Detailed Report on Facilities Operation Management for City View Hotel

This report provides a comprehensive analysis of facilities operation management within the context of the City View Hotel. It begins with an introduction to operations management and its importance in enhancing organizational productivity and profitability, followed by an overview of the facility manager's key responsibilities, including staff management, building operations, and customer service. The report delves into the operational aspects of the building, encompassing maintenance, mechanical and electrical systems, and statutory regulations. Furthermore, it examines the facility manager's responsibilities towards customers, emphasizing customer care, communication, and database management. The report also discusses the impact of funding agencies on facilities operations. Task 2 addresses statutory regulations, health and safety measures, and environmental considerations, including documentation for compliance. The report concludes by summarizing the key findings and offering insights into effective facilities management practices. This report provides valuable information for anyone studying facilities management.

Facilities operation
management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
AC1.1 Responsibilities of the facilities' manager for staff engaged in facilities operations..1
AC1.2 Responsibilities of facilities' manager has for operational aspects of the building....2
AC1.3 Responsibilities the facilities' manager has towards customers using the facility......3
AC1.4 Impact on facilities operations of employers or funding agencies............................3
TASK 2............................................................................................................................................4
AC2.1 Statutory regulations that will affect facilities operations in an agreed context.........4
AC2.2 Health, safety and environmental measures that must be implemented by City view
Hotel Manager........................................................................................................................4
AC2.3 Documentation required accounting for compliance with health and safety and
statutory regulations environmental measures.......................................................................5
AC 3.1 Systems for processing information and maintaining communications-...................5
AC 3.2 Control system for effective facilities' operation-......................................................6
AC 3.2 System for support effective building management-.................................................6
AC 4.1 Quality and effectiveness of facilities operations-.....................................................7
AC 4.2 Implement evaluation and review procedures-..........................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
Books and Journals:................................................................................................................9

INTRODUCTION
Operations management deals with the business operation to plan an effective strategy
which helps in increasing productivity and profitability of organisation in marketplace. This
management system is main part of organization to supply the best quality of good and services.
They will perform different task and operations such as planning, coordinating, organizing and
controlling etc. this report will discuss about the city view Hotel and their business operations
and functions. The main objective of this management system to manage the entire business
operations and function to meet all the objectives of organization.
This assignment will describe the main responsibilities of facility manager towards the
city view Hotel in UK. This report will discuss about the best strategy for improve the
performance of organization. It will analysis the review of this organization by facility
manager. .
TASK 1
AC1.1 Responsibilities of the facilities' manager for staff engaged in facilities operations
Facility management is based on the professional management system to provide the best
quality of services. A Facility Manager is responsible to manage the entire business process
effectively and efficiently (Dixit and Lavy, 2016). The main scope of this management system to
provide the services to the private and public organization and also coordinate with the supply
and demand. Facility Manager is very intelligent person and highly qualified to easily
understand the need and requirement of staff members and employees. This manager will need
to improve the performance of business operations and functions in proper manner. There are
different type of role and responsibilities towards the staff as following:
Facility is operating on a daily basis- They will directly communicate with the staff
member to share the important information regarding projects. They will take the right decision
at right place and right time therefore, the business process is running in smooth way. Manager
of city view hotel has more responsibilities to manage their employee and motivate towards their
goals and achievements. Manager is generally highly visible towards their tasks.
Supervising multi-disciplinary teams: Multi-disciplinary team is responsible to contain
two or more professions to provide the coordination and integrated services.
Making an effective plan for future development- In City view Hotel, The main
responsibility of facility manager to provide the support to their employee and staff member.
1

