Change Management Report for Fast Track Couriers (BSBINN601)

This report, prepared for Fast Track Couriers, identifies change requirements to meet the organization's strategic goals. It analyzes organizational objectives, reviews current policies, and examines external trends impacting the company. The report outlines major operational changes due to performance gaps, business opportunities, and management decisions, linking them to the strategic goals. It also details stakeholder consultation, including the engagement of specialists and managers, to identify and prioritize change requirements. A plan is presented to inform stakeholders and managers, and a review of the proposed changes is provided, including justifications for the priorities set. The report addresses the company's need to expand market share, improve distribution, and develop a cohesive workforce, considering employee profiles and workforce relations. The report includes an analysis of the company's current operations and identifies areas for improvement, such as the implementation of new technology and addressing industrial relations issues. The report is a comprehensive analysis designed to guide Fast Track Couriers through the process of identifying and implementing organizational change.

BSBINN601 Lead and manage organisational change
Assessment Task 1
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Document Name: BSBINN601 - Assessment Task 1 RTO Code: 52010 CRICOS Code:
03548F
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BSBINN601 Lead and manage organisational change
Assessment Task 1
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Performance Objective
In this assessment, you will demonstrate the skills and knowledge required to identify change requirements
for an organisation.
Assessment description
Using the simulated business scenario, you will identify strategic change needs, review existing policy,
monitor trends in the external environment that impact on an organisation’s objectives, identify
operational change objectives, prioritise change requirements and consult experts or specialists to assist in
identification of change requirements and opportunities. You will then write a report to management
outlining the change requirements.(A report template is attached for your reference)
Assessment requirements
Your assessor will be looking for:
● a 3–4-page report including all information identified in the assessment instructions below
● how you use problem-solving skills to identify and analyse issues or barriers, and develop responses
● how you develop and incorporate new ideas into your report on change requirements
● planning skills to organise engagement with manager stakeholders and implement activities to
achieve priorities and outcomes
● verbal communication skills to describe, support, and negotiate change requirements and priorities
with stakeholders
Assessment instructions
Review the scenario information provided for Fast Track Courier.
Prepare a report
You are an external change management consultant employed by Fast Track Couriers. You have been asked
by the General Manager to prepare a report of around 1000-1500 words to identify opportunities and
requirements for change for the organisation in the coming year.
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03548F
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BSBINN601 Lead and manage organisational change
Assessment Task 1
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03548F
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BSBINN601 Lead and manage organisational change
Assessment Task 1
1. Analyse the organisational objectives provided in the scenario to identify the following change
requirements for Fast Track Couriers.
a. Identify general requirements for change.
b. Prepare an explanation of how your identified change needs to link to the organisation’s
strategic plan goal/s.
2. Review how the organisation’s current policies, practices and operations deliver against the
organisation’s strategic goals.
Review the organisation’s performance against objectives with regards to its:
a) people
b) policies and processes
c) technology
d) structure
3. Identify two external trends which may impact on the achievement of the organisation’s strategic
plan goalsand explain how thesetrends currently impact or will impact organisational objectives.
4. Identify major operational change requirements identified due to:
a. Performance gaps.
b. Business opportunities.
c. Threats.
d. Management decisions/Strategic Plans
Explain how youridentified change needs to link to the organisation’s strategic goals.
5. Identifystakeholders, specialists and experts (at least two) to be consulted to assist with identifying
change needs
a. Explain your reasons for engaging these specialists.
b. Identify what consulting model you would adopt to engage them and explain
why you would use this model.
6. Consult with at least two specialists/stakeholders and experts (assessor) you identified to review the
changes you proposed. Consult with them to assist with identification of management requirements
and opportunities. (Use the Specialist Consultation Form provided)
7. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how
stakeholder managers will be engaged to review and prioritise change requirements
8. Consult with one of the stakeholder managers (assessor) to review the changes you proposed(First
review of the change management plan). Provide details of review and priorities assigned to the list
of changes. Provide justification of the priorities set. (Use the Manager Consultation Form provided)
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BSBINN601 Lead and manage organisational change
Assessment Task 1
Fast Track Couriers Pty Ltd
Task
It is the end of the 2015 financial year. You are an external change management consultant employed by
Fast Track Couriers. You have been asked by the General Manager to prepare a report to identify
opportunities and requirements for change for the organisation in the coming year.
You have been given some information about the organisation and the organisation’s strategic goals.
Specific operational and human resources goals were developed to support the strategic goals.
The strategic goals were developed as a result of external market research indicating anopportunity for Fast
Track Couriers to build market share in Sydney. The business has the opportunity to increase Sydney
market share by 7.5% on the back of increased efficiency and shorter delivery times from larger truck fleet
and improved distribution systems.
You have also been given some information about employees and some background information regarding
the organisation’s workforce relations.
Before submitting the final report, you will need to review your proposed changes with all relevant
manager stakeholders. The General Manager is very concerned about identifying change requirements in
close consultation with key management stakeholders within the organisation in order to ensure the least
resistance to implementation.
