Church Street Hotel Facilities Operations and Management Report

This report provides a comprehensive analysis of facilities operations and management, focusing on the responsibilities of a facility manager within the context of Church Street Hotel. It explores the facility manager's duties towards staff, operational aspects of the building, and customer service, emphasizing the importance of clear job descriptions, smooth business operations, and staff training. The report also examines the impact of facilities operations on employees and funding agencies, along with the need for effective communication systems to build relationships and achieve goals. Furthermore, it identifies crucial control systems for effective operations and discusses systems needed to support building management, including quality evaluation and analysis procedures. The analysis covers topics such as accessibility, maintenance, mechanical systems, customer satisfaction, and safety, offering insights into how these elements contribute to the hotel's success and customer loyalty. The report highlights the importance of adapting to market competition and ensuring compliance with legal and statutory requirements.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations.............1
1.2 Discuss the responsibilities of facilities manager for operational aspects of the building....2
1.3 Responsibilities of facility manager towards customers.......................................................2
1.4 Impact of facilities operations of employees and funding agencies.....................................3
TASK 2............................................................................................................................................3
Covered in PPT...........................................................................................................................3
TASK 3............................................................................................................................................3
3.1 Effective systems for processing information and maintaining communications................3
3.2 Identify the control systems required for effective facilities operations..............................4
3.3 Discuss the systems needed by a facilities manager to support effective building
management................................................................................................................................4
4.1 Evaluate the quality and effectiveness of facilities operations ............................................5
4.2 Procedures to analyze the quality and effectiveness of facilities operations........................5
CONCLUSION................................................................................................................................6
...............................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Facilities operation and its managements are mainly concerned with providing better
services to customers. As customer service are mainly focused in hospitality industry so it is
necessary to concentrate on providing best services to customers in order to satisfy them.
Satisfied customers will prefer them over others and might become loyal customers in future. It
is responsibility of management of organisation to ensure that each and every employee is
performing their duties with perfection and attending their customers politely and in good
manner. Church Street Hotel is one of the famous hotel in London and have good reputation as
they are providing best services to their customers (Alexander, 2013). This assignment will focus
on responsibilities of facility manager and impact on facilities operations of employers or
funding agencies. It will also cover different statutory regulations that will effect facilities
operations and also include health, safety and environmental measures.
TASK 1
1.1 Responsibilities of the facilities manager for staff engaged in facilities operations
Facility management is the discipline that are mainly determined for supporting effective
services and facilities which offer by an organisation. Along with this, they make sure that it
provides effectual and effective delivery for supporting services. Facility manager is those
individual who in-charge and head of the hotel. They are look towards various activities and
facilities which are given by an organisation. There are different responsibility of facility
manager that are described as follows: Clarity of role and job description – It is one of the duty in which facility manager
require to clear their role and how they have to follow in the hotel which make aware
other staff members and their duties or responsibilities in proper way (Krajewski,
Ritzman and Malhotra, 2015). Smooth running of business operations – Facility manager ensure that Church Street
hotel has appointed accurate employees and also also insure that all budgets and financial
situation are clear at the starting of accounting year. Along with this, they are responsible
for smooth running of business operation and function in the hotel and also solve all
major issues and barriers.
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 Training and development – Facility manager main duty is to conduct training and
development session for increasing their employees skills and knowledge for gaining
desired goals.
1.2 Discuss the responsibilities of facilities manager for operational aspects of the building
Facility manager is a person who are responsible for analysing all various business
operations with respect to the hotel sector. Along with this, the main responsibilities of facility
manager need to conduct various operational factors are described as follows: Accessibility – The main responsibility of facility manager is to maintain accessibility in
an enterprise in effective manner (Drion, Melissen and Wood, 2012). In addition to this,
the company manager need to manage and control all business operations or functions in
better way. Maintenance and repair – It is another duty and responsibility of facility manager which
help them in maintaining all required business operations in better way. This will assist in
earning high amount of profitability and revenue value for an organisation. On the other
hand, they require to repair and doing maintenance for their damaged goods after that
they are offer various products to their customers regarding different products or services
effectively. Mechanical and Electrical systems – It is that system which are necessary for updating
and upgrading their new techniques or methods that will assist in earning high amount of
income and revenue in better manner.
 Refurbishment and security – The other responsibility and duty of facility manager is to
maintain and repair all new techniques and methods which are associated with products
in effective manner (Nielsen and et. al., 2014). Along with this, they are answerable for
providing effective security to their staff member benefits through which they can easily
reaching with their desired goals and targets.
1.3 Responsibilities of facility manager towards customers
Facility manager is responsible for each and every activities that can bring out within the
hotel. The main aim is to provide whole satisfaction such as internal and external customers of
church street hotel. There are various responsibilities of facility manager towards customers
which are described as under:
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Providing effective deals and opinions – Facility manager has offer best appropriate
dealing and offers to the different type of customers.
Customer satisfaction and improvement – This is essential for company manager is to
make sure that their guest gain good experiences and also satisfy with their requirements. They
also insure that all customers needs and demand should be fulfilled in better manner.
Safety and security assurance – Hotel need proper safety and security of each guest who
are visiting in the hotel. This will ensure in all major ways (Price, Pitt and Tucker, 2011).
Service management – This is the major duty and responsibility of company manager is
to provide effective facilities which are getting by customer in satisfied manner.
