Facilities Operations Management Project: Semester 1

Desklib provides solved assignments and past papers to help students succeed.

Facilities Operations
Management
Introduction

This project is completely based on the case which was provided by our faculty that I am a facility
manager and as the owner don’t know much about the rules and regulation so he appointed me
as the manager so that all the requirement gets fulfilled and customer and guest. What are my
responsibility as a facilities manager is what I should have as staff, customer that are internal and
external customer. To know the UK law and I should guide for the owner for the statutory and
also the legal perspective. Each and every thing what the manager should do and what are the
responsibility is described in the 4 Task. This is going to be an eye opener report if the major field
of study or carrier is Facilities manager as they have many responsibility and even they are
known as 360 degree in an organization which sometimes can be pride moment for us.

LO 1: Task 1
A. Assess your responsibilities as a facilities manager toward your staff
[P1.1].
There are various responsibility that we have to ensure and they are:
1. Management and operations are going smoothly as it can be only achieved if proper
planning has been set and adequate learning attitude is present in the hotel.
2. Role and also the job description should have the clarity as it would be mess if work of
mine is done by some as this create the redundancy so clarity of the work divided should
be done.
3. Engagement of the employee and activities of the welfare so that even they will feel
interested in the work and they will like to take part and they will help the hotel if there
are some kind of issued . Unity should always be there among people.
4. Development and training process for staff is very helpful so that they learn the rules
and regulation of the company and what should be the work they have to do is what all
explained in the training process.
Discuss your responsibilities as a facilities manager you have for operational
aspects of the building[P 1.2]
Main role of mine would be to make sure that the property of the building has the proper
documentation and they do not have and even there are further operations too:
1. Compliance of the compliance
2. Development of the program that is based on evacuation and fire drill too
3. Operation and management should be built
4. Auditing
C. Assess your responsibilities as a facilities manager towards customers
using the facility[P1.3]
Being a facility manager I have to look on the hotel from all angle. Not even a single thing should be
miss out. And he have to be the critical thinker and he should look for both the customer that is the
internal and external so that all the member are satisfied with the hotel and this is very mandatory.
So responsibility which customer should get are:
1. Management of services
2. Providing better options and sometimes offers
3. Improvisations and also the satisfaction of customer
4. Assurance of security and safety

D. Discuss the impact on facilities operations of employers (owners) and/or
funding agencies [P1.4].
1. facilities operations is the process which will help the hotel to check and to control overall
work in the hotel. Services taking place in the workforce is going in the flow or not is what
they manage. They even take care of the running condition in the hotel that takes place in
regular basis. These operation should also follow the legislation terms and statutory body
that is mentioned for running the hotel in a area. Agencies that help to raise fund are also
the part of hotel and they will get satisfied if the UK law are followed and as they know that
legal terms are followed so they won’t feel insecure to invest and to help them raising the
funds. As funding agencies help the hotel to live in all way so that there customer gets
satisfied.
M 1: An effective approach to study and research the impact on
facilities operations of employers/investors or funding agencies has
been applied [P1.4].
There should always be the research on the cost analysis and how can they make their hotel
surrounding more productive as investors or employees should don’t be disappointed as
they are helpful for the growth of hotel.
So facilities manager should look on the funding agencies that they do not get disappointed
as raising of funds to develop our hotel would be stop.
D 1: All PASS and MERIT requirements have been achieved.
As all the justification is done and the task is assigned to the staff member that who need to
do what and is there working going in a proper way. And once it is reviewed then it is
important to know what all are further requirements for the growth of the hotel.
LO 2: Task 2
A. Assess the UK statutory regulations that affect facilities operations
[P 2.1]
Facilities manager should be aware of the regulations of UK statutory as UK is very strict
with its rules and regulation and if the manager do not follow then or do not follow then it
can be harmful for him. As to keep the environment effective facilities manager should
follow the security and safety but keeping in mind of the law. UK law also requires the
licences for the hotel so it is mandatory to have a licenses.