They will identify the need and requirement of organization for future development. It is the
responsibility of facility manager to work with their staff member and also determine the best
quality of resources such as equipment and path. This is an essential for organization to provide
the best services to their employee.
Managing and developing the vendor contract- The facility manager is working with the
new vendor which is helpful for increasing the resources in the organization. Manager is
responsible person to maintain the relationship with the new vendor (Ghiani and Vigo 2014).
They are planning an effective strategy to develop new ideas for growth and development. It will
make sure that the contracts are fulfilled the requirement of business operations and functions.
AC1.2 Responsibilities of facilities' manager has for operational aspects of the building
Facilities Manager is playing important role in the City view Hotel because they have
more responsibilities to manage the business operations and functions in proper manner. They
are planning an effective strategy which is helpful for this organization to increase their
profitability and productivity in marketplace. There are some important role and responsibility
discuss in following:
Maintenance and repair- The facility manager is playing important role to provide the
best quality of equipment which is necessary for the customers those who are visiting the hotel.
This is an essential for City view Hotel to maintain their services because the customer attract
towards their design and infrastructure (Gunasekaran and Papadopoulos, 2014). Manager will
provide the services such as repair and equipment because some times, it will damage the
equipment such as light, fan etc. This hotel always maintain their services in front of the
customers
Mechanical and Electrical System- Manager of City View Hotel should be maintain
their electrical appliances and other equipment which is important for this hotel to increase their
productivity and profitability in global marketplace. The facility manager of this company
responsible to manage all the electrical and mechanical system and it will communicate with the
other department to manage and repair in proper manner.
Managing the statutory regulations- The facility Manager has more responsibilities to
manage the business process and establish their business across the world. This hotel is use
different legal law and Statutory which is important to manage the business process in effective
ways. The City view Hotel is followed all the rules and regulation which is helpful for providing
2

the safety and security to their customer. It is helpful for establishing the strong business in the
marketplace.
Accessibility- It is essential for City View hotel to create the high quality of planning and
tools which is useful for this hotel to provide the best quality of services to their customer. This
is important concept because most of the peoples are interacted towards the hotel services.
Facility manager is planning an effective strategy to manage the business operations and
functions. They always focus on to meet all the goals and achievement which is beneficial for
staff member.
AC1.3 Responsibilities the facilities' manager has towards customers using the facility
The facility manager is responsible to ensure that high quality services has been provided
to customers who visit hotel. The City view Hotel is a leading organization and it always
maintains their facilities and services in proper manner (Hassan, 2017). They provide the same
type of services to their all the guest. Manager is play an important role in this hotel to maintain
the facilities. They have responsibilities to identify the need and requirement of guest which is
mandatory for growth and development.
Customer care- This is an essential for city view hotel to provide the customer
satisfaction regarding the healthy and hygienic food etc. Manager of city view hotel is check the
quality of product and maintain the services towards the customers.
Maintaining communication and Database- The facility manager is directly interact
with the guest to identify their need and requirement. city view hotel always create an effective
strategy planning to maintain their personal information in the form of database which stored the
information of particular guests who are visiting the hotel.
Provide the better deals- Manager will provide the best quality of services to their
customer because most of the customers are demanding for the services. It is important for city
view hotel to fulfil their need and requirement in proper manner. This hotel will provide the
better option and deals with the customer to increase their brand image and value in the market.
AC1.4 Impact on facilities operations of employers or funding agencies
Funding agencies are playing the essential role to provide the capital to run the business
operations and functions in proper manner. The facility manager can be easily identify the
regulations and condition of business management. There are various type of funding agencies
and they have specific role and responsibility towards the facility operations and functions. In
3

city view hotel, The manager has required to follow all the rules and regulations for growth and
development. The funding agency and supplier provide the best quality of services to their
customer so that it is beneficial for this organization.
The funding agency is directly impact on the private and public sector because they
provide the best quality of services and build the trust on customers which is important to
maintain the relationship with the guest. This funding agency provide the better quality of
facilities and services as compare to the city view hotel (Hitt and Carnes, 2016). The funding
agency is responsible to provide the funding to this hotel to manage their business function
effectively and efficiently
TASK 2
AC2.1 Statutory regulations that will affect facilities operations in an agreed context
In UK, there are different rules created by government such as Health safety act which is
passed in 1974. City view Hotel to follow all the rules and regulation regarding the health and
safety. Each and Every country has fixed some rules and regulations that is followed by the
organization to maintain their facilities and services. All the important rules, regulations and law
are made for the people welfare and make sure that there is peace and harmony generate all over
the world. The statutory rule and regulation is affect the business operations and functions in
different ways. It will make sure to prevent the services towards the poor people which is helpful
for the employee (Hoyos and Akhavan-Tabatabaei, 2015). City view Hotel is doing work under
the rules and regulation which is helpful for providing the safety and security related the health
to their employee.
In City view Hotel, The facility operations mainly concern about the franchises in the
entire business process. This law will follow all the countries in the entire world. It is an essential
for this hotel to work under the rules and regulation and make sure that their business operations
are not hurting the safety and health of consumer and staff member. This organization offering to
balance the relationship between employee and their social culture.
AC2.2 Health, safety and environmental measures that must be implemented by City view Hotel
Manager
city view hotel is a leading organization to manage the business operations and functions
in proper manner. The facility manager has responsibility to adopt a new strategy for growth and
development which is important part to manage the entire business process. It also maintains
4

