Green Park Hotel: Facilities Operations and Management Analysis Report

This report examines the facilities operations and management at Green Park Hotel, focusing on the responsibilities of the facilities manager. It covers various aspects, including staff training and development, smooth management and operations, and the manager's role in building operations, statutory compliance, and evacuation programs. The report also explores the responsibilities towards customers, such as security and safety, service management, and providing better options and deals. Furthermore, it discusses the impact of employers and funding agencies on facilities operations. The analysis includes statutory regulations affecting operations, health and safety measures, and required documentation for compliance. Effective systems for processing information and maintaining communications, along with control systems and building management systems, are also addressed. Finally, the report establishes criteria for evaluating the effectiveness and quality of facilities operations, providing a comprehensive overview of the hotel's management practices.

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
AC1.1 responsibilities of the facilities' manager towards the staff at Green park hotel.............1
AC1.2 Discuss the responsibilities the facilities' manager has for operational aspects of the
building.......................................................................................................................................2
AC1.3 Responsibilities the facilities' manager has towards customers using the facility..........2
AC1.4 Discuss the impact on facilities operations of employers and funding agencies.............3
TASK 2...........................................................................................................................................4
AC2.1 Statutory regulations affect the facilities operations in Green Park Hotel......................4
AC2.2 Describe the healthy environment and Safety measures that must be implemented by
Hotel Manager.............................................................................................................................4
AC2.3 Discuss documentation required to account for compliance with statutory regulations
and health, safety and environmental measures..........................................................................5
TASK 3............................................................................................................................................5
AC3.1 Develop and deploy effective systems for processing information and maintaining
communications..........................................................................................................................5
AC3.2 Identify the control systems that needed for effective facilities operations of Green
Park hotel....................................................................................................................................6
AC3.3 Discuss the systems needed by a facilities' manager to support effective building
management................................................................................................................................6
AC4.1 Establish appropriate criteria to evaluate the effectiveness and quality of facilities
operations....................................................................................................................................7
AC4.2 Implement evaluation and review procedures to analyze the quality and effectiveness
of facilities operations.................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Operational management is a process that responsible to managing the business activity
and operations effectively and efficiently. This management system is essential part of each and
every organization to supply an effective quality of good and services in marketplace. This
system is manages a different task and operations involves controlling, planning, coordination
and organizing etc. these are the important steps to establishing an effective business in global
world. This report mainly focused to appointed a new Manager at Green park hotel in United
kingdom. This hotel has been sold by owner and new manger appointed to change the
infrastructure and design of hotels. This report will discuss about the various role and
responsibilities of manager towards the hotel, staff and their operations. It also describes the
safety and health, compliances and environmental in the hotel. All the information related guest,
celebration, conference are collecting by manager. It will analyse the quality of operation
discussed in this report.
TASK 1
AC1.1 responsibilities of the facilities' manager towards the staff at Green park hotel
Facility manager is important person to manage overall hotel responsibilities which
charges to the customer. He is the most important person and also known as Head of the land in
UK. They have following role and responsibilities towards the hotels, staff and business
operations discuss in given below:
Training and development- Training and development is essential for each and every
people to enhance their skills and knowledges for growth and development. Manager is
providing the training related facilities such as technical skill training as well as operational
management. Green Park hotel is follows new style to change their services because most of the
customer demanding so much again and again (Shalley and Gilson, 20177). It is better for
growth and development change their services towards the customer. This training program is
helping to staff member and provide the best quality of services.
Smooth management and operations- facilities manager has appointed the new staff so
that he is already calculate the overall budget of business operations, financial and manpower at
the starting year on the basis of organization hire the people. They performing a smooth
operation to resolved all the issues and problems.
1

Charity role and descriptions of jobs- It is very important for staff members to
performs different function and role, responsibilities towards the business activities. All the staff
member do their own work because manger divide separate work at hotels. It is essential for each
and every staff member to aware about their specific role and responsibilities towards the hotel.
AC1.2 Discuss the responsibilities the facilities' manager has for operational aspects of the
building
Facility manager is the person that has responsibilities towards the various functions of
hotel. They have responsibilities of manager towards the business operations and building an
effective strategy for growth and development in the organizations.
Building operations and management- Manager has responsibilities to establishing an
effective business all over the world. The statutory and legal law should be applicable in business
operations. They take care of the hotel and their operations. Green park hotel has follows some
external and internal statutory, legal laws applicable in the hotel.
Statutory compliance- This compliance is generating a certification and licenses in the
hotel to provide legal property by government (Spring and McCaffrey, 2017). It is essential for
green park hotel to certified their hotel legally by government. It is timely renewal their
certificates and license.
Development of evacuation program- It is very important for each and every
organization to ensure that using fire evacuation and fire extinguishes for security purpose. It
would be maintaining the emergency and annual report in the organizations.
Maintenance and repair- The facilities' manager is provides the best services and good
to their customer. Hotel maintenance is essential because of their productivity. Most of the
customers attract to the infrastructure and design so that it is important to maintain their services
in proper manner. It also provides facilities related the equipment and repair other ornament that
would be damage by customer. It is essential for each and every organization.
Mechanical and Electrical Systems- Manager of green park hotel should be maintain all
the electrical appliances, medicines. This is important for organization to achieving their goals
and increase their productivity and profitability in marketplace.
AC1.3 Responsibilities the facilities' manager has towards customers using the facility
The manager of Green park hotel has managed the business operations and functions in
proper manner. The main goals of hotel to provides an effective quality of services to their
2

customer and all customer has satisfied with their services. They have some specific role and
responsibilities towards the hotels and customer.
Security and safety- The security and safety is maintains by the hotel and authorities.
This is important part to managing the safety guarantee of customer in this organization. They try
to provide an effective quality services to their customer and this hotel have to keep satisfied
their regular clients. If anyone reaches this hotel always feel free and happy because of there
great services and effective features (Basu. and Jana, 2017).
Service management- Green park hotel is Providing the better services and facilities Th
their customer. This hotel mainly focus on increase their productivity and profitability in
marketplace. There is very effective services so that all customers interact and impressive with
the hotel facilities. This is very important for hotel to always maintain their services in front of
customers.
Providing better options and deals- This hotel is provides the better options to
customer because most of the customer wants new services and demands. It is essential for this
hotel to change their services style and adopts unique things. This hotel is provides the best
deals and offer, discount on the product etc.
Customer Satisfaction and Improvisations- It is very important for hotel to provide an
effective hygienic and healthy food services to the customer. Green park hotel always check the
quality of product because it is important to understand the requirement of customer (Tynan and
Champenois, 2017). They always provide the food items according to the customer. They try to
increase their productivity and brand value all over the world.
AC1.4 Discuss the impact on facilities operations of employers and funding agencies
Facilities operations had essential for hotel to carried all the legal law and statutory
compliance's to managing their policy in proper manner. This hotel have appointed an efficient
manager that would be handle all the operations such as customer services and staff etc. This
legal law and statutory required for employee to easily use their rights as well as feels free
(Ferguson and Ben-Zvi, 2017). This is crucial part of each and every employee to understand
their equal rights towards the organizations.
Funding agencies are providing the money to the Green park Hotel and operates their
operations in proper manner. This funding agency provides the financial facilities to this
3

organization in order to change their services and living state in all manner. Facilities operations
always keeping to handles or control the whole business operations in effective way.
TASK 2
AC2.1 Statutory regulations affect the facilities operations in Green Park Hotel
In UK, The procedures and statuary rules, regulations are strict about their facilities
operations because they mainly concern about the safety and security, implements various rules
and regulations, policy that useful for the organization. The Green Park Hotel adopted all the
laws, policies, rules and regulations to develop an effective environment to their customer that
who are visiting the Green Park hotel (Furlan Matos and Chiappetta, 2017). It is important for
every organization to maintain their license and certificate because it is necessary part to legally
authorized by government.
The external and internal staff planning a new and innovative strategy which
implementing in the business operations. The staff member freely use their rights like securities,
hygienic environment, healthy food, laws etc. the green park hotel taking license regarding the
Alcohol, sound and music, security and safety certificate etc. This hotel provide each and every
type of training to their employee and staff member and it will improve their skill and knowledge
towards the customers.
AC2.2 Describe the healthy environment and Safety measures that must be implemented by
Hotel Manager
In United kingdom, There are very strict about the health, safety, security that would
measure their services and facilities towards the clients. According to the government, The
Health safety act passed by government in 1974. This is the biggest issues in each and every
hospitality industry so that the government passed this rule to follow all the rules and regulation
by Green Park Hotel. It is essential for hotel preventing to the cockroaches, termites and other
facilities provides in the hotels (Ivanov and Schönberger, 2017). According to statutory
compliance, they should update the hygienic and healthy environment with in the Green Park
hotel.
The staff member of this hotel to check the health environment and it remains generate
hygienic environment to increase their profitability and productivity in market. The adult staff
always guide to change their services and finding different loopholes to solve the issues and
problem. It also improves the services and facilities in this hotel.
4

AC2.3 Discuss documentation required to account for compliance with statutory regulations and
health, safety and environmental measures
According to hotel, it will maintain all the important documentation, MIS and
performance of each and every employee, facility. It is very important for this hotel to arranging
all data in proper format to easily identify the status of business activities (Li. and Hong, 2017).
There are different type of documentation and registers that would be maintain by accountant to
control all the statutory rules and regulation in United Kingdom.
Safety and health certifications- It is important for organization to maintain all the
health and safety related issues. They provide the best quality of services to their customer and
served good quality of food, rooms, efficient environment etc.
License and certificates- The Green Park hotel should provide the best food services as
well as serving facility. This law passed by government on Hygienic environment and safety on
food etc.
License of operations and property- According to this law, it provides building
operations and control fire other license.
TASK 3
AC3.1 Develop and deploy effective systems for processing information and maintaining
communications
The manager of hotel interacts with their employee to understand the requirement of
business. They always making a good relationship with the staff member as well as other
members. Green Park hotel use various electronic device to communicate with each other such
as walkies-talkie (Machado and Mattiod, 2017). This is device efficient devices to easily share
the information for one place to another. Each and every staff member communicate and sending
a data with another devices such as Internet services, telephones and E-mail etc. this is very
helping for employee to performing many tasks with the help of devices.
There are two main important system that managing the whole communication's system
and business processing such as performance management system, Management information
system. This is very helpful for spreading their information all over the world.
5

AC3.2 Identify the control systems that needed for effective facilities operations of Green Park
hotel
There are different system required for facilities operations and manager to maintaining
their effective management system discuss in given below:
Accounting and Auditing- This is important part to managing the budget and financial
conditions of hotels . The staff member and management has guided to their customer and adults
to follows all the rules and regulation that adopted a new style to improve their facilities and
services.
Operations and management control and procedure- The management and operations
has to be checked by manager to performing various tasks to solve the issues and problem in
effectively and efficiently.
Budgeting- Each and Every organization has plans a new strategy that can implements
the ideas in growth and development (Machado and Mattioda, 2017). Green Park hotel plans all
the schemes related development and first of all, it identifies the actual budget of development.
Sales and purchasing- This is very essential for organization to proper planning a sales
strategy that adopted in the business operations. It also controls and measure all the process and
operations that has occurs in the hotels.
AC3.3 Discuss the systems needed by a facilities' manager to support effective building
management
There are some important system require for building an effective management system in
this hotel. This facility is providing by hotel manager and various system describe in given
below:
CCTV Camera and monitoring system- This is very essential for each and every
organization to observation and monitoring the people who are visiting the hotel and who exist.
Therefore, All the activities record in the camera footage. It is the best techniques to records all
the information of each and every customers.
Fire Alarm System- This is important system to identify the any issues arise related fire
and emergency which is automatically on. It is an effective features in which the Green Park
hotel also use this fire Alarm system in the hotel (Ramanathan and Parrott, 2017). Fir Alarm will
check the fire and evacuation that control the system and take care of buildings.
6

Security System – In United Kingdom, All the hotel conscious about their security and
safety because it is very important for customers to provides all type of safety. Green Park hotel
should be managing the services and facilities in proper manner. This is important to take care of
their guest as well as buildings.
Engineering system- Green Park hotel has various equipment and machines use for
development that would be maintaining by hotel. This is important for organization to maintain
their machines time to time because without servicing it will damage.
Plumbing system- This system provides an effective service to take care of all the
important stages and process. This is the main part of hotel to Keeping sanitary and water related
operations control by hotels. It will also maintain the entire business process and activities.
HVAC System- This is important system to manage the air conditioning and different
operations in this hotel.
AC4.1 Establish appropriate criteria to evaluate the effectiveness and quality of facilities
operations
It is very important for hotel manager to performing different role to fix some criteria that
would measure the effectiveness and quality of facilities operations as discuss in given below:
Training and development program- the hotel manager provides an effective training
program to increase their skill and knowledge for growth and development. The Green Park
hotel conducting an efficient training program that would be helpful for organization to increase
their productivity and profitability in marketplace (Ramchandani and Kung, 2018). The
competition level is very high in market because of many competitors establish their business all
over the world.
Planning and objective- The Green Park Hotel would be performing different functions
and tasks to establish their business all over the world. The changes require for each and every
organization to improve their quality of services in market. All the system working on
automatically and checking by devices. This is very helpful for operates this devices in easily
because this is very helpful for hotels.
AC4.2 Implement evaluation and review procedures to analyze the quality and effectiveness of
facilities operations
Evaluation and Review of business process to organizing a perfect training and
development program in the hotel- Training is the best process to easily identify the skill and
7

knowledge of each and every people. This is important for hotel staff to improve their quality of
services in which with the help of training pr gram, it easily explores their skill for growth and
development of organization (Rodríguez-Espíndola and Brewster, 2018). The hotel manager
always try to helping the staff member to determine their capabilities and ability towards the
goals and objectives. The hotel manager influence and motivate to their employee increase their
knowledge that would be helpful for company. Manager planning an effective strategy to
identify the correct product that require of business environment and development.
Operations and maintenance check list- This check list is compares between the
operations and maintenance of the building and hotels. This check list has tracked by different
machines and equipment at the organization. This tool is plays important role in growth and
development.
CONCLUSION
Operational management system is important part of each and every organization to
building an effective hotel all over the world. For growth and development, it required for
changing their strategy planning according to the demand of customer. The facility manager has
appointed to handle all the business process as well as employee performance. Green Park Hotel
ensure that has desired certification and licenses provides by government higher authorities. This
is essential for safety, security as well as healthy environment. The facilities' manager is playing
important role in business development.
8

REFERENCES
Books and Journals:
Basu. and Jana, A., 2017. An Integrated Framework for Allocation of New Emergency
Response Facilities in Developing Nations. Process Integration and Optimization for
Sustainability, 1(2), pp.121-134.
Ferguson, and Ben-Zvi, N., 2017. Secure management of operations on protected virtual
machines. U.S. Patent 9,578,017.
Furlan Matos and Chiappetta Jabbour, C.J., 2017. Contingency theory, climate change, and
low-carbon operations management. Supply Chain Management: An International
Journal, 22(3), pp.223-236.
Ivanov, D., Tsipoulanidis, A. and Schönberger, J., 2017. Global supply chain and operations
management. A Decision-Oriented Introduction to the Creation of Value.
Li, Y.C. and Hong, S.H., 2017. Real-time demand bidding for energy management in discrete
manufacturing facilities. IEEE Transactions on Industrial Electronics, 64(1), pp.739-749.
Machado, C.G. and Mattioda, R.A., 2017. Framing maturity based on sustainable operations
management principles. International Journal of Production Economics, 190, pp.3-21.
Machado, and Mattioda, 2017. Framing maturity based on sustainable operations management
principles. International Journal of Production Economics, 190, pp.3-21.
Ramanathan and Parrott, G., 2017. Role of social media in retail network operations and
marketing to enhance customer satisfaction. International Journal of Operations &
Production Management, 37(1), pp.105-123.
Ramchandani, G., Shibli, S. and Kung, S.P., 2018. The performance of local authority sports
facilities in England during a period of recession and austerity. International Journal of
Sport Policy and Politics, 10(1), pp.95-111.
Rodríguez-Espíndola, O., Albores, P. and Brewster, C., 2018. Disaster preparedness in
humanitarian logistics: A collaborative approach for resource management in
floods. European Journal of Operational Research, 264(3), pp.978-993.
Shalley, C.E. and Gilson, L.L., 2017. Creativity and the management of technology: Balancing
creativity and standardization. Production and Operations Management, 26(4), pp.605-616.
9

Spring, M., Hughes, A., Mason, K. and McCaffrey, P., 2017. Creating the competitive edge: A
new relationship between operations management and industrial policy. Journal of
Operations Management, 49, pp.6-19.
Tynan, M.C and Champenois, S.T., 2017. A Global Survey of Deep Underground Facilities;
Examples of Geotechnical and Engineering Capabilities, Achievements, Challenges (Mines,
Shafts, Tunnels, Boreholes, Sites and Underground Facilities for Nuclear Waste and
Physics R&D): A Guide to Interactive Global Map Layers, Table Database, References and
Notes(No. INL/EXT-17-42285). Idaho National Lab.(INL), Idaho Falls, ID (United States).
10