Analysis of Facilities Management at Gleneagles Hospitals Singapore

This report provides a comprehensive analysis of the facilities management at Gleneagles Hospitals Singapore, examining the organization's objectives, core business, and facilities portfolio. It includes an on-site assessment, outlines the impact of social and economic changes, and evaluates the evolution of the facilities management function. The report delves into financial management, including budget analysis and cash flow management, and assesses the management of people through a SWOT analysis and discussion of human resource practices. Furthermore, it proposes suitable innovations, such as technological digitization and digital platforms for primary care, to improve service delivery and address cost imbalances. Key findings highlight the need for budget controls, uniform cost distribution, and the adoption of smart solutions. The report concludes with recommendations for implementation, aiming to enhance efficiency and patient care within Gleneagles Hospitals Singapore.

FACILITIES MANAGEMENT ESTATES

Table of contents
A. Executive summary.....................................................................................................................4
B: Report introduction.....................................................................................................................5
C: Evaluation of scope and trends of the facilities management function......................................5
I) Outline the IHL organizational objectives and core business as well as its facilities portfolio...5
II) Conduct an on-site assessment of facilities portfolio.................................................................6
III) Outline the impact of social and economic changes on the facilities management operations.8
IV) Outline how has the scope and extent of the facilities management function changed...........8
V) Explain and propose suitable innovation for IHL campus facilities management.....................9
VI) Evaluate important innovation and change in delivering facilities management services.....10
D: Evaluation of the management of people within the facilities management function..............10
I) SWOT analysis of facility management operations within.......................................................10
II) Select, recruit, retain, develop, and manage the performance human resource........................11
III) Critically assess facilities management competencies............................................................12
Every staff shall be well knowledge equipped about the changed management strategy.............12
E: Application of the management of finances within the facilities management function..........12
I) financial systems, policies, and processes for facilities management budget............................12
II) Manage and review capital and revenue budgets.....................................................................13
III) Manage cash-flow and prepare financial cases for operational facilities management..........13
F: Report summary and recommendations....................................................................................14
I) Overall summary of the key findings and recommendations for implementation.....................14
G: Reference list............................................................................................................................16

A. Executive summary
Gleneagles Hospitals Singapore being a multidisciplinary organization, works with a dynamic
team in Napier Road. There are facilities like Operating Theatre extended through Gleneagles
Hospitals Singapore, where the optimized performances are initiated to treat the complex
surgical facilities towards the patients. There are admitted patients which feature high
technological equipment. Gleneagles Hospitals Singapore has created endoscopic care center,
cancer care, digestive health, healthcare for women, and heart health with liver pancreas gall
bladder and bile duct created as multidisciplinary services. Presently the organization is found to
face certain issues in their management and financial balance aspects. It is likely to encompass a
significant shift in the demands among their patient population (Tsui and Fong, 2018). The social
dimension is likely to get tremendously impacted when the services within the hospitals are
necessary to get transformed. There are effective changes necessitated in the cost structure within
the services of Gleneagles Hospitals Singapore so that balance is created. As the method of
intervention to analyze their management issues, financial modification is the greatest demand
caused by the socio-economic forces operating upon the hospital. These require the proper
assessment of their facilities to yield technological advancement to innovate improvement the
services. The key findings state that the equipment and medical tools being charged extremely
high are likely to be managed with proper budget controls. There needs to be a uniform
distribution of costs towards medical amenities, staffs, and treatment care services. However,
there are cost and quality along with accommodation services which are necessary to be
recovered through outcomes.

