Facilities Operations and Management Analysis Report - UK Hotels

This report provides a comprehensive analysis of facilities operations and management, focusing on a UK hotel as a case study. It examines the roles and responsibilities of a facility manager, including operational aspects, customer service, and the impact of employers and funding agencies. The report delves into statutory regulations affecting facilities operations, alongside health, safety, and environmental measures. It outlines the necessary documentation for compliance. Furthermore, it explores effective systems for information processing, communication, and control, evaluating the quality and effectiveness of facilities operations. The report concludes with an overview of evaluation and review procedures, offering practical insights into building management.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
AC 1.1 Facility management and responsibility of facility manager .........................................1
AC 1.2 Analyses the responsibility of facility manager for operational aspects of the building
.....................................................................................................................................................1
AC 1.3 Responsibilities of the facility manager towards to customers......................................2
AC 1.4 The impact on facilities operations of employers and/or funding agencies...................2
TASK 2 ...........................................................................................................................................3
AC 2.1 The statutory regulations that will affect facilities operations in an agreed context......3
AC 2.2 The health, safety and environmental measures that must be implemented by a
facilities' manager in a given context..........................................................................................4
AC 2.3 the documentation required to account for compliance with statutory regulations and
health, safety and environmental measures.................................................................................4
TASK 3 : Essay................................................................................................................................5
AC 3.1 Analyses the effective systems for processing information and maintaining
communication............................................................................................................................5
AC 3.2 Discussion about Control systems required for effective facilities operations within an
agreed context.............................................................................................................................5
AC 3.3 Discussion about the systems needed by a facilities' manager to support effective
building management..................................................................................................................6
TASK 4............................................................................................................................................7
AC 4.1 Appropriate criteria to evaluate the quality and effectiveness of facilities operations...7
AC 4.2 Implementation of evaluation and review procedures to analyze the quality and
effectiveness of facilities operations...........................................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCE...................................................................................................................................9
Book and journals ...........................................................................................................................9

INTRODUCTION
Facility operation management is one of the major element of an each and every
business. It will help in effective function in operation management in a company or
organisation. This report is focused on under performing hotel in UK. Moreover, different roles
and responsibilities of a facility manager towards operation management. Furthermore, the report
will identify the method used for evaluating quality and effectiveness of the various operation in
an organisation. On the other hand, brief discussion on environmental health and safety as well
as statutory agreement towards the hotel.
TASK 1
AC1.1 Facility management and responsibility of facility manager
Facility management is an integrated of various technologies, systems, personnel and
processes. It is a basic management to coordinate demand and supply of services and facilities in
private and public organizations. The term facility refers to something which is provided or built
for a particular purpose. It is a process to maintain and develop those services which support the
business with making high profitability. Its major objective is to promote an efficient and
collaborative environment to achieve the mission and goal of that organization. There is a new
term comes that is CAFM(Gurung and Derrett 2018). It stands for computer aided facility
management and it is an information technology based FMS. It includes business,
communication, project management and technology. Project management is a software that may
be used to track the projects which are developed at departmental level. In facility management,
there is also a facility manager who manage all the operations regarding facility and it takes
charges with care of day to day maintenance. Its major responsibilities are as under.
Every facility manager must ensuring that the facility is operating should be on daily
basis. The manager will need to organize daily inspections and interact with every employee so
the decision he takes, are good for the organization. There are some other responsibilities' comes
that are formulating plans for the future, new plans for repairs and replacements, managing and
developing the dealer contracts.

