Analysis of Roles: Family, Care Provider, and Stakeholders in NHS

This report examines the multifaceted roles within the NHS healthcare system, focusing on family members, care providers, and external stakeholders. The report details the responsibilities of family members, including respecting care workers, providing information, adhering to agreements, and contributing to the cost of care. It also outlines the duties of care providers, such as delivering necessary services, ensuring quality, and communicating with families. Furthermore, it explores the roles of external stakeholders, including local authorities, patients, quality assessors, and the government, highlighting their impact on resource management, organizational performance, and the development of policies and regulations. The report uses references to support the analysis of the diverse roles within the NHS. This report provides a clear understanding of the interplay between different entities involved in healthcare delivery.

Role Play
TASK 3

Role of family members of
service users in a care home
 Family members play very important role in managing quality of the services which
have provided by care workers in NHS. As a family member of a service user I have to
play some basic roles in a care home which have described as under:
 As a family member my major role is to give appropriate respect to the rights of care
workers of NHS.
 I have to provide appropriate information to service providers about the service user by
which they can provide appropriate service to patient (Healy, 2011).
 As a family member, I have to follow the all terms and conditions of the written agreement
which have signed between NHS and me.
 Communicating required information about the service user’s daily activities and life styles
to service provider is also a major role in family member.
 Payment of the health care services to NHS is considered as a role of family member of
services users (Collins, 2009).

Role of care provider
 Care providers play important role in providing quality service to
different patients of care home. I am working as a care provider in NHS.
My major roles are:
 Providing necessary services to patients as per their physical and mental
health is one of the major role of care provider.
 I have to assurer about the quality of the services.
 I needs to develop effective communication with family members of service
users for determining the basic needs and requirements of every patients
(Role of Health Care Providers, 2006).
 Review of the regular progress of physical and mental health of service users
is also major role of care provider.

Role of external stakeholder
 External stakeholders provides appropriate contribution in managing quality of health and social
care organizations. There are different external stakeholders of NHS such as local authority and
council, patients, quality assessors and government, etc. major role of these stakeholders are
described as under:
 Local authority and council plays important role in maintaining strategic control at workplace of NHs which
helps in managing the different resources of the organization such as materials, labour and money, etc.
 Patients play important role in improving the organizational performance of NHS.
 Role of quality assessor is determining the quality of health care services, developing quality standards and
maintaining high quality of the different services of NHS.
 Government of nation play important role in developing different policies, legislations and regulations for
health and social care services which help in improving overall quality of the services (Identifying and
managing internal and external stakeholder interest, 2015).

REFERENCES
 Books and journals
 Healy, J., 2011. Improving Health Care Safety and Quality: Reluctant Regulators. Ashgate
Publishing, Ltd.
 Collins, S., 2009. Health and Safety: A Workbook for Social Care Workers. Jessica Kingsley
Publishers.
 Online
 Identifying and managing internal and external stakeholder interest. 2015. [Online].
Available through: <
http://www.healthknowledge.org.uk/public-health-textbook/organisation-management/5b-
understanding-ofs/managing-internal-external-stakeholders>. [Accessed on 8th December
2015].
 Role of Health Care Providers. 2006. [Online]. Available through: <
http://www.stopvaw.org/role_of_health_care_providers>. [Accessed on 8th December 2015].

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