About Fast Track Couriers
Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15
years.Its primary business function is delivering medium to large size packages across metropolitan Sydney.
Strategic plan goals
The organisation’s strategic goals are:
● to expand business in the metropolitan area so that small to medium package deliveries market
share increases by 7.5%
● to develop an integrated approach to distribution management, utilising technology such as
PDAdevices and GPS
● to develop and maintain a cohesive and well-motivated workforce.
Strategic goals are supported by the following operational and human resources goals.
Operational plan goals
● Testing of the distribution management system is to cease and allow implementation within the first
quarter of the 2016 financial year.
● The truck fleet will need to be expanded by 8 trucks within the 2016 financial year.
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BSBINN601 Lead and manage organisational change
Assessment Task 1
Human resources goals
● Incorporating a Human Resources function to facilitate the changes in workforce management in the
first quarter of the2016 financial year.
● Introducing professional development and training to achieve organisational goals and promote
understanding of organisation’s strategic goals in the first quarter of thefinancial year.
● Eliminating industrial relations problems in the financial year. Concluding negotiations with
employees and union.
● Eliminating lifting injuries.
Employee profile
Fast Track Couriers employs the following people.
● General manager (GM) – Generally on the road; never in office.
● Chief financial officer (CFO) – Reports to GM and keeps office hours; 9–5, Mon–Fri.
● Accountant – Reports to CFO and keeps office hours; 9–5,Mon–Fri.
● Truck drivers (x20) – Report to office.
● Office team manager – Reports to GM and keeps office hours;9–5, Mon–Fri.
● Office team members (x5) – Perform administrative, sales, customer relationship management
duties. Monitor truck drivers and handle enquiries. Report to office team manager.
Head office employees
● Covered under individual contracts.
● Salary range is $32,000–$75,000 annum.
● Small team of mainly female employees, ranging in age.
● Lots of opportunity to participate in learning and development programs due to management
support; however little desire to participate.
● High employee engagement scores. Employees cite team work and opportunities as motivating
factors affecting the business success.
Drivers
● Covered by an award.
● Salary $45,000 per annum.
● Heavily unionised.
● Employee demographics: all male employees aged 25–65.
● Little opportunity to participate in learning and development programs due to being on the road;
however, little to no interest in participating in development opportunities.
● Large number of workplace injuries due to heavy lifting.
● Low employee engagement scores. Drivers cite pay as an issue.
● Currently experiencing low turnover.
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BSBINN601 Lead and manage organisational change
Assessment Task 1
● History of industrial disputes regarding pay and previous change initiatives.
Background to workforce management and relations
The company communicates with employees via email for head office employees, and a printed monthly
newsletter for drivers.The company provides information regarding policies and procedures through
documented manuals that are held in each truck as an employee manual. Office-based staff can access
copies of these manuals at the office.
All trucks are fitted with a GPS system to assist drivers with navigating to each pick-up and drop-off
location. Trucks are also assigned a PDA that provides drivers with the details of each pick-up and drop-off,
and records when a job starts and finishes.The data from this device is sent back to head office to monitor
job progress but is not used to complete productivity reporting.When this device was introduced, drivers
were not happy, as they felt the organisation was saying that it did not trust the drivers to manually record
the time spent on each job.Many of the drivers also resented having to learn how to use the device and
thought it was a waste of time.
Head office employees work very closely together and are a very cohesive and motivated team.They are
positive about the organisation’s direction and respond well to change.
Drivers have historically reacted negatively to change.Change implemented in the past has met with
resistance and was therefore difficult to implement.Drivers have in the past done their best to block any
changes from being implemented, even going to the lengths of threatening strike action and having the
union involved to assist with resolving the issue.
Fast Track Couriers currently allocates two drivers per truck to ensure that drivers are able to load and
unload heavy packages.The strategy going forward is to remove the need for having two drivers per truck
by installing an automatic lift gate on the back of each gate at a cost of $10,000 per truck.This will mean
that only one driver is needed per truck as no heavy lifting will be required.
It is Fast Track Couriers’ intention to use these surplus drivers to drive the new trucks that will be
purchased to enable the company to extend its services to regional NSW.
Drivers are currently happy with the work environment, as they enjoy working as part of a two-man
team.The organisation typically leaves the drivers alone and lets them do their job as this is what seems to
make them happy.Management has tried in the past to have drivers participate in organisational
activities.These activities were not received positively and the drivers complained and asked not to be
involved.The drivers’ view is that their preferred team is their two-man driver team and they only see the
benefits of that specific working arrangement. There is a high value placed on communication with trucking
team members.
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BSBINN601 Lead and manage organisational change
Assessment Task 1
Report Template
Fast Track Couriers Pty Ltd
Report: Change requirements identification
Company Profile :
Fast Track Couriers operates in Wales and deliver the medium and large packages
and now are planning to diversify to metropolitan cities and indulge in small
package courier services. There are two truck drivers involved while uploading the
packages up the trucks currently. The staff is also limited and the roles are defined.
