Improving Management and Communication Strategies at Fast Track

This report provides an analysis of management and communication strategies at Fast Track Couriers, a courier company operating in New South Wales. It outlines the company's vision and business objectives, including expanding market share and developing an integrated distribution system. The report details the responsibilities and communication channels for various roles within the company, such as Human Resource Manager, Sales Manager, and Trucking Manager. It discusses the importance of stakeholder participation in decision-making processes, highlighting the responsibilities of different stakeholders in implementing changes, such as recruiting adequate employees, improving employee performance through motivational strategies, and complying with new organizational policies. The report also includes meeting minutes for various meetings, including those focused on change management, IT support, and sales. Furthermore, it addresses essential ethical considerations during the decision-making and development process, emphasizing the importance of information sharing, mutual respect, and a motivational culture. The report concludes with meeting agendas for managers and employees, focusing on developing codes of conduct, forecasting new changes, and ensuring compliance with ethical considerations.

Running head: MANAGEMENT AND COMMUNICATION
Management and Communication
Name of the Student
Name of the University
Author note

1MANAGEMENT AND COMMUNICATION
Table of Content
Activity 1:...................................................................................................................................3
Vision of Fast Track...............................................................................................................3
Business Objectives of Fast Track.........................................................................................3
Responsibilities and communication details..........................................................................3
Expectation of the company...................................................................................................4
Activity 2 A................................................................................................................................4
Introduction:...........................................................................................................................4
Discussion:.............................................................................................................................5
Conclusion:............................................................................................................................6
Activity 2 B:...............................................................................................................................6
Meeting Minutes....................................................................................................................7
Essential ethical consideration during the decision-making and development process:........8
Activity 3 A and 3B:..................................................................................................................9
Meeting for Managers:...........................................................................................................9
Meeting for employees:........................................................................................................10
Reference:................................................................................................................................11

2MANAGEMENT AND COMMUNICATION
Activity 1:
Vision of Fast Track
Fast Track Couriers is a courier company operating in New South Wales from last 15
years (Fasttrackcouriersydney.com 2016). The vision of this company is to delivering the
medium to large size packages across the Sydney in shortest amount of time while making
increasing amount of profit with service quality and customer satisfaction.
Business Objectives of Fast Track
 To expand the market share by 7.5% (Fasttrackcouriersydney.com 2016)
 To expand services from local to regional NSW
 To develop and integrated distribution system by utilising information technology
 To motivate workforce and improve performance
Responsibilities and communication details
Individuals or
group
Specific
identification
Responsibilities Communication Details
(Email)
Human Resource
Manager
Alice Cooper Training, Developing,
Recruiting employees
and maintain healthy
relationship within
workforce
[e-mail]
Sales manager Brad Freeman Managing the sales
team, aligning with the
sales and marketing
objectives
[e-mail]
Trucking manager Mathieu Scott Lead and manage truck
drivers and their
activities
[e-mail]
Office manager Adolf Frisky Manage
administration, and
frisky.adolf2ftrack.au

3MANAGEMENT AND COMMUNICATION
accounts department
Accountant Martha Stewart Making budget, taking
financial update,
payroll and other
financial accountings
[e-mail]
Admin, Support,
Reception
Loraine Bale Maintenance,
reception, supporting
action, administration
[e-mail]
Expectation of the company
o Implementing PDA and GPS usage in their productivity function within first quarter
of the 2017 financial year
o Implement one person per truck policy by using automatic lift gates within first
quarter of the 2017 financial year (Fasttrackcouriersydney.com 2016)
o Efficient technological implementation and adequate information integrity for
boosting up the profit margin
Activity 2 A
Introduction:
Participation of decision making process and being aware of the whole purpose and
procedure of the changes is crucial for this operational alteration. The purpose of this report is
to influence, support and provide the resources for individuals and groups at Fast Track
Couriers in order to enable them in participation of decision-making process while
contributing to innovation improvement and implementation.

