A Report on Key Skills and Trends in Food and Beverage Management

This report provides an overview of facility management within the food and beverage industry, drawing insights from a guest speaker session. It covers essential skills like customer orientation, flexibility, and technological proficiency, highlighting their importance at companies such as Burger King and KFC. The report examines the impact of the session on the author's understanding of the field, including career opportunities and the roles and responsibilities of a facility manager. Furthermore, it includes a self-appraisal, identifying skill gaps and proposing steps for improvement, such as training in analytical tools, personality development, and fostering creativity. The report emphasizes the significance of these skills for career advancement in the food and beverage sector.

Food and Beverages

TABLE OF CONTENTS
Key topics explained in the Guest speaker's session related to facility management in food and
beverages operation:....................................................................................................................3
Importance of skills as explained by Guest Speaker in food and operation ...............................3
The impact of Guest session on my knowledge:.........................................................................3
Performing self-appraisal and key skills required:......................................................................3
Based on self-appraisal, steps that can be taken to improve my skills:.......................................4

Key topics explained in the Guest speaker's session related to facility management in food and
beverages operation:
The most important part was the changing trends in the facility management in food and
beverages management such as emergence of automation and customers driving need for plant
based ecosystem, availability of multiple cuisines, increasing demand for healthier snacks,
adoption of healthy etc. which are adopted by Burger King and KFC. Also, the key skills
required to be a top facility manager includes customer oriented approach, confident, flexible to
deal to with different situation, multi-tasking, technology driven, creative and innovative etc.,
which are essential at Burger King and KFC.
Importance of skills as explained by Guest Speaker in food and operation
Customer oriented approach helps in knowing the customers well, their needs and desire.
Facility manager should be flexible enough to work long hours and adjust to the situation and
should have the knowledge of technology and analytical tools which will help in getting insights
about the business and customers. Facility manager should creative and innovative so that it can
come up with different ways to provide better services to its customers. KFC and Burger King
looks after these skills before employing new staff. After gaining these skills, person will feel
confident because of the knowledge gained and will have the desire to achieve more and to be at
the top. These skills are essential for working at big giants like KFC and Burger King.
The impact of Guest session on my knowledge:
Earlier I was having the basic knowledge and understanding about the domain but after
the session it has given me insight about the different opportunities available to me in this field
from the career perspective. Also, the skills required to be a good facility manager. It has
provided me direction. It has helped me in gaining knowledge about the roles and responsibilities
of facility manager in KFC and Burger King. Apart from this, the coming trends which will that
will change the industry and the chance to grab that opportunity.
Performing self-appraisal and key skills required:
After conducting my self-appraisal, I got to know about my personality and the
deficiency of skills in me. Based on the skills required in KFC and Burger King, I need to build
up confidence, to be technology savvy, multi-tasking, needs to come out of my comfort zone,
lack of flexibility, to be interactive and needs to be somewhat creative and innovative. So, all

these skills required to make a better career in facility management in big brands like KFC and
Burger King.
Based on self-appraisal, steps that can be taken to improve my skills:
I need to take proper training in order to build up some confidence, also to learn
analytical tools that will be helpful as a facility manager. Along with that, I need to engage in a
course where I could learn about the personality development, effective communication and also
engage in activities that will make me interactive and goal oriented and which will help in
bringing up some creativity in me. All these are very important for getting a job into Burger King
and KFC.

1