Analysis of Facilities and Operation Management at The Levin Hotel

This report provides a detailed analysis of facilities and operations management, specifically focusing on The Levin Hotel in London. It begins with an introduction to the importance of facility management for business sustainability and outlines the responsibilities of a facility manager towards staff, including training, clear roles, and employee engagement. The report then explores the facility manager's role in operational aspects of the building, such as maintenance, accessibility, and security. Accountabilities towards patrons, including customer satisfaction and service management, are also discussed. Furthermore, the report examines the impact of employers and funding agencies on facility operations, emphasizing legal and statutory compliance. It then delves into communication tools and control systems, such as budgeting and auditing. Finally, the report addresses evaluation methods, including setting standards, objectives, and training programs, along with operation and maintenance checklists, to assess the effectiveness of facility operations. The report provides a comprehensive overview of the critical aspects of facility management in the hospitality sector.