Facilities Operation Management: Responsibilities and Systems Report

This report provides a detailed analysis of facilities operation management, focusing on The Montcalm Hotel within the hospitality industry. It assesses the responsibilities of a facilities manager, including space and infrastructure, people and organization, and the crucial role in delivering services. The report explores operational aspects such as accessibility, maintenance, and security, along with the importance of customer care, satisfaction, and communication. It further examines the impact of facilities operations on employees and funding agencies. The report also addresses the development of information processing and communication systems, control systems like budgeting and auditing, and systems needed for effective building management, such as fire alarm systems. The analysis highlights the importance of effective facilities management for achieving organizational goals, ensuring customer satisfaction, and maintaining operational efficiency within the hospitality sector.

Facilities Operation
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1: Assessment of responsibility of facilities manager in The Montcalm Hotel..................1
1.2: Responsibility that facilities manager has for operational aspects..................................2
1.3: Assessing the responsibility towards customers.............................................................3
1.4: Impacts of facilities operation of employees and funding agencies................................3
TASK 2............................................................................................................................................4
Covered in Ppt .......................................................................................................................4
TASK 3............................................................................................................................................4
3.1 Development for processing information and maintaining communications...................4
3.2 Identify the control systems required for effective facilities operations.........................5
3.3 Discuss the systems needed by a facilities manager to support effective building
management............................................................................................................................5
4.1 Criteria for evaluation of quality and effectiveness of facilities operations. ...................6
4.2 Procedures to analyse the quality and effectiveness of facilities operations....................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Facilities operation management is one of the vital aspects within any hospitality sector. All
the services offered to their guest and customer must of superior quality that will assist them in
attaining maximum growth opportunity in near future time. This would be helpful for every staff
member or employees to attain a sustainable comparative benefits in the market. In case, if
business would not be able to determine expected facilities to their guest then, they would not
return to that particular hotel next time. In this report, a completed discussion about assessing the
responsibilities of facilities manager for staff associated with delivering services to “The
Montcalm Hotel”. Apart from this, responsibilities of facilities manager in operational aspect of
building effective image in front of customer are discussed under the project. statutory regulation
that are affecting the facilities are mentioned effectively (Widener and Horner, 2011).
development of effective system for processing data and maintain communication is also
examining in this report.
TASK 1
1.1: Assessment of responsibility of facilities manager in The Montcalm Hotel.
In every field, it is essential for the manager to make necessary arrangement that assist
organization to attain their set goal in allotted time period. Hospital sectors is the more attracting
and crucial segment that provided maximum contribution to national economy. In accordance to
earn more hotels and other tour company working hard to deliver more effective outcomes to the
company.
Definition: Facilities managers is a kind of job that is held responsible for making sure that
every services must meet the essential needs of an individual that are working together. They are
accountable for services such as cleaning, security, parking and many more so the environment
must be suitable to work properly (Hui, Zhang and Zheng, 2013).
Scope of facilities manager:
 Space & infrastructure: It is basically related with planning, design and maintenance of
rooms and other furniture that are related with The Montcalm Hotel.
 People and organization: It consists of catering, cleaning, accounting, accommodation
and marketing of that are helpful for the company in generating healthier outcomes to an
organization.
Role of facilities manager:
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They are liable for various important role to provide services to guest of the hotel. There are
wide number of staff’s involvement in facilities operation. The primary responsibility is to
manage the engaged works or team to deliver best facilities to their clients. The quality must be
reviewed and provide quick feedback if anything occurs unexpectedly. Manager of “The
Montcalm Hotel” are very much aware about the quality of services. The staffs have to clean
each and every rooms of the hotel at two time in a day. The dust cannot be their within the room
before the guest check-in to that particular room. Manager of Montcalm always understand about
safeties and healthful cuisine deliver to the customers.
1.2: Responsibility that facilities manager has for operational aspects
It is utmost vital for the manager to monitor and control all facilities in context to
operational level within an organization. In accordance to deal with such kind of analysis, the
facilities manager must toward their work. There are number of responsibilities they need to
follow within The Montcalm Hotel to build operation aspects in an organization such as:
 Accessibility: It is one of the crucial responsibility of manager to check the final quality
of operational employees within the hotel (Tang and Zhou, 2012). The quality of staffs in
The Montcalm Hotel is more significant. They used to insure that every services must be
check before delivering it to the customer.
 Maintenance and repair: It is the one which is more significant in terms of earning
more reliable outcomes in near future time. If the customer cannot be able to get reliable
services of facilities from “The Montcalm Hotel”, they will not return to the hotel further.
So they need to maintain healthy relation with them by offering certain benefits to staffs.
 Mechanical and electrical system: There are various rules and regulation that are
followed by facilities manager of ‘The Montcalm Hotel’. The services can contribute to
overall noise level within the internal areas of hotel. All the electronic locking systems or
other devices must be checked at operations level.
 Refurbishment and security: A wide number of employees work within “The
Montcalm Hotel” such as clearing staffs, housekeeping employees and chef etc.
Servicing and renovation of older or damaged kit to bring it to a workable or better
condition. Fire alarm and lift of the hotel must be analyzing regularly.
