PPMP20009: Applying Lean Principles to FIFA World Cup 2018 Project

This report provides a comprehensive analysis of applying lean project management principles to the FIFA World Cup 2018. It identifies and elaborates on key aspects such as Voice of the Customer (VOC), Critical to Customer Requirements (CCR), and Critical to Quality (CTQ) parameters, emphasizing the importance of customer satisfaction and quality service delivery. The report also explores the implementation of lean project management practices, including the division of complex tasks into manageable modules and the control of project wastages. Furthermore, it discusses the application of methodologies like PMBOK, PRINCE2, Organizational Project Management, Agile Practices, and Lean Six Sigma (DMAIC) to support lean project implementation, focusing on resource utilization, waste reduction, and stakeholder satisfaction. The analysis highlights the significance of critical success factors, driver management, and professionalism in achieving the desired project outcomes.

Running head: MANAGING LEAN PROJECT
Managing Lean Project
Name of the Student
Name of the University
Author Note

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The foremost purpose of this essay is to develop a project management report to
organise the FIFA world cup tournament in Russia 2018. The organisation of the world cup
in Russia is needed to be done in such a way so that it maintains the legacy of this prestigious
tournament with respect to the growth and development of football in the hosting country
(Sarhan et al., 2018). The roles and responsibilities of each of the associated contributors of
this global tournament have to be sorted out so that there are no issues while the tournament
is underway as thousands of foreign fans will be travelling to the country during the
tournament.
Lean project management is defined as the type of project management which
highlights the importance of the quality of services provided to the clients. The lean project
management is considered all over the global tournament starting from the promotional tours
before the world cup to the post tournament affairs (Alias et al., 2014). This tournament is
participated by more than 100 nations in the qualifying stages all around the world and it
involves 32 international teams in the final round. So this global tournament is a very
complex project and it requires maximum amount of dedication as it will be viewed by
billions of people all over the world. Efficient management team has to be set up for this
tournament so that it enhances the reputation of both the participating host nation as well as
the FIFA organisation who has been hosting this prestigious tournament from 1928. With the
help of the lean project management this project has to be taken to a completely new level so
that the client satisfaction related to the event can be achieved.
This project has different types of aspects which have to be managed very well by the
different project managers of each level. The different aspects of this global tournament such
as the quality of services offered to the international travelling players and their backend
teams along with the fans are very important for this project (Emblemsvåg, 2014). High level

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of project management is required in this global project which will be helping the hosting
authorities to a significant aspect (Irina et al., 2016). The lean project management should be
done in such a way that it eliminates all the possible risks which may come have a direct
negative impact on the reputation of the tournament such as the accommodation problems in
the hotels for the visiting teams and proper training facilities which needs to be attached with
the residential hotels. These are the very important parameters for the overall success of this
lean project management.
Voice of the customer (VOC)
The foremost determination of this unit of the paper is to focus on the relation
between the overall requirements of the project. The different needs and requirements of this
project are stated in this section. Services provided to all the international clients are the most
important factor of regarding this unit of the lean project management (Kerzner, 2017). The
voice of customers helps in knowing the exact needs and requirements of those international
clients which will be a very important factor from the data gathered directly from those
clients. If the satisfaction criteria of those travelling fans are not meet then the project will be
considered as a failure. The gathering of the requirement from the international travelling
fans is very much important for the management of this project as without knowing the
requirement it is very difficult to manage a lean project (Conforto et al., 2016). All the
possible limitations associated with the collection of the requirement such as the international
work permits of the travelling footballers and visa issues of the fans are the other important
parameter in this global project as effective project management steps are needed to be taken
in order to curb those limitations.
The voice of the customer is one of the most significant techniques of this lean project
management as it involves all the internal and external stakeholders associated with this

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project. The data collected from the voice of customers are managed by the higher authorities
of the project such as the operational managers as well as the project managers of each
department (Browning & Ramasesh, 2015). The prime determination of the internal
stakeholders of this project is to enhance the reputation of this global tournament and meet
the requirement of the clients. Different types of complex processes are required to get the
overall requirement of this project. The different aspects of those complex processes are as
followings.
o The data gathered from the international travelling fans from all around the globe
should be managed with the help of multi linguistic experts as most of those people
may use different languages and currencies.
o Maintaining the quality of those services it can be said that the experts should be
given proper advanced trainings as those fans may have a different culture and way of
living (Dave et al., 2016).
o Effective teams should be there in stand by regarding managing the log of complaints
from the fans and players during the tournament.
o Observation is one of the major parts of requirement gathering, due to this concern
there is need of installing cctv cameras in every corner of the streets and other
electronic gadgets which will be helping the governing bodies of the organiser to a
significant extent.
The success rate of this global project depends on different types of factor and voice
of customer is one of the major parameters regarding the management of this project
(Tenera & Luís Carneiro, 2014).

