Facilities Operation Manager: Statutory Regulations and Measures

This report provides an overview of facilities operation within the UK hospitality industry, specifically addressing statutory regulations and their impact. It examines key legislation such as the OH&S Act 2000, Workers Compensation Act 1987, Food Act 2003, and Disability Discrimination Act 1992, highlighting their importance for hotel operations. The report further details the health, safety, and environmental measures implemented by facilities managers, using the Elmwood Hotel as a case study. It covers aspects like food hygiene, customer comfort, safety protocols, data protection, energy conservation, water saving, and waste management. The report emphasizes the significance of these measures in ensuring a safe, sustainable, and legally compliant environment for both employees and guests. The references include various academic sources that support the analysis of operations management and facilities management.

Facilities Operation
Manager
TASK 2

2.1 Statutory Regulation affecting
Facilities Operation in Hospitality Industry
There are various statutory
regulations a hotel would have to
abide in order function smoothly in
United Kingdom. Some of them are
discussed below :-
• OH&S Act 2000
• Workers Compensation Act 1987
• Food Act 2003
• Disability Discrimination Act
1992

Cont…
• OH&S Act 2000 : which states that protecting health and safety of
workers and visitors all the time. With this regulation all the hotels along
with Elmwood are bound to establish effective measures to ensure health
and safety of people working with them and using their services
(Karlsson , 2010).
• Workers Compensation Act 1987 : The worker's compensation act
deals on injuries that occur to employees at work or whilst travelling
directly to and from work. It stipulates that all hotels must have insurance
that will cover the injured worker’s medical expenses and costs. All of this
would ensure employee stability within the organisation.

Cont…
• Food Act 2003 : it states that all the hotel in UK should ensure that
people responsible with handling food in their premises are doing it with
proper hygienic way. The food premises should be cleaned properly and all
the equipment's should be in proper state ensuring hygiene in every which
way.
• Disability Discrimination Act 1992 : no person should be discriminated
on the basis of any disability is stated in this law. Facilities manager should
ensure that no discrimination happens in terms of services provided to any
ordinary person or a disabled person. Elmwood Hotel ensures that all the
customers are equally taken care and have special provision for any person
suffering from any form of disability who wishes to stay with them.

2.2 Health, Safety, Environmental Measures
implemented by Facilities Manager
At Elmwood Hotel it is ensured that the facilities provided are in
compliance to the health, safety and environmental measures. Facility
manager takes into account all the aspect in detail, discussed below :-
• Health Related Measures : all the hotels working in UK need to
make sure that they comply to health related measures established in
the law framework. For that they need to ensure the ways in which
they will move forward in providing food and maintaining hygiene of a
place. Elmwood Hotel ensures that all the food provided is hygienic
and the way it is prepared it also according to the compliance.

Cont…
• Checking Quality Of Food Served is amo“The vital importance of
facilities management to a thriving business”. 2015should feel sick
after consuming that food otherwise the whole Hotel is put under
scrutiny by the legal authorities.
• Ensuring Comfortable Stay is also one of the important aspect
affecting health of any customer. There are hotels that doesn't make
sure its customer are provided with proper rooms then it might land
itself lawsuit. Customer should be given all the room related ngst the
priority list of facilities manager at Elmwood, as nobody services as
promised, making them happy and satisfied.

Cont…
• Safety Related Measures : there are safety related measures which every Hotel
ensures in United Kingdom allowing the people working them as well customers,
the protection and security they deserve. There are various safety related
arrangements which should be done by Hotels, Elmwood Hotel UK ensures that :-
• Camera and Vigilance Team : there has to be a constant monitoring of
customers entering and leaving the hotel and if a person is caught with
something prohibited in the country, he should be handed over to the respected
law authority.
• Fire Safety Arrangement : refers to establishing of several fire safety
arrangements in order to make sure that all the people working or living in the
hotels are safe.

Cont…
• Protecting the Database : the database of hotels contain the personal
information and well as payment details of all the individual that have
boarded rooms. All of this data needs to be protected leaking of which
could result in depletion of image of hotel amongst its customers.
• Environmental Related Measures : there are various environment
related issue's within the organization which needs to be taken care of.
Environment related aspects need to be taken care of as government
focus is also on stabilizing environment, if hoteliers are not able to
contribute in it then government will take legal actions to get things
done.

Cont…
• Energy : Elmwood Hotel ensures that the consumption of electricity is as much less
than possible. This would result in building an energy efficient environment.
• Water : it is encouraged at Elmwood Hotel that people save water and the same
message is conveyed to their customers. The people residing in the hotel are
constantly guided that they should make sure they use as less water as possible.
Saving and preserving water for future generation is something Elmwood Hotel
aspire for.
• Waste : effective waste disposal management is established in Elmwood, where
excretory waste is sent through underground pipes for treatment and raw waste is
divided into three Recyclable, Non-recyclable and Hazardous waste and disposed off
in the way they should be. Waste management is an important aspect which sets
apart a hotel and people also like to visit a hotel whose emphasis on reducing waste.

REFERENCES
• Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2010.
Operations management: processes and supply chains.
Upper Saddle River, New Jersey: Pearson
• Wong, B.K. and Lai, V.S., 2011. A survey of the application
of fuzzy set theory in production and operations
management: 1998–2009. International Journal of
Production Economics, 129(1), pp.157-168.
• Alexander, K., 2013. Facilities management: theory and
practice. Routledge.
• Brown, S. and Bessant, J., 2013. Strategic operations

Thank you