Facility and Operations Management Report: McDonalds Business Analysis

This report provides a comprehensive analysis of facility and operations management, using McDonalds as a case study. It explores the responsibilities of a facilities manager towards staff engagement, operational aspects of the building, and customer satisfaction. The report delves into statutory regulations, health, safety, and environmental measurements, detailing the documentation required for compliance. It further examines the development of effective information processing systems and control systems for efficient facilities operations, as well as systems to support effective building management. The report concludes by evaluating the criteria for assessing the quality and effectiveness of operations, along with a review procedure for analyzing these aspects. The analysis covers various facets of operational excellence, regulatory adherence, and strategic management within a large-scale business environment.

FACILITY AND OPERATION
MANAGEMENT

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Responsibility of facilities manager for staff engagement....................................................1
1.2 Responsibilities of facilities manager for operational aspects of the building......................2
1.3 Responsibilities of facilities manager towards customers.....................................................2
1.4 Impact of employer and funding agencies on operations......................................................3
TASK 2............................................................................................................................................3
2.1 Statutory regulations and its impact......................................................................................3
2.2 Health, safety and environmental measurement....................................................................4
2.3 Documentation required to account for compliance with statutory regulations....................5
TASK 3............................................................................................................................................5
3.1 Develop effective system for information processing...........................................................5
3.2 Control system requires for effective facilities operations....................................................6
3.3 System needed to support effective building management...................................................6
TASK 4............................................................................................................................................7
4.1Appropriate criteria for evaluating quality and effectiveness of operations...........................7
4.2 Review procedure to analyses quality and effectiveness.......................................................7
CONCLUSION................................................................................................................................7
REFERENCES..............................................................................................................................10

INTRODUCTION
Each firm aim to gain competitive advantage and conduct operations in such manner so
that it can sustain in the market for longer duration. Facilities operation management helps the
firms in identifying issues and making effective strategies through which entity can meet with its
objectives (Heizer, 2016). McDonalds is the most popular firm that conducts its operations
across the world. It serves more than 46 million consumers globally. Due to operational
efficiency of the firm entity is able to manage its operations well and running business smoothly.
Present study will discuss responsibility of facilities manager towards staff, customers and
operations of the business. Furthermore, it will explain health, safety and environmental
measures that need to be implemented in the organization. In addition, report will develop
effective system for processing information and maintaining communication in the workplace.
TASK 1
1.1 Responsibility of facilities manager for staff engagement
Facilities manager is responsible to provide quality services to the consumers.
McDonalds is the firm where many employees work, it is responsibility of the manager that to
enhance engagement among all staff members so that they can perform their duties well and can
communicate with each other freely (Zhang and et.al, 2016). The responsibility of the facilities
manager is to manage their staff members well and address their issues. Individual is responsible
to review their performance and make them aware with the quality standard. Manager has to
monitor their performance and have to give training to them so that they can perform their work
effectively. McDonalds always focuses on providing quality services to consumers. Thus,
facilities manager in the cited firm have to ensure that all the employees perform their work
effectively (Woo.and et.al., 2015). Manager check temperature of kitchen and cleanses as well.
Manager has duty to make people aware with their role and responsibility in the business so that
they can perform in the organization well.
In order to enhance staff engagement McDonalds facilities manager organize wellfare
activities. This activity helps the company in generating new ideas in the business unit and
motivating people so that they become loyal towards the brand and perform their work
effectively (Storch, 2017). Controlling over the staff is another duty of the facilities manager in
McDonalds, they control over the employee performance so that mistakes can be minimized ad
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overall efficiency of individual can be raised. They ensure that skilled labour stay in the
organization for longer duration.
1.2 Responsibilities of facilities manager for operational aspects of the building
Facilities manager of McDonalds monitor the operational activities of the business unit.
They control over operations so that issues can be identified and these issues can be resolved on
time. Manager takes responsibilities of entire operation and if any issue arise then individual has
to give justification for the same (Kerzner and Kerzner, 2017). Facilities manager of the cited
firm has to check quality of each individual in the business unit. If people are giving below
quality work then manager give them training so that overall operational efficiency of the
business unit can be increased. Facilities manager of cited firm is responsible to provide quality
services to the consumers because if entity is unable to offer quality services to its valuable
consumers then it will not be able to retain consumers in the business unit for longer duration.