1.4 Impact of facilities operations of employees and funding agencies
The facility operation required to carried out as per legal and statutory compliances and
standing process operations in the hotel. Along with this, it is the main duty of facility manager
is to focus on business operations and its functions, staff members and customers. They are
appointed for control discipline in the hotel and ensure that all legal procedures can be followed
effectively. Employer is free from any type of statutory and legal constraints in better way. Also
facility manager assist in maintaining and controlling whole business operations and workflow of
effective services which are taking place within the hotel.
TASK 2
Covered in PPT
TASK 3
3.1 Effective systems for processing information and maintaining communications
In the modern businesses, communication play an important role in achieving objectives
by developing the firm among competitors. Manager perform various roles and responsibilities
to adopt best communication process so that better relationship can build in an effective manner.
There are various business organization who focus on better communication systems so that
effective environment can be created within work place (Longo, 2012). Church Street Hotel also
required to consider communication process for the purpose of building good relations and attain
set targets. Manager always focus on bringing effectiveness by creating positive environment
and maintain harmony which will support in achieving higher outcomes as well as competitive
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advantages in the hotel. There is necessary to have better communication method that play vital
role in removing conflicts or disputes so that employees can work together and concentrate
towards particular goals. It is also beneficial in managing or maintaining business operations in
smooths manner. Manager has to undertake various working approaches and skills that is helpful
in enhancing work productivity of firm and accomplish set goals in better ways. Communication
system generally used for sharing ideas, exchange of information and thoughts for making
favorable decision regarding business (Widener and Horner, 2011). The main purpose of this
process is to bringing effectiveness within firm and operate activities in well manner so that hotel
can provide better services or facilities to the customers for increasing their level of satisfaction.
3.2 Identify the control systems required for effective facilities operations
In every business firms, there is required an appropriate control system so that better
facilities can be provided to the customers and fulfill their requirements. Manager focus on
controlling over the functions and organizational activities by reviewing of entire process of
operations. Church Street Hotel is giving various types of services and facilities to the customers
including Luxury rooms, staffing services, laundry facility, quality foods and beverages, and
parking facilities but in highest prices so customers interact somewhat towards firms due to
expensiveness. This can be responsible in reducing customers loyalty and divert them another
competitors. Therefore, manager have to make strategies to reduce price factor and utilize more
available resources by allocating them among different organizational activities so that costs can
be minimized in adequate manner. It is major duty of hotel that to control over resources,
wastage, funds, and other components so that bests possibles results can be achieved. There
tough competition in the market as many of hotels are providing such services at reasonable
price so they attracts huge audiences (Hui, Zhang and Zheng, 2013). Therefore, Church Street
Hotel also needed to consider cost factor and focus on attracting more customers by giving
facilities at affordable price. This will support in achieving competitive advantages in an
effective way.
3.3 Discuss the systems needed by a facilities manager to support effective building management
In the organization, manager perform various tasks or role for managing business
activities in well manner. They try to get higher result and possible outcomes by performing their
work within firm. There is necessary to manage and maintain organizational operations as well
as people so that predetermined goals or objectives can be accomplished. Therefore, it is
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necessary to manage employees performance by dividing task among them as per their skills or
abilities and achieve set targets in an appropriate manner. Manager consider the employees
performances and make strategies for improving their level by providing training and learning
programs so that they can enhance employees skills, knowledge and abilities for performing
tasks in the firm (Tang and Zhou, 2012). Manager perform number of activities or functions such
as planning, organizing, directing, staffing and controlling within an organization which helps in
creating positive working environment and coordination among employees.
4.1 Evaluate the quality and effectiveness of facilities operations
For Church Street Hotel, it is require to manage quality and effectiveness in order to
getting long term benefits and success easily. For this, management of organization needs to
identify several areas to make proper changes on the bases of users requirement and demand. In
Church Street Hotel, these areas can be facilities, food, services and accommodation.
Improvement and modification of these services should needs to based on future objectives and
goals that requires to accomplish properly. In this process manager of firm play a most important
role to manage all the organizational activities properly for getting desired outcomes easily.
Quality services always assist in providing higher satisfaction to users on the basis of demand as
well as requirement. Facilities operations are based on these organizational activities in which
management of organization determine their services areas to make positive alteration. These
changes always assist in providing several opportunities to organization as well as users.
Through this Church Street Hotel can easily build long term relation with services users to
getting maximum benefits and growths (Afshar and Haghani, 2012). All these activities re based
on operational and functional approaches of business firm that requires to manage properly. On
the basis of this, firm can easily build their own image in competitive market and getting higher
advantages effectively.
4.2 Procedures to analyze the quality and effectiveness of facilities operations
Manager and management in a business organization play a most important role to
analyses services, facilities and operational activities for desirable modifications. For this
employees of Church Street Hotel needs to identify customer's feedback and opinion toward
organizational services. Main objective of this procedure is to getting desirable goals and
objectives in order to make positive alterations and modifications. Facilities operations are
determine analysis of organizational activities and services approaches. In this process,manager
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identify working approaches and skills of their employees in order to provide quality services to
users. Workforce of a business organization is known as their key strength who provide their
effective contribution to achieve organization's objectives and goals easily (Afshar and Haghani,
2012). Through this managers of firm needs to provide them appropriate training to develop their
interpersonal skills as well as working approaches. Manager of Church Street Hotel also needs to
implement time management and cost effective approaches in order to capture customer's
attention easily toward their services. All these business activities assist in getting higher growth
and future objectives in effective manner.
CONCLUSION
According to the above report, it can be concluded that Facilities operation and its
managements are mainly concerned with providing better services to customers. Facility
management is the discipline that are mainly determined for supporting effective services and
facilities which offer by an organisation. The united kingdom government has various statutory
regulations which make sure about security and safety of customers, employees and public so
that they can live a standard life.
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