Facilities and Operations Management Report: Qbic Hotel Analysis

This report provides a comprehensive overview of facilities and operations management, focusing on the roles and responsibilities of a facilities manager within the context of the Qbic Hotel. The report delves into the duties of a facilities manager concerning staff, building operations, and customer service, and the impact of employers and funding agencies. It examines statutory regulations affecting operations, health, safety, and environmental measures, and required documentation. Furthermore, the report explores the development of effective information and communication systems, control systems for efficient operations, and systems supporting effective building management. It also discusses criteria for reviewing quality and effectiveness within facilities operations, offering a thorough analysis of the key aspects of facilities and operations management.

Facilities and Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1Duties of the facility's manager for staff which involves in the facilities' manager..............1
1.2 Discussing responsibilities of the facilities' manager for the operational aspect of building
.....................................................................................................................................................2
1.3 Discussing the duties of the manager towards customers using the facility ........................2
1.4 Impacts on facilities operations of employers/ funding agencies.........................................3
TASK 2[PowerPoint presentation]..................................................................................................3
2.1 Explaining Statutory regulations which will affecting the operations..................................3
2.2 Defining Health, safety and environmental measures that must be implemented by the
manager.......................................................................................................................................3
2.3 Documents required for fulfilling the statutory regulations .................................................3
TASK 3............................................................................................................................................3
3.1 Developing effective systems for processing information and communications..................3
3.2 Explaining control systems required for the effective facilities operations..........................4
3.3 Discussing systems needed by facilities' manager for effective for supporting effective
building management..................................................................................................................4
4.1 Establishing appropriate criteria to review quality and effectiveness.................................5
4.2 Implementing and review procedures to analyse the quality and effectiveness of facilities
operations....................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Facilities and operation management refers to the field in which person who is appointed
to look after their work is manager. This the contributes in the setting goals, doing daily work of
organisation. This report will explain about the roles and responsibilities of facilities manager. It
will more study about the duties of the facilities' manager in context with operations aspect of
building. This report will explain about the manager towards customer. Furthermore, it will
illustrate about the impact of facilities operation of employer. This will more study about the
developing and deploying effective systems for processing information and maintaining
communication.
TASK 1
1.1Duties of the facility's manager for staff which involves in the facilities' manager.
Facilities management refer to the look after the demand and supply of services for public
and private organisation. Facility which means services which is made in order to serve people.
This is the management of services which are made to increase the efficiency of people. This is
interdisciplinary in nature. Areas covered under this are mainly two Space and infrastructure.
Further it is more divided into the two areas are hard FM and soft FM. hard FM means
environment which is built physically and more related to infrastructure. Soft FM refers to the
psychology which are prevailing in the working environment of people as well as working area.
Roles and responsibilities of facility manager is very significant. These are :
 Ensuring that facility is operating must be on daily basis- in this manager has the
responsibilities to do daily monitoring of the work (Róka-Madarász and et.al., 2016) . It
helps the staff in doing the appropriate work. People can more work willingly if they
know the correct criteria of the business.
 Formulating plans for future - it will help the manager to take future decisions
appropriately. This will reduce risk of employees and work load as well. This will help
the staff about the making regular decisions for future and every thing is planned will
contribute their working systematically.
 Creating plans for the replacement and repairs - manager has to do necessary repairs
which are needed in the Qbic hotel. If proper maintenance is not done then will. It will
affect the business because people will not visit hotel. This will affect the sales or earning
of the business.
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1.2 Discussing responsibilities of the facilities' manager for the operational aspect of building
Responsibilities of facility manager are : the work of the manager to look after the hotel
and make its proper maintenance of it so that status of hotel will increase. Work like repairing,
renovation and many more. It has the duty to check all the work and makes sure that work is
going on well. If building is not repaired fully in that case chances of accidents will maximise.
Though work is going on in the hotel so safety standards are also looked after by manager
(Parise and et.al., 2016) . It is duty of manager to complete all the legal formalities which is
compulsory by them. It also looks after the work of catering, cleaning, security, parking. For this
many people are appointed for these work. He maintains the budget records which is necessary
for the hotel. By this there is record of keeping track of all revenues and help in payment purpose
as well. This also responsible for the managing office systems. It involves various office
equipments and It. this is the duty of the manager to maintain long term relationship with the
public and help in maximising its performance. He is also liable for the mechanical and electrical
systems deficiencies. He has to make sure that all the things are operating in perfect order.