Manager of the company has duty to evaluate the programs time to time so that no
accidents take place in the company (Mohammadi, Soleymani and Mozafari, 2014). In order to
ensure efficiency of each operation facilities manager of McDonalds do quality examination and
cross check each material. This is the duty of manager that to improve operational efficiency of
the business so that issues can be minimized and overall operational efficiency can be improved.
By this way entity can become able to provide quality services to consumers and can gain
competitive advantage as well.
1.3 Responsibilities of facilities manager towards customers
It is the duty of facilities manager of McDonalds that to manage operation of the
company from 360 degree angles (Campbell, 2017). Manager has to ensure that all its internal
and external consumers feel satisfied with the products and services of the business unit. Service
management is the main duty of facilities manager of cited firm. Individual has to ensure that
employees of the company provide quality services to the consumers as per their requirements.
Manager makes sure that when customer come to the company then people treat them well and
behave with them well. It helps in gaining their loyalty and making them positive towards the
brand. If they are not satisfied with the services of company then they will not come to the place
again and will give negative review to others as well (Koch and et.al., 2017). In such condition
overall profitability and performance of the firm will get negatively affected. Thus, it is
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responsibility of facility manage that to manage services well and provide all clients quality
services as per their needs and requirements.
Furthermore, another duty of facilities manager is to provide better deal and options to
the service users. They have to ensure that all its consumers get attractive offer that can support
in attracting them towards the brand frequently (Lucas, 2017). Individual has duty to improve
satisfaction level of the consumers and improve their trust on the brand. Before going to any
place consumers check the quality of services of the place, if it is not good then they go to other
place. Thus, facilities manager of McDonalds is responsible to meet the needs of consumers and
minimize number of complains in the business unit. Individual has to ensure safety and security
in the workplace so that no consumer meet with the accident.
1.4 Impact of employer and funding agencies on operations
It is very important for the organization that it carries all its facilities operations as per the
statutory and legal guidelines. They have to follow standards and have to ensure that no legal
issues can take place in the firm (Meng, 2015). Funding agencies and employers are the key
players that can affect overall operations of McDonalds to great extent. Funding agencies
provide fulfil financial requirement of the firm. This funds help the company in expanding their
operations and improving quality of work. With the help of these financial resources company
implements the latest technologies in the workplace which support in improving efficiency level
of the business unit. If funding agencies are not satisfied with the operation of McDonalds then
they will not allot funds. In such condition entity may get failed to conduct its operations well.
Furthermore, employer can also affect operations of the company. Employers make decision
reading logistics and suppliers (Heizer, 2016). They make agreement with the suppliers those
who can give them raw material at low cost but with high quality. If they do not make sound
decision then McDonalds make get failed to produce high quality food and it will get failed to
offer satisfactory food to the consumers. In such condition clients may get negative towards the
brand and they will not come in the organization in the future.
TASK 2
2.1 Statutory regulations and its impact
Each country has its own regulatory organization which makes laws and legislation for
the country. It is essential for each nation that to follow these regulation in order to conduct their
operations in smooth manner (Zhang and et.al, 2016). This legislation ensures that companies
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take care of public health and provide them hygienic food material. There are many regulations
related to health, safety and environmental protection. McDonalds follows all these laws and
ensure that it conducts its operations as per the guideline and standards. Statutory regulations
show that it is very important for the company to have license and certificate to conduct their
operation in the market. This certificate gives the legal recognition to the business unit which
assist in conducting operations in smooth manner (Woo.and et.al., 2015). McDonalds has licence
and it takes permission for the concern authorities before entering in other nations. This helps the
firm in minimizing complications. It follows the audit rules and regulation. Therefore,
McDonalds conducts internal and external audit every year so that its accounts can be managed
well. It provides health security and safer environment to its employees as per the employment
legislation. It provides them salaries as per the guideline of UK government. If company does
not follow these regulation them employee may get negative and this will impact negative on the
overall performance of the business unit. Company follows employment law, equality law in
order to conduct its operations in smooth manner (Mohammadi, Soleymani and Mozafari, 2014).