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1.3: Assessing the responsibility towards customers
In every areas of services sectors, it is essential to determine all those factors that are
associated with the customers. The maximum customers are visiting to any hotels can lead to
earn maximum revenue or grow at faster rate. The facilities manager operating in services
sectors is held responsible for maintain healthy relations with their clients. Some specific
responsibilities followed within The Montcalm Hotel are mentioned underneath:
 Customer care: It is one of the crucial factors for every hotel. The primary motive of
customer is to get reliable and economic cost from The Montcalm Hotel. The manager
ensure that they would get satisfactorily services in all segments.
 Customer satisfaction and expectation: Another vital aspects of manager to satisfy
their customer by offering them effective facilities in the form of cuisine, accommodation
and other facilities (Afshar and Haghani, 2012). The Montcalm Hotel always check
facilities or services before delivering it to the customer.
 Advice monitoring sales and booking: It is the primary aim of manager to make proper
suggestion to their customer so that their time and cost can be saved. It is highly
recommended in most of the hotels to check total sales and booking of customers on
regular basis.
 Completed information: It has been observed that every day The Montcalm Hotel gets
new guest. The facilities are also different but the existing customer can retain in only
those condition in case they are getting relaxation in fare or rooms, entertainment
facilities, Wi-Fi or other services. The manager need to provide all specific information
about facilities and services that are delivered by the hotel to them.
 Maintaining communication system: It is essential for the manager to keep
communication with their guest on regular basis. Maintain a consistent level of guest
services. The Montcalm Hotel used to be more accessible to their guest all the time.
1.4: Impacts of facilities operation of employees and funding agencies
Funds are consist to be the major element for each business enterprises as it is effective in
managing all organisational operations in effective and efficient manner. The major purpose of
each small as well as large business enterprise is to attaining higher growth and profitability
within the market place. Montcalm is a private hotel industry which is significantly concern on
providing luxury services to their significant customers and clients. Funding agencies has a
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significant impact on the facilities and operations of the hotel company. Funding agencies are
effective in providing financial services to the business firms. The Montcalm hotel taking help
from the funding agencies just to run their business operations at large scale. The major aim of
public hotel is to providing convenience services to their potential users the working of public
hotels are managed by the trustees or higher authorities (Alexander, 2013). Owners are
concerned on making appropriate collaboration with public funding agencies as to enhancing the
operations of the firm. Private organisations are also focused on building effective image in the
mind set of people as to generating huge amount of profit and revenue. Private firms are taking
funding facilities form the private banks and agencies as to effectively conducting their
operations and function.
TASK 2
Covered in Ppt
TASK 3
3.1 Development for processing information and maintaining communications
Communication is consist to be the most essential element which plays vast role in
managing all business operations and activities in effective manner. In an organisation manager
is responsible for maintaining appropriate flow of information and communication as to
conducting all busies activities in systematic manner. In the modern business era organisations
are concern on implementing an effective communication process as to building an effective
working environment in which people can work with more coordination and collaboration.
Montcalm hotel is widely concern on adopting a good communication channel as to attaining
significant goals and objectives in appropriate manner (Krajewski, Ritzman and Malhotra, 2015).
Manager of Montcalm hotel is significantly concern on bringing effectiveness in the
organisational operations through using appropriate communication tools like telephones, walkie
talkies in respect to interact and communicate with each department of the from.
As a private hotel Montcalm hotel is widely concern on developing their operations at
wide scale as to attaining growth and success. Effective communication is necessary for all
business organisations in respect to accomplishing organisational targets through the appropriate
coordination and collaboration of employees. Montcalm hotel use management information
system and performance management system as to maintaining the appropriate flow of data and
information. These systems are effective in keeping appropriate data in regards to employee,
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customers, hotel as well as employee performance, which will assist HR manager to manage
their records.
3.2 Identify the control systems required for effective facilities operations
The potential aim of service industry is to providing effective and high quality services to
their significant customers in respect to retain them for long run of business operations. As a
reputed hotel industry Montcalm hotel is concerned on ensuring their clients for effective
facilities and operations and for this firm can use various control systems that are associated as
below:
Budgeting: This consist to be the predetermined element which is implemented by the higher
authority of firm as to maintaining the operations through appropriate utilisation of money.
Budgetary plans are created by the higher authority through the collaboration of each department
heads as it create value in controlling the expenses which cause higher profitability for firm.
Accounting and Auditing: This tool is effective in checking, auditing and evaluating the all
financial records or budget of firm. This is appropriate in analysing all the financial information
of the firm in effective manner (Drion, Melissen and Wood, 2012).
Purchasing and sales: It is necessary for Montcalm hotel to conduct appropriate sales and
purchase audit as to maintaining the operations of firm. This helps the firm to enhance their sales
activities which create value for firm in attaining higher profitability.
3.3 Discuss the systems needed by a facilities manager to support effective building
management.
