Report on Facilities Operations and Management at Hotel Sophia

This report delves into the critical aspects of facilities operations and management, using Hotel Sophia in London, UK, as a case study. It outlines the responsibilities of a facilities manager towards staff, operational aspects of the building, and customers, while also considering the impact of employers and funding agencies. The report further explores statutory regulations, health, safety, and environmental measures, and the necessary documentation for compliance. Effective systems for processing information, maintaining communications, and control systems for facilities operations are discussed, along with systems needed to support effective building management, including fire alarms, CCTV, and engineering systems. The report concludes by examining appropriate criteria for evaluating the quality and effectiveness of facilities operations, and the implementation of review procedures to analyze these operations.

Facilities
Operations and
Management

Table of Contents
INTRODUCTION ..........................................................................................................................2
TASK 1............................................................................................................................................2
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations.............2
1.2 Responsibilities the facilities manager has for operational aspects of the building.............3
1.3 Responsibilities the facilities manager has towards customers using the facility.................3
1.4 Impact on facilities operations of employers and/or funding agencies................................3
TASK 2............................................................................................................................................4
2.1 Statutory regulations that will affect facilities operations in an agreed context ..................4
2.2 Health, safety and environmental measures that must be implemented by a facilities
manager.......................................................................................................................................4
2.3 Documentation required to account for compliance with statutory regulations...................5
TASK 3............................................................................................................................................5
3.1 Effective systems for processing information and maintaining communications................5
3.2 Control systems required for effective facilities operations within an agreed context.........6
3.3 Systems needed by a facilities manager to support effective building management...........6
4.1 Appropriate criteria to evaluate the quality and effectiveness of facilities operations.........7
4.2 Implement evaluation and review procedures to analyze the quality of facilities operations
.....................................................................................................................................................8
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Facilities management operations is most important factor in order to accomplish a
sustainable comparative edge in the marketplace. If the enterprise do not render expected
services to the clients, that they will not return to these kind of service industry (Operations
Management, 2014). In this assignment given topic is on the facilities operations management of
Hotel Sophia in the London, UK. Facilities management is such hotel is more essential factor. If
the clients do not obtain accurate facilities in the business, the audience leave the organisation
and won't return again (Alhyas and et. al., 2011 ). This report is divided into different parts
which include responsibilities and duties of the facilities operational management. Statutory
regulation act is also determined in this project. Effective and control system are needed to
building management which is also included in this assignment.
TASK 1
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations
Facilities managers has to play an essential and important role to give expected services
to large number of clients. In the Hotel Sophia, there are different staffs working which occupied
in the facilities operations. The scope of facilities manager is classified into different parts
including operations and maintenance, finance, facility function, real estate, communication,
quality assessment and innovation, human and environmental factors, planning and project
management and many other.
There are some responsibilities and duties as a facility manager towards the hotel staff are
determined as below:
Employees engagement and welfare activities: In this role of the manager is to engage
employees in the decision making process and activities within the Hotel Sophia. They would
support in generation of innovative plan and effective way in which business operation and
functions could be made advanced and functioning according to budget planning (Botton,
Cavalletto and Marmeggi, 2013).
Training and development: It is another important role which is play by the hotel
manager is order to provide accurate training to their staff members. This will assist in acquiring
aware of the quality of operating process and their activities within hotel operations.
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Clarity of job description and role: In this manager play vital role for clarifying role and
job description of their staff members. It is essential that entire employees are aware of the duties
of Hotel Sophia operations that they have evaluated.
1.2 Responsibilities the facilities manager has for operational aspects of the building
There are different roles and responsibility of the facility administrator has for
operational activity of the building. These are determined as below:
Accessibility: It is identify as an better and effective level in order to access the facilities
and therefore administrator has to renovate the licensees and certificates for each and every type
of the operations of Hotel Sophia.
Maintenance and Repair: It is another responsibility and duty of hotel management of
providing accurate facilities and services to the each and every level of operational management
(Burke, 2013). In this they play vital role in controlling 24 hours services which help business to
maximize their performance.
Mechanical and Electrical system: In the Hotel Sophia, there is high requirement of
keeping the electrical and mechanical team members who has the ability of retaining the whole
system and activities of business and therefore can controlling entire type of function.
Refurbishment and security: It considers two mode, it can be completed and those are
insider and outsider and statutory audits, these are organized in an effective manner.
