FIFA 2018 World Cup: Lean Project Management, VOC, CCR & CTQ

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Added on 2024/07/24

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This essay examines the application of lean project management principles to the FIFA 2018 World Cup, emphasizing its role in optimizing operations and enhancing efficiency. It delves into key elements such as Just in Time, Workload Leveling, Stable Working, and Visual Management, highlighting their importance in event management. The essay further discusses the significance of Voice of the Customer (VOC), Critical to Customer Requirements (CCR), and Critical to Quality (CTQ) in understanding and meeting customer expectations. It also explores the implementation of lean project management, including the use of Six Sigma and PMBOK methodologies, to ensure the event's success and customer satisfaction, focusing on the ten key areas of PMBOK to integrate project elements effectively.

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MANAGING LEAN PROJECT - ASSESSMENT 1
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Contents
Introduction..............................................................................................................................................3
Managing Lean Project............................................................................................................................ 4
Conclusion............................................................................................................................................. 10
References..............................................................................................................................................11
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Introduction
The lean management is basically a method which is been used by the organisation to run its
operations and activities on the continuous basis. This is basically a long-term approach
which is getting done in a systematic and structured manner. This is very useful to seek
effectiveness and efficiency in the operations and activities of the FIFA 2018 world cup
football tournament. The management of the tournament is very important as it is getting
done at a very large level and the people are coming across the world in large number.
Therefore, to understand more detailed information about the management of lean project
several elements will be considered in this essay. The implementation of lean project
management in the football tournament will be studied. Along with this the Six Sigma,
PMBOK, PRINCE2 will be considered which will help in enhancing the skills and
knowledge of the learner.
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Managing Lean Project
The managing lean project is a systematic and structured approach which is used to identify
and to eradicate the wastages by doing a continuous improvement in the working and
operations. In case of the football tournament event it has been planned as per the needs and
requirements of the customers and visitors. With the help of this lean project management,
the effective as well s efficient usage of different resources in an organisation can be able to
get attain (Verzuh, 2015).
Similarly, the FIFA 2018 world cup football tournament is able to get managed appropriately
when the human resources, tools and equipment, land and financial resources will be
managed in an effective and appropriate manner. There are some features of lean project
management which are very important for the considered by the manager of FIFA 2018
world cup football tournament.
Just in time
This is the set of techniques and principles which are used by the organisation to deliver the
best quality products and services to the customers are per the needs and requirements. This
will be helping the customers to meet with their basic needs from the particular product or
services.
Workload leveling
This is an aspect where the requirements materials and things for the function is get merged
with each other to attain synergy and also to make fluctuation in the system of delivering to
the customers (Sears, et. al., 2015).
Stable working
The employees or the staff members involved in the working of the event will be empowered
and the basis for the continuous improvement will be focused so that enhancement in the
working can be able to get done in the required and the desired manner in FIFA 2018 world
cup football tournament.
Visual management
The requirement system for the communication is necessary to be used which will help in
presenting the information to the respective people as per the need and nature of the
information (Kendrick, 2015).
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Voice of the customer (VOC)
The voice of customers is a business term which is mostly used in the organisations and
especially in the IT sector. This is the process by which the in-depth understanding of the
customer or the person’s views and thoughts about what he/she wants to have. To understand
about VOC (voice of the customer), it is very important for one to know about two major
things which are- who are the service or product users and what actually they are seeking for.
It is highly important for the management to understand (Haleem, et. al., 2015).
Customers are the individuals who are getting something in return as an output from some
process of activities and operations. The one who will be getting something beneficial for the
payor amount he/she does. One of the biggest challenges which are been faced by the
management of any organisation or event is that to understand what are the needs and
requirements of the customers and what makesthem satisfied and delighted.
There are different things which make the customers satisfied, it has to be effectively
understood. The factors which will be satisfying the customers are the quality of any products
and services, the cost and prices, the services, corporate social responsibilities and many
more are the aspects which are playing an essential role in attaining customer satisfaction.
The voice of the customers is the process which is helping in understanding the requirements
of the customers in the form of feedbacks. This is the feedback and the reviews which the
customers give for the company of any event which they have attended. The VOC in context
the FIFA 2018 world cup football tournament is the views and the understanding of the
people and the visitors which they wish to have in the world cup.
There are several things which are needed to be focused on by the management. The
customer's retention and the increase in the number of visitors will be getting understood
effectively with the voice of the customer's process. This process will be helping the
management of FIFA 2018 world cup football tournament to know the reviews so in
according to it the management for the event can be done in the appropriate and satisfactory
manner.
