Facilities Operations, Management, and Control Systems at Travelodge

This report delves into the multifaceted world of facilities operations and management within the Travelodge hospitality industry. It begins by defining facilities management and outlining the diverse roles and responsibilities of a facilities manager, including interactions with staff, customers, and operational activities. The report examines the impact of employers and funding agencies on facilities operations. It further explores effective systems for information processing and communication, identifies crucial control systems for efficient operations, and details the systems needed for effective building management. The report emphasizes the importance of evaluation to assess the quality and effectiveness of facilities operations. The report covers statutory regulations and health, safety, and environmental measures. It discusses key aspects of facilities management such as cleaning, construction, human resources, interior design, contract management, and more. The report also discusses the impact of private and public ownership and local authorities on facilities operations.

Facilities Operations and Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Responsibilities of the facilities' manager towards staff in Travelodge hospitality indsutry3
1.2 Responsibilities the facilities' manager towards operational activities.................................4
1.3 Responsibilities the facilities' manager has towards customers using the facility................4
1.4 The impact on facilities operations of employers and funding agencies in Travelodge
hospitality industry .....................................................................................................................5
TASK 2............................................................................................................................................5
Covered in PPT ...............................................................................................................................5
TASK 3............................................................................................................................................6
3.1 Develop the effective systems for processing information and maintaining
communications in Travelodge hospitality industry ..................................................................6
3.2 Identify the control systems required for effective facilities operations...............................6
3.3 The systems needed by a facilities' manager to support effective building management.....7
4.1 Evaluate the quality and effectiveness of facilities operations in Travelodge hospitality
industry .......................................................................................................................................7
4.2 Implement evaluation to analyze the quality and effectiveness of facilities operations in
Travelodge hospitality industry ..................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
In order to define facilities operations and management, primarily it is necessary to define
what is facilities management ? There are various roles and responsibilities of facilities manger
in Travelodge hospitality industry like towards staff, customers and operational activities.
Furthermore, this report includes assessment of the statutory regulations of UK that will affect
facilities operations. In addition to this report also explained the health, safety and environmental
measures for smooth running of their industry. In addition to this, facilities management has
wide and broad area in which it includes different factors of scope such as cleaning, construction,
human resource, interior design, contract management, mechanical engineering, organizational
behavior, travel management and acoustics(Piper, 2016). Responsibility toward operational
activity of facility manager is mainly connected to accessibility, maintenance and repair,
mechanical and electrical systems or refurbishment and security. Facility manager has to deal
with internal and external factors. There are various issues occurs in an operation of activity
which has to be resolved by facility manager.
TASK 1
1.1 Responsibilities of the facilities manager towards staff engaged in facilities operations in
Travelodge
Facilities management is essential both for public and organization. There are different
cores in facilities management such as communication, finance and business, human factors,
project management and technology. It is a profession that ensures about the functions of
environment by integrating people, process and technology. Scope is very broad and wide of
facilities management it includes cleaning, construction, human resource, interior design,
contract management, mechanical engineering, organizational behavior, travel management and
acoustics. There are several roles and responsibilities of facilities manager in Travelodge to
perform their tasks. These responsibilities are as follows:
Inspection: According to this responsibility, facility manager needs to review all the
activities of Travelodge on daily basis. For this, facility manager needs to communicate
with the decision maker to ensure that business activities are running smoothly.
Dealing with issues: In an organization, there are different occurs like breaching of
health and safety programs or other facilities. Facility manager has to create different
plans to deal with such complexities and issues.

Formulating plans: Facility managers will require to work closely with decision makers
and have to be ensure that the facility will continue to be so.
Developing vendor contracts: Many times, facility managers also work closely with
vendors to assure that business is maximizing their resources and its profitability margin.
1.2 Responsibilities the facilities' manager towards operational aspects of building
Statutory compliance: Facility manager has to be renew all licenses and certificates with
respect to the hotel operations to avoid compliance regarding to the laws and statutory. In
addition to this, he has to me ensure that all licenses are renewed timely.
Evacuation programs: Facility manager has to develop the plans regarding fire
extinguishers and evacuations. Furthermore, he also has to check that all programs are
installed properly. This is essential as emergency maintenance.
Operations: Facility manager has to play a role as building management in Travelodge. It
is the task under the scope of facility management. He has to be ensure that all notices
and display related to all prospectus are being accomplished.
Auditing: Audit relating to the internal and external factors has to be done in according
manner to achieve success.
Facilities managers of the Travelodge require to effectively manage all the prospects of
building along with grooming staffs to efficiently exercise building as well as asset
management. Apprehension as well as reacting towards demands and needs of proprietor
and various professionals connected in building operations, repair and management
which is important factor of facilities management in the hospitality industry.
1.3 Responsibilities of facilities manager towards customers using the facility
Facility manager has to deal with all the aspects regarding to hospitality industry as
internal and external aspects. Manager has to organize all the hotel operations from the angle of
360 degree. He has to ensure that all the customers of company remain satisfied. The
responsibilities towards customers are as follows:
Service management: The main purpose of customer is to travel to gain higher
satisfaction and relaxation. So, it is the responsibility of facility manager to provide the
tourists the foremost services during their stay in hotel. He has to take feedback from the
customers who take their services and products.