AC 1.2 Responsibility of facility manager for operational aspects of the building
Daily operations of the building are conducted by the facility manager like crew of
technicians, grounds keepers and maintenance workers including custodians. These are the major
responsibilities that should have done by the facility manager:-
 Accessibility – facilities managers are all responsible for solid waste management at their
own organization(Miyake and Kondou 2017). They make new strategies and implement
them to reduce the solid waste throughout the boundary.
 Maintenance and Repair – Daily and routine project work by grounds staff ensures that
the campus is safe, aesthetically and it facilitates the organizational mission and
community. There is an important activity for engineering staff to prevent maintenance. It
ensures that production is working in proper order, and increases the service life of newly
constructed facility.
 Mechanical and Electrical Systems – facility managers are manager who describes as
participants in making new plan and strategy regarding mechanical and electrical
system(Kristensen and Kristensen 2017). They are trained to search and rescue, assist in
evacuation of the premises.
 Refurbishment and Security - In the staff member there are also engineers, they should
help in maintenance services about security to ensure comfort and perform better services
in both indoors and out.
AC1.3 Responsibilities of the facility manager towards customers
Facility manager also liable for their responsibilities against for customers. The major
responsibilities include – customer satisfaction, customer retention and good customer service
and customer empathy. These responsibilities are implied by facility managers to ensure that
better customer experience and feel it better. For developing customers satisfaction first they all
monitor and operate all the products and services across the supply chain. Every customer is
important for the organisation because they earn more profit from their customers so make sure
that customer is satisfied for their products. For example that a customer buy a product should
fresh and good for customer's health. Further, the second responsibility comes for the production
and specification according to customer tastes and preferences (Kwon and Yoon 2017).. Many
facility manager evaluate the demand of their products. They are for safe for the situation where
any shortage of products and services. A perfect manager must follow these things while making

the forecast to cover up the demand. These are information about customer choices, maintaining
proper communication system, database, facility capacity, facility layout and workforce, etc. It
can suggest that there are must be proper examining of supply chain to provide better customer's
satisfaction.
AC1.4 Impact on facilities operations of employers and/or funding agencies
An agency is called as funding if it provides fund and capital to any company to run and
operate properly its business activities and main operations. Funding agency also helps the
organization for their big projects, research and development. Many companies required finance
for their better working process and they cover their need of fund from those types of agencies.
Such agencies fulfill all their customer needs and satisfy to them. As a facility manager, the
impact of these funding agencies on the organization is very important aspects.
M1: Demonstrate that an effective approach to study and research has been applied by providing
a brief history of Facilities Management
Managers are responsible for big capital projects, space issues, customer services and
facility performance. They are involved in real estate transactions and planning efforts. Now
days it includes specialist contractors, house departments, build finance and management and
large multi service companies which delivering big range of design.
D1: Describing that conclusions have been arrived at through synthesis of ideas
This management is a special field dedicated to care and maintenance of commercial
buildings. In their duties it includes plumbing and lighting system, cleaning, electric power,
decoration ground keeping and security. For these there are required a standard operating
procedures and practices that could be use as a standard framework.
TASK 2
AC2.1 The statutory regulations that will affect facilities operations in an agreed context.
In the whole world every nation set their goal, rules and regulations to be followed by
every people and every company. These rules and laws are made for the improvement the living

standards of people and welfare of the organisation. There are many laws and regulations related
to business deals and transactions so that every business know about their work going easily with
no affect to any laws. Many acts that have been made for the hospital industry and also the
management of Hilton hotel situated in UK, ensure about the facilities' manager along with the
employees does their work as per the laws that have been laid down by the UK governance.
The hotel Hilton is remunerated its employees as according to the pay commission. It
management also ensures about its land and building property of hotel are legal and authorised.
They pay all taxes and duties regarding its basic operations. This hotel provides better services to
its customers and also get the feedback from them. It can help to them for identifying its
customer needs and preferences. They also ensure about the safety of their customers in the
building of the hotel. One more thing is about their facilities that the contacts and facilities are
reliable and genuinely priced.
AC2.2 The health, safety and environmental measures that must be implemented by a facilities'
manager in a given context.
In every organization environment the major factor that has played an essential role in
making it customer friendly is health and safety factor. In hotel industry it is compulsory for
every company of this industry that ensures about its customer's health and safety. Hotel Hilton
is sure about that they have resources put these measures into practice are useful for its customer.
When it goes to the context of health of people, its management team ensures that the food is
being provided in this hotel is healthy and made with all precautions. They also ensure that
equipment's they use is the best quality in their segment. Further, in the context of health of
people, its management have the best vehicles that are used in hotel premises and use for
customer transportation are serviced and checked regular basis. The hotel management also
consider about environment. For this purpose they insist on planting trees in the hotel ground and
make fresh environment for their customers. Therefore, they are best service provider in the hotel
industry and it is good for people who is a customer of that Hilton hotel.

