Report: Facilities, Operations, and Management for Fizz Bang Events

This report provides a comprehensive analysis of facilities, operations, and management within the context of Fizz Bang Events, specifically focusing on the organization of the 'Thames Talks' conference. The report delves into compliance issues, including statutory regulations, health and safety measures, and required documentation. It assesses the responsibilities of the facilities manager towards staff, customers, and the operational aspects of the building, highlighting potential limitations and areas of duplication. Furthermore, the report identifies essential systems for effective event management, such as recording-keeping, 360-degree appraisal, ethical concerns, and the use of mobile applications. It explores the importance of communication, control systems, and criteria for evaluating the quality and effectiveness of facilities operations. The report emphasizes the use of technology and quality management systems to ensure efficient service delivery and customer satisfaction.

Facilities, Operations and
Management
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
PART 1 Assessing and discussing compliance issues.................................................................3
PART 2 Assessing and discussing responsibilities of the facilities manager linked to the event
highlighting any limitations and potential duplication................................................................5
PART 3 identify responsibilities, objectives and systems to implement ...................................6
TASK 3............................................................................................................................................7
Developing and deploying effective systems for processing information and maintaining
communications...........................................................................................................................7
Identifying the control systems required for effective facilities operations................................8
Establishing appropriate criteria to evaluate the quality and effectiveness of facilities
operations.....................................................................................................................................8
CONCLUSION................................................................................................................................8
References......................................................................................................................................10
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INTRODUCTION
Operation management is the effective field in hospitality industry
because it support in reducing time taken to organize a particular event. It is
also helpful for cost minimization and good quality of services for satisfaction
of clients. Present report is based on case study of Fizz Bang Events which
perform several operational management activities for organizing events.
Here, the corporation or team has given task to manage skills and training
conference 'Thames Talks. For this purpose, compliance issues are assessed
along with responsibilities, objectives and systems to implementing event. In
addition to this, planning has been done for event by preparing portfolio as
well as checklist.
TASK 1
PART 1 Assessing and discussing compliance issues
The present task is based upon organizing skills and training
conference 'Thames Talks'. Here, compliance issues are discussed by
focusing upon different aspects such as operation of employers and statutory
regulations and other health and safety related measures.
Impact of facilities operations of employers and/or funding agencies
Facilities operation is the most important aspect for operation of
corporation. For organizing Thames talk employers are operation manager is
accountable for all its personnel working under him. On the other hand,
funding agencies like are college and other related parties who will pay for
the services or event (Hacklin and Wallnöfer, 2012). Though, Fizz Bang
Events works on the basis of its own sources of finance like bank loan,
retained profit and financial institutions. Furthermore, employers specifies
the standards and other related rules regarding compliance of all events. It
facilitates to ensure its smooth operation.
Assessing the statutory regulations that will affect facilities
operations
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The statutory regulations of UK such employment law, equality act and
determination act are considered by project manager. All these aspects
facilitate to ensure smooth operation of Thames talk for college. However,
environmental related factors will be considered by management through
which it does affect public or students negatively (Jalal-Karim, 2013). Along
with that, Fizz Bang Events focuses upon regulations related to local
authority fire and insurance law as well as accessibility regulation are also
complied. It can be critically evaluated that ignorance to sustainable
environment tends to affect business operation of firm in negative manner.
Discussing health, safety and environmental measures that must be
implemented by a facilities manager
Facility manager of Fizz Bang Events must take into account health,
safety and environmental measure while organizing Thames talk. For this
purpose, operation manage must provide training to its personnel regarding
arrangement and using equipment which are dangerous for their health
(Anninos and Chytiris, 2011). For this purpose, they must be provided
learning for operating automated system working in the firm. In addition to
this, Control of Substances Hazardous to Health (COSHH) are also prepared
through which personnel can be communicated effectively regarding
potential risk. Moreover, short term quality checks are also implemented at
workplace by operation manager of Fizz Bang Events which in turn assist
him to render services to clients without any break down (Aleš Popovič and
et. al.,2012).
