Facilities Management Report: Marriott Hotel Operations

This report analyzes the role of a facilities manager within the context of the Marriott Hotel, focusing on operational aspects and staff engagement. It delves into statutory regulations impacting facilities operations, emphasizing the importance of compliance within the UK hospitality sector. The report examines health, safety, and environmental measures, including training, technology, and regular maintenance. It highlights the documentation required for compliance, including employee information and effective communication systems. The report also discusses control systems for effective facility operations, such as email monitoring and video recording, and the need for a building management system to coordinate operational issues. The conclusion underscores the need for facilities managers to create plans aligned with regulations to protect employees and customers and to establish effective communication systems and analyze operational effectiveness for continuous improvement. References include works on strategic management in tourism, tourism management, hospitality management and water management in the European hospitality sector.

Facilities management

Cover Content
 Introduction
 Statutory regulations that will affect facilities operations
 The health, safety and environmental measures
 Documentation required to account for compliance
 Control system required for effective facilities operations
 System need by a facilities manager
 Conclusion
 References

Introduction
 Facility manager is a person who have duty to take care the premises of organization, and provide proper
repairs to the areas which need it. They also have duty to maintain their workers and staff members, so
that they can work in proper manner. This report is based on The Marriott Hotel, which is one of the
leading organization in the world of hospitality industry. In this report, a discussion will take place on the
responsibilities of facilities manager, by which staff engagement get enhanced and also in the aspects of
operations of business

Statutory regulations that will affect facilities operations
 Statutory regulations are the legislation of a nation introduced by regulatory bodies of that nation, this
have power to affect the functioning of facilities operations in several number. These regulations work to make
sure that the public and customers get prevented from poor experiences. UK is one of the best place in the world
for performing activities in hospitality sector, but it is very important for The Marriott Hotel to follow these
regulations and perform their operations according to these rules and legislations.

The health, safety and environmental
measures
 As an organization use to grow with the time, and along with this the profits of them
start increasing, which leads to decrease in cost of them. This all help them in increasing
the safety in their work place and also help in reducing the risk in their functioning.
There are ample number of measure which facilities manager of The Marriott Hotel have
to adopt regarding health safety and environmental, some of these are as follow :-
 Training and skill development
 Latest and maintained technology
 Regular supervision
 Maintenance to machinery

Documentation required to account for compliance
 For maintaining proper health and safety in an organization, it is very important for facilities manager to
make proper documents and also keep record related to statutory regulations. Along with this, it is required to
audit these record on very short time period and also for facilities manager it is essential to keep all kind of
information regarding different health and safety statutory regulations. This information include age family
size, ethnicity, and marital status etc. of their employees.

Effective systems for processing information and
maintaining communications.
 For facilities manager, it is very important to maintain proper information about their employees and
customers. For doing so in effective manner, it is essential for them to use different technologies in their
functioning that can help them in managing that information and also in handling it. Along with this, a
proper data base is required for them so that they can store the data of customers and employees. Also, a
system is required which will help them in reducing the miscommunication between their employees and
also leads to make proper communication in organization.

Control systems required for effective facilities operations
 For facilities manager it is very important to make a system which help them in properly utilizing the facilities
provided by them. Along with this, that system must help in making accurate use of their work force along
with quality checks. Developing such a controlled system in an organization is very tough task for any
facilities manager as it is required for manager to make proper collaboration of ample number of elements.
These may include, Email monitoring, video recording, spot checks, and other technologies, that can help them
in making live monitoring of system and environment at work place so that it can get controlled.

Systems needed by a facilities manager
 Building management is the single point of contact where coordination of non programmatic
operational issues took place, these issues have power to affect the multiple and common areas of
allocated processes like utility shutdowns, construction projects and maintenance activities. This also
make sure that the execution and integration of works related to facility will be managed and controlled to
safely. This also help in completing the operations, maintenance and modification in very effective
manner.

Conclusion
From, the above PPT it is concluded that, it is required for facilities manager to make plans
and strategies according to different statutory regulations, so that they can take care of
health and care of their employees and customers. For doing all these activities, it is very
important for facilities manager of organisation to make a system which can work in very
effective manner and make proper communication in organisation. Also, it has been
analysed that for facilities manager it is very important to analyse the effectiveness of their
operations, so that further improvements can be designed.

References
Moutinho, L. and Vargas-Sanchez, A. eds., 2018. Strategic Management in Tourism, CABI
Tourism Texts. Cabi.
Page, S. J., 2014. Tourism management. Routledge.
Styles, D., Schoenberger, H. and Galvez-Martos, J. L., 2015. Water management in the
European hospitality sector: Best practice, performance benchmarks and improvement
potential. Tourism Management. 46. pp.187-202.
Wood, R. C. ed., 2015. Hospitality management: A brief introduction. Sage.

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