B: Report introduction
Gleneagles Hospitals Singapore is the present organization under IHL, whose case study is
presently taken into consideration. It was founded in the year 1957 as a multidisciplinary
organization that works along with the multi-winged team of specialists to extend medical and
surgical services. They operate with specialized services extended towards people in Napier
Road constituting 257 beds and functioning as a large private hospital in Singapore. Being the
head of Facilities Management of the large hospital, Gleneagles Hospitals Singapore, the current
areas of functioning are needed to be assessed. The present assignment shall undertake the
structure framework, which includes trends of facility management function, financial
management outlining the case study shall be encompassed. The present report tries to reflect
upon scope, trends, objectives, socio-economic attributes, risk assessment for a particular
hospital to be enhanced by incorporating innovative organizational management in the
management facilities. There are initiatives made to engage innovation into the organization for
establishing improvement in the management processes.
C: Evaluation of scope and trends of the facilities management function
I) Outline the IHL organizational objectives and core business as well as its facilities
portfolio.
The objective of Gleneagles Hospitals Singapore tries to extend excellent quality of health and
care towards the people who seek help (Pheng and Rui, 2016). There are services and care
treatments extended with special facilities on weekends, the frequency of blotting and irritable
bowel symptoms are tried to be served effectually. There are PAM facilities created to widen the
spectrum of services in curing health symptoms within the organization so that the greater limit

of audiences are tried to be served. There are bedrooms facilities extended towards the
accommodation of the patients.
The core business speaks of wide arrays of facilities services which are tried to be extended by
the Gleneagles Hospitals Singapore. Be it the services within the rooms or within the
accommodation processes, it is understood that quality facilities are found to be extended. There
are hotel rooms and services which incorporates single rooms, 2 bedded and 4 bedded rooms as
the accommodation features.
There are day surgeries projected towards the patients where whole key incisions are made with
bladeless cataract surgeries. These are performed at the day surgeries where the patients who
obtain excellent with medical care services are returned home through same day processes.
II) Conduct an on-site assessment of the facilities portfolio
Concerning the assessment upon the onsite of Gleneagles Hospitals Singapore, there are
specified stages needed to be incorporated:
 Identification of the hazards noted within the hospital in terms of facilities:
The cost structure is increasingly becoming dismantling in nature adhering to the patient service
zones. It is rightly required to be intervened that risks in terms of imbalance shall be extended
and created towards the mismanagement in the hospital (Dogra and Dogra, 2017). The cost of
the treatments and tests that affected patients are liable to make are rising day by day. Hence it
becomes imperative that accommodation of more and more patients is effectually maintained. It
is highly expected for each patient to be catered with equal care and treatment facility as the
amount of patients attending the care facility is reducing in number. There are systematic checks

necessary to be conducted so that effectiveness is possible to be established. However, there is
much dismantling impact found to take place.
 Identification of the harmed sample:
It is the patients and the management of the Gleneagles Hospitals Singapore who is likely to be
suffering due to lack of service facilities. There are sheer cost discrepancies and increased
demands among the customers. There are pressures presently in terms of cost in maintaining the
facilities within the hospital management, and increased workforce expenses are required to be
taken account of (Ganguli and Ebrahim, 2017). The patient needs are enhanced by leaps and
bounds, which requires the management attention to be paid. However, with high treatment fees
to be paid by the patients, there are steep declines noticed in the patient attendance. In terms of
cost in maintaining the facilities within the hospital management and increased manpower
expenses are required to be taken account of (Ganguli and Ebrahim, 2017). The patient needs are
enhanced by leaps and bounds, which requires the management attention to be paid. However,
with high treatment fees to be paid by the patients, there are steep declines noticed in the patient
attendance.
 Assessing risks and taking action
As the risk of cost structure being misbalanced, there are certain troubles cropping up. It is found
that the heightened price of treatment facilities is shunning the patients away from the
Gleneagles Hospitals Singapore to receive their services. It is due to the rise in costs of
assessments, diagnosis, and treatment of various specific medication and admission of patients
that are prohibiting patients from attaining the services. Making us of innovative primary

