BSBINN601 Lead and Manage Change: Fast Track Couriers Analysis

This report focuses on leading and managing organizational change at Fast Track Couriers Pty Ltd. It includes a questionnaire designed to gather employee feedback on training, role clarity, trust, performance evaluation, leadership, communication, procedures, recognition, diversity, and teamwork. The report discusses findings from a meeting with a union representative, emphasizing strategies to build trust, improve communication through feedback systems, provide on-the-job training for GPS and PDA use, and implement effective rewards and recognition programs. A revised communication plan is presented, outlining the audience, message, method, and responsible person for conveying information to truck drivers. Furthermore, the report details a meeting with the General Manager, suggesting face-to-face meetings with drivers to gather their input on change implementation. A 30-minute session plan is included, covering discussions on the current situation, challenges faced by drivers, problem-solving approaches, and proposed changes by management. The document aims to provide a comprehensive analysis and actionable strategies for managing organizational change within Fast Track Couriers.

Running head: LEAD AND MANAGE ORGANIZATIONAL CHANGE
Lead and Manage Organizational Change
Name of the Student:
Name of the University:
Author’s Note:

1LEAD AND MANAGE ORGANISATIONAL CHANGE
Questionnaire
Question 1: Has adequate training being provided to you by the company to help you perform
the job roles that you are required to do?
Question 2: Do you think that the organization has been able to convey in a clear manner the
roles and the responsibilities that are required of you?
Question 3: Do you think that the changes which the organization is trying to implement are
likely to help you in a significant manner?
Question 4: Do you think that the performance level of yours is being effectively measured
by the organization?
Question 5: Do you think that the organization is following an effective leadership style?
Question 6: Is the organization following an effective communication process for conveying
information?
Question 7: Has the organization made the processes and the policies that you need to follow
clear?
Question 8: Is the hard effort put in by you effectively rewarded by the organization?
Question 9: Does the organization values the individual differences of the employees?
Question 10: Does the organization follow an effective team work model within its
framework?

2LEAD AND MANAGE ORGANISATIONAL CHANGE
Results Discussion with Union Representative
The FTC can demonstrate that they trust the employees by allocating important job
roles to them which requires a lot of effort. This will not only boost the confidence level of
the employees but also motivate them to perform in a much better manner as well. The
concerned organization can follow the strategy of the feedback system which will enable the
employees to convey their opinions and standpoints to the company in a much effective
manner and will at the same time help the company to understand whether the message sent
by them have been understood or not. The concerned organization needs to provide on-job
training to drivers which will help them to use the GPS and PDA in an effective manner. The
effective use of the rewards and recognition strategy can help the concerned company to
motivate the employees in a much better manner by providing monetary rewards to the
drivers and other kinds of perks to them.
Revised Communication Plan
Audience Message When Method Person
Responsible
Truck Drivers They will have
to use the GPS
and PDA
technologies for
the conduct of
their job roles
Before the
implementation
of the change so
that the drivers
can provide their
opinion
regarding it
Face to face
Meeting
Project Manager

3LEAD AND MANAGE ORGANISATIONAL CHANGE
Meeting with General Manager
In the meeting with the GM discussion regarding the changes that the concerned
company is likely to implement was undertaken. For example, it was suggested that it would
be much better if the GM would organize a face to face meeting with the drivers wherein they
would be able to place their suggestions regarding the intended change and also the manner
in which the changes could be integrated in an effective manner within the concerned
organization. This would not only convey the important message to the employees that the
organization has complete faith on them and is willing to take into effective consideration
their perspectives but at the same time help the company to implement the kind of changes
which are in synchronicity with the views of the employees.
30 Minutes Session Plan
Time Frame Activity
First ten minutes Discussion regarding the current situation of
the organization
Next five minutes Inputs from the truck drivers about the
challenges that they are facing
Next five minutes Inputs from the truck drivers about the
manner in which the problems can be
resolved
Next five minutes Discussion of the changes that the
management wants to implement
Last five minutes Discussion about the changes in the strategies
that the management is going to implement
and possible modifications that the drivers

4LEAD AND MANAGE ORGANISATIONAL CHANGE
think would make them even more effective