Facilities Operations Management Report: Analysis of Hotel Operations

This report provides an overview of facilities operations management within the context of the hospitality industry, specifically focusing on the UK hotel sector. It begins by outlining the importance of facilities operations in ensuring efficient and effective service delivery, particularly for customer satisfaction. The report then delves into the statutory regulations that govern the industry, emphasizing the need for compliance with UK government laws related to health, safety, and environmental protection. It details various health, safety, and environmental measures that can be implemented, such as staff training and adherence to regulations. The report also highlights the necessary documentation required to demonstrate compliance, including licenses and certifications related to operations and food safety. Overall, the report underscores the significance of facilities management in achieving success and growth in the hospitality sector, emphasizing the role of efficient management practices in enhancing operational efficiency and service quality.

FACILITIES
OPERATIONS
MANAGEMENT

Table of Cover Content
• Introduction
• Statutory regulations
• Health, safety and environmental measures
• Documentation required to account for compliance

INTRODUCTION
• Facilities operations (FO) is concerned with the management of
all procedures, people and assets required for facility to do what
it is designed to do.
• It includes day to day operations of the facility and provides
better services to customers as they are the mainly focused by
hospitality industry.

STATUTORY REGULATIONS
• There are many statutory regulations and polices made
by UK government in order to ensure security and
safety of customers, employees and other workers.
• It is necessary for hotel to implement safety,
environmental and health laws as per UK government

HEALTH, SAFETY AND ENVIRONMENTAL
MEASURES
• Facility manager implement various health, safety and environmental measures
in order to provide better services and good environment to the customers.
• Bluedaws Private Hotel can identify different ways to make their services better
in order to improve their conditions. This will enhance their efficiency and
quality of their facilities.

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Measures
Training and development programs By providing proper training to staff members and
employees, manager can improve the functioning of
subordinates as well as hotel.
Implementation of laws Facility manager should make sure that there is proper
implementation of laws and regulation related to health,
safety and environment as per UK government, such as
Health and Safety, Discrimination, etc.

DOCUMENTATION REQUIRED TO ACCOUNT
FOR COMPLIANCE
There are various documents and registers which are necessary for facility
managers to maintain properly for the compliance with statutory regulations:
• License of operations for hotel property: Licenses includes permit of
different factors like building, fire safety, police, health trade, statutory license,
business registrations, etc.
• Certification and licenses: Food prepared and served in hotel industry must
comply with UK hygiene and food safety act.

CONCLUSION
• From the above report, it can be concluded that facilities
management is necessary in hospitality industry, if they want to
achieve desired success and growth.
• With proper management, hotel can enhance their efficiency of
their activities and will able to provide better services to their
customers.

REFERENCES
Alexander, K. ed., 2013. Facilities management: theory and practice. Routledge.
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2015. Operations management:
processes and supply chains. New York, EEUU: Prentice hall.
Drion, B., Melissen, F. and Wood, R., 2012. Facilities management: lost, or
regained?. Facilities, 30(5/6), pp.254-261.

Thank You