1.3 Discussing the duties of the manager towards customers using the facility
Manager has to make sure that al the arrangement are working in better manner. He has
some responsibilities towards the customers as well. These are :
 Service management- all the services which are provided to customer must be at the best
because people are more satisfied by this. In this people like that all demands and needs
are fulfilled by them. In Qbic hotel is providing the services which will satisfy the
customer. Better services can give the mouth publicity and more centre of attraction is
will be the hotel.
 Best deals is given to the customers - if services are provided to clients will be good
enough then popularity of hotel is definite (Lu and Joyce, 2018). Regular or loyal
customers are given discounts then they will be more happy and tell more people about
this. Better deals are given to the customers in that case people will be more happy with
the services provided to them. The more clients will satisfy.
 Safety and security - customer safety is the prime duty of the hotel. It is the duty of the
manager to look after their security. The people will be safe and satisfied and more they
will like the hotel.
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1.4 Impacts on facilities operations of employers/ funding agencies
All the activities of Qbic hotel must be carried out by fulfilling all the legal formalities.
Facilities are given to its customers must be at the under the legal rules which are followed by
the hotel. Rules and regulations are very strict in UK (Li, Shahidehpour and et.al., 2018) . Once
the particular facility manager is appointed in the hotel that case he will check all the working is
according to the legal compliance. If serving of liquor in hotel then that will be with licence. No
illegal activity must be prevailing in the hotel. If anything happen like this then it will create bad
image in front of customers as well as in market. The agencies which are funding in the hotel
will likely want that people are working in the hotel by completing all the legal formalities. It is
the duty of the owner to register himself under the legal body. This will create more
opportunities to hotel. It will more popularise by following all the legal and statuary compliance.
Customers will more increase seeing the status of the hotel. Earning of the hotel will increase. It
will create place in the market which will prove that how nicely working the hotel.
TASK 2[PowerPoint presentation]
2.1 Explaining Statutory regulations which will affecting the operations.
covered in ppt
2.2 Defining Health, safety and environmental measures that must be implemented by the
manager.
covered in ppt
2.3 Documents required for fulfilling the statutory regulations
covered in ppt
TASK 3
3.1 Developing effective systems for processing information and communications
Working in the hotel needs more systematic environment. Like in the hotel people are
working and needs to share information with each other in that case they need walkie talkie or
telephones to talk to each other. From this important information is communicated. It will help in
taking the decisions. There are many more devices through which people can keep in touch with
each other. They are internet, E mail and many more. If any important client come to the hotel in
that case these facilities can help in conveying the message. For recording and maintaining the
data the information system is very useful to the company (Kassem and et.al., 2015). This makes
the records systematic which will help in making the organisation up to date. In future if there is
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need of past data in that case this system is boon to organisation. For maintaining the
communication systems in the organisation these two systems are there : Management
information System and Performance Management systems. These two systems helps in
managing and spreading the information.
3.2 Explaining control systems required for the effective facilities operations
There are many control systems which are applied in the Qbic hotel. These systems will
help in making the organisation ahead from the competitors. These systems are :
 Budgeting - this is maintained so that there will be no chances of the over expenses. This
will help in doing the work in that budget. This is decided by demands of the customer. It
makes pre plan about the work.
 Accounting and auditing - in this accounting of the hotel is done on yearly basis. This
tells the employees about the true position of the business. Sources of revenue is known
by the company and on which things spendings are more. By control systems its working
is very much easy (Jarta and Dick., 2018).
 Purchase and sales- in this systematic sales and purchase are done in control systems
and this will help in making buying and selling of the material according to demand of
the consumer. It will contribute in working of the firm and move ahead from the
competitors.
Equipment and starts up closing down procedures- By following all the procedures which
will maintain the working of the hotel. In this all the devices are checked if they are working in
correct form. Like tools, equipments are checked and their working by manual and procedures.
This will help the hotel to operate with appropriate equipments. All these control systems are
implemented in Qbic hotel. This will help the hotel in contributing in the working. The work of
employees become easy.
3.3 Discussing systems needed by facilities' manager for effective for supporting effective
building management
For making the building the full of facilities, manager is availing the facilities which is
required in the hotel. These are :
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 Fire alarm system - these systems will take care of the any incident of fire face by the
entity. It will help in saving the people. This will check all the possibilities of fire and try
to resolve them.
 Plumber system - In this system will check the all the taps and related work which is
prevailing in the hotel. It will help in taking care of the work of water and other sanitary
related process.
