
safety and environmental measures that is requisite for hospitality
industry to follow. Welfare of the people thus should be main
areas of focus for Holland Court Hotel who is subject to lower
occupancies due to low maintenance and cleanliness and hygiene
issues.

Continue....
• Conducting brining and development of its employees
• Proper implementation of laws
• Other measures

Documentation required to account for
compliance
In UK there are various different types of licenses, permissions
and certificate that organizations in hospitality sector are
required to maintain. Holland Court Hotel is subject to take and
maintain various certificates and documents that ensures
authenticity of their operations in relation to statutory
compliance.

Continue....
The role FO manager in this regard is to ensure that all
operations and activities are conducting in as per incorporated
laws and every facilities that is been offered is registered and
certified.

Continue...
• Licensing for conducting operations in hotel property
• Licenses and certifications
• Certification of Health and Safety measures used as per
standards

References
Wei, M., Hong, S. H. and Alam, M., 2016. An IoT-based energy-
management platform for industrial facilities. Applied
energy, 164, pp.607-619.
Aaltonen, A. and et. al., 2013. Facilities management driving
green building certification: a case from Finland. Facilities,
31(7/8), pp.328-342.