their different facilities and services which is measured by Manager. This is important issues in
the hospitality industry to follow all the rules and regulations. Manager has responsible to
provide the facility and remove the termites and cockroaches in the hotel rooms.
Training and development- The Facility manager will provide the training and
development program which is helpful for improve the performance of employee towards their
goals and achievements. Employee has been improving their capability which is beneficial for
city view hotel to increase their profitability and productivity in marketplace.
Technology- city view hotel use different technology to improve the performance and
also increase the speed of business process. This organization will use modern technology to
promote their services with the help of web technology (Jamoussi and Heragu, 2017). New
technology is helpful for enhance their business all over the world.
Maintain the machinery operations- Manager has responsibility to manage the business
process and provide the equipment which is required for the business development process.
city view hotel is concern about the safety and health because they provide the training to
their staff member to maintain the health safety. It is responsibility to check the production and
monitoring their staff member.
AC2.3 Documentation required accounting for compliance with health and safety and statutory
regulations environmental measures
In City view Hotel Hotel, A facility manager has known about the each and every type of
information regarding the statutory rules and regulation of the safety and health like size of
family, martial etc. this regulation is highly customized the culture and law of governments.
This hotel is concern about the proper documentation which is required for record all the
personal data of employee. The manager of this hotel always provide the guidance to protect all
the details regarding the health and safety. They also measure the safety and health of each and
every employee and record the proper documentation in proper ways.
TASK 3
AC 3.1 Systems for processing information and maintaining communications-
Information circulation in the organization is the important face of business development.
Facilities manger use different communication methods to operate a smooth organization. Few
ways of communications are below-
5

Informal communication- Within an organization, informal communication is sometimes
happened via e-mails, messages and on phone calls. Facilities manager of city view hotel use e-
mails and phone calls to convey informations. It is not easy for manager convey messages
personally, so they use e-mails and message as a communication.
Formal communication- A formal communication need documentations as a prove. Formal
communication follow vertically and horizontally in both way. Horizontal communication occur
where information is shared between colleagues (Kassem and Lockley, 2015). city view hotel's
facilities manager generally use vertical formal communication but their employees follow
horizontal communication. A effective communication require for organization development.
Manager can use verbal communication to spread information among the employees.
AC 3.2 Control system for effective facilities' operation-
Proper accountabilities, safety and management keys are the greatest priority of daily
operations facilities and housekeeping. The newest technologies help the facilities' manager of
city view hotel safely handle all responsibilities and create a healthy or friendly environment for
check in and check out. The best security key for manager is electronic key facility. The Latest
technology system tracks the key location and maintain the key records. For the store safety an
electronic steel door use and entry is prohibited a part of authorised person. The latest technology
provide facilities to operation department that they can easily monitor staff activities. Through
the CCTV camera they can keep their eyes on staff members during working hours. Control on
use of facilities, make an effective working atmosphere (Low and Ang, 2018). Manager with the
use electronic management system can control staff activities and develop their performance
level.
AC 3.2 System for support effective building management-
Facilities manger of city view hotel And their staff can build a healthy and strong
relationship with mutual understanding. A facilities' manager can prepare a long term develop
management with the help of FMIS control model-
 IT infrastructure consisting the inter working of an organization, local internet network in
FM development, important role play by internet (Wuenderlich and Lemmink, 2015).
 A systematic computerized management help the manager of city view hotel to
accomplish their daily task within minimum time period.
6

