Factors Impacting on Communication in Today's Workplace - Memorandum

This memorandum examines the crucial role of communication in the workplace and its impact on various aspects of business operations, including client relationships, team effectiveness, and employee engagement. It emphasizes that effective communication is essential for conflict resolution and overall organizational success. The report categorizes the influencing factors into environmental (visual and auditory), external (economic, competitive, technological), internal (conflicts, attitudes, leadership styles), and other related factors (communication channels, credibility, and sender-receiver relationships). The memorandum highlights the importance of communication training and its benefits in enhancing employee engagement and achieving company goals. The document draws from various research papers to support its arguments, including the importance of good communication skills, its relation to employee engagement, and the impact of various factors on communication in organizations.

Running head: MEMORANDUM
Memorandum
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1MEMORANDUM
MEMORANDUM
To:
From:
CC:
Date:
Subject: Factors impacting on communication in today’s workplace
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Executive summary
Communication is an important factor in any workplace. It is required when there is any sort
of human interactions. If the communication skill is not so good then the business
organisation where he works may find some difficulties in the process of their business. All
the employees should have a good communication skills in order to carry out their business
effortlessly. It helps to build a good client relationships, team effectiveness, profitability of
the business, as well as employee engagement (Keyton 2013).
Good communication can diminished any conflict in the workplace. Any organisation may
think of arranging a communication training when they find it difficult to manage and there
rises a clear conflict or tension in the workplace. Irrespective of any conflict, communication
plays a role of an essential factor (Stokoe 2014).
Lack of communication skills can put any organisation into serious problem. It may become a
cause of conflict, and the conflict may lead to the problem of misunderstanding and it may
come down to the patterns of communication. When anyone is unable to attend any sort of
team or individual program regarding communication, they find it difficult to communicate
with the team or the manager at later stages. Neither have they understood the way others are
communicating.
Good communication skills is required to increase employee engagement (Wang and Hsieh
2013). Communicating means not only talking to people, it is actually more than just talking.
It is all about connecting with several people. More employees’ engagement is often referred
to as the most commanding benefits of any better communication. It makes all people to

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become more engaged in their own assigned work as well as it can give better support to
fulfil the objectives and goals of the company, at the time when a culture of better
communication is well established in a particular team or the workplace.
The factors that made an impact on communication in organizations can be grouped into
different categories namely, environmental factors, external factors, internal factors and other
related factors. Environmental factors includes individual factors regarding the visual
problems arise by impeding the message as well as last but not the least the issue of hearing.
The visual factors mainly includes the lightening, conditions of the weather and the viewing
angle. For example, when there is low or no light in the room, the people will face difficulties
in communicating with each other in an effective way. The external factors includes economy
of the company, the current competition level, and the technology availability. The internal
factors includes the conflict, the attitude of the people, punctuality issue, and the style of
leadership which an organisation is carrying out. Lastly the other factors includes channels of
communication, source credibility, relationship between the receiver and sender (Conrad
2014).

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References
Conrad, D., 2014. Workplace communication problems: Inquiries by employees and
applicable solutions. Journal of business studies quarterly, 5(4), p.105.
Keyton, J., Caputo, J.M., Ford, E.A., Fu, R., Leibowitz, S.A., Liu, T., Polasik, S.S., Ghosh, P.
and Wu, C., 2013. Investigating verbal workplace communication behaviors. The Journal of
Business Communication (1973), 50(2), pp.152-169.
Stokoe, E., 2014. The Conversation Analytic Role-play Method (CARM): A method for
training communication skills as an alternative to simulated role-play. Research on Language
and Social Interaction, 47(3), pp.255-265.
Wang, D.S. and Hsieh, C.C., 2013. The effect of authentic leadership on employee trust and
employee engagement. Social Behavior and Personality: an international journal, 41(4),
pp.613-624.