Discussing the documentation required to account for compliance
with statutory regulations and health, safety and environmental
measures
There are different types of documentation required to account for
compliance with statutory regulation and health and safety as well as
environmental issues. Statutory regulations can be customized in
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accordance with requirement of business (Hirigoyen and Labaki, 2012). Here,
Fizz Bang Events also considers all factors such as family size, age and
ethnicity etc while keeping record related to clients as well as personnel. This
aspect support firm in provide record to responsible authority. In addition to
this, documents related to risk assessment procedure, COSHH as well as
sustainability issues of facility operation are required for compliance with
statutory regulations (Anh and Matsui, 2011).
PART 2 Assessing and discussing responsibilities of the facilities manager
linked to the event highlighting any limitations and potential duplication
This part specifies the responsibilities of operation manager towards
different parties involved in the Thames talk. It includes staff, customers and
other related parties-
Responsibilities of facility manager towards staff
Fizz Bang Events is conscious about its service quality and accordingly
it usually check for quality rendered by its staff members. For this purpose,
manager keep record on daily basis and take formal meeting with personnel
in order to complete the task with perfection. However, staff are provided
proper resources for organizing Thames talk (Vercellis, 2011).
Responsibilities of facility manager towards operation aspect of the
building
Here, the facility manager is responsible towards staff management
and job rotation through which all task related to organizing Thames talk can
be completed in an effectual manner (Edmonds, 2010). Furthermore, team
leader of team is responsible for all specific requirement listed by clients.
However, he will focus upon professionalism approach as services are related
to conference skill training. Here, it becomes necessary to take into account
all major issues which generally take in team such as conflict among
personnel and lack of coordination as well as poor communication.
Responsibilities of facility manager towards customers
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The operation manager is responsible to deliver good customer
services by organizing Thames talk in accordance with requirement of
school. It will be helpful for higher level of satisfaction among buyers and
retain them for longer time span (Simmons, Bland and Wojciechowski,
2012). Owing to this, all specific requirement of clients will be note down and
accordingly employees will be provided guidelines. Here, firstly facility
manager conduct meeting with all its team members and community among
them regarding project or event.
PART 3 identify responsibilities, objectives and systems to implement
This part states regarding system which are important for facilities
manager for effective management of event. For this purpose, detail upon
system will be given which aid to meet organizational objectives effectively-
Systems needed by a facilities manager to support effective
building management
The effective system is required to follow by facility manager for the
purpose of organizing Thames talk effectively. Owing to this, project
manager perform different following functions-
Recording keeping system is followed by facilities manager under
which roles and responsibilities of all personnel is mentioned. For this
purpose, latest technologies are used for communication through which it
becomes convenient to contact the responsible person. 360 degree appraisal
system is applied for performance evaluation of team members by which
scope of training can be identified (Wysocki, 2010). It is considered as the
foremost way to render good quality of services because manager keep track
over personnel and focuses upon their continuous learning.
Apart from this, list of ethical concern is also prepared and the same is
communicated among employees in orientation programme. It proves to be
effective for catering requirement of clients and giving them higher level of
satisfaction. In addition to this, mobile application and social media are used
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in Fizz Bang Events whereby coordination can be ensured in a team. Apart
from this, quality standard are set operation manager and detail related to
the same is disseminated among personnel. This tends to offer quality
services while organizing Thames talk (Facilities manager, 2016).
Furthermore, quality check is done in accordance with specific standard set
in advance. It will be effective for company to accomplish its long as well as
short term objectives in an effectual manner.
In addition to this, team will be allowed for informal meeting and every
person will be allotted task in accordance with their capabilities and
knowledge. For example, concept of Belbin team role theory will be applied
so that all members can put combine efforts for organizing the Thames talk
(Hacklin and Wallnöfer, 2012). Not only this, but manual system will also be
adopted thereby corporation can prepare emergency plan for any kind of
risk. For this purpose, team of qualified and competent personnel are hired
which will be work in case of any kind of emergency. Such kind of system aid
to ensure effectiveness f corporation in the marketplace which leads to
create its competitive edge.