 Make a valid organizational website which is more useable for customer and staff and
linked it with page.
 The latest technologies useful for online service request and customers quarries make a
good relation between employer and employees.
Earlier all control system work as a manual system. Management maintain clients and employees
records manually, but newest technologies are keep control not only records maintaining but
staff activities.
AC 4.1 Quality and effectiveness of facilities operations-
Facilities operation of city view hotel use some qualities which make its work more
effective. Facilities operation is multitasking. It monitoring the routines activities of employees
and foam plan for their performance improvement (Olesen and Fraser, 2015). Facilities manager
always try to utilized maximum advantages from staff. They are problem solver and provide a
right path to employees when they stuck in problem. Facilities operation control on organization
performance which influenced by staff. They collect relevant information, resources and utilized
them to achieve organization's goals. A strong leadership make effective operation and appoint
skilled candidates. Facilities operation forecast the future situation ready to face it. Critical
working situation polish performance and controlling system of facilities operation. To control
the staff and adopt a proper working environment operation use the latest technologies and make
its work simple, having the control on other departments is main responsibilities of facilities
operation.
AC 4.2 Implement evaluation and review procedures-
Implement the qualities of facilities operation make work more easy. Facilities operation
of city view hotel use operation qualities to control the daily routines of staff and their working
system. Facilities operation use the newest technologies to maintain records and for security
purpose (Tinnilä and Vepsäläinen, 2017). They provide such facilities to customers which are
safe and secure. Operation operates different activities to increase productivity and performance.
Facilities manger utilized technologies to improve and increase the employees skills and make
them more productive. Secure and healthy organization is more trustable by customers and they
like to choose it, and these all are the result of effective implementations of facilities operation
qualities and its right use. To get more and effective results operation should be updated with the
newest technologies.
7

CONCLUSION
City view Hotel is a leading organization to provide the best quality of facilities and
services in the marketplace. They mainly concern about the different operations which are
performing in the organization. This report has discussed about the different role and
responsibilities of facilities manager towards the organization. The facility manager has to check
the proper quality of management and they also provide the training and development program to
improve the performance towards the organizations and employee. This report has described the
impact of facilities operations of the funding agencies. The facility manager plan an effective
strategy to maintain the communication between employee and management system. They also
analyze the best quality of procedure to implements evaluation review in the facilities operations.
8

REFERENCES
Books and Journals:
Dixit, M.K., Culp, C.H., Fernandez-Solis, J.L. and Lavy, S., 2016. Reducing carbon footprint of
facilities using a facility management approach. Facilities, 34(3/4), pp.247-259.
Ghiani, G., Laganà, D., Manni, E., Musmanno, R. and Vigo, D., 2014. Operations research in
solid waste management: A survey of strategic and tactical issues. Computers &
Operations Research, 44, pp.22-32.
Gunasekaran, A., Irani, Z. and Papadopoulos, T., 2014. Modelling and analysis of sustainable
operations' management: certain investigations for research and applications. Journal of
the Operational Research Society, 65(6), pp.806-823.
Hassan, M.M., 2017. An Application of Business Process Management to Health Care
Facilities. The health care manager, 36(2), pp.147-163.
Hitt, M.A., Xu, K. and Carnes, C.M., 2016. Resource based theory in operations management
research. Journal of Operations Management, 41, pp.77-94.
Hoyos, M.C., Morales, R.S. and Akhavan-Tabatabaei, R., 2015. OR models with stochastic
components in disaster operations management: A literature survey. Computers &
Industrial Engineering, 82, pp.183-197.
Jamoussi, A. and Heragu, S.S., 2017. Facilities Design and Planning. In The Routledge
Companion to Production and Operations Management (pp. 147-168). Routledge.
Kassem, M., Kelly, G., Dawood, N., Serginson, M. and Lockley, S., 2015. BIM in facilities
management applications: a case study of a large university complex. Built Environment
Project and Asset Management, 5(3), pp.261-277.
Low, S.P., Gao, S. and Ang, J.K., 2018. Influence of Chinese geomancy on facilities operations
and maintenance (FOM). Facilities, 36(5/6), pp.308-325.
Olesen, P., Powell, D., Hvolby, H.H. and Fraser, K., 2015. Using lean principles to drive
operational improvements in intermodal container facilities: A conceptual
framework. Journal of Facilities Management, 13(3), pp.266-281.
Tinnilä, M., Kallio, J., Raulas, M. and Vepsäläinen, A., 2017. Extending the range of service
facilities. International Journal of Services and Operations Management, 28(2), pp.185-
203.
9

Wuenderlich, N.V., Heinonen, K., Ostrom, A.L., Patricio, L., Sousa, R., Voss, C. and Lemmink,
J.G., 2015. “Futurizing” smart service: implications for service researchers and
managers. Journal of Services Marketing, 29(6/7), pp.442-447.
10