B. As a facilities manager implement evaluation and review procedures to
analyse the quality and effectives of facilities operations at your hotel
[P4.2].
In terms of health UK is very strict for the safety, health and the measures of the
environment which the hotel facility and property should adapt as per the cleanliness,
neatness, hygienic. UK has launched the new law which is for food and it is known as Health
and Safety Act, 1974 and this is implemented in each and every facilities.
Question arises that in hotel what should be applied for health and safety?
Here are what we can do within the hotel:
1. Controlling pest is necessary so regular pest control should be adopted. As cockroaches
are not healthy and even other pest should go for keeping our surrounding healthy and
hygienic.
2. As per the statutory compliances there should be update of health and hygienic.
3. Staff are the asset of the hotel so there should be health camp on the regular basis for
the health camps so that there health remains good and they can give the hotel the
productive attribute(Gaimon & Singhal, 1992).
M 2: A range of techniques and methods are used to discuss the
health, safety and environmental measures needed to implement in
facilities operation [P2.2]
There are various health and safety measurement like CCTV cameras for safety and then on
the regular basis there should be health camp conducted and ambulance facility should also
be there so that no one have to wait in emergency.
LO 3: Task 3
A. Develop and deploy effective systems for processing information
and maintain communications at your hotel [P3.1].
There should be proper and regular interaction and also the communication among the
hotel staff , customers and the department of managers and this communication should
be done on daily basis. Every time call is not possible so the walkie talkie devices are
helpful for the communication and it will help to convey the message to whomsoever
person we want to convey and we can even use other technical devices. Emailing or
telephones and in this dynamic era the most common device used is the Internet facilities
as it help the person to communicate with the person at every time and whenever we
want.

B. Identify the control systems required for effective facilities
operations for your hotel[P3.2].
For effective facilities there are several control system required. They are:
1. Budgeting : Here planning is very important as budgeting should be done approximately
so that we can know the savings and profit & loss that we should make. As this will even
help us to see the vision of the company.
2. Accounting and auditing : Once the accounts are handle and all the transaction are done
then comes the process of auditing and this can’t be miss and the staff members and
people who are managing then the account are something which will help them to grow.
3. Control of equipment start up and also the procedure for closing down : this will help
the checking among the hotel and the devices that are operating and also the tools and
equipment do consider in the hotel management.
4. Purchasing and sales : Sales audit and checklist should be managed in a proper way so
that the hotel can carry out the processes and the practice. As this will be the operation
which will be running by the measures , practices, and also the procedures.
5. Controls and procedure of O and M : As the name only says that this procedure will help
the facilities manager to check and the process of the manager.
C. Discuss the systems needed by you as a facilities manager to support
effective building management [P3.3].
Having an effective hotel management there are various system that need to have in the
hotel and it can be very useful. Requirements for the effective building are as follows
here:
1. Fire Alarm System – If there is any emergency or the fire have been there in the
hotel then fire alarm system as everyone will get conscious if the alarm bell rings and this
bell indicates that every person should gather in a single corner as this is an emergency.
So this system is important to save everyone’s life.
2. Plumbing systems – Any problem in the water or sanitary is what the plumber
look after. Even this system is very necessary in the hotel as time won’t decide when
the tap will loose it’s energy but it can happen anytime so it is very necessary to have
proper plumbing system.
3. CCTV and monitoring system – Monitoring and looking to each and every person
cannot be done by single handed person and the entry and exist can’t be fully trust on
the watchmen as they can sleep sometimes so any unwanted people can come in the
hotel area and can damage the things even it will keep watch on the staff member so that
we come to know that are they doing proper work or not. This will also help the customer
if there personal thing or expensive thing get steeled then it can be watched from the
camera who has done this. Now a days this is available everywhere as it is known as the
heart of any organization.
4. Engineering systems – Machines that are operating and if any panel is not working
properly or there is inconvenience in any machine then this system is used for the proper
maintenance of the machine in an hotel.

