Facilities Operation Management: A Case Study of Rudding Park Hotel

Desklib provides past papers and solved assignments for students. This report analyzes facilities operations at Rudding Park Hotel.

Facilities operation management

Contents
Introduction:................................................................................................................................................3
LO1: Task 1.................................................................................................................................................4
. Assess your responsibilities as a facilities manager toward your staff [P1.1]........................................4
Discuss your responsibilities as a facilities manager you have for operational aspects of the building[P
1.2]..........................................................................................................................................................5
Assess your responsibilities as a facilities manager towards customers using the facility[P1.3].............6
Discuss the impact on facilities operations of employers (owners) and/or funding agencies [P1.4]........7
LO 2: Task 2................................................................................................................................................8
Assess the UK statutory regulations that affect facilities operations [P 2.1]............................................8
. Discuss the health, safety and environmental measures that must be implemented in facilities
operations in the UK [P 2.2]....................................................................................................................9
LO 3: Task 3..............................................................................................................................................10
Develop and deploy effective systems for processing information and maintain communications at your
hotel [P3.1]............................................................................................................................................10
Identify the control systems required for effective facilities operations for your hotel [P3.2]..............11
Discuss the systems needed by you as a facilities manager to support effective building management
[P3.3].....................................................................................................................................................12
LO 4: Task 4...............................................................................................................................................13
Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations at your
hotel [P4.1]............................................................................................................................................13
As a facilities manager implement evaluation and review procedures to analyze the quality and
effectives of facilities operations at your hotel [P4.2]...........................................................................14
Conclusion:................................................................................................................................................15

Introduction:
Facility operations refer to the management which is used in all the processes of the company.
for giving a design to the facility, the company use people and assets for giving it a desirable
design. facility operation includes day to day operation of the facility and also about the future
operations and improvement in the work of the company. The hospitality sector continually
contributes to the UK economy in finance. each facility has different operating procedures as per
according to the industry type. facility operation is also known as facility management or
facilities management. facility operations are also known as a management discipline that
focuses on the effective operation in the verity of enterprises such as retail stores, offices,
factory, campus, hospital, warehouses and other commercial space. the facility operation deals
with the day to day operations which help them to meet their company's goal. company follow
best practices to achieve the best infield and also to meet the productivity and efficiency
standards of the company. in a manufacturing facility, there are different facilities under a few
departments which are process, production and managing departments and each department
having a team to oversee. facility operations are in each department and each department helps
manufacturing facility to achieve its goal. and the hospitality facility which is going to discuss in
this is Rudding park hotel, Harrogate.

LO1: Task 1
. Assess your responsibilities as a facilities manager toward your staff [P1.1]
Managers are responsible for the ensuring of their team achievement and maintain the standards
of their organization. the responsibilities for the staff of hotel rudding park.
one of the responsibilities of the facility manager is to handle the staff requirement and issues of
the staffing. if an organisation need to develop their business activities. therefore the company
needs the workforce that can be used in the process. this process is known as staffing. in this, the
facility must need to know about the legal and statutory requirement. if a company need to
develop a good understanding with their staff. then a manager should develop good
communication with their staff professionally and give a proper solution to the problem.
This can be done by conducting time to time events and training program for the staff and praise
their work and give the reward for work and it will enhance them to do more good work for the
organisation. a manager can also motivate them by giving motivation session time and it will
boost their confidence and it will become the asset of the company and it will provide them with
a boost also in the performance. the manager can also make an organisational chart by with the
help of them it will divide the responsibilities of the organisation to a different department as per
according to their ability.

Discuss your responsibilities as a facilities manager you have for operational aspects
of the building[P 1.2]
The organisational setup of the hotel has changed in recent years because of the increased
competition in the hotel industry. so facility manager needs to focus on the best strategies to
achieve the best from it .following are some duties and responsibilities of the facility managers
1. facility managers, connected with all the occupants of the building and he is also responsible
for maintaining the care, management and protection of assigned real property and require to
keeping the property safe from damage.
2. facility manager also maintain the fire safe condition in the company inside as well as outside
the facility . all facility managers have required to have a knowledge of local fire prevention and
protection
3. facility manager establish new rules about the opening and closing of building in normal duty
hours and also ensure that all occupants should follow the rules. if someone stays inside the
building will be under security issues.
4. facility manager should conduct a water conservation program and also maintain aggressive
energy.
5. facility managers serve as a central point between the building occupants and civil
engineering services
6. facility manager should be responsible for the area surrounding and also be specified in local
guidance
7. establish a key control program procedure about the masters' keys of the building and also
about the service facility
The 8. facility manager should ensure [proper surveillance and customer complaint procedures.
and also a feedback option for the customers.
9. facility manager ensure the reserved parking for the requested ones with the approved
guidance.
10. facility manager is responsible for the building and services meets the needs of the people
that work in them.

Assess your responsibilities as a facilities manager towards customers using the
facility[P1.3]
A facility manager is responsible for the meeting the customers wants and expectation of quality
of service, safety, comfort and security. same as the owner of the business needs from the
manager especially safety and security and manager plays an important role between them. the
facility manager cannot take any type of shortcuts for providing a healthy and secure
environment for customers. there should be the proper balance between the liabilities and assets
of the company. and also need to take care of the health and safety regulation of the company.
A manager should identify the essentials needs of the customers. mostly customer demands
about the good quality of services and product. if an organization provide good quality of
productivity it will automatically attract the customers towards the product. moreover, everyone
has its loyal customers, who always buy their product it is only because of the quality that a
company provide to the customer. as the trend changes the demands of the customers also
changes its preferences with the time. therefore the facility management should provide support
to the growing industry. nowadays, customers are more knowledgeable and demanding as
compared to past and change it is as per according to the new technologies and ideas, most of the
customer follows the current trend in the market so it is essential to meet their demand and
provide them better service.