AC2.3 the documentation required to account for compliance with statutory regulations and
health, safety and environmental measures.
In the UK there are several laws and rules regarding health, safety and also related to
environment. These rules contain many types of paper work that has to be complete and
maintained by the organization. These documentations are compulsory for that. To operate and
run the business it is essential for that to follow rules and make proper documentation. It is
required for access all activities regarding business and it also ensures to its stakeholders like
employees, customers, public, government etc. that the organization fulfill its all paper work
related to its properties and assets (Frank and Reinhold 2018). It ensures to all that company
works for public and its work is safe. Safety and health related documents must be in written
form and it is integral part of the organizational business performance.
It also like as a proof that documentation is done other vise it is assumed that there are no
documentation is completed. It provides not only the proof that system is in right place but also
the review and understanding that the documentation provides for the improvement of the
system. It also states that the achievement of the management system towards it goals.
Document related to the policy – policy statement should be in the form of written and it is the
key indicator of whole system. It is assuring that it is communicated as a component of the
management system.
Document about regulations – it is a document related to the legal applicability of regulation and
it states the review of the rules which is governed by local and state government and other
guidelines.
Document of structure and duties of the system – it is an essential document of whole program of
the organization and for their individual activity. It refers procedures and work instructions to the
company.
TASK 3 : Essay
AC3.1 Analyse the effective systems for processing information and maintaining communication
In every business there are lots of employees, staff member, managers and supervisors.
They communicate to each other and to customer and also management. They communicate
directly or indirectly threw any equipment. These equipments are like walkie talkie, wireless
phones and any other technical instruments which can be utilized to interact and communicate

for any important information or message for the organisation. These equipments are very
essential things for them. There are some more effective electronic devices also for providing
better medium of communication. Such as mail, internet and telephone system. These types of
systems provide a better communication and correct information which is useful for the
company. By using these systems the employees or staff members have an effective data
regarding objectives of the company. (Gurung and Derrett 2018). There are some other
communication process also that is Management Information System, Performance Management
and Business Information. These are used in maintain and manage effectively and efficient
communication in the organisation.
AC3.2 Discussion about Control systems required for effective facilities operations within an
agreed context.
Control systems are known as effective facility operations. It is utilized for better quality
work. In a hotel it could be used for such type of works -
1. Budgeting – a control system provides better plans and it is used for making new budget
which is profit generating for organisation (Miyake and Kondou 2017). It is use in
making various types of budget which is use in hotel for achieving desired goals and
targets.
2. Auditing and Accounting – in a hotel industry this system is use for making accounting
policies, implementing, checked and for auditing. The management needs to be guided
that have to be used accounts and audit that are been carried out.
3. Sales and Purchasing – it makes a proper check list and sales audit and also processes
which are performed in any hotel. It can control over measuring practices and activities
essential for the hotel.
4. Equipments Start up and Close Down the Procedures and Controls – this system will
assist in making the process of start and close down. It can be also use for checking and
operating the tools, equipments and tools which is used for hotel operations.