2.2 Health, safety and environmental measurement
McDonalds is expanding its business operation across the world and trying to enhance its
quality as well. Due to increasing extensions its operation cost is increasing with the rapid speed.
Facilities manager is required to pay attention on the health, safety and environmental aspects.
All these are essential parts that can help company in sustaining in the market for longer
duration. Health and safety act 1974 has been implemented by cited firm strictly (Lucas, 2017).
That helps the cited firm in following standards and maintaining the health and safety workplace
environment. McDonalds continuously conduct pest control activities in the workplace so that
hygiene can be maintained. This is the first priority of the business unit in which manager
ensures that it always keep clean the surface and provide healthy workplace environment to all
its employees. This helps the company in maintain workplace activities properly and satisfying
employees. By this way all the workers perform their work effectively and provide high quality
products to the consumers (Koch and et.al., 2017).
Staff members are performing their work effectively that supports in increasing
productivity of the business unit. Managers maintain operation instruments. McDonalds ensure
that it maintains health and safety environment. This creates positive environment for the
customers and develop brand image of the firm (Campbell, 2017). Manager of entity give
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training to its staff members so that they improve quality of work. By this way they provide high
quality service to consumers. Company implements information technology that supports in
maintaining health and safety of the consumers. Quality checking is the main concern by this
entity can accomplish its goal (Zhang and et.al, 2016).
2.3 Documentation required to account for compliance with statutory regulations
Facilities managers always keep record all activities in the business unit. Company keeps
record of number of employee in firm, family size, their material status etc. All these records are
essential to maintain by this way company can manage its employees well. This helps in
ensuring that right person is working at the right place. Facilities manager should maintain
statutory regulation in the proper documents that helps in improving business activities
(Campbell, 2017). If these regulations are not being recorded in proper manner then it may create
complication for the business unit and entity may get failed to sustain in the market for longer
duration. It is essential for McDonalds that to maintain all its accounting records as per the
standards and have to measure safety requirements. Facilities manager of cited firm give
necessary instruction to operation manager in order to keep all records in appropriate manner.
Necessary documents are such as certification and licenses, certification for health and safety of
customers, restaurant property documents etc. By maintaining all these written records in
appropriate manner company can manage its operations well and can minimize issues
(Mohammadi, Soleymani and Mozafari, 2014).
TASK 3
3.1 Develop effective system for information processing
It is very important that company develops communication between employees
and consumers. This helps in minimizing confusions and improving quality of operations
to great extent. There are various ways through which communication can be held such as
email, telephone, social networking sites, face to face communication etc. All these sources
are able to enhance interaction between various people and can support in improving their
working quality as well (Kerzner and Kerzner, 2017). Management information system is
considered as one of the effective information system that can process information in
effective manner and can maintain communication between McDonald staff members.
MIS helps in managing information well and utilizing these details in appropriate manner.
This assist in managing information related to store, inventory, customer complain easily.
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By this way facilities manager of cited firm can develop new strategy through which they
can make positive changes in business units which assist in improving condition of the
firm (Heizer, 2016).
3.2 Control system requires for effective facilities operations
McDonalds is popular for its facilities operational efficiency. It always ensure that
employees provide high quality services to the consumers so that they feel satisfied and become
frequent buyers of the firm. In order to improve effectiveness of facilities operations cited firm
require control system.
Budgeting: it is most important control system, company has to make effective budget and has to
conduct activities as per these allotted budget. It has to make effective control over its
expenditures so that revenues can be improved (Woo.and et.al., 2015).
Accounting and auditing: It is another control system that can enhance efficiency of facilities
operations. It is required to check its financial transactions and accounts time to time so that
issues can be identified on time and can be resolved on time. It conducts internal and
external audit every year which supports the McDonalds in managing its operations well
(Kerzner and Kerzner, 2017).
Purchasing and sell: It is another effective controlling system that can enhance productivity and
profitability of McDonalds. Cited firm has to check its purchase and sales transactions time
to time. This can help in improving facilities operation of the company and can help in
making effective control over the operations.