Discuss the impact on facilities operations of employers (owners) and/or funding
agencies [P1.4]
Funding agencies are those agencies who provide the fund to the organisation to run the
business. financial agencies provide capitals to the operating facilities in this, an organisation of
large and small scale all are included in this. many companies have a maximum amount of
suppliers, these suppliers play a vital role in the facility operation by an employer in the
company. so companies collaborate with each other for example, if a customer goes to
MacDonald's the customer usually require a drink along with the burger. as a result of it, there is
a strategic partnership between the two companies such as coca cola and MacDonald's .they both
are doing well in their respective fields so funding agencies and suppliers provide the better
quality of coke for its customers and it will increase the customer experience and customers
again want to visit there. there are many companies who collaborate with each other in many
fields many companies are incomplete without the other support. so they need to support each
other and they also help companies in special offers with customers. this type of offers
automatically attract the customers. sometimes goodwill of the company will help the company
to attract the customers.

LO 2: Task 2
Assess the UK statutory regulations that affect facilities operations [P 2.1]
statutory regulation came in action by the regulatory organisation can affect the function of in
many ways. statutory regulation was introduced to get a solution from the poor practices by the
companies. all around the world companies work under the rules and regulation of their
respected governments. government ensure about the companies practices are not hurting the
health and security of the customers and employees and the government also give instruction to
many tobacco companies around the world to give a statutory warning with their products.
Companies make a balance between the social life and professional life of the employees.
companies can offer their customers various type of offers such as vacations, holidays, child
welfare. these types of practices help to keep a healthy environment for both customers and
employees and also motivate them to more impactful work. there are some companies which
provide harmful products to the general public and them also py high tax rates to the
government, so on the behalf of banning this companies government give them some instruction
about the statutory regulation. in this, the company give a statutory warning note on their
product. most of these warnings notes are done on the smoking products and tobacco products.

. Discuss the health, safety and environmental measures that must be implemented
in facilities operations in the UK [P 2.2].
organisation grows on a daily bases. if the cost of the organisation getting low from high that
means it is going in a better in becoming risk-free and safe. there are some points which are
adopted by the facility manager are:
Better and fully maintained operating machinery: if a company have better machinery it will
boost the performance of the manufacturing company. if a company has better-operating
machinery it eliminates the workforce and also provides an accurate and efficient result of the
product and services.
Training and development: if an employee is trained well his skills, employee can do better work
according to the its ability, it can be only be done by the help of proper training. training in every
organisation conducted by the training manager and manager develop skills of their em0loyees to
get the best result and it will enhance their performance.
Technology: technology also plays a vital role in business activities if a company need to
eliminate their competitors and satisfies the customers wants than the company should cop up
with the latest technology in the market.
So companies who provide products related to the health of the customer, so the company should
keep in mind about the health and security of the customers. there are many companies which are
related to the food sector need to provide more focus regarding the health and safety of the
company.

LO 3: Task 3
Develop and deploy effective systems for processing information and maintain
communications at your hotel [P3.1].
in order for facilities management, organisation need to utilize lots of technology to give the
customer the right information about customers and employees should be properly managed and
handled by the company. company use a proper database for storing the information of the
customers and employees. proper communication also is included in the process if the
communication skills of the manager are good then, he easily tackles the drawbacks of the
process. poor communication always leads towards misunderstanding.
organisation develop a proper system to store the information of their customers and employees
in the database. in this storage company store about the day to day operation of the company and
also about the futuristic operation of the company. the company also develop an internal
communication system by providing access through the emails and it will lead towards effective
communication. if the communication process of a company is strong it will easy for the
employers and customers to solve their problem as per according to the situation. facility
manager also deducts the amount of problem by itself and give support towards achieving the
common objective of the company.

Identify the control systems required for effective facilities operations for
your hotel [P3.2].
the facility manager of a company needs to develop a system of utilizing the facility in a proper way and
also needs to implement that. Facility manager provides organisation a proper workforce utilization and
quality checks time to time. it is a very difficult task to develop a system to control the organisation. in
this process many aspects are including such as monitoring the Email, video recording and other
technology which help to monitoring the live environment of the work palace.
The Rudding park hotel has develop a proper control system. the facility operation are inspected by the
facility manager. to get the information about the drawbacks manager develop a system in terms of
complaints and suggestions. moreover they also use different type of tactics to maintain the quality of
the product and services. in every organisation manager play a role of being median between the
customers and employees and made important changes about the products and services. the
monitoring system of the organisation also help to deduct the fear of sharing sensitive information of
the organisation outside the organisation.

Discuss the systems needed by you as a facilities manager to support effective
building management [P3.3].
Every facility manager needs a system to monitoring the daily activities by the employees and
customers. so for that facility needs to introduce building management system. the level of control of
the organisation is depends on the ability of building management system. building management system
work according to the sensor. if programmers tell sensors to react on the information after that, facility
control eliminates the error and make it working properly again. building management system has
access to the all building, facility management installed many programmers to deduct the problem from
the building .
In building management, there are some ways which can be used by the facility management to
monitoring on the customers as well as employees. the ways are monitoring the Emails, video recording
of the building areas through CCTV cameras to made a reduction in criminal activates in the
organisation by the customers as well employees of the organisation.
There are some demerits of it also, for example, if an organisation monitoring the personal information
of the employees it will leads towards making the employee de motivated . in addition, most of the
customers did not get the right solution for their problem whenever they ask.