Critical to Customer Requirements (CCR)
The CCR (critical to customer requirements) is basically the method which is used to
understand the customer expectations and requirements regarding any product or services. It
is a very important aspect which the management of FIFA world cup has to consider. It is the
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measurable and specific expectation of the person which is needed to be understood. The
buying behaviour of an individual is highly depended upon the quality of the services and
many more features (Lu, 2015). The visit to the FIFA world cup in Russia by the people from
all over the world is only possible when it is fulfilling the needs and expectations of the
customers. The event is to be getting performed at a very large scale which is showcasing the
world level football match. The crowd for the event has to be in large number which is very
important to make a program or event successful. The critical to customer requirements are
also very important to be focused and understood as the expectation will always be high as
they have a past experience
Critical to quality parameters (CTQ)
The critical to quality parameters are the criteria which are defining that the services that are
been availed or which have to be utilised in future is accepted in terms of quality. This is
basically an external review of the process of any product or service or the events. There are
some requirements which the customers are highly demanding from something. In context of
the FIFA world cup, the accepted quality of the event would be the hygiene factor, healthy
environment, safety and precautionary plans and management. All these are the requirements
and the quality standard which mainly be required by the customers which have to be availed
by the management of FIFA world cup as well (Kneese, et. al., 2015).
Implementation of lean project management
The lean product management is basically the system which is needed to be implemented
only after making a proper plan and strategy. It is very important for the management of the
football tournament event to implement the proper project management process. The lean
project management process is one of the best project management methods which will be
assisting the event to get to attain success. There are several ways which have to be
considered by the management of the event to implement the lean management project in the
FIFA football world cup 2018. This is very important as with the help of this the event will
be able to get managed and performed in an effective and appropriate manner (Bhasin, 2015).
The customer VOC, CCR and CTQ all are the concerning aspect which will be effectively
and appropriately considered by the management so as to implement the project management
process in the appropriate manner. The lean management process is only getting performed
for the project which is working at a large scale. The voice of the customers is a
veryimportant aspect through which the event manager and management can be able to know
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better about the requirements of the event. Also, with the help of the expectation of the
customers the management will get to know how and in what manner the execution of the
event is needed to be getting done. There are several options which the event management
need to consider as implementing the lean management project into the success of the event.
This is very important for the management because the satisfaction of the service users has to
be high and obtained then only the project can be stated as a successful one.
The different techniques are also there which the event management can be able to use to
make the quality of service in an effective way. The six-sigma approach is one of the tools
which is usually used by the organisationswhen the operations and works are get performed
on a large scale and the quality and its requirements have to be attained appropriately. The
quality expectation of the project can be able to get managed and attained in an effective way
with the help of six sigma concept (Bhasin, 2015). There are other ways too which can be
used by the event manager of the FIFA world cup 2018 for enhancing its quality and
standards. The event will get to success and the customers who are visiting for the match will
also be satisfied and delighted with services that the event will be availing to them. Also, the
customers will be expecting more for the next time if the event goes extremely well. The
event actually has to be good and pleasing then only the customers and the crowd will get an
increasein the matches. This is highly required which is effectively noticed and considered by
the event management team of the FIFA world cup 2018.
Processes for the implementation of lean project management
There is a different process which itcan be used by the FIFA world cup event management
team to attain success as well as to maintain the quality of the event. PMBOK is also a
process which can be used by the management to integrate all the elements of the project or
the event and then it can be able to get implemented in an effective and appropriate manner.
There are several benefits which the event could be able to get attain with the appropriate use
of this tool and technique. These are very much required by the management of the world cup
event. The operations and activities of the event will be able to get attain to success and
growth when the proper execution of the lean project (Roudias, 2015).
There are ten areas which the PMBOK approach is focusing on as this is very helpful and
beneficial for the event. The project integration management is the element which is
helping in integrating all the factors together to attain synergy in the project. The project
scope management ensures in managing the activities which are related to the project’s
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objectives. The schedule management is helping the project inschedule the activities and
operation in the appropriate set manner. Project cost management is helpful for the
managing the cost and financial elements of the event and its activities. Project quality
management is the element which is focusing on the quality of the activities and functions
which are needed to be get done in the event. Project resource management helps in
managing the resources and materials which are highly required in the project to get
accomplished positively. Project communication management is assisting the event
management to communicate all the required information in the proper manner (Skogmar,
2015). Project Risk Management is very necessary to manage the uncertainties that will get
occur in the project or the chosen event. Project Procurement Management is the method
which is used to determine all the process which is needed in the selected project. Project
Stakeholder Management is highly required as the stakeholders are the main players in any
business operations. The presence and their participation are very important in a project.