AC3.3 Discussion about the systems needed by a facilities' manager to support effective building
management.
In this context, there are many types of equipment are use in hotel by the facility manager for
effective building management. These systems are given below :-
1. Fire Alarm System – it is an essential system use in the building for any condition of
accidental fire. It is beeps while the situation of fire.
2. CCTV and Monitoring System – this system helps in tracking and monitoring any
unusual practices in the building and around it (Kristensen and Kristensen 2017). It
captures all footages.
3. Plumber system – the plumber system helps to whole building of the organisation in
respect to plumbing.
4. Automation and O & m system – this is also an essential system. It provides for better
customer loyalty and it is use in several automotive system like lifts, doors which is use
in hotel building.
5. Security and Observation System – in this system there are different type of security and
safety mechanism that are adopted by any hotel.
TASK 4
AC4.1 Appropriate criteria to evaluate the quality and effectiveness of facilities operations.
Facility manager is a manager who conduct or play various important roles within the
organization for providing better facility. It is an essential for that the quality and effectiveness of
facility give by that manager are good and it increases the customers (Kwon and Yoon 2017).
These roles play by the manager is set to the criteria to evaluate the quality and effectiveness of
the facility's operation in the hotel are as under :-
1. Implement and Develop the Training Programs – these type of activities can help in
implement new strategies and develop the training programs for the employees and staff
members. So that there are developed an effective and motivating environment which
help to growth in the particular hotel.
2. Setting Targets, Objectives and Plans – it can help in monitoring and checking all the
functions, programs and various tasks which is performed by a facility manager (Lindau

and Andersson 2017). It also helps to them for apply new plans that is better for running
operations in the hotel.
3. Development of Mission Vision and Standards for the Facility – it is finalized that all
activity regarding to the development of mission, vision and standard should be
conducted in right manner.
AC4.2 Implementation of evaluation and review procedures to analyze the quality and
effectiveness of facilities operations.
For analysing the effectiveness and quality of operations regarding facility, these review
procedures and survey methodology must be implement by a facility manager with the
organization :- O and M Proactive check and agenda – in this agenda it involves the several types of
methods and procedures that would be help in concerning the tasks and upkeep of the
hotel office or the building (Martín and Grossmann 2017). It follows the track on the
apparatuses, various gear and the mechanism at the hotel. Survey and assessment of the training that are being sorted out for the different staff
working for the hotel – in any organization there are held several training programs is a
quality organization. To develop better training culture, firstly understand the merits of
training. As an employer it must be checked that legal obligation, business plan related to
the training. It accesses the staff for providing better services to its customers.
CONCLUSION
Form the above report is focus on equipment are like walkie talkie, wireless phones and
any other technical instruments which can be utilized to interact and communicate for any
important information or message for the organization. This equipment's are very essential things
for them. As per the above report is focus on activities can help in implement new strategies and
develop the training programs for the employees and staff members.

REFERENCE
Book and journals
Gurung, G., Derrett, S 2018. Nepal’s Health Facility Operation and Management Committees:
exploring community participation and influence in the Dang district’s primary care
clinics. Primary health care research & development, pp.1-11.
Miyake, T., Kondou, S2017. Power generation facility operation device and operation method.
U.S. Patent Application 15/517,854.
Kristensen, E., Kristensen, J 2017. Evaluation of a Operation of Burning of Wheat Straw
Batches in a Pilot Scale Facility in Denmark. Silva Lusitana, 25(1).
Kwon, D.Y. and Yoon, J.S., 2017. Study on the assessment of environmental impact indicators
on concentrated effluent from desalination facility. DESALINATION AND WATER
TREATMENT, 96, pp.201-210.
Lindau, F., Andersson, J 2017. MAXIV Photocathode Gun Laser System Specification and
Diagnostics. Proc. IPAC’17.
Martín, M. and Grossmann, I.E., 2017. Optimal integration of a self sustained algae based
facility with solar and/or wind energy. Journal of cleaner production, 145, pp.336-347.

Frank, A., Leiß, D. and Reinhold, J., 2018. How to put a Launcher Test facility into operation.
In 2018 SpaceOps Conference (p. 2723).