FIFA 18 World Cup: Lean Project Management and Customer Requirements

This report delves into the application of project management principles to the FIFA 18 World Cup, emphasizing the importance of Voice of the Customer (VOC) and Critical to Customer Requirements (CTCR). It examines how understanding and addressing customer needs, such as cost, availability, and quality, are crucial for the event's success. The report further discusses the implementation of lean project management to ensure timely and efficient completion, highlighting the benefits of minimizing waste and maximizing employee satisfaction. Methodologies like PMBOK, PRINCE2, Agile practices, and Lean Six Sigma are considered for optimizing project outcomes and ensuring the FIFA 18 World Cup meets its objectives while maintaining high standards of quality and customer satisfaction.

Running Head: FIFA 18
FIFA 18
Name of the Student
Name of the University
Author Note

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Project management is the most important aspect that is processed for better and efficient
completion of the project. Completion of any kind of project incurs implementation of project
management technology. This is the sole reason that the functioning that is proclaimed is
performed with utmost efficiency. Another major reason of implementation of project
management methodology is that the risk calculation is performed in the course of performing
the project management. This helps in understanding the requirements that will be required is the
completion of the project. Fifa 18 football tournament is one of the biggest football that occurs.
This is one of the most important event that takes place in the course of the footballing world.
This also leads to the fact that proper efficient completion of the event as the entire world will be
awaiting for proper completion of the project. This report provides the implementation of Voice
of the Customer with respect to the Fifa 18 world cup tournament. This report also provides the
implementation of Critical to Customer Requirements in the processing of the completion of the
Fifa 18 world cup tournament. This report helps in understanding the implementation of project
management in the course of completion of Critical to Quality parameters for proper execution
of the Fifa 18 world cup tournament. This report also provides the requirement for
implementation of lean project management for completion of the Fifa 18 world cup project
completion. This report provides functioning of PMBOK, PRINCE2, Organizational Project
Management Agile Practices and Lean Six Sigma for completion of the lean project management
of the Fifa 18 world cup. This project will also provide the detailing that will be required for the
completion of the entire project of Fifa World Cup 2018 (Sertyesilisik, 2014).
Voice of the Customer states that Voice of Customer is one of the major prospect of
completing the Fifa World Cup 2018. Fifa World Cup 2018 is one of the biggest event to take
place in the world. Another aspect of this event is that success of this event is completely

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dependent on the viewership aspect of the people who acts as the major aspect of the completion
of the project with highest efficiency. As the entire project is completely dependent on the
response of the global audience it gets more important as the data management of the audience is
one of the most important aspect of data management. Entire revenue that is estimated by the
investors of the tournament is completely dependent on the endorsement and the revenue that
will be collected by the audience that visits for enjoying their time. In this case the data
management of the processing is conducted with the proclamation of the visitors that visits the
organizing country and stay there. Anther a major reason of providing the importance of the
project is that the tourism department of the country. The entire economic condition of the
country is dependent on the tourism and the invaders and tourists that will be visiting the country
for the proclamation of the Fifa World Cup 2018. In case proper attention is not given to the
viewers of the Fifa World Cup 2018, entire profit that is to be earned by the organizing
committee as well as the organizing committee gets hampered and this is the sole reason that the
viewers are given higher priority.
Critical to Customer Requirements states that the need of fulfilling the requirements of
the clients is also one of the major reasons to worry about for the processing of the business
management that is created during the processing of the Fifa World Cup 2018. This is due to the
fact that the viewer’s visit the location of Fifa World Cup from different end if the globe, leading
to the fact that they do not stay aware of the costs and the availability if the products that they
will require during the time until the completion of the Fifa World Cup 2018 (Hammadi &
Herrou, 2016). Being new to the location it gets difficult for the viewers to search for the
requirements that are essential in nature and this is the sole reason of giving high importance to
the projection and execution of the project efficiently and with highest profit margin. In case the

