Investigating Mental Illness Factors in Hilton's Workforce: Report

This research report investigates the factors associated with the growing mental illness issues of employees at Hilton, a prominent hospitality company. The study explores various aspects, including the impact of workload, financial concerns, and inadequate health and safety policies on employee mental health and business performance. The report examines existing literature on mental health in the workplace, analyzing factors such as negative working environments, discrimination, and the challenges faced by management in addressing these issues. It also aims to identify the impact of these factors on employee performance and overall business outcomes, providing recommendations for minimizing challenges and promoting a positive working environment. The research highlights the significance of employee well-being in the service industry and offers insights into how companies like Hilton can address mental health concerns to improve both employee satisfaction and business success.

Research report

Acknowledgement
I would like to thank all the people who helped and supported me with writing the research
project. Firstly I would like to thank my teacher and principle who gave me an opportunity to
research on this topic and prepare report. So without their support I was not able to complete the
entire project.
Next, I would like to thank my family members who support me economically and non
economically to present the report. My parents who support me with love and understanding
because without you I could never have reached at this level.
Last but not the least, my friends who always support me to perform the work and always ready
to provide direction so that I will easily completed the research in more effective manner.

Abstract
In accordance with the current era, every company is facing many issue related to
management, but in top countries the biggest issue is related to mental illness of the employee
that cause adverse impact upon the business. That is why, the current study shed a light on the
factor that cause negative impact upon the business due to growing mental health issue and this
is due to changing the working pattern, depression and heavy workload that direct affect the
mental health of workers and this in turn direct cause to working performance. The present
research report also help to analyze the main factor that lead to increase mental illness and
examine the direct relationship between the mental healths with the business performance.

Table of Contents
Abstract............................................................................................................................................3
CHAPTER 1 INTRODUCTION.....................................................................................................5
1.1 Research rationale..................................................................................................................6
1.2 Significance of the study:......................................................................................................6
CHAPTER 2: LITERATURE REVIEW.........................................................................................8
2.1: Factors that influence or link with growing mental health issues of employees..................8
2.1.1 Mental health issue.............................................................................................................8
2.1.2 Factor affecting the mental illness within a business.........................................................8
2.1.3 Model related to management..........................................................................................11
2.2: Impact of the factors upon employee and business performance.......................................16
2.2.1 Impact of factor upon the employee performance............................................................16
2.2.2 Impact of factor upon the business performance..............................................................18
2.3: Challenges faced by management while coping up the factors that leads to mental illness
...................................................................................................................................................21
2.3.1 Challenges.........................................................................................................................21
2.3.2 Benefits of controlling the factor of mental illness..........................................................23
2.3.3 Effective ways to address the problem.............................................................................24
CHAPTER 3 CONCLUSION.......................................................................................................27
3.1 Conclusion...........................................................................................................................27
3.2 Recommendations................................................................................................................28
REFERENCES..............................................................................................................................30

Topic: “To investigate the factors associated with the growing mental illness issues of
employees at workplace in service based industries: A study on Hilton.
CHAPTER 1 INTRODUCTION
In this modern era, every company focused upon their employees and their performance
because they are the only one who support managers and leaders in order to attain the aim and
objectives of thee firm. In the same way, current research report is also based upon the study of
Hilton where study describe the factors that may leads to cause mental illness among employees.
Further, the study also reflect that in every top companies, every four out of ten employees have
suffered from the stress and this is also cause negative impact upon their mental condition as
well and this also leads to affect their performance level too. That is why, it is the duty of the
managers and employers to make sure that their employees are completely comfortable within a
business area and they also assist them in order to meet the define aim and objectives.
The chosen company for this study is Hilton which is a top hospitality company that
provide range of services to their customers at low cost and the company is also operating its unit
at worldwide level. Currently the company operate in 113 countries which includes more than 92
lacs room and more than thousands of employees as well. Therefore, sometimes, it is difficult for
the company to manage the work with such a huge range of employees and that is why, many of
them cause negative impact upon the employee performance and their mental health as well.
Aim: The aim of this study is “To investigate the factors associated with the growing mental
illness issues of employees at workplace in service based industries: A study on Hilton”
Objectives:
 To examine the issues that influence the mental illness of employees.
 To ascertain the impact of those factors upon employees and business performance.
 To determine the challenges which management face while coping up the factors that
leads to mental illness
 To suggest the ways through which the challenges will be minimized.
Research Questions:

 What are the issues that influence the mental illness of employees of Hilton?
 What is the impact of those factors upon employees and business performance?
 What are the challenges which management face while coping up the factors that leads to
mental illness?
 Recommend some ways through which the challenges will be minimized
1.1 Research rationale
The rationale behind choosing this topic is such that it will help the researcher to
determine the factors that are directly associated with the growing mental health of the
employees and as a result, it will help to raise knowledge related to the topic. On the other side,
another rationale for choosing this topic is such that may be researcher have their own interest to
study on this topic so that may be in future it will be beneficial. Further, may be university
provide this topic and that is why, there is a need to research on this specific topic. As there are
many reason which leads to mental illness at workplace, that is why, through the study,
researcher will definitely help to determine the ways through which these factors can be
minimized and leads to provide positive working environment as well.
Moreover, another rationale for choosing this topic is such that it will help to raise the
current knowledge and this will turn too creates a positive impact upon the future projects as
well. By study on the particular topic assist researcher to examine some challenges which
management face while maintaining or coping up factors that leads to mental illness at working
place.
1.2 Significance of the study:
The significance of the study is to analyze the factor which contribute to the mental
illness among employees. Also it is analyzed that mental illness is growing the modern era
because of excessive workload and this in turn affect the overall working environment in
negative manner. So through the study, researcher create awareness in hospitality sector so that
they take care of their employee in order to take their business at further level of success.
Moreover, through the study, scholar create awareness to many company where company faces
issue related to their mental health. As it is analyzed that companies are suffering from many
issue, among all mental illness is consider one of the most affecting problem. That is why, study
on this particular topic will help companies who are operating in hospitality sector find a way

through which the company is able to meet the define aim and solve the problem of mental
illness.
On the other side, it is also analyzed that mental illness is consider one of the most
important factor that affect the overall business performance in negative manner. That is why,
the current study provide the factor which commonly lead towards metal issue and as a result,
company face many challenges. Also, study provide the ways through which the company is able
to meet the gap and minimize the challenges which in turn affect the overall performance in
positive manner. So, it is stated that this research is beneficial for all the industry as well as
companies because they will easily overcome from mental illness and this in turn leads a
business towards positive direction as well. In addition to this, study also used different theories
and model that must be comply by the company in order to meet the define aim and objectives.
So, it is reflected that significance of the study is to determine the ways through which mental
illness of the company is managed and this in turn leads to increase the performance of the
company in positive direction.

CHAPTER 2: LITERATURE REVIEW
2.1: Factors that influence or link with growing mental health issues of employees.
2.1.1 Mental health issue
In accordance with Sidhu and et.al., (2020) globally there are 264 million people who are
suffering from the mental illness in the company and that is why, it is consider one of the leading
cause of disability where many people actually suffering from anxiety. Thus, it is also analyzed
that work is good for mental health but negative working environment is actually lead to create
physical and mental health problems as well. That is why, depression and anxiety have their own
significant economic impact and it is estimated that around million of the people lost their job
because of suffering from the mental health issue. On the other side, Neupane and et.al., (2020)
argued that the major increment of the health issue is due to negative working environment and
discrimination within the working area. Not only this, risk of mental health also includes the
inadequate health and safety policies, poor communication and management practices which
affect the overall working environment in negative manner.
Thisted and et.al., (2020) stated their views in their study such that mental health disorder
are consider the most burdensome health concern for the country. Not only mental illness, but
the employees are also suffer from the physical health issue as well. On the other side, most of
them are also facing issue with behavioral health issue as well which leads to cause negative
impact upon them. Further, the depression and anxiety is also affect the job performance and
productivity level of the company in negative manner. Thus, it is necessary for the company to
make sure that the working environment of the company should not lead to increase the mental
illness of the employees.
2.1.2 Factor affecting the mental illness within a business
According to Booker and et.al., (2018) there are various factors that leads to cause mental
health of employees and that is why, it is essential for the companies to make sure that the
employees are in stable condition because there is a direct condition of job stress and working
environment of the firm. The foremost reason of the growing mental illness is increase workload
such that out of 20 every 7 employees feel frustrated with the increase workload issues and this

