Report on Organizational Change Requirements at Fast Track Couriers

This report examines the organizational change requirements for Fast Track Courier Pty Ltd for the 2016 financial year. It analyzes the company’s change management processes to align with strategic goals, covering business processes, employee training, technology upgrades, and organizational structure. An external change management consultant identified and analyzed these requirements based on the organization’s objectives, current practices, and external trends. The report underscores the importance of change management and the rationale for engaging an external consultant. Key areas of focus include increasing market share, decreasing operating expenditure, and expanding service offerings. The review of the organization's current state assesses people, processes, technology, and structure, emphasizing the need for workflow upgrades and technology adoption to remain competitive. External trends such as consumer preferences, economic conditions, and ethical considerations are also evaluated for their impact on achieving strategic goals.

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CHANGE REQUIREMENTS FOR FAST TRACK COURIERS COMPANY
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Executive Summary
This report analyzes the change requirements of Fast Track Courier Pty Ltd. for the 2016
financial year. The company’s change management has been analyzed to align the requirements
with the strategic goals of the organization. The report explains the changes that need to be
implemented by the company about business processes, employees, technology, and structure of
the business. Identification and analysis of change requirement have been carried out by an
external change management consultant. This report has been written after a careful analysis of
the organization’s objectives, current practices, and external trends. The importance of change
management and reasons for employing an external consultant have also been included in this
report.
Introduction
The report discusses the change requirements of Fast Track company to achieve the
organization’s strategic goals and objectives. The changes are meant to identify new
opportunities in the market (Blokdijk, 2008). A requirements plan is appropriate for achieving
the company goals through change management (Brown and Kātz, 2009) . The plan ensured that
all the major areas like organizational structure, employee training, and technology changes were
reviewed for change. The overall organizational change required by Fast Track company is
discussed below.
Analysis of Objectives for Identifying Change Requirement

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According to Brown and Kātz (2009), proper analysis of an organization’s strategic plan
is required to identify change requirement in the objectives. The plan for Fast Track company
entails the following; analysis of service provided, market share and change requirement for
policies governing employees. In addition, the plan also contains operating expenditure of the
business and a study of ways of improving profits. Every company needs regular changes in their
processes to achieve their strategic visions and excel in the constant changing market (Norwalk,
2017). Fast Track company requires the following changes in objectives to increase their profit
and attain their goals; increase the market share compared to their competitors, decrease the
operating expenditure and increase the number of services provided.
Review of Organization’s Current State
An organization’s policies, practices, and operations should always be aligned with the
strategic goals. Proper alignment of these aspects guarantees good performance by the business.
This section provides a review of the performance of Fast Track Courier company concerning its
people, processes, technology, and structure. Fast track company should analyze its processes
and ensure their efficacy in achieving the company’s strategic goals. This company needs to
upgrade its workflow procedure to maximize benefits while minimizing expenditure. Fast track
company should regularly upgrade its systems to keep up with the recent changes in technology
(Oreg, Michel, and By, 2013). The competitors using recent technology have the edge over Fast
Track company in the market. However, there is need to check for system compatibility before
implementing any technology (Oreg, Michel and By, 2013). A good business structure helps in
the decision making process. Fast track company should implement a specific structure as per the

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job. For example centralized, or decentralized. A good structure promotes team building by
motivating the employees. Teamwork is essential in every courier company.
External Trends and Their Impact on Achievement of Goals
An organization’s internal and external trends have a huge influence on the achievement
of its strategic goals. Some of the external trends affecting Fast Courier company include;
consumers, economy, ethics, politics, legal aspects, social cultures, and technology. The constant
change in consumer preference negatively affects the ability of a firm to achieve its goals. The
economy of the country is the main factor that affects strategic planning of a business and the
objectives. Every organization and its employees have to abide by a particular code of conduct
(ethics).
Operational Change Requirements
Fast track company requires the following type of operational changes; changes brought
about by performance gaps, changes brought about by opportunities or threats, and changes
brought by management decisions. The difference between a company’s current situation and its
workflow is called performance gap (Senior and Fleming, 2006). Changes in operations can be
made after analysis of this gap. Opportunities and threats help the firm in knowing the market
conditions. Threats can be politics, economy or technology (external) and workforce or
organization practices (internal). Operations processes can also be affected by the decisions
made by the management regarding practices, policies or working style.
Specialists required
A change management consultant is required for identifying change needs of an
organization. The consultant is responsible for conducting the following tasks; analyzing the

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view of the business, suggesting the best practices, training employees, identifying performance
gaps and recommending ways of achieving goals. The assessor/ consultant will assist in
identifying requirements and opportunities by studying the internal operations of the business,
external environment, and the market trends.
Plan for Review and Prioritization of Change requirement
The managers involved will be operations manager and human resource manager. They
will be required to discuss the necessary changes required by the firm at the beginning of 2016
financial year. The review process will entail drafting the necessary budget and implementing the
plan according to priorities. The most important requirements like technology changes will be
reviewed and implemented first. The least important needs will be implemented later in the
financial year.
Conclusion
In conclusion, the report has discussed the changes required by Fast Track Company with
regards to its people, policies, and practices. The external consultant has suggested the changes
needed and the recommended ways of achieving the company’s strategic goals through these
changes. The report has also analyzed the external trends affecting the business.

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References
Blokdijk, G. (2008). Change management 100 success secrets. [Brisbane, Australia: Emereo].
Brown, T. and Kātz, B. (2009). Change by design. New York: Harper Business.
Norwalk, D. (2017). Why Change Management? | Prosci. [online] Prosci.com. Available at:
https://www.prosci.com/change-management/why-change-management [Accessed 29 Nov.
2017].
Oreg, S., Michel, A. and By, R. (2013). The psychology of organizational change. Cambridge:
Cambridge University Press.
Prosci.com. (2017). Five Levers of Organizational Change Management | Prosci. [online]
Available at: https://www.prosci.com/change-management/thought-leadership-library/five-
levers-of-organizational-change-management [Accessed 29 Nov. 2017].
Richards, L. (2017). Why Is Change Important in an Organization?. [online]
Smallbusiness.chron.com. Available at: http://smallbusiness.chron.com/change-important-
organization-728.html [Accessed 29 Nov. 2017].
Senior, B. and Fleming, J. (2006). Organizational change. Harlow, England: Prentice
Hall/Financial Times.
Swaim, R. (2011). Nine Reasons Organizations Need To Change. [Blog] Process Excellence
Network. Available at:
https://www.processexcellencenetwork.com/organizational-change/columns/why-organizations-
change-and-what-they-can-change [Accessed 29 Nov. 2017].