DIPMB1 - Financial Services: Home Loan Application Assessment

This assignment involves a detailed financial assessment of a home loan application, focusing on Philip and Jennifer Brown's case. It requires analyzing their financial situation, including income, expenses, and credit history, to determine their borrowing capacity and suitability for a home loan. The assessment covers key aspects such as legislative requirements (NCCP), industry codes of practice, and lender credit policy. The student must evaluate the clients' ability to meet deposit requirements, repayment obligations, and the implications of Lenders Mortgage Insurance (LMI). The assignment explores different borrowing options to avoid LMI costs and addresses interest rate risks. Additionally, it emphasizes the importance of making reasonable inquiries under the National Consumer Credit Protection Act 2009 and identifying potential risks that might affect the clients' ability to meet their financial obligations. The student's response includes calculations, analysis, and recommendations regarding the loan amount, interest rates, and product options.

Result summary (assessor to complete)
Section 1: Case study 1 — Philip and Jennifer Brown First submission Resubmission (if
required)
Task 1 — Key terms, gathering and documenting client
information
Not yet
demonstrated
Not applicable
Task 2 — Assessing the clients’ situation Not yet
demonstrated
Not applicable
Task 3 — Borrowing options Not yet
demonstrated
Not applicable
Task 4 — Reasonable enquiries Not yet
demonstrated
Not applicable
Task 5 — First Home Owners Grant and home buyer
assistance schemes
Not yet
demonstrated
Not applicable
Task 6 — Professional network and loan settlement
process
Not yet
demonstrated
Not applicable
Task 7 — Interest rates Not yet
demonstrated
Not applicable
Section 2: Case study 2 —
Richard and Pauline Jackson
Task 8 — Responsible lending obligations Not yet
demonstrated
Not applicable
Task 9 — Self-employed special considerations Not yet
demonstrated
Not applicable
Task 10 — Advising on strategies Not yet
demonstrated
Not applicable
Task 11 — Impact of credit history Not yet
demonstrated
Not applicable
Task 12 — Dispute resolution Not yet
demonstrated
Not applicable
Section 3: Case study 3 —
Mary Jane Smith
Task 13 — Prepare and check a loan application Not yet
demonstrated
Not applicable
Section 4: Working in financial
services
Task 14 — Financial services legislation and industry
codes of practice
Not yet
demonstrated
Not applicable
Task 15 — Design and produce a document Not yet
demonstrated
Not applicable
DIPMB1_AS_v3A1

Task 16 — Applying principles of professional practice to
work in the financial services industry
Not yet
demonstrated
Not applicable
DIPMB1_AS_v3A1

Task 1 — Key terms, gathering and documenting client information
Task 2 — Assessing the clients’ situation
1. Based on the information provided in the case study and any other online tools used, you now
need to assess the clients’ loan application paying particular attention that you have met
legislative requirements, followed industry codes of practice and met lender credit policy.
Comment on issues such as:
• does it appear to meet legislative requirements (e.g. NCCP)
• maximum borrowing capacity of client
• capacity to meet deposit and total cash contribution for the loan required
• repayment requirements based on the loan required
• what the security will be and if it is appropriate
• do Jennifer and Phillip require Lenders Mortgage Insurance (LMI), and if so, how much will
it cost and what are the options to pay the fee
• what loan amount would you recommend, and why
• likelihood that the clients will be able to meet all their financial obligations
• do Jennifer and Philip qualify for concessions on any of the fees and charges
• any other issues that may impact, now or in the future, on the clients’ ability to meet their
obligations, including any possible risks.
Provide data to support your comments and conclusions. (750 words)
Note: The assessment of the clients’ needs is a critical prelude to you completing Part 4 of
the Oral project requirement for this course.
Student response to Task 2: Question 1
The client is meeting all the legislative requirement of NCCP in order to borrow a home loan. It
includes that the borrower is a natural person. The charge is made for providing the credit and credit
provider provides the credit in course of a business. In the given case, the purpose of the borrower
behind borrowing home loan is to purchase and renovate the residential property for household
purpose. The maximum borrowing capacity is indicates the highest amount that the borrower can
pay for the home loan despite having all the changes that affect the borrowers borrowing capacity
such as change in interest rate (Bergmann, 2020).
The maximum borrowing capacity of the Philip and Jennifer is $1,519,000. The total loan amount
of the Philip and Jennifer is $446424 which is 440000 + 1.46% (LMI). The capacity of the client to
meet deposit is 10% which is $50000 and the clients are able to meet the capacity of the deposit.
The capacity of the Philip and Jennifer to meet the deposit amount is less than the total contribution
of $50000 for the loan requirement. It indicates that Philip and Jennifer are able to meet the 10% of
the initial deposit of home loan. The total cash contribution of the client for the loan requirement is
$75000 which includes $50000 of initial deposit and $25000 is the fees and charges of the lender.
The total amount of home loan required by Philips and Jennifer is $446424 at their initial stage.
Repayment requirement of the loan is that the tenure of the home loan is 30 years and the variable
interest rate of the home loan is 4.50% per year (Pawson, Milligan and Yates, 2020). The
requirement of the loan is also that the LMI is capitalized in the principal amount of the home loan.
The fortnightly repayment facility is also available to the client in order to half the repayment. The
lenders require 10% of the home's purchase price as initial deposit and remaining 90% as LVR.
Security in the case of home loan is a property security which guarantees the lenders that the
DIPMB1_AS_v3A1

original value of the security is higher than the loan amount and secures the loan. In this case, there
is no security provided by the Philip and Jennifer to the lender on order to secure the loan indicate
that the risk of losing the loan amount is high. In case if lender make compulsory security
requirement, then it will reduce the risk of the lenders. In this case, there is the requirement of LMI
and the cost of the cost of Lenders Mortgage Insurance is 1.46% which is $6424. Generally there
are two option is available to the borrowers in order to pay the fees of Lenders Mortgage Insurance
is an up-front fees and by capitalization in the amount of the home loan. Philips and Jennifer chose
the capitalization option to pay the fees of LMI to the lender. The loan amount that is suggestible to
the Philips and Jennifer is same $440000 that is approx 90% LVR. It is because the capacity of the
borrowers to pay the initial deposit is 50000 which is the approx 10% of the purchases price of the
home. But they can also borrow the loan up to their maximum borrowing capacity which is
$1,519,000 as per the joint annual salary and expenses of both Philip and Jennifer.
For the payment of the 50000 if initial deposit and 25000 of fees Philip and Jennifer can utilize their
joint saving account with amount $78000. The joint annual earning of the couple is $153000 and
annual expense is $33000, credit limit of $9000, personal loan payment of $2160 and the EMI of
$2262, the couple left with the saving of $81696 which indicate that the client is able to meet all
their financial obligations. Philip is a manager of the company and is not allowed for any
concession in the LMI fees and charges. But Jennifer is an accountant and as it is mentioned in the
provision of the home loan that the accountant LMI home loan is get waived if their maximum loan
value is up to $2 million and 90% of the property value is cover in the loan amount. As Jennifer is
meeting all the eligibility criteria of the LMI exemption, so lenders have to offer the no LMI home
loan to the couple in case if loan is taken by only Jennifer not jointly. As the interest rate of the
home loan is variable in nature, so it is one of the risk issue arise in future and the ability to meet
with issue is depends upon the percentage of change in interest rate.
2. (a) Most lenders stress test loan repayments by adding an additional 2–3% on to
the loan repayments to make sure a borrower can afford the repayments. If interest rates
moved 3% higher, what would Philip and Jennifer’s loan repayments be and do you think
they would be able to cope with the extra repayments? (100 words)
Student response to Task 2: Question 2(a)
In case if the interest is increased by 3%, then the variable interest rate of the home loan in the
present case moved from the 4.50% to the 7.50% which also make changes in the loan repayment
amount. When the interest rate is 4.50%, then the EMI of the loan is $2262, total interest payable is
$367883 and the total payment including interest is $814307. In case of new interest rate of the
home loan of 7.5%, the loan is increased by $859, total interest payable and total payment is
increased by $309419 (Paterson and Howell, 2018). Because of the increase in the EMI, the couple
left with the saving of $71388 which shows that they are able to meet this extra repayments.
(b) Identify appropriate product options you can present to the clients that may
remove this interest rate risk? (50 words)
Student response to Task 2: Question 2(b)
In order to remove the interest rate risk one option that the client can adopt is by going with the
fixed rate of interest (Nicholson, Skelton and Tarr, 2019). Despite this, the client can also borrow
the large amount of the loan in order to reduce the rate of the interest. Borrowing the loan equal to
80% of the property value also reduces the interest rate risk.
DIPMB1_AS_v3A1

Assessor feedback for Task 2 — Assessing the clients’ situation
(Insert Feedback)
Question(s) that need to be resubmitted
(if required)
(List question numbers)
First submission Not yet demonstrated
Resubmission (if required) Not applicable
DIPMB1_AS_v3A1

Task 3 — Borrowing options
Although Philip and Jennifer are looking to borrow at approximately 90% LVR, what other options
could you present that would avoid the cost of LMI? (100 words)
Student response to Task 3
The way that the Philips and the Jennifer couple can adopt in order to avoid the cost of the Lenders
Mortgage Insurance is by saving the bigger deposits for the purchase of the affordable loan. This
further reduces the amount of loan to low value ratio and help the couple in avoiding the LMI of the
home loan (North and Wilson, 2020). The another way to avoid the LMI of the loan is by arranging
the any family guarantee and property security in order to cover the loan security. Being a doctor,
accountant any professional service also help in avoiding the Lenders Mortgage Insurance of the
home loan.
Assessor feedback for Task 3 — Borrowing options
(Insert Feedback)
Question(s) that need to be resubmitted
(if required)
(List question numbers)
First submission Not yet demonstrated
Resubmission (if required) Not applicable
DIPMB1_AS_v3A1

Task 4 — Reasonable enquiries
In the course of gathering information about the couple, you are required under the National
Consumer Credit Protection Act 2009 to make all ‘reasonable’ enquiries to determine a borrower’s
objectives, requirements and financial situation.
Identify at least six (6) ‘reasonable’ enquiries that you would make with the clients in the case study
and explain why these enquiries are important in terms of NCCP compliance. (200 words)
Student response to Task 4
Six reasonable inquiries that the lenders have to make with the clients in order to reduce the risk of
the lender:
 What was the impact of the credit contract on the client when they enter into the complex
and unsuitable credit contract.
 Whether the client is the new or the existing customer of the credit provider.
 Whether the client has the capacity to enter into the credit contract after meeting its fixed
and variable expenses.
 The current salary of the client and the nature of the source of the client salary.
 The desired credit card limit of the clients and the period for which the credit is required.
 Recent income tax return, payroll slip and the statement of their income from their
accountant.
The importance of inquiries about the borrower's objectives, requirements and financial situations
help the lenders to know the clients profitability and the stability (Bhutta and Keys, 2017). This
further help the lenders to know whether the client has any assets to cover the home loans security
or not. It also helps the lenders to know the deposit capacity of the clients and the nature of the
source of the income.
Assessor feedback for Task 4 — Reasonable enquiries
(Insert Feedback)
Question(s) that need to be resubmitted
(if required)
(List question numbers)
First submission Not yet demonstrated
Resubmission (if required) Not applicable
DIPMB1_AS_v3A1

Task 5 — First Home Owners Grant and home buyer assistance schemes
Describe the First Home Owner’s Grant or home buyer assistance scheme benefits and stamp duty
concessions that are available in your State or Territory, who would be eligible and what would be
their benefit? Are Philip and Jennifer eligible for any assistance?
Note: Please identify which State or Territory you are from in your answer. (150 words)
Student response to Task 5
The state from where the Philips and Jennifer belong is the New South Wales of the Australia. The
eligibility criteria available to the first home buyer assistance under First Home Owner's Grant
scheme is if a client purchase existing home having value less than 650000 then they need not to
pay any transfer duty (Bhutta and Ringo, 2017). And if the value of the property is exists between
the 650000 and the 800000 and apply for concessional transfer rate than the amount of concession
is based upon the value of existing property. In the given case, Philip and Jennifer's purchase
existing home and the property value is 490000, then they are eligible for the full exemption of the
stamp duty.
Assessor feedback for Task 5 — First Home Owners Grant and home buyer assistance schemes
(Insert Feedback)
Question(s) that need to be resubmitted
(if required)
(List question numbers)
First submission Not yet demonstrated
Resubmission (if required) Not applicable
DIPