BSBBINN601: Leading and Managing Change at Fast Track Courier

This report analyzes Fast Track Courier Pty Limited's organizational change initiatives, focusing on implementing PDA devices and GPS systems, adopting a one-person-per-truck policy, and purchasing new trucks. It includes a cost-benefit analysis, risk assessment, and change management plan, identifying key stakeholders and communication strategies. The report details potential benefits such as improved distribution, shorter delivery times, and increased profits, alongside risks like employee turnover and resistance to technology. The change management plan outlines communication methods, stakeholder engagement, and training programs to ensure successful implementation and achieve strategic goals. The success of the planned changes will be measured by the company's ability to increase market share and implement the latest technology.

Assessment Task 2
BSBBINN601 Lead and
manage organizational
change
Fast Track Courier Pty Limited

 The drivers are impact they feel depressed to
work in the environment. The drivers are of
the opinion that the company do not trust
them and shows no interest in using PDA or
GPS devices and one driver per truck policy.
 It is important for the consultant to explain the
goals of the Fast Track Couriers Company and
train them properly as it will bring personal
change as well.
 During the first quarter of 2016 financial year,
the impact will be realized.
Identifying change goals

 Application of PDA devices and GPS systems
 One person per truck policy
 Purchasing new trucks
Identifying the change
goals

 Fast Track Couriers Company needs the PDA
or GPS devices as well as trainer so that
they can conduct training programs. The
company even needs to hire more drivers
as well as purchase new trucks.
Cost-benefit analysis

Cost Per hour Availability
Project Analyst $100 per hour Two weeks full time
8 hours a week till the end of
first quarter
PDA or GPS Trainer $150 per hour Half-day session
Lift gates trainer $150 per hour Half-day session
The cost of changes

 Purchase of new trucks (Feasible)
 Implementation of PDA or GPS devices (May
be feasible)
 One person per truck policy (May be
feasible)
Categorized changes:

 Employee turnover
 Employees shows no interest in using
technology such as GPS systems and PDA
devices
 Delivery time delay
 Lack of motivation among the employees
and as a result their productivity is
hampered after change is planned
Risks

 Using of GPS or PDA devices will help in
bringing improvement in the distribution
system
 One driver per truck will help the company
to attain shorter delivery times
 Increase in net profit by the end of
upcoming financial year amounting to
$2,00,000
Possible benefits of each
change

Change Cost Risk Benefit
Application of PDA devices and
GPS systems
The driver working with the
company are of the opinion that
the company does not trust them
and thus interfering n the process
at the time of delivering the
consignments
Improving the distribution system
Fast Track Couriers company aims
at becoming competitive in order
to gain in market share in the near
future
One person per truck policy Wages and salaries The driver working with the
company will not show interest in
accepting the change and will go
on strike
Reducing the needs for hiring an
external driver
Reducing the probability that
cause from lifting damage
Purchasing new trucks Need for new truck that will cost
money
Offering shorter delivery times to
the customers
Assessment of the benefits
against the costs and risks

 Purchase of new trucks (Feasible)
 Implementation of PDA or GPS devices (May
be feasible)
 One person per truck policy (May be
feasible)
Categorized changes:

Change Risk Barrier
Application of PDA devices or GPS
systems
Change in technology
Old employees may not accept the change
Need training programs
Time and money involved
The driver may not accept the change
Driver are of the opinion that the company
does not trust them anymore and are not
happy to work with new change
One person per truck policy The drivers and employees may go for
strike and in doing that the company will
lose some of the staff members
Difficult to convince staff members to
follow the policy
New drivers as well as new trucks needed
Undertaking risk analysis of the change
requirements

 Identifying key stakeholder and roles
 1. General Manager or CFO
 2. HR Manager
 3. Sales Team
 4. Customers
 5. Office Team
 6. Trucking Team
 7. Union
Change management plan