treatment care services due to the incorporation of technological digitization can restore
effectiveness within the service domains.
III) Outline the impact of social and economic changes on the facilities management
operations.
It is found that people are suffering from attaining treatment and healthcare at reasonable costs
due to the soaring costs of the equipment. There are service inaccuracies created due to the lack
of financial structure within the organization. In terms of economic transitions and the equipment
rates and medication facilities tools being raised by costs, it can be termed that effectual outlooks
shall be restored. There are necessities for smart accessibility to be implemented so that
effectiveness was possible to be implemented. It is necessary to implement economic distribution
among staffs, equipment and treatment for medical facilities. The risks of economic imbalance
are resulting in the decline in the number of patient’s frequency, which shall shatter the business
profitability of the hospital.
IV) Outline how has the scope and extent of the facilities management function changed
There are scopes and techniques tried to be stipulated for the facility management to be
extended:
It is found that adequate action plans have to be formulated for the innovation to change facility
management procedures. There are risks which need to be assessed in the form of functions
delivered within the hotel. It is found that facility management was suffering due to their cost
structural faultiness. In such a case, the primary treatment and diagnosis have to be carried out
using smartphones, tablets, and laptop devices (Lai et al. 2017). No need to visit the hospitals in

person and rather publish the reports through digitized mediums to the healthcare support teams.
They shall take care of the diagnosis and recommend treatments further through digital
platforms. This shall enable control of the use of costly medical equipment and also reduce the
patient pressure upon the hospital. The cost of medical staff salaries and treatment services shall
be effectually cut to cater to affordable services at primary treatment levels. Adapting to smart
solutions as technological digitization within management operations of Gleneagles Hospitals
Singapore shall ensure effectiveness to resolve the issues. Intensive Care Unit (ICU) is regarded
as the platform through which patients near the operating theatres and caters shall be extended
(Nee, 2018). There are intensive monitoring needs, which especially impact through nursing care
where complex patient requirements through respiratory supports shall be extended.
V) Explain and propose suitable innovation for IHL campus facilities management
The management facilities are possible to be turned to innovative solutions through effectual
service modification. Rather than making increased staff numbers to work towards patients'
welfare, it is increasingly expected that effective services are offered (Pheng and Rui, 2016). The
patient increased pressures are not able to be handed through existing accommodation. It is
therefore recommended for adhering to digitalized technologies in offering a primary level of
treatments and medical aid. There hotline numbers to provide emergency services, home care
facilities, and other digital use of smartphones to diagnose and treat the patients rather than
creating out-door pressure shall be established.

VI) Evaluate important innovation and change in delivering facilities management services
Generating effectiveness within the delivery of facilities and services within Gleneagles
Hospitals Singapore are effectually possible if the proper action plan is possible to be projected.
Innovation through technological digital platform led solutions has to be absorbed so that cost
imbalance and quality factors regarding care services shall be effectually dealt.
D: Evaluation of the management of people within the facilities management function
I) SWOT analysis of facility management operations within
Strengths Weaknesses
 it is expected for the staffs to adopt
with technological feasibilities when
management qualities are evolved the
change shall be accepted and welcomed
by human resources in Gleneagles
Hospitals Singapore
 gaining expertise over technological
usability shall be implied
 Obtaining effectiveness in managing
financial stability and quality
management through innovation shall
be implemented.
 lack of training
 ineffective motivation, monitoring, and
supervision
 unplanned hasty decision making
 innovation in strategies not bearing
fruitful results
Opportunities Threats
 technological digitization ensures  Gleneagles Hospitals Singapore can be

innovation
 services through the latest technology
devices shall bring effectiveness in
when management qualities are evolved
the change shall be accepted and
welcomed by human resources in
Gleneagles Hospitals Singapore (Tan,
2016)
 gaining expertise over technological
usability shall be implied
 Obtaining effectiveness in managing
financial stability and quality
management through innovation shall
be implemented. Management
 patient pressure shall get reduced, and
staff shall be well distributed
exposed to economic dismantling
 increased cost pressure due to
heightened equipment amounts and
staff salary demands shall pose threats
 lack of education and training in
technological digitization can pose
barriers in innovation
II) Select, recruit, retain, develop, and manage the performance human resource.
 The human resources within Gleneagles Hospitals Singapore are necessary to be joining
an innovation management program is that effective outcomes are possible to be
generated.
 Training regarding technological advancements is expected to be generated among staffs