 CCTV camera - in this type of systems help the firm in observing all the people who are
entering and exiting. It helps in maintain g security in the hotel. If anything happens in
that case it is recorded in the camera.
 Engineering systems - this will look after the all the machines which are working in the
hotel. If any fault comes then with the help of this system correct it.
4.1 Establishing appropriate criteria to review quality and effectiveness
This is very important for the facility manager to look after the performance and quality
of the work. The best method to follow are :
 Setting targets - firstly making all the plans and targets and work accordingly. This help
in taking decisions if firm has moved to wrong path. By making the changes in the
working of the hotel will maximise in the quality of work.
 Development of the training programs for the staff -various training programs are
organised for the workers so that people will work in correct manner. It will develop
skills in workers and make them more efficient (Couto and Olden., 2018). From this they
will know about the working criteria in them company,
 Development of vision, mission and standards- in this firm is making the vision which
is made from the point of view of future. This will clear the objectives of the
company .those are communicated to workers. From these workers will get the guidelines
whivh has to followed by the organisation.
4.2 Implementing and review procedures to analyse the quality and effectiveness of facilities
operations
Judgement of the performance is not done by doing the same work again and again. Then
it is of no use. This is measured by their learning. Regular feedback from the customers will
help in determining the work of employees. Feedbacks help the employees to know what
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customer wants. Evaluation process will help the firm in knowing the deficiencies of the firm .
After knowing the deficiency will help the people to recover them. This will help the firm where
they are lacking behind. Manager work is look after the all the tasks which are done by the
employees. From this he gets to know that people are working correctly or not. Manager is
looking after the each and every thing. Manager has the responsibility to do analysis of all teh
work and after that he ensures the work is going according to the company (Al-Dabbagh.and
et.al., 2018). People are working under him gets help whenever they needed. If manager don't
know the about the work and policies in that case chances of confusion of employees are there.
Manager must know the work of his so that people can work easily.
CONCLUSION
From this report it is concluded that topics covered under this are implementing and
reviewing the quality and effectiveness of operations. It has also studied about the appropriate
criteria for the quality and effectiveness. System needed by the manager to build the working
place better. There are various types of the control systems required by facility's manager to
easy the working criteria. Developing effective information and communication systems for the
work. Impact of facilities manager for employer and funding agencies.
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REFERENCES
Books and Journals
Al-Dabbagh, A. W., and et.al., 2018. Toward the Advancement of Decision Support Tools for
Industrial Facilities: Addressing Operation Metrics, Visualization Plots, and Alarm
Floods. IEEE Transactions on Automation Science and Engineering. (99). pp.1-14.
Couto, T. B. and Olden, J. D., 2018. Global proliferation of small hydropower plants–science
and policy. Frontiers in Ecology and the Environment. 16(2). pp.91-100.
Jarta, G. and Dick, E., 2018. Development and implementation of a construction noise and
vibration management plan for occupied healthcare facilities. The Journal of the
Acoustical Society of America. 143(3).pp.1794-1794.
Kassem, M., and et.al,, 2015. BIM in facilities management applications: a case study of a large
university complex. Built Environment Project and Asset Management. 5(3). pp.261-277.
Li, Y. and et.al., 2018. Optimal Operation Strategy for Integrated Power-to-Gas and Natural Gas
Generating Unit Facilities.IEEE Transactions on Sustainable Energy.
Lu, Y. and Joyce, N. M. L., 2018. Bridging Knowledge Gap Between Green and Non-green
Facilities Management in Singapore. In Proceedings of the 21st International Symposium
on Advancement of Construction Management and Real Estate (pp. 383-392). Springer,
Singapore.
Parise, G. and et.al., 2016. Wise port and business energy management: port facilities, electrical
power distribution. IEEE Transactions on Industry Applications. 52(1). pp.18-24.
Róka-Madarász, and et.al., 2016. Benchmarking facilities operation and maintenance
management using CAFM database: Data analysis and new results. Journal of Building
Engineering. 6. pp.184-195.
Thomas, D. and et.al., 2018. Optimal operation of an energy management system for a grid-
connected smart building considering photovoltaics’ uncertainty and stochastic electric
vehicles’ driving schedule.Applied Energy. 210. pp.1188-1206.
YAO, L. and et.al., 2016. Operation & management and cost analysis of underground gas
storage facilities. Nat. Gas Technol. Econ. 10(6). pp.50-54.
Online
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