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Critical to customer Requirement (CCR)
Among all the different types of factors affecting the outcome of this project critical
to customer requirement is one of them. All the movable and unmovable part of this project is
identified and changes are made according to the requirement. The prime objective of each
moving section of the project is related to the delivery of standard operations. Based on the
observation it can be understood that each of the moving parts are related to each other. For
obtaining the desired standard of the results all the stakeholders associated with the project
such as the third party vendors, operational teams, marketing teams, quality assessment
teams, all these teams should be having good compatibility among themselves. All these
stakeholders play a very important part in this project as their functionalities help smooth
conduction of the project (Ansah, Sorooshian & Mustafa, 2016). Gathering the requirements
from the international travelling plans is one of the prime tasks of the stakeholders and based
on their finding the project starts. The satisfaction level of the customers is the main business
objective of this project.
Critical to Quality Parameters (CTQ)
The quality of service provided to the clients of this project is related with the critical
to quality parameters. Since customer satisfaction is the most important criteria of this
project, this criterion is effectively managed by different parameters. The internal quality
parameters used in these projects are the teams which look after the flight journey, hotel
bookings, cars and accommodations of the customers. Their quality and service provided by
these teams is managed regularly by the supervisor teams which help their team to maintain
their quality of services (de Carvalho, Patah & de Souza Bido, 2015). Implementation of the
six sigma is the other crucial reason behind the maintenance and preservation of those quality
parameters as the six sigma parameters monitors, controls and improves the parameters. The

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quality of the proposed services is effectively maintained by the different critical quality
parameters. The critical quality parameter should be identified prior to the starting of the
project. The two major phases of the critical quality parameters are end product parameters
and the associated process parameters which have the capability of determining the quality of
the parameters.
Implementation of Lean Project management
This global project involves different types of functionalities as it involves
stakeholders from different parts of the world. For smooth conduction of the services, all the
bigger complex tasks are divided into simpler forms so that the smaller parts are easier to
manage in a more effective way. The tasks are divided in such a way that the subtasks are
easier to manage by the project managers and operational managers. It is easier for them to
manage the smaller modules and get into the depth of each of the subtasks (Sohi et al., 2016).
The other benefit of the implementation of the lean project management is the control of the
project wastages. The control in wastages has a direct impact on the investments of the
investors also. All the available resources can be better utilised with the help of the
implementation of lean project management, as it is very much important for the investors of
this project as billions of amounts is spent on a single FIFA world cup tournament.
PMBOK
The main benefits of the application of PMBOK in FIFA world cup lean project management
are as followings:
o Better utilisation of the available resources which controls the flow of investment.
o Reduction of wastages and improving the quality of service (Brioso, 2015).

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o The most important benefit after application of PMBOK in lean project management
is the satisfaction of the travelling football teams and fans.
PRINCE2
The CTQ tree is the most important parameter regarding the implementation of the
PRINCE2. The CTQ directly alters the overall functionality of this project and helps in
maintaining the direct values which are related to the basic standards of this huge project
(Leach, 2014). The different types of steps which are required to be followed for the
implementation of CTQ in PRINCE2 are stated below:
Step1: Client Requirement
The success factor of the project will mainly depend upon the appropriate requirement
of the project which is obtained from the customers. The requirement should be clear for all
the parties involved in this project as any alterations have a direct negative impact on the
success rate of the project.
Step2: Driver management
The success rate of this huge project is dependent on numerous factors and choosing
the appropriate drivers is one of them (Sunder, 2016). The project requires different driver in
different roles in the project, their recruitment should be based on their professionalism,
efficiency and ability to meet deadlines which is the most important factor in a lean project
management. Choosing an effective driver would surely lead to the desired level of success
for this project.