1.3 Responsibilities the facilities manager has towards customers using the facility
There are different kind of responsibility and duty the facilities managers towards
customers. These are determined as below:
Identifying and assessing customer needs and expectations: It is the main role of
facilities manager in order to identifying the basic needs and wants of the customer towards hotel
services, products and facilities. Expectation of the clients are more important and essential part
for the success and development of hotel.
Providing customer care: It is another role and responsibility which is play by the
facility manager in order to provide accurate care to the customers in an effective and efficient
manner (Fayol, 2016).
Maintaining communication systems: In order to maintain communication system which
help the business manager in order to communicate all information and data to the customers in
an accurate and systematic manner.
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1.4 Impact on facilities operations of employers and/or funding agencies
There are different impacts or effects of facilities operations of employers are including
public and private ownership of facilities, management board, funding partnership and sources
on facilities operations. All these are highly effects on the employers performance and
productivity in an effective ad efficient manner. It should be evaluated according to legal
compliance and statutory as well as operating procedures standard within the Hotel Sophia.
When a specific facility manager that would be selected at the Hotel Sophia then certainly they
will observed after the staff, customers, operations and activities of the company. It will make
positive that accurate legal and statutory needs are state meet in the business and the manager is
free from different type of legal, hassles and statutory constraints (Holmes and et. al., 2011). On
the other hand the funding agency that will also stay contented as to nonlegal proceeding and
finance has to be provided in order to maintain the operations and activities of hotel. Another is
facilities operations that will support in retaining a monitor on the entire workflow and
operations of the services that are taking best place in the specified hotel.
TASK 2
Covered In PPT
TASK 3
3.1 Effective systems for processing information and maintaining communications
Operations of Hotel Sophia involve regular and daily basis communication and
interaction among the customers, administration and staff. In this business manager used
technical device including Walkie-Talkie, it help them in order to communicate and transmit the
relevant information to large number of persons for the work or function to be completed (Lind,
2013). There are another important and useful devices namely internet facilities, telephones and
e-mails that may assist the people in communicating right and proper data to the group members
for successful operations and activities in the Hotel Sophia. There are two important system
which are used by the business managers in order to maintaining communication systems such as
performance management system and management information system. These will support in
spreading as well as handling entire information and data in an accurate manner.
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3.2 Control systems required for effective facilities operations within an agreed context
The control system is important part for the business entity in order to manage all issues
in an effective and proper manner. It installed within the organization in order to render better
facilities operations. These are determined as below:
Budgeting is main area where in the plans and budget remaining to all area has to be
implemented and provided to departments. Thus, they have to monitor on financial aspects and
expanses. Another are is auditing and accounting where the finance and budget are controlled,
audited and checked. The management and workforce in the Hotel Sophia has to be directed on
the different process that have to be selected in form of the accounts and audits that are evaluated
(Mendis, Muttaqi and Perera, 2014). Sales and purchasing is an effective practices and process
that are evaluated in the organization. These would be monitors in order to evaluate the
procedures and practices that could be establish in the operation of Hotel Sophia. Another is
operation and management controls and process which also help the hotel to check the entire
operations and activities of company is systematic manner. Equipment starts up and wind up
procedures and controls are another important and essential methods for the hotel to checking
and launching the equipment, tools and devices related to the operation of hotel in an effective
and efficient manner.
3.3 Systems needed by a facilities manager to support effective building management
For the effective building management process, there are different systems that are
needed by the facility manager of hotel. These are explained as below:
Fire Alarm system is important that will protect of the emergency and fire problem that
may develop in the building. It would create as an evacuation program and fire check that will
proceed monitor over the flaming that may occurrence at the hotel. Another is CCTV System
which record entire activities of customers and employees (Nakayama and Bucks, 2012). This
would be a controlled and comprehensive activities that will maintain track of entire activities as
well as incidents, these are taking an effective place at the business. Engineering system is also
important which will protect of different equipment and machines that are located within the
organization in order to handle its operations effectively. HVAC is an another system that will
protect of air conditioning practices and operations within the operation of Hotel Sophia.
Security and system for observation support the hotel to maximize their performance and
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productivity in an effective and efficient manner. Further, maintenance system and automatic
operations, these are also essential that established within the business organization.