TASK 3
Developing and deploying effective systems for processing information and
maintaining communications
The communication is the most important aspect which help facility
manger to ensure better coordination among team. It assists organization to
cater need of all of its stakeholders and ensure higher level of satisfaction
among them. Here, Fizz Bang Events uses both manual and technological applications where
paper work will also be maintained (Jalal-Karim, 2013). Furthermore, internet will be used to ensure
clear communication among client and project manager. This is the effective aspect under which
company can have evidence related to specification of clients and accordingly all services can be
rendered. On the other hand, formal and informal meetings will be conducted with team. This aspect
tends to keep employees informed related to all of their task. Not only this but they can also present
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their issues in front of facility manager (Aleš Popovič and et. al.,2012). Apart from this, mobile
phones, landlines connections and other digital application are used at workplace of Fizz Bang Events.
This aid to organize the event effectively and meet the requirement of clients in an effectual manner.
Identifying the control systems required for effective facilities operations
Control systems are very important which includes spot checks, email
monitoring and video recording as well as record of performance. Here,
facility manager relies upon all of the listed system under which employees'
performance can be reviewed effectively (Hirigoyen and Labaki, 2012).
Furthermore, company set quality standard which are served as the
parameters to assess the performance of employees. In addition to this,
email is the another aspect under which members of team give updates
related to their daily work. Hence, different kinds of control system are
applied by facilities manager of Fizz Bang Events.
Establishing appropriate criteria to evaluate the quality and effectiveness of
facilities operations
There are different criteria for evaluating the quality and effectiveness
of facilities operations. For this purpose, mail, internet are used under which
clients are allowed to give their feedback for the rendered services (Anh and
Matsui, 2011). Not only but this, but interview can be conducted with clients
under which they will provide views regarding quality of services offered by
staff members of Fizz Bang Events. In addition to this, cost reduction, higher level of customer
satisfaction and higher sales turnover are some of the factors which depicts effectiveness of facilities
operation.
CONCLUSION
The aforementioned report concludes that operation facilities management is the effective field
under which team of competent and skilled workforce put efforts to achieving the collected success.
Furthermore, use of latest technologies play important role in delivering good quality of services with
regard to event management. Moreover, quality management system and social media as well as
mobile applications are also important for better service quality.
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REFERENCES
Journals and books
Aleš Popovič, A. and et. al.,2012. Towards business intelligence systems
success: Effects of maturity and culture on analytical decision making.
Decision Support Systems. 54(1). Pp. 729-739.
Anh, C. P. and Matsui, Y., 2011. Relationship between quality management
information and operational performance: International perspective.
Management Research Review. 34(5). pp.519 – 540.
Anninos, L. N. and Chytiris, L., 2011. Searching for excellence in business
education. Journal of Management Development. 30 (9). pp.882 – 892.
Edmonds, J., 2010. How training in project management can help businesses
to get back on track. Industrial and Commercial Training. 42(6). pp.314–
318.
Hacklin, F. and Wallnöfer, M., 2012. The business model in the practice of
strategic decision making: insights from a case study. Management
Decision. 50( 2). pp.166 – 188.
Hirigoyen, G. and Labaki, R., 2012. The role of regret in the owner-manager
decision-making in the family business: A conceptual approach. Journal
of Family Business Strategy. 3 (2). Pp. 118-126.
Jalal-Karim, A., 2013. Evaluating the impact of information security on
enhancing the business decision-making process. World Journal of
Entrepreneurship, Management and Sustainable Development. 9 (1).
pp.55 – 64.
Simmons, B., Bland, J. M. and Wojciechowski, B., 2012. Kaplan AP Statistics.
Kaplan Publishing.
Vercellis, C., 2011. Business Intelligence: Data Mining and Optimization for
Decision Making. John Wiley & Sons.
Wysocki, K. R., 2010. Effective Software Project Management. John Wiley &
Sons.
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Online
Facilities manager. 2016. [Online]. Available through:
<https://www.prospects.ac.uk/job-profiles/facilities-manager>. [Accessed
on 30th June 2016].
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