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Step3: Professionalism
The project involves different types of areas which are very much important for the
completion of the project on time, such as the data gathered from the drivers of any specific
department in the project, it has to be acknowledged and managed by the team leaders before
passing it to their respective managers who will deliver those data’s to the higher authorities
and finally to the investors so each of the phases requires special care, the data should not be
altered at all as it will have a direct impact on the final outcome or the business goal of the
project (Martínez-Jurado & Moyano-Fuentes, 2014).
Organizational Project Management Agile Practices
The success rate of this huge project is dependent upon numerous factors which are
related to the hosting of a major international tournament. Each of the sub tasks of a complex
bigger tasks have to be well managed, so that there are less chances of error in the final
productivity (Liu et al., 2015). Since this is a huge project involving thousands of tasks and
categories there will be different limitations attached to it but it is the responsibility of the
project managers of each department to restrict those basic errors (Tripp, Saltz & Turk,
2018). The two fundamental techniques of the agile practices of the organisational lean
project management are stated below:
Direct relation Indirect relation
This is a business situation when the business
is conducted without the help of numerous
third parties in order to maintain efficiency
and privacy of the project as we know that
some of the activities in a FIFA world cup
match such the performance artists in the
This is a type of business situation which
involves more employees in any specific
tasks such as the amount of sponsors and co-
sponsors as their marketing strategies will be
helping the project to spread worldwide.
More data will be spread in the world for this

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opening and the closing ceremonies are
sometimes not revealed by the organisers.
Sometimes methods are directly given to the
customers without any intervention from a
middle person. This technique is followed in
specific modules of the project where it is
needed.
particular event more it will generate revenue
for the investors. The business areas area of
this project is not only limited to the hosting
nations but other nations also who were
participating in the event and this is a very
important parameter for the success rate of
the project. According to this concept, the
retailer and the distributor are directly linked
to the concept of service.
Table1: Created by the author
Lean Six Sigma (DMAIC Methodology)
The different specifications of the Lean Six Sigma in the lean project management
involving the world cup in Russia are as described in this unit of the paper.
Client centric Requirement values Agility Visibility
The main advantage
of the lean six sigma
is its direct
involvement of the
requirements of the
client (Trakulsunti &
Antony, 2018). The
methodology
provides maximum
focus on maintaining
the basic requirement
of the clients so that
The amount of
importance this
methodology
provides to the
requirement of the
clients is one of the
most important
features of all the
projects which have
been incorporated
using this
methodology (Ko,
It is one of the main
and the most
important feature of
this methodology
which focuses on the
quality of service
provided by the
world cup organisers
to the international
media and team who
has come not only to
participate in the
This concept mainly
involves the
development of the
risk matrix related to
all the potential
limitations of the
project (Al Hattab &
Hamzeh, 2015). The
risk matrix related
with this project is
presented in a
structured manner

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the final outcomes do
not impact the
desired success of the
project.
2017). The prime
feature of this
methodology on the
world cup
tournament is to
focus mainly on the
satisfaction level of
the international
tourists.
event but also have
plenty of social
activities (Martens &
Carvalho, 2017).
Enhanced
communication and
customer
engagement is one of
the main agile
properties of the
DMAIC
methodology.
and followed so that
all those possible
risks can be
identified in the first
place and resolved
with immediate
effect. The visibility
step will be helping
to mitigate all the
potential risks so that
it do not have any
adverse effect on the
success rate of the
project.
Table2: Created by the author
This essay focuses on the implementation of the lean project management skills on
the organisation of the football world cup in 2018. The document is prepared from the
perspective of a project manager who has to identify certain aspects of the tournament in such
a way so that the project accomplishes its proposed business objectives. Since this global
tournament is a huge tournament it has a very complex structure which are subdivided into
simpler tasks which makes them easier to manage.
The essay also highlights the importance of different aspects in an international event
such as the FIFA world cup like VOC, CCR and CTQ. The document relates the different
types of lean project management tools with the selected topic.
From the above essay it can be concluded there are different types of factors which
can have a direct positive and negative impact on a project. It is really important to know all
the possible risks and limitations of the project before starting it. This essay focuses on the

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importance of the different aspects of the lean project management which helps to
understands certain business situations and analyse them.
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