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viewers who are new to the country do not get the proper allocation of the shops of the required
elements that they need it gets difficult for them to survive in the new city and the sustainability
of the viewer’s gets questioned and this is one of the major reason that the implementation of
Critical to Customer Requirements is considered to be one of the major reason for the better
serving of the viewers who are new to the city (Nicholas & Steyn, 2017). Cost is one of the main
aspect of the Critical to Customer Requirement terminology and in case the cost that is incurred
in maintenance of their day to day life gets very high it acts as a major difficulty in the
processing of the lifestyle of the new visitors of the country. This is also one of the main reason
that decides the popularity of the country that is organizing the Fifa world cup 2018. In case the
tickets of the tournament is very high, it gets difficult for the visitors to watch the tournament
and the number of viewers decreases in a drastic rate and with this decrease the major event that
gets affected is the Fifa World Cup 2018 and this affects the entire event in a deep way (Furterer,
2016). The popularity of the Fifa World Cup 2018 might decrease in case the number of viewers
of the Fifa World Cup 2018 decreases as the television rights of the event gets affected in a
negative node. After taking into consideration the projection of the quality of the products that
will be used by the visitors who want to view the Fifa World Cup 2018 is not up to the mark, it
gets difficult for the visitors to sustain in that country and in case the quality of the stadium is not
up to the mark, the entire viewers who came for watching the match will get disappointed. Again
in case the availability of the project is affected and this will ensure the fact that the data
management of the entire process is affected with highest efficiency (Sertyesilisik & Kivircik,
2017).
Critical to Quality parameters implementation proves that this section of Critical to
Quality parameters deals with the processing of the quality parameter of the processing of the

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quality of the products that affect the visitors in an internal way (de Carvalho & de Souza Bido,
2015). This is due to the fact that the terminology that is used for the projection of the survival of
the project deals with the internal as well as the external quality check of the products as well as
the events of the project. This is the sole reason that the projection if the quality management
must be performed for better functioning of the project and better completion of the Fifa World
Cup 2018 (Gaudenzi & Christopher, 2016). This deals with the telecasting quality of the event
that is to be held. In that case the data management of the processing of the entire event and this
also leads to the fact that the project completion can be performed. Project managers are
employed for better project management and this is the sole reason that the data management of
the project can be performed with highest efficiency by the Fifa World Cup 2018. Employing
project manager is used for the better and accurate completion of the event termed as Fifa World
Cup 2018. In case the quality management is not performed with high efficiency, the global
rating of the event will decrease and this affect the revenue collection of the project and in case
the quality of the entire management is maintained, he popularity of the event will increase and
this will positively affect the event of Fifa World Cup 2018.
Implementation of Lean Project management states that in case of implementing the
lean project management, the Fifa World Cup 2018 is very important in the projection of the data
management and this ensures the act that the terminologies that are present in the course of the
project management increases the efficiency of the project. The implementation of project
management benefits the entire project of Fifa World Cup 2018 in the maintaining the time
management. With the help of the implementation of the Lean Project management, the main
focus of the project implementation is to complete the entire project on time which will benefit
the entire organization of the Fifa World Cup 2018 in a positive node (Brioso, 2015). This helps

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in understanding the processing of Fifa World Cup 2018 so that the time that is consumed in the
completion of the project is performed with utmost accuracy. In case the entire project of Fifa
World Cup 2018 is planned and the processing is started, the main advantage of the project will
be that the functioning of the entire project will be calculated initially and this will help in
understanding the serial that musts be followed in order to complete the project of Fifa World
Cup 2018. In case of proper calculation of time that might be required for proper completion of
the event. This helps in understanding the tine that might be needed in order to complete the
entire project and this will help the organization in calculating the entire scenario of the event
(Emblemsvåg, 2014). This helps in understanding the project management scope of the entire
project. In case there is an unwanted delay in the project and in case it was calculated with the
help of lean management, the wastage in money can be stopped that acts as one of the major
reason of implementing the lean project management in the course of the project management.
This leads to the fact that the data management that is to be performed with utmost efficiency
and the visitors will not be affected due to this problem.
Another major importance of implementing lean management is that the terminology of
the process is performed which helps in understanding the terminologies that are required for
keeping the employees of the project happy (Basu, 2017). Lean project management helps in
understanding the demands and wants of the employees of the organization that has been
preparing for organizing the event of Fifa World Cup 2018. With the help of the lean project
management, after understanding the needs of the present employees who are present in the
organization, the organization can make the employees satisfied with the projection of the
functionality of the event of Fifa World Cup 2018. In this case if the employees of the
organization is not satisfied the major problem that will arise is that the employees might leave