 Education and awareness about smart phone devises and tablets and laptops to implement
effectiveness
 Bringing innovation and interactions through the help of technological flexibilities shall
reduce patient created pressure and divide the economic stress.
 Recruitment of human resource staffs based on the knowledge base about innovative
outcomes shall enable the Gleneagles Hospitals Singapore management results.
III) Critically assess facilities management competencies
Every staff shall be well knowledge equipped about the changed management strategy
 There are financial assessment and annual report analysis to be conducted so that
competencies with other hospitals shall be placed (Farzadnia et al. 2017)
 Better care services towards an increased mass of patients shall be extended
 Management facilities through patient quick services, use of extended hotline contacts
and emergency o accident services shall be aided
 No extra charge for counseling the patient's post delivery of babies shall be extended
 Enhancing safety and security in management shall be implemented.
E: Application of the management of finances within the facilities management function
I) financial systems, policies, and processes for facilities management budget
There are funds to be generated from the government towards Gleneagles Hospitals Singapore
Subsidies regarding the medical equipment and facilities shall enable the delivery of services

The minimum wage policy for staff shall be followed according to Singaporean law and
government regulation
Managing the staffs and medical facilities using limited budgets shall be effectual.
II) Manage and review capital and revenue budgets
The profitability is found to get compromised as a result of the low frequency of patients seeking
care and health support from Gleneagles Hospitals Singapore (Hung, 2017). There needs to
increment in the patient pressure frequency through technological digitalization. The costs of
infrastructures and medical setting maintenance minimum expenditures have to be involved. The
staff remuneration needs to be controlled following Singapore government regulations. The
capital revenue creation through increased patient inflow without much pressure in in-door visits
is possible through virtual care and treatment channels. Use of telemedicine and web related
treatments and assistance from medical professionals shall cut down on costs of staffs, excess
visits, and ambulance or medical equipment expenses. This shall help create patient inflow as
treatment at affordable rates will be extended by Gleneagles Hospitals Singapore. As per the
request of the Board of Senior Management, it is relevant for definite ideas and approaches to be
incorporated within the hospital.
III) Manage cash-flow and prepare financial cases for operational facilities management
The staffs, medical amenities, technologies, and infrastructure account to be the prime domains
of expenses for Gleneagles Hospitals Singapore. It is necessary to control each of these aspects
to implement an effective budget protocol.
Domains costs of services

medical staffs $150,000
medical tools and equipments $350,000
technological digitization $25,000
infrastructure $450,000
F: Report summary and recommendations
I) Overall summary of the key findings and recommendations for implementation
It is found that Gleneagles Hospitals Singapore is encompassed with a varied shortcoming in
management quality service offers. There are severe needs for addressing the issues of cost
imbalance and subsequent economic turmoil (Chakravarthi et al. 2017). The patient pressure has
led the hospital to enhance their medical expenses to significant limits. This has caused
frequencies of patients to get compromised. To bring innovation within the organization,
technological digitization in management services are tried to be extended. This is assured to
restore using virtual medical care extended to patients reducing cost and time of care and
treatment. The staff priority should be patient oriented to establish quality within management
services. The maternity ward is likely to be driven with specialized facilities and services. It is
understood that the maternity rooms are provided with personalized nurses and best facilities that
are necessary to be generating care towards the organization. There are specialized designs to be
extended towards the women regarding their birthing needs. There are accidents, and emergency
cases dealt with specialized services. There are hotlines as the support systems so that a 24 hour
helpline numbers shall be extended as their service platforms. [phone] and +65 6470

5700 are the immediate attentions which are tried to be created with immediate attention through
medical emergencies.

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