Providing foremost options: There are different types of customers who travel but
higher amount of tourists who travel belongs to middle class family. Their budget is low
with the higher expectations of satisfaction. Facility manager has to ensure that industry
is providing the best deals and options to customers.
Improvisation: It is required in the hospitality industry that foods given to the customers
are healthy and environment is hygienic. Hotel has to check the quality of food before
providing it to customers.
1.4 The impact on facilities operations of employers and funding agencies in Travelodge
hospitality industry
Impact of employees and funding agencies are strong on the facilities operations. Because when
a facility manager has appointed at hotel then it is obvious that he will look at the customers, his
strategies and planning will be based on the customer's point of view. The funding agencies will
also stay mitigated as to no prohibited transactions and wealth has to be granted in state to
support the hotel operations to be in active state in all the manners.
Facilities operations will assist in abidance a control on the whole transactions and the progress
of the services and the transactions that are moving or fetching place in the hotel. It considers the
impacts of private and public ownership, local authorities, partnerships and many more sources
on facilities' operation.
Impacts of private and public ownership : Private and public ownership affect the facilities
operation in strong manner. There are different rules and regulations of these both ownership
which differentiate the roles and responsibilities of facilities manger. It copes up with planning,
financing and construction aspects.
Local authorities : The main factor in this context is healthcare. These systems are affected the
facilities operation in strong manner as well.
TASK 2
Covered in PPT

TASK 3
3.1 Develop the effective systems for processing information and maintaining communications
in Travelodge hospitality industry
A facility manager communicate with many factors as manager of the company,
customers and internal departments of the industry. Communication is the main process in
hospitality industry. It is necessary to have communication skills to communicate with all the
factors in effective and efficient manner. There are various sources to communicate but mostly it
is classified into two factors such as primary and secondary resources. Company can use
walkies-talkie and other technical devices to communicate with others. There are several factors
essential for being effective communication such as goo listener, having knowledge about the
topic which is communicated and so on(Hoyos, Morales and Akhavan-Tabatabaei, 2015). Apart
from this, there are other several aspects like verbal and non verbal which can be used by
company to communicate. Furthermore, company can use E-mails, text chats, telephones and
internet facilities.
To manage information and process of communication there are two main methods which
are helpful such as management information system and performance management system. Non
verbal communication as body language, eye contact, gestures such as wave or touch and so on.
Technological advancement has modified the communication process strongly(Hoyos, Morales
and Akhavan-Tabatabaei, 2015). Companies were using written communication method but in
now days they can communicate directly or face to face even they are far away from each other.
3.2 Identify the control systems required for effective facilities operations
In hospitality industry, there are various control systems available that could be installed to
provide effective facilities such as :
Budgeting : Budget is the main control system that required for effective facilities operations. It
is necessary to give the budget line to all the departments in an organization. By the budgeting,
employees have the knowledge about the financial aspect and can control on the expenses and
financial prospects.
Auditing : This is the next an important area in which budgeting and financial aspects are
checked and audited. After auditing, facility manager develop the strategies to overcome the
indirect expenses or irrelevant expenditures(Vitasek and Fenn, 2017). Facility manager has to
provide the instructions about the audit approaches to their employees.