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the organization and this will affect the functioning of the project and the training that is
provided to the employees will be wasted as this will ensure that the entire project management
of the Fifa World Cup 2018. In case the trained employees leave the organization, the
organization will suffer a huge loss as the time and money that was spent in the processing of the
training purpose regarding the efficient completion of the project. In that case there will be a
wastage in money of the organization and this will affect the processing of the completion of Fifa
World Cup 2018 (Badiru & Osisanya, 2016).
Best Practices Process Elaboration
PMBOK Initiating, planning,
executing, monitoring and
controlling and the closing
In the initiation stage of the
Fifa World Cup 2018, entire
activities of the event that is ti
be performed is plotted and
after completion of the
initiation stage the planning
part is performed which helps
in estimating the processes
that are to be performed in
the completion of the entre
event of Fifa World Cup
2018. After planning the
entire event of Fifa World
Cup 2018, the execution stage
arises. This stage is the most

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important stage of the
business model as the entire
business efficiency is
dependent on this stage.
Proper execution of the
project is possible only with
the help of the proper
monitoring of the project.
Despite proper monitoring of
the project proper controlling
of the event also plays an
important role. In case proper
controlling of the project is
not performed, the main issue
that will arise is that the event
of Fifa World Cup 2018 will
lose the proficiency of the
project. after proper
controlling of the project,
closing stage of the Fifa
World Cup 2018 is also very
important as the ending of the
project proves the better

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execution of the project
PRINCE2 Defined organization
structure, approach to
planning, dividing the project
in small groups, project
execution
In case of usage of the
PRINCE2 method, the
projection of the Fifa World
Cup 2018 will start with the
definition of the
organizational standards,
leading to the fact that the
proper terminology that helps
in governing the project of
Fifa World Cup 2018
efficiently. Planning of the
entire project of Fifa World
Cup 2018 is the next stage of
the PRINCE 2 method. This
also ensures the fact that the
terminology that is to be
performed will ensure that
proper planning of the Fifa
World Cup 2018 is done.
After completion of the
planning of Fifa World Cup
2018, the entire project is

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divided in small parts and
then the possibility of
commencing the project with
accuracy increases. After
diverging the project in the
smaller parts, the efficiency
of the project completion
increases. After diverging the
project of Fifa World Cup
2018, the execution of the
project is completed with
ease.
OPM Program management,
Portfolio management and
Pr799364oject management
Main purpose of the
implementing the program
management is because in
this stage the entire process is
completed with the help of
the pre planning and this
process increases the
efficiency of the project
completion. After performing
of the program management,

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portfolio management is
performed this is due to the
fact that the entire project is
divided in small parts with
the help of the portfolio
management and the entire
task is completed. After
performing the portfolio
management, the project
management stage is
performed which is often
considered as the most
important stage of the project
completion. In this case the
processing of the project is
completed with proficiency
Agile Determination of the steps,
completion of the steps,
executing the steps properly,
completing the project
In the initial stages, the entire
project is divided in 3 steps.
In this case the steps include
the determination of the tasks
that are needed to be
completed and after that
planned process is executed,

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leading to the fact that the
management of the data is
performed with high accuracy
Lean Six Sigma Define, Measure, Analyze,
Improve, and Control
In the Lean six sigma process
the entire process starts with
the defining of the
terminologies that are
required for completion of the
project. After defining the
business process of Fifa
World Cup 2018, the
problems that might arise is
measured and after measuring
the problem that might arise
is measured, the problems are
analyzed for implementing
proper mitigating techniques.
After implementing the
proper mitigating technique,
the execution process starts
and is well monitored by the
organization who are in
charge of conducting the Fifa

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World Cup 2018 tournament.
From the above discussion it can be concluded that the prosecution of the project
regarding the Fifa World Cup 2018, includes proper implementation of the Voice of Customer,
this project also states the advantage of using the terminology of the Critical to Customer
Requirements. This essay also provides the importance of importance of implementing the
terminology of Critical to Customer Requirement. This essay also deals with the processing of
the Critical to Quality parameters, for better completion of the project. This also helps in
understanding the process that helps in the proper progression management of the event
regarding the Critical to Quality parameters. This essay also portrays the importance of the
visitors that visit new countries for seeing the tournament of Fifa World Cup 2018. This essay
also states the importance of the implementation of the Lean project management in the course
of completion of the project with highest accuracy. Usage of the methods that are state in the
methodologies of the PMBOK for better completion of the project of Fifa World Cup 2018 is
also stated in this essay. This essay also states the processes that are implemented in the PRINCE
2 also benefits the management of the Fifa World Cup 2018 tournament. Advantages of
implementation of OPM, Agile and Lean Six Sigma is also stated in the essay.

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