5. HVAC System – Air condition is the major thing that affect the system so this is the
system that will help to know the condition of air out going and in coming which will
satisfied the customer.
6. Security and systems for observations – This would comprise of the security and
the safety mechanisms and systems that are installed within the hotel.
7. Automation and O & M Systems – These are the automatic operations and
maintenance systems that are installed within the hotel (De Neufville & Odoni, 2003).
M 3: Appropriate structure and approach were used to evaluate the
suitability of an effective system to manage the physical facility [P3.3]
Sustainability development is very necessary as by the facilities manager there is an
expectation that our hotel becomes more developed and day by day more customer should
come as sustainability helps us to make our future generation too involve it in.
D 2: Substantial activities and projects have been planned, managed
and organised to develop and deploy an effective systems for
processing information and maintain communications at your hotel
[P3.1].
Communication is the key in any organization and if there is lack of communication then
proper planning won’t be done and the whole cycle of planning, organizing, designing,
staffing and maintaining would be fail .Secrecy and problems of the staff should be noted for
the betterment of the future as they are going to be the ladder by which we can grow our
hotel .
LO 4: Task 4
A. Establish appropriate criteria to evaluate the quality and
effectiveness of facilities operations at your hotel [P4.1].
It is very important and very important role of a facility manager to set the criteria that
would evaluate the quality and effectiveness of the facilities operations at the hotel:
Setting the targets, objectives and the plans – Targets should be built with several
assumptions through the experience and objectives and goal that we want to achieve
and all this can be done through planning. If planning is not done in a proper manner
then it is not possible to have a better growth in the hotel which should be done. Target
should be generally set in week so that weekly issues can be discussed.
Development and implementation of the training and developmental programs for
the staff working in the hotel – staff member are the person who are going to give
service to the customer and it would be very ridiculous if the hotel do not train them as
staff are new so the training process should be done and proper expert should be hired
for the training process. If the training is done properly then the development of the hotel
would be done by the staff and training if done properly then only development will be
done in a nice manner.
Development of Vision, Mission and Standards for the Facility and Company as a
whole – Development of the company can only happen if they have proper vision and

they are capable of seeing the vision and if they see the vision only after that they can set
the mission to complete the task and to develop the hotel in a way which can attract the
customer and which can help the staff member to be in unity.
B. As a facilities manager implement evaluation and review procedures
to analyse the quality and effectives of facilities operations at your
hotel [P4.2].
There are several evaluation and review procedures that can be analyse the quality and
effectives of facilities operations at our hotel and they are:
1. Working of staff in hotel should be reviewed and evaluated by the training that are being
organized : There is no use of training if they are not evaluated and they are not
reviewed so that we can understand it implementation is also made in the operations
that would be of no use. Staff will learn all the mechanism and the process that should
be held will be held by the post training for the technique and process of evaluation.
Development of the online and also the process of offline will have the feedback from the customer
who have used the services and also the facilities and amenities as it would help us to develop our
hotel more nicely. As this will help us to find what is lacking in the facilities and services and we can
even figure out the weakness and the even the wrong process should also be changed and right
things should be done. Noticing everything also known as 360 degree to a facilities manager keep an
eye on everything and they will also check the manager doing his simple role without complication.
Even the facilities manager should know each and every detail so that he can guide the team
accordingly.
2. Checking of O and M proactive and also checklist : Basically the O and M proactive is
checklist that would check all the process and will watch that al the operation and the
maintenance in the hotel is checked and it is totally fine. Even this checklist will keep a
watch on the machine which are there in the hotel and also the tools that are used and
equipment which are present in the hotel so no customer has the no chance to complain
and they won’t have inconvenience if the facilities manager checks all the thing in a
proper and systematic way.
D 3: Convergent and lateral thinking have been applied when
establishing criteria to evaluate the quality and effectiveness of
facilities operations at your hotel [P4.1]
For the best growth of the hotel and the flow of quality and effectiveness there should be a
thinking which is visionary and critical thinking should be applied so that there is a sense
about that further we should go and how we can improve the facilities operation can be
done for betterment of the hotel.

Conclusion
I personally think that hotel are operation are same like the building operation as per the
maintenance. As the very first requirement is the standard operating procedures and the
development also the benchmark or that can be standard if practice as we can utilize it in a
positive way as it can adopted by the hotel.
Being a facility manager I am responsible for the ability of opera, convenience that is
available for operation and how can I forget staff and customer as they both are the heart of
the company. Even I have to make sure that the hotel is having the true documentation and
also the licenses for the hotel as per the law of UK so that in future there won’t be any
problem as audits and the authorities of government should also meet.

References:
09 Apr 2015, Facilities Manager Job Description
https://jobs.telegraph.co.uk/article/facilities-manager-job-description/
Assetsure. (2013). Hotels UK: Regulations, Laws & Industry Practice , Hotel Insurance. Retrieved 11
20, 2015,
from http://www.assetsure.com/business/hotel-insurance/hotels-laws/
Barsky, J. (1992). Customer satisfaction in the hotel industry: meaning and measurement. Hospitality
Research Journal . Enoma, A. (2015). the role of facilities managemnt at the design stage. Retrieved
12 12, 2015,
from http://www.arcom.ac.uk/-docs/proceedings/
ar2005-0421-0430_Enoma.pdf IFMA. (2010). International Facility Management
Association. Retrieved 12 12, 2015,
from http://www.ifma.com/