PRINCE2 is another very important process which the event management can use to
segregate and divide the work and tasks of the project in ell structured and manageable
manner so that the activities and functions of the event can be able to get done in an
appropriate and best possible way. The project isa controlled environment is the full form of
PRINCE. This is very useful as with the help of this the organisation can effectively be able
to manage the work and activities in the required and desired way. This will help in obtaining
the aim and standards of the event in the appropriate way. The PRINCE approach can be
utilised by the event management team to obtain and to attain the level of customer
satisfaction as with the appropriate use of this the management will able to draw in the
attention of the people more towards the event (Morgan & Brenig-Jones, 2015).
Organisational Project Management Agile Practices is the strategy or the process that is
usually utilised by the management of events or organisations to make incorporation of the
customer’s feedback which is very important to be focused. This is helping and motivating in
a continuous improvement process for the company or the event. This is useful as with the
assistance of this the management of the event will get done in the appropriate manner along
with this the management of the FIFA world cup 2018 will also be able to influence and
motivate the customers to this event (Skogmar,2015).
Lean Six Sigma is the process of the method which is helping in attaining continuous
improvement in the working and operations. This is highly used and beneficial with its
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assistance the wastage can be able to get managed and handled in an effective and
appropriate manner. This concept basically helps in attaining errorless outcomes in any
project, event or activity. This is very important for any of the events to have an errorless
result. This will also help in satisfying the needs of the customers also, this will aid in
meeting the expectation of the customers and the service users. This is one of the best tools
that the event management can use for the tournament (Morgan & Brenig-Jones, 2015). The
defining of the problems, measuring o the needs and the changes of the problems, analysing
the best possible outcome, improving the pitfalls and controlling the implemented plan will
be able to get done by this method.
The lean six sigma is one of the best suitable methods for the FIFA world cup 2018
tournament as this will be aiding in meeting the expectation of the customers also this will
make all satisfied and delighted.
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Conclusion
From the discussion, it has been understood that the lean project management is very useful
and beneficial for the organisations and the FIFA world cup football tournament as well. It
has been understood that there are several elements like the voice of the customer, critical to
customer requirements and critical to quality parameters are very useful and vital factors for
implementing the lean project management in the event. The management of each and every
activity of the event can be able to get managed appropriately with the appropriate and
effective use of the project management process. The different tools are there which can be
used by the event manager for implementing the lean project are in number few are discussed
which are the PMBOK, organisational project management agile practices, lean six sigma
and PRINCE2. All these are very useful and beneficial approaches which the management
can use to maintain the standards and quality of the event as per the needs and expectation of
the customers and the service users
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References
1. Bhasin, S. (2015). Lean management beyond manufacturing. New York, NY:
Springer.
2. Haleem, R. M., Salem, M. Y., Fatahallah, F. A., & Abdelfattah, L. E. (2015). Quality
in the pharmaceutical industry–A literature review. Saudi Pharmaceutical
Journal, 23(5), 463-469.
3. Kendrick, T. (2015). Identifying and managing project risk: essential tools for failure-
proofing your project. Amacom.
4. Kneese, A. V., Ayres, R. U., & d'Arge, R. C. (2015). Economics and the environment:
a materials balance approach. Routledge.
5. Lu, D. (2015). The XVA of financial derivatives: CVA, DVA and FVA explained.
Springer.
6. Morgan, J., & Brenig-Jones, M. (2015). Lean Six Sigma for Dummies. John Wiley &
Sons.
7. Roudias, J. (2015). Mastering Principles and Practices in PMBOK, Prince 2, and
Scrum: Using Essential Project Management Methods to Deliver Effective and
Efficient Projects. FT Press.
8. Sears, S. K., Sears, G. A., Clough, R. H., Rounds, J. L., & Segner, R. O.
(2015). Construction project management. John Wiley & Sons.
9. Skogmar, K. (2015). PRINCE2®, the PMBOK® Guide and ISO 21500: 2012. White
Paper, AXELOS.
10. Verzuh, E. (2015). The fast forward MBA in project management. John Wiley &
Sons.
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