Facilities Operations and Management Report: UK Statutory Regulations

This report provides an overview of facilities operations and management, specifically focusing on the context of the Golden Star Hotel in London and the application of UK statutory regulations. It begins with an introduction highlighting the responsibilities of a facilities manager in a modern hotel setting. The report then delves into the assessment of UK statutory regulations affecting facilities operations, emphasizing the importance of compliance with health and safety laws, and the maintenance of a healthy working environment. It outlines the health, safety, and environmental measures that hotels must adopt, including pest control and regular audits. The report also details the documentation required to demonstrate compliance with these regulations, such as operational licenses, certifications, and checklists. The conclusion reiterates the significance of effective facilities management and the facility manager's role in ensuring staff satisfaction and customer satisfaction. The report is supported by references to relevant literature on operations management.

Facilities Operations and Management
TASK 2

TABLE OF CONTENT
 Introduction
 Assessing UK statutory regulations that affect
facilities operations
 The health, safety and environmental measures
 Documentation required to account for compliance
with statutory regulations
 Conclusion
 References

INTRODUCTION
In modern era, facilities manager of a hotel carries various sort of
responsibilities where he/she have to look into different aspects
through which they development of Hotel can be done in an
appropriate sense (Su and Wang, 2012). It is very much required for
this hotels in today's world to build up their services and then keep
on make modifications onto them so that to sustain at marketplace
of United Kingdom for a longer period of time. Golden Star Hotel
which is located in London has been taken under this assignment.
On the other hand, report will include various things like:
responsibilities that facility manager carries in regards to
customers, employees and operations and customers.

Assessing UK statutory regulations that affect facilities operations
In relation to the facility operations the rules and procedures of
UK are very strict. The firms should ensure that there should
be effective working environment and the policies are carried
out according to UK Law. Golden star should perform all their
operations according to UK law ensuring health and safety of
customers, healthy working environment etc. In the hotels
there should be presence of all the certificates and licenses
according to which the working will be carried out.

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All the certificate signifies that owners are running their
operations according to UK law. There should be
streamlined process for internal and external audit and the
facilities should be free from health, fire and hygiene.
There should be training provided to employees and also
safety and security of customers based on their
undertaking.

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The firms should also ensure that they are following equality
laws, health and safety and employment law for the person
who are involved in business activities.

The health, safety and environmental measures
In UK there are strict rules and regulations followed in relation to
health and safety, environment aspects which should be followed
by Golden Star Hotels. The environment and health and safety
measures that had to be adopted by Hotels are evaluated below
as:
 There should be focus on pest control operations so there will be
prevention from cockroaches, termites and other different kind
of pest so the place will be neat and tidy thus ensuring hygiene
environment.

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According to the statutory rules there should be updating in
health and safety measures. The manager should organise
health camps in order to ensure health and safety of all
staff members this helps in assuring productivity at work
place and the operations will not be affected. There should
be audits arranged on regular intervals in relation with the
rules and regulations as they are effectively followed at
work place.

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The audits should mention all the factors which had to be
resolved in order to ensure business effectiveness. Before
preparing the food there had to be quality test conducted in
order to know about the food standards. This is the most
important factor in order to maintain hygiene at Golden
star Hotel.

The documentation required to account for compliance with
statutory regulations
There are Performance report and Management Information Systems
maintained which helps in analysing the status of different activities which
are documented. There are different types of register maintained in order
to compliance with the rules and regulations in UK and these are evaluated
below as:
License of operations for the hotel property- These are based on fire
controlling operations, building maintenance and the other license which
are related with hotel property.

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Licenses and Certification: The licenses are issued for preparing and
serving food at hotel industry. These should be according to act of
UK food safety and hygiene.

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Certification on the health and safety of the customers – The
health and safety of customers is an important aspect and
this can be maintained if the firms are focused towards
serving the customers according to their requirement and
also safe and healthy environment in which activities are
carried out. The checklist is maintained in relation to the
hotel operation such as safety and security, housekeeping
and technical checklist for the machinery maintenance.

CONCLUSION
From above mentioned report, it is being concluded that
hotel's operations needs to be properly managed if
company is looking forward to expand their business.
On the other hand, it is vital for hotels to keep on
developing their own standards which are related to
operating procedures. Along with this, it is being
analysed that a facility manager stays responsible for
for many things like developing interest of staff
members on their work along with delivering high
satisfaction to customers high in numbers as well.

References
Langabeer, J.R. and Helton, J., 2015. Health care operations
management. Jones & Bartlett Publishers.
Lewis, M.A. and Brown, A.D., 2012. How different is professional
service operations management?. Journal of Operations
Management, 30(1-2), pp.1-11.
Pärn, E.A., Edwards, D.J. and Sing, M.C.P., 2017. The building
information modelling trajectory in facilities management: A
review. Automation in Construction, 75, pp.45-55.

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