3.3 System needed to support effective building management
McDonalds is required to develop system in order to support effective building
management (Storch, 2017). System are described as below:
Fire alarm system: This is considered as effective system that fulfil emergency requirements. By
this way facilities manager will be able to check security and safety. This will help in
minimizing accidents in workplace.
Engineering system: It is another system that is needed in McDonalds in order to build
management. Installation of latest equipments and machines can support in improving
condition of facilities operations in effective manner (Campbell, 2017).
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Automation and operation management system: It is essential system that needed to be
developed in cited firm. This will help in improving efficiency of operation in the business
unit.
TASK 4
4.1Appropriate criteria for evaluating quality and effectiveness of operations
It is essential for facilities manager that to evaluate quality and effectiveness of facilities
operations. Facilities manager of McDonalds is required to set targets and objectives. This helps
in making effective plan as per these objectives (Kerzner and Kerzner, 2017). By this way all
activities can be conducted in such manner so that quality of operation can be improved soon.
There is required to have automated tracking system. By this way cited firm will be able to
enhance quality of products and consumer services will be improved. Facilities manger is
required to arrange training for all staff members. This training will make them aware with the
standards that need to be maintained. By this way staff members will perform as per these
standards (Zhang and et.al, 2016). This can raise quality of facilities operations and can support
in improving condition of business unit. McDonalds is required to develop monitoring and
controlling system in the firm. This is effective and helps in identifying issues in the firm. By
this way company’s products quality can be improved and it can gain competitive advantage as
well.
4.2 Review procedure to analyses quality and effectiveness
It is very important for the entity that to review its process and make necessary
changes so that overall goal of the firm can be accomplished (Heizer, 2016). Facilities
managers have to take feedback from employees. This helps in identifying their learning
after getting training. If they have developed their knowledge about standards and quality
then it can be said that training programs were effective. But if it is unable to give desired
results then it needs modification. In order to evaluate the effectiveness there should be
continuous checking and necessary control over the activities. All these things will support
in reviewing the procedure and finding effectiveness of facilities operations (Koch and
et.al., 2017).
CONCLUSION
From the above report it can be concluded that McDonalds is performing well in
the market and facilities manager ensure that employees provide quality services to
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consumers. This is the reason that satisfaction level of customers of the company is very
high. Company has to maintain its records and have to conduct audit time to time. In the
absence of this it may get failed to conduct its operations in smooth manner. Regular
checking, proper monitoring and controlling support aid entity in minimizing errors and
improving quality of operations.
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REFERENCES
Books and Journals
Campbell, L.Z., 2017. An exploration of how research can aid the development of facilities
management. Facilities. 35(5/6). pp.356-366.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Koch, T.E. and et.al., 2017. METHOD AND SYSTEM FOR INTEGRATION OF CLINICAL AND
FACILITIES MANAGEMENT SYSTEMS. U.S. Patent Application 14/742,353.
Lucas, H., 2017. Healthcare Facilities Management.
Meng, X., 2015. Facilities management: tracing its development trajectory. Property
Management. 33(3). pp.212-223.
Mohammadi, S., Soleymani, S. and Mozafari, B., 2014. Scenario-based stochastic operation
management of microgrid including wind, photovoltaic, micro-turbine, fuel cell and energy
storage devices. International Journal of Electrical Power & Energy Systems. 54. pp.525-535.
Storch, L., Storch, L.S. and Johnson, N., CIAS Inc, 2017. Drone Taxi Operation, Facilities &
Management. U.S. Patent Application 15/294,804.
Woo, D.S.and et.al., 2015. Intelligent Decision Support System (DSS) Software for System
Operation and Multiple Water Resources Blending in Water Treatment Facilities.
Zhang, L. and et.al., 2016. Discussion on several reliability management problems of inertial
confinement fusion facilities in operation. In Electronics, Electrical Engineering and
Information Science: Proceedings of the 2015 International Conference on Electronics,
Electrical Engineering and Information Science (EEEIS2015) (pp. 1093-1100).
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