In an organisation managers are responsible for all the activities that are held within the
work place and it is the major obligation of manager is to enhance the operations and activities of
the firm. As to enhancing the efficiency of organisation activities, facility manager in Montcalm
hotel can adopt various systems in which some are described as below:
Fire Alarm system:Safety and security is consist to be the most essential aspect for each
business organization. The major duty of manager is to ensuring their employees about the safety
and security. This system is effective in take care of the fire or any other emergency which are
related with fire (Nielsen and et al, 2014). The utilization of these systems are helpful in
generating alarm which will provide warning to every one.
Plumbing system: This framework will deal with all the plumbing related highlights in hotel.
This will direct and keep up water supply and other sanitary related procedures working and
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working at the hotel facilities consistently. This will likewise maintain a strategic distance from
water wastage and different highlights.
CCTV and monitoring systems: It is essential for hotel firm to introduce CCTV wherever
conceivable so that, nobody can set out to do anything illicit or illegal. Appropriate motioning or
observation room ought to be installed and controlled by professionals.
4.1 Criteria for evaluation of quality and effectiveness of facilities operations.
The major focused area for each small as well as large business enterprises is to
improvise their operations and quality of services in respect to satisfying the needs and wants of
customers at market place. As a private hotel Montcalm is concern on providing luxury facilities
to their clients as to sustain them for long run of business operations. It is the major obligation of
a facility manager to set an appropriate criteria which would analyse the effectiveness of facilies
operations at hotel:
Setting targets, Objectives and plans: This will monitor distinctive activities, projects and duties
that are kept running inside the hotel with the goal that changes needs to be conducted as to
enhancing the quality of firm (Price, Pitt and Tucker, 2011).
Development of vision and mission: Hotel can create vision and mission statements which will
assist representatives and employees to putting their endeavours in right ways. These are the
future objectives that a hotel needs to accomplish in future.
Development standards for facility: Facility manager can create appropriate norms and methods
for better execution of office tasks.
4.2 Procedures to analyse the quality and effectiveness of facilities operations
It is important for an organizational manager to audit their strategies with the goal that
they can track their real working efficiency. Hotel organization can audit and evaluate training
process which are given by association to their potential workers. It is vital for directors or
managers to ensure that workers increase the gains from their training process, so for that they
can develop better training modules which create value in increasing quality and effectiveness of
facilities operations.
Hotel industry can create online and additionally offline procedure of feedback from the
clients who have used any kind of products and facilities that are offered by the Montcalm hotel.
This will assist them with improving their operations and activities in more compelling way
(Longo, 2012). It will likewise helps the managers in making awareness about the loopholes,
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shortcomings and wrong procedures that are followed by the hotel industry. After to knowing
this, supervisors or managers should readdress and enhance them consistently as to attaining
more opportunities.
CONCLUSION
As per the above given report it has been concluded that it is required for each services
industry to maintain its quality standard as to retaining customers for long term run of business
activities. In the modern business era people are very much concern about the quality of services
rather then the price so it is the major responsibility of organizational manager to improve their
productivity and operations as to satisfying the needs and wants of people at market place.
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REFERENCES
Books and Journals
Alexander, K. ed., 2013. Facilities management: theory and practice. Routledge.
Krajewski, L. J., Ritzman, L. P. and Malhotra, M. K., 2015. Operations management: processes
and supply chains. New York, EEUU: Prentice hall.
Drion, B., Melissen, F. and Wood, R., 2012. Facilities management: lost, or regained?. Facilities,
30(5/6), pp.254-261.
Nielsen, S and et al, 2014. Management system, and associated methods and apparatus, for
providing improved visibility, quality control and audit capability for underground facility
locate and/or marking operations. U.S. Patent 8,731,999.
Price, S., Pitt, M. and Tucker, M., 2011. Implications of a sustainability policy for facilities
management organisations. Facilities. 29(9/10). pp. 391-410.
Longo, F., 2012. Supply chain security: an integrated framework for container terminal facilities.
International Journal of Simulation and Process Modelling. 7(3). pp. 159-167.
Widener, M. J. and Horner, M. W., 2011. A hierarchical approach to modeling hurricane disaster
relief goods distribution. Journal of Transport Geography. 19(4). pp. 821-828.
Hui, E. C., Zhang, P. H. and Zheng, X., 2013. Facilities management service and customer
satisfaction in shopping mall sector. Facilities. 31(5/6). pp. 194-207.
Tang, C. S. and Zhou, S., 2012. Research advances in environmentally and socially sustainable
operations. European Journal of Operational Research. 223(3). pp. 585-594.
Afshar, A. and Haghani, A., 2012. Modeling integrated supply chain logistics in real-time large-
scale disaster relief operations. Socio-Economic Planning Sciences. 46(4). pp. 327-338.
Pagell, M., and et. al., 2015. Are safety and operational effectiveness contradictory requirements:
The roles of routines and relational coordination. Journal of Operations Management,
36, pp.1-14.
Popovic, S., Majstorovic, A. and Grubljesic, Z., 2015. Valuation of facilities in use and
application of international accounting standards. Актуальні проблеми економіки, (3),
pp.379-387.
SARAZ, O., and et. al ., 2013. Evaluation of different methods for determining ammonia
emissions in poultry buildings and their applicability to open facilities. Dyna, 80(178),
pp.51-60.
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