This report provides a comprehensive analysis of facilities and operations management, focusing on the Green Park Hotel in London. It examines the responsibilities of a facility manager towards staff, operational aspects of the building, and customers, addressing issues such as low customer satisfaction and occupancy rates. The report details the manager's role in ensuring clarity of roles, smooth operations, training and development, and employee engagement. It also covers building maintenance, security, and refurbishment, as well as the importance of offering better deals, managing services, and ensuring customer safety. Furthermore, the report explores the impact of employers and funding agencies, control systems, and the criteria and procedures for evaluating the quality and effectiveness of facilities operations, including training and proactive checks.
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