4MANAGEMENT AND COMMUNICATION
Discussion:
Stakeholders and their participation in the decision making process is essential to
successfully develop the system within the stipulated timeline (Huczynski, Buchanan and
Huczynski 2013). In order do so all the stakeholder group including internal individuals like
sales employees, tucking employees, Managers, Human resource manager, office staffs have
comply with some regulations and responsibilities as discussed in following section
Stakeholders Responsibilities in changes
Human Resource
Management
Recruit adequate employees for the improved operating system
in the services. Providing proper training to the existing and new
employers to ensure their comprehensiveness in new system.
Truck management Increasing the performance of the employee by appropriate
motivational strategy through recognition and awarding.
Following effective communication strategy in order to improve
the work flow and integrity within the department
Sales Management Following effective communication strategy in order to improve
the workflow and integrity within the department can boost up
the acceptance within workforce. Increasing the performance of
the employee by appropriate motivational strategy through
recognition and awarding.
Accounts department Participating in the communication management in order to be
always informed about the new changes that are going to be
implemented in the working process for the financial estimation
and budget plan (Driouchi and Bennett 2012). Updating the
workforce payroll system for the new recruitment and internal
promotion to avoid any discrepancy
Employees Complying with the new organisational policy and procedure
will increase the work performance and open new opportunity to

5MANAGEMENT AND COMMUNICATION
be recognised. Maintain a healthy and cooperative workforce
culture (Oztaysi 2014). Adopting the new technologies properly
can improve the overall workforce performance
General manager Taking appropriate decision regarding the new changes and
altered objectives,
Prioritise the opinions of all the managerial personnel for better
and competent decision making
IT consultant and service
provider
Supplying the adequate PDA devise and installing GPS tracking
service as per the decision made with the Fast Track Couriers
complying with the terms and conditions of the partnership and
negotiation; Keeping regular update about equipment issues and
providing appropriate maintenance services when needed
Technical and
mechanical support
service provider
Supplying and installing the efficient automatic loading and
unloading gates in each truck complying with the terms and
conditions of the partnership and negotiation; Keeping regular
update about equipment issues and providing appropriate
maintenance services when needed
Conclusion:
Throughout the procedure the management as well as the leaders should ensure that
the teams are operating under curtail regulation while completely comply with the ethical
issues and hazard reporting terms. The appropriate cooperative approach within all the
departments and the professionals are essential. It will help to develop and sustain the
integrity while maintaining the workflow.

6MANAGEMENT AND COMMUNICATION
Activity 2 B:
Meeting Minutes
Meeting type Agenda Participants Place Time
Management
Meeting
To develop the
blue print of the
change
management and
implementation
procedure
General
Manager, Sales
Manager,
Trucking
manager, Office
manager,
Human
Resource
Manager
Office premises At the initial
stage of the
development
plan
IT support
service and
Supply chain
To negotiate
with the IT
consultant and
service
providers
regarding the
supply of PDA
device for
employees
installing GPS
tracking system
for
transportation
operation
Sales Manager,
Trucking
manager, Office
manager,
Administrative
support, Human
Resource
Manager
Supplier office
or office of
organisation
Secondary phase
of the
development
plan
Technical
support service
and supply
management
To negotiate
with the
Mechanical
consultant and
service provider
regarding the
instalment of
automatic lift
gates for loading
and unloading
operation of
tuck
Sales Manager,
Trucking
manager, Office
manager,
Administrative
support, Human
Resource
Manager
Supplier office
or office of
organisation
Secondary phase
of the
development
plan
Trucking To forecast the Trucking Trucking Tertiary phase

7MANAGEMENT AND COMMUNICATION
department
Meeting
issue regarding
new changes
and training
operation
manager,
employees of
trucking
department
department
premise
of the
development
Sales meeting To forecast the
issue regarding
new changes in
sales and
available
faculties for
customers
Sales manager,
employees of
Sales
department
Sales
department
premise
Tertiary phase
of the
development
Operational
management
meeting
To forecast
about new
recruitment and
payroll system
and to initiate
budget plan
Office manager,
Accountant,
Administrative
support, Human
Resource
Manager
Office premises Tertiary phase
of the
development
Progress update To report the
higher
management
about progress
of the
development
General
Manager, Sales
Manager,
Trucking
manager, Office
manager,
Human
Resource
Manager
Office premises Execution phase
Finalizing To develop
sustainability
planning and to
initiate
evaluation phase
General
Manager, Sales
Manager,
Trucking
manager, Office
manager,
Human
Resource
Manager
Office premises Finale phase
Error resolving
and upgrading
Reporting errors
and making
essential
changes
Human
Resource
Manager, Office
manager, Sales
Manager,
Trucking
manager
Through email
or phone
Execution and
evaluation phase