in turn raise mental illness as well. While on the other side, Dean and et.al. (2017) argued that
with many employees wants to do the best job they can but still they are feeling an obligation to
try and complete all the work assigned. In the employer’s perspective, it is not common to
perform the work and that is why it is important to find a balance between the delivering the best
results and then wellbeing of the staff as well. That is why, only employers of the top company
take out a solution and also get best results accordingly.
In addition to this, it is also analyzed by Drake, Meara and Bond (2020) that there is a
financial concern is another cause that leads to grow the mental illness at work. Such that these
financial stress level also cause the staff to potentially turn to unhealthy substances to try and
also deal with these situations. Also, if company did not pay good amount to their employees as
per the capabilities then this will cause to negative impact upon the health especially cause to
grow mental illness. Further, if company also did not provide adequate health and safety policies
then it may also consider as another issue that cause negative impact upon the health. For
example, Hilton is the top company which actually provide range of services and it is the duty of
thee employers to make sure that they provide effective tools and equipment to their employees
so that they feel like they are also an important person for the company. As it is clear by
Extremera and et.al. (2020) that unemployment is consider one of the well- recognized risk
factor for mental health problems and getting work is protective. That is why, a negative working
environment is consider one of the most effective factor that leads to cause physical and mental
health problems.
On the other side, it is also critically evaluated by Greiner Nolan and Hogan (2018) that
inflexible working hours are also consider an important factor that is associated with growing
mental health issues and as a result, most of the employees leave their jobs because it affect their
personal as well as professional life in opposite manner. Further, there are many companies who
takes lots of steps in order to manage their working culture so that it will not cause any negative
impact upon their performance. While on the other side, it is also analyzed byHarvey and et.al.
(2017) poor communication and management practice may also affect the overall performance as
well as leads to cause negative impact upon their mental health too. Along with this, risk is also
related to the job content like use of unsuitable task for the person’s competencies that creates
frustration among employees and as a result, they make wrong decision as well. For instance,

employee of Hilton have a skill to complete the task, but they may have too few resources and
that time, there may be an unsupportive managerial practice affect the business and cause
negative impact upon the employee mental health too.
Further, these unclear task and organizational objectives will also leads to cause negative
impact upon the employee performance and also includes the risk of mental health as well. This
is also supported by Imo (2017) that there are some jobs which may carry a higher personal risk
as compared to other and it may also lead to impact upon the mental health and thus cause a
symptoms off mental disorders as well. Also, these risk may sometimes develop from lack of
team cohesion and social support too. So, it is analyzed that these external factors also support to
grow the mental illness of employees and directly affect their working performance too. So,
Orchard and et.al. (2020) also present their views that career development is also consider
another issue that support to cause the negative impact upon the human mind. Such that if an
individual finds career uncertainty, career stagnation then they start thinking that there is no
career development opportunities available in the company and as a result, they switch from
another jobs. But somehow, it also cause negative impact their overall mind and leads to affect
their working environment as well.
Booker and et.al., (2018) stated that mental illness at the workplace will definitely affect
the overall working environment and due to having high stress of the workload, company did not
handle the situation that is why, it is necessary for the company to manage the work in order to
deal with the complex situation of the company. This effective management strategies will also
assist to meet the define aim because metal illness may interfere the employee’s ability to
function at work or they may effect the entire work in negative manner as well. Such that
employee do not concentrate on the work and this may leads to wrong results as well. That is
why, many psychologist also state that there is a need to change the things within the working
environment so that it will not creates any negative impact upon the company’s performance.
On the other side, Imo (2017) argued that if any employee working in the company face
any mental illness then they should make sure that management should develop strategies that
help to get rid out of depression among employees and this in turn affect the overall business in
negative manner. Thus, depression is the mental health disorder which also affect the overall
employee performance in negative manner. WHO survey results also shows that this is one of the

most common illness that affect the overall performance of the employee in negative manner.
Like, it impair the judgment and cloud decision making process as well. Therefore, it is
necessary for the company to manage the thing in such an effective manner so that it will help to
creates positive impact upon the business and also meet the define aim as well.
According to Abu Amuna and et.al., (2017) one key to success and growth for almost
every company is their workers, individual who obtain work done and on time. It is general
understand that having right employees at workplace can aid organizations to move in right
direction they want it to. With skilled and talented applicants in companies management is able
to beat their competitors in effective manner and gain competitive advantages within specific
sector. When seniors build strong relation with their workers they can drive them towards
achieving set aims and objectives of business. There are many sources accessible in corporate
world that can use used by leaders and managers to motivate their staff. But on the other side
some factors are also available that impact on mental abilities of individual negatively which
makes them ill. Use of power in inappropriate manner is considered as one of the biggest factors
or issue that influence growing mental health problems of workers. When management use their
decision making power ineffective manner and take judgment base on age, gender and sex
differences it create negative environment around work areas and allow individual labor to feel
discriminated that directly impact on their metal as well as physical abilities. Misuses of any
power that can relate to employees straightly affect productivity and performance level. It can
hurt workers morale, cause high employee turnover and some commit suicide because they are
unable to handle situation and face this type of discrimination at management side. It increase
stress level of applicants rather than before and put pressure on them to change job which is the
best option for them.
2.1.3 Model related to management
In accordance with the view of de Graaf (2019) there are many management theory
which is clearly stated that there is a need to manage the employees performance and their
working within a firm. This is possible only when the managers of the company have an
effective leadership and management style. Among all, Behavioral management theory which
is also known as human relation movement because it address the human dimension of work.
Also, this theory believed that a better understanding of a human behavior at work like,