4.1 Appropriate criteria to evaluate the quality and effectiveness of facilities operations
It is identify as an essential role and responsibility of a facility manager in order to set an
effective criteria that would find out the effectiveness and quality of facilities operations at
specified hotel.
Setting the plans, objectives and targets, it would control entire tasks, programs and
functions that are establish within an organization so that modification are brought in the hotel
about the improvement of effectiveness and quality (Shuxin, 2011). It will not needed any type
of manual tracking tools because they have automated activity of checking on different devices
that are available and lunched within the facility of hotel.
Development and formulation of the training and development events for the employees
whose are working in the Hotel Sophia assist in creating and imparting of both programs that
benchmarked with their challengers on the operations of hotel to entire workforce that are
functioning with the Hotel Sophia. It will support in dwelling the important competencies and
quality among the group people that have been functioning with the specified hotel. This will
also maintain the employees update and informed with the accurate competencies and skills.
Development of standards, mission and vision for the facility and hotel as an entire help
the business to to provide accurate direction and guidelines to the group that they have been
handling with (White, 2016).
All these are essential that will support in maintaining track and introduction of process
and activity in the facilities operations of hotel. Thus these are important for the hotel to
maximize their productivity and performance in an effective and systematic manner.
4.2 Implement evaluation and review procedures to analyze the quality of facilities operations
Review and valuation of the training and development that are stated evaluated for the
entire workforce working and functioning for the Hotel Sophia. These unless find out and judged
from the understanding level and the formulation in facilities operations, it would be of never
utilization. It is insistent that whether the employees have knowing the process and mechanisms
that could be completed by the evaluation of post training process and tools. Implementation of
online feedback process from the clients who have in different way to facilities and utilized of
hotel services (Ivanov, Sokolov and Kaeschel, 2010). This activity is well know on the wrong
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process, weakness and loopholes that the business have been using and assist in their
improvement easily at entire levels. Facilities manager evaluation and 360 degree tools assist in
maintaining a quality check of an administrator in forms of his performance in development of
such systems.
Operations and management checklists and proactive check is essential activity that could
be restrained with regards to the maintenance and operations of the Hotel Sophia building or
facilities (Jacobs, Chase and Lummus, 2011). This checklists that will maintain track on the
equipment, machines and tools at the hotel.
CONCLUSION
From the above mentioned report it can be concluded that operations and management is
one of the important part for the development and growth of company within predetermined
period of time. Facility manager play vital role in the growth of company and to attract large
number of customers by providing quality services and products to them. There are different
technique's of control system which is applied by the manager with motive to monitor all
activities and operation of company.
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REFERENCES
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Botton, S., Cavalletto, L. and Marmeggi, F., 2013. Schema project-innovative criteria for
management and operation of a closed ring MV network.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Fayol, H., 2016. General and industrial management. Ravenio Books.
Holmes, S.J. and et. al., 2011. Using fishery-dependent data to inform the development and
operation of a co-management initiative to reduce cod mortality and cut discards. ICES
Journal of Marine Science. 68(8). pp.1679-1688.
Lind, A.O., 2013, June. Pipeline integrity management–from design to operation. In The Twenty-
third International Offshore and Polar Engineering Conference. International Society
of Offshore and Polar Engineers.
Mendis, N., Muttaqi, K.M. and Perera, S., 2014. Management of battery-supercapacitor hybrid
energy storage and synchronous condenser for isolated operation of PMSG based
variable-speed wind turbine generating systems. IEEE Transactions on smart grid. 5(2).
pp.944-953.
Nakayama, F.S. and Bucks, D.A. Eds., 2012. Trickle irrigation for crop production: design,
operation and management (Vol. 9). Elsevier.
Shuxin, A., 2011. The Management and Operation Mechanism of Overseas Think Tank and Its
Enlightenment to China [J].Contemporary Economy & Management.5. p.021.
White, P., 2016. Public transport: its planning, management and operation. Taylor & Francis.
Ivanov, D., Sokolov, B. and Kaeschel, J., 2010. A multi-structural framework for adaptive
supply chain planning and operations control with structure dynamics
siderations. European Journal of Operational Research. 200(2). pp.409-420.
Jacobs, F. R., Chase, R. B. and Lummus, R. R., 2011. Operations and supply chain
management (Vol. 567). McGraw-Hill Irwin.
Online
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<https://www.cleverism.com/operations-management-definition-principles-activities-
trends/>.
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