The GM is mostly out of the city and everyone is somewhat contented in the job
roles provided to them.
1. Analysis of the organisational organisation’s strategic plan goal/s:
1. Extend to other areas and also venture into metropolitan cities so as to venture
into large packaging.
2. Adopt new technologies so as toreduce the man power associated with only one truck.
3. Increase the number of truck fleet so as to increase their business to other part of the
country.
4. Make the job roles defined enough so that the people are offered good training so that the
tasks can be accomplished soon and in an effective way.
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BSBINN601 Lead and manage organisational change
Assessment Task 1
2. Review of Current Scenario
The current scenario is a relaxed system where the job profiles are set and everyone
knows about them. Everyone is content in their job roles and there is a limited area
where the work is being done and access area for the company is a small one.
Objectives/Expectations
1. The organization wants to develop an
integrated system.
2. Organization wants to increase the fleet of the
trucks.
3. The organization wants to cut down on the
workforce in the organization.
4. Wants to set up better heirarcial job
procedure.
Current Situation
The current scenario is that everyone is
happy in their work and the truck drivers
are happy working in the pairs. Last time
the modification in technology let to them
being unsatified and hence the
organization has to take about it before
brining in any change. The development
will probably let the company venture into
the market in a larger way.
3. Analysis of external trends
Trend 1:
Techonological advancements Impact: Help in
improving the the entire procedure
Impact:
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BSBINN601 Lead and manage organisational change
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Trend 2:
Labor unions being content/ unhappy Impact:
With people being made to do what they dislike
initially, there can be revolt or other repurcations
from the side of labor unions.
Trend 3:
Demand for packaging is at a rise or no. Impact:
This trend will tell whether the foraying into a
new segment will be beneficial for the company
or no.
Trend 2: Impact:
Trend 3: Impact:
4. List of major operational change requirements
a. Performance gaps
The GM not being available makes the decisions slow. The people at the office,
even though not being properly trained, are offered handsome salaries and are
also given good perks and less working hours. Where there can be less labor
used, the company is using more of the workforce.
b. Business opportunities.
The company, through technological advancement, can bring in new training
methods which will help the company expand its business and also get into
delivery of large size packages also. Not only this, it will help the company to
reduce the workforce at unwanted places and increase the fleet fo their trucks so
asto expand their business in different parts of the country.
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BSBINN601 Lead and manage organisational change
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c. Threats.
1. Competition from already established businesses is a major threat.
2. The truck drivers not being happy with the decisions and hence the labor union protesting against the
company is also one of the big threats for the company.
3. The training not being suitable and the money invested into it going to waste.
4. The staying of techomology in the market is also not sure will be there for how much time. Hence, the
techonology becoming obsolete also becomes a threat.
5. The exisiting employees becoming unhappy is also a fear which the company has to take due care of.
d. Management decisions/Strategic Plans.
1. Company should bring in the technology advancement as soon as possible and
not invest a major chunk of their money into it.
2. Make the employees understand the need for such a change and provide them with the training for
such an action taken.
3. Changing job roles and making them more defined s as the people are aware what they are expected
to perform.
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BSBINN601 Lead and manage organisational change
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4. Making the pay incentive based which is based on the performances of the employees.
5. Specialists to be consulted and consulting model:
The advisory consulting model should be adopted in this. The experts and veterans
who are aware about the changes in the economy and the changes in this business
should be consulted. The entire plans for the company which they are planning to
undertake and the objectives of the company should be communicated to them. The
venetrans would match the objectives with the changing trends and give the
solutions which can be best suited for the company in the long run.
6. Stakeholder Managers Review Plan:
List of Stakeholder Managers When (Time and Date)* How (Method)
GM In the beginning of the
decision plan
Asking him to attend the
meeting with the experts.
The staff After some concrete steps
have been decided upon
The should be called in for
the meeting.
Truck drivers When everything is decided (
a bit before that)
Call them for a meeting and
tell tem the training they
would be provided and the
benefits they would receive.
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BSBINN601 Lead and manage organisational change
Assessment Task 1
*Consider availability information in scenario
7. Review Suggestions
Suggestion/Feedback
The company should bring in the techonology which would help them expand the
business and foray into the new market. They should make the staff and drivers
aware about the benefits of the entire change and how they would eb benefited
from them. They should even invite the stakeholders to give in their suggestions.
Priorities assigned:
Identified changes Priorities assigned Reasons/Justification
Technological change Priority 1 It would give them the mover
advantage.
Training of the staff Priority 2 Based on technological
change, the organization will
plan the training methods for
the staff.
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Conclusions/ any other information
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BSBINN601 Lead and manage organisational change
Assessment Task 1
The organization wants to improve their exisiting technology so as to foray into
delivery of large sized packages for which they have to reduce their workforce and
put them as new drivers for the new fleet of trucks they would be bringing in. all the
existing employees also require training to improve their work in the business. The
organization has a tough road when it shifts to a new technology as they have to
take in the unhappy truck drivers and also can feel the brunt from labor unions and
exisiting employees.
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