8MANAGEMENT AND COMMUNICATION
Essential ethical consideration during the decision-making and development process:
All the managers has to maintain healthy and friendly relationship with the team
leader while making them aware of the decision and changes throughout the operational
changes. The effective communication can make the team leaders and supervisors capable to
deliver appropriate training process to their subordinate employees (Kabir, Sadiq and
Tesfamariam 2014).
Information sharing and mutual respect is another essential consideration. It will be
highly expected that all the ground level employees will work with a friendly and cooperative
attitude to their co-workers and will help each other for holistic growth of the workforce
performance (Dey 2012). The mutual respect within the workforce will ensure the operational
integrity and the consistent workflow within the system.
All the ground level employees and the managers have to ensure that they will
develop a motivational culture within the organisational structure for the utilisation of
advance technology. The PDA or Personal digital assistance device will inform the trucking
employees about the dropping location and schedule and the Automating loading and
unloading gates will allow the trucking department to impose one person per truck policy.
Activity 3 A and 3B:
Meeting for Managers:
Dear Managers,
It is to hereby inform you that as per our previous discussion meeting about the
required changes in our organisation, on the next xx/xx/xx the initiation meeting will be held
in the managerial board. The agendas of this meeting are:

9MANAGEMENT AND COMMUNICATION
o Developing a blue print of activities and process requirement to ensure the
required changes
o Identifying the appropriate leadership style and information sharing system to
improve the information integrity in the organisation
o Developing the codes of conduct for our employees to ensure compliance with
authorised regulations and policies
o To ensure the supply and service provider selection for the PDA devices, GPS
system and one staff per truck policy
Meeting for employees:
Dear Employees,
It is to hereby inform you that as per our initiation meeting held within upper
management regarding new changes in our organisation, on the next xx/xx/xx the meetings
will be held in your individual departments. The agendas of this meeting are:
o Forecasting the new changes in work system and the polices in Trucking
department as well as in sales department
o Forecasting training and development procedure for the new technology
adaptation within the existing system
o Identifying needs and expectation of all the employees
o Ensuring the complacence of codes of conduct for our ethical considerations
o Developing and friendly, cooperative and integrated environment for holistic
development with mutual respect

10MANAGEMENT AND COMMUNICATION

11MANAGEMENT AND COMMUNICATION
Reference:
Dey, P.K., 2012. Project risk management using multiple criteria decision-making technique
and decision tree analysis: a case study of Indian oil refinery. Production Planning &
Control, 23(12), pp.903-921.
Driouchi, T. and Bennett, D.J., 2012. Real options in management and organizational
strategy: A review of decision‐making and performance implications. International Journal
of Management Reviews, 14(1), pp.39-62.
Fasttrackcouriersydney.com 2016. Fast Courier Service Sydney | Get your package delivered
now. [online] Fasttrackcouriersydney.com. Available at:
http://www.fasttrackcouriersydney.com/ [Accessed 6 Oct. 2018].
Huczynski, A., Buchanan, D.A. and Huczynski, A.A., 2013. Organizational behaviour (p.
82). London: Pearson.
Kabir, G., Sadiq, R. and Tesfamariam, S., 2014. A review of multi-criteria decision-making
methods for infrastructure management. Structure and Infrastructure Engineering, 10(9),
pp.1176-1210.
Oztaysi, B., 2014. A decision model for information technology selection using AHP
integrated TOPSIS-Grey: The case of content management systems. Knowledge-Based
Systems, 70, pp.44-54.