Accounting : In this step, facility manager keep all the financial activities in a particular register.
By which they can find the financial terms and activities which are going in wrong manner.
Accounting is one of the best control system to control the financial transaction of company.
Buying and selling : Through this control system, facility manager can keep the track of
purchasing and selling items. After a specific time period they evaluate these transactions.
3.3 The systems needed by a facilities' manager to support effective building management
To develop effective building management, there are different aspects and systems are
required by the facility manager such as
Fire alarm system : This system helps in take care of issues related to fire that may occurs in
the building. Facility manager has to develop fire check and evacuation program to resolve the
issues relate to fire which may break at the hotel(Kato and et.al., 2015).
Plumbing systems : This system assist in take care of all steps related to plumbing features in
the hotel. Through this, facility manager can keep the consistency of water supply and sanitary
related items.
Monitoring systems : Under this system, facility manager keep all the data and information of
the customers that visits and exit from the hotels. In addition to this, they keep track on the
activities of staff as well.
Engineering systems : This system assist the facility manager to take care of all the equipment
and machines that are installed in industries(Schönsleben, 2016).
Systems for observations : This system is related to the security and safety machines that are
running within the hotel.
Automation : These are the maintenance and automatic operation which are installed in
industry.
4.1 Evaluate the quality and effectiveness of facilities operations in Travelodge hospitality
industry
It is the responsibility of facility manager to set the framework and standard that would
be helpful to evaluate the quality and effectiveness of facilities operations in hospitality industry.
This can be done through following steps :
Setting the objectives and plans : By setting the targets, facility manager can compare the
activities which are running in an industry to achieve objectives and goals(Saghafian, Austin,
and Traub, 2015). By this, manager can monitor all the functions and programs of an

organization and can evaluate the better one. It will not require any specific system to evaluate
and monitor however it is automated process of checking the activities.
Implement the training and development plan : By implement the training and development
programs for the staff members is helpful in evaluating the quality and effectiveness of facilities
operations. Through the program of training and development, employees and workers of the
industry can get the knowledge about the external and internal factors. These programs helpful in
increasing the skills and qualities of employees(Schwarz, Hall and Shibli, S., 2015). This also
keep staff members and workers updated to the changes of the environment.
Development of vision and standard for company : Travelodge should develop the vision and
mission for the company. Through the determining of visions, employees get to know that what
activities should be done in the respect to gain success.
4.2 Implement evaluation to analyze the quality and effectiveness of facilities operations in
Travelodge hospitality industry
There are various procedures that could be installed in hospitality industry to analyse the
quality of facilities operations. Mainly it considered two procedures such as review and
evaluation of training and developments programs or checklist.
Review and evaluation of training : Review is refers to the feedback of customers and
evaluation is refers to the training and development programs. If a company is not evaluating
training programs than it would be of no use. It is necessary to analyse that whether workers
have learned the process and program or not. It is essential for growth of the industry that taking
continuously feedbacks of customers who used product and services of the company. Company
has to evaluate the activities of facility manager which will assist in monitoring on quality of a
manager(Vitasek and Fenn, 2017). Checklist is another evaluation and review procedure which
consist of contrary processes with the respect to maintain the hotel buildings. Hospitality
industries has developed different online and offline process to take feedbacks from the visitors.
By this process, company will get the knowledge about the strengths and weaknesses of its
structure and employees or can overcome the weaknesses and increase the strengths.
CONCLUSION
From the above report it can be concluded that there are different roles and
responsibilities of the facilities manger in Travelodge hospitality industry. As per the current
report it includes responsibilities in the context of staff engaged in facilities operations, for

operational aspects of the building and towards customers. Furthermore, this report described the
impact of employees and fund agencies on facilities operations.

REFERENCES
Books and journals
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Hoyos, M. C., Morales, R. S. and Akhavan-Tabatabaei, R., 2015. OR models with stochastic
components in disaster operations management: A literature survey. Computers &
Industrial Engineering. 82. pp.183-197.
Kato, T. and et.al., 2015. Operations management methods and devices thereof in information-
processing systems. U.S. Patent 9,128,704.
Krajewski, L. J., Ritzman, L. P. and Malhotra, M. K., 2015. Operations management: processes
and supply chains. New York, EEUU: Prentice hall.
Langabeer, J. R. and Helton, J., 2015. Health care operations management. Jones & Bartlett
Publishers.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
McArthur, J. J., 2015. A building information management (BIM) framework and supporting
case study for existing building operations, maintenance and sustainability. Procedia
engineering. 118. pp.1104-1111.
Motamedi, A., Hammad, A. and Asen, Y., 2014. Knowledge-assisted BIM-based visual analytics
for failure root cause detection in facilities management. Automation in
construction. 43. pp.73-83.
Piper, J. E., 2016. Operations and maintenance manual for energy management. Routledge.
Saghafian, S., Austin, G. and Traub, S. J., 2015. Operations research/management contributions
to emergency department patient flow optimization: Review and research prospects. IIE
Transactions on Healthcare Systems Engineering. 5(2). pp.101-123.
Schönsleben, P., 2016. Integral logistics management: operations and supply chain management
within and across companies. CRC Press.
Schwarz, E. C., Hall, S. A. and Shibli, S., 2015. Sport facility operations management: A global
perspective. Routledge.
Vitasek, K. and Fenn, I., 2017. Vested outsourcing in corporate real estate and facilities
management. Corporate Real Estate Journal. 6(4). pp.323-335.