Fairfield Business School, MN4F03: Operations Management Presentation

This presentation examines operations management, with a focus on achieving business objectives through efficient resource utilization, quality management, and supply chain strategies. Using Marks and Spencer as a case study, it explores key approaches such as Total Quality Management and Just-In-Time, and how leaders and managers can improve operational efficiencies. The presentation also critically evaluates the application of operations management, analyzing both internal and external factors within the business environment, such as technological changes and legal changes, and their impact on decision-making. The conclusion highlights the crucial role of operations departments in achieving organizational goals and emphasizes the importance of adapting to the business environment for success.

Management operations

Table of Contents
INTRODUCTION 1
TASK 3 1
P.4 Key approaches to operations management and the role that leaders and managers play. 1
P.5 Importance of operations management in achieving business objectives. 1
M.3 Leaders and managers can improve efficiencies of operational management to meet business objectives. 2
D.2 Critically evaluate application of operations management and factors that impact on the wider business environment. 2
P.6 & M4 Assess the factors within the business environment and how they impact upon operational management and decision-
making by leaders and managers 3
Conclusion

INTRODUCTION
• Management and operations is a department of company which is
established to monitor and increasing overall efficiency of business.
• It focuses on converting raw material in to finished goods as effectively and
efficiently as possible so that profits can be earned.
• This Power point presentation covers Key approaches to operations
management. In addition to this, Importance of operations management in
achieving business objectives will be described briefly.
• Marks and spencer is a clothing brand which has its outlets in all over the
world.
• Furthermore, factors within the business environment will be explained

P.4. The key approaches to operations management and the
role of leader and managers play.
Total quality management
It is a management approach which focuses on satisfaction of
customers. It is done by company through improving its quality of
goods and services. Marks and Spencer has also improved its work by
monitoring every things in detail. Performance is continuously being
checked so that errors can be detected and improved.
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Cont.…
Just In time approach
This approach says that while production is carried out in a company it
must be ensured that no inventory is left. Raw material should be ordered
as per the demand. It focuses on carrying out production process only
when there is a demand for goods. It helps in improving return on
investment of Organization. Marks and Spencer follows this approach and
consider inventory as incurring cost instead of adding value.
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P.5. The importance and value of operations management in
achieving business objectives.
• Operation management of M & S focuses on optimum
utilisation of resources which gives so many benefits to the
company. Objectives can be achieved when there will be less
wastage of resources that will result in declining cost of the
company.
• It helps in increasing overall productivity of the company.
Operations department of M & S monitors output and input
level so that it can be enhanced. This will result in increasing
productivity of M & S and thus objectives of business can be
met.
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M.3. Measure how leader and managers can improve efficiencies
of operational management to meet the objectives of company.
Operations Manager can improve efficiency by way of focusing on quality management. When leaders
starts focusing on quality performance of employees or overall quality of products than efficiency get
enhanced. Manager of Marks and Spencer helps in meeting business objectives by improving the
quality through keeping a regular check on daily activities of employees and overall production and
quality of organization
Leaders focuses on supply chain management of the company. Operations leader
design supply chain and make strategies for the same. It minimises the risk of the company when
supply and demand are in effective process. This is a way through which objectives can be met due to
reduction in overall risk of the company.
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Cont.…
• They should emphasize management of bottleneck-
• They should maintain flexibility
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D.2. Critically measure the application of operations management as
well as factors influencing the business environment of company.
As per Goel (2016), operations department of M & S focuses on quality of the products which
helps the organization in satisfying needs and wants of consumer. This also helps the
establishment in increasing sales because better quality products attracts many customers.
Overall business environment of M & S is the major focus of operation department where they
monitor quality and efficiency. It will result in managing inputs and outputs of resources.
On the other hand, As per Johnstone, (2018) Due to the focus on quality of operations
department of M & S overall cost of the products will get increased. This will affect the
prices of products of the company and declining sales will affect the growth of the
organisation. Many a time, customer does not focus on quality because clothes pricing is
more important for some people. As they believe in wearing it less and often.
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P.6&M.6. Factors within the business environment that impact upon
the operational management and decision making by leaders and
manager.
Internal factors that affect business environment
• Finance
• Human resource
• Marketing issues
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External factor that affect business
environment
• Technological change
• Economic environment
• Legal changes
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Cont….
Technological change: It is really important factor which affects operations
management In every way. Production process becomes costly by implantation of
innovative techniques. It affects the decision-making of managers and leaders.
Legal changes: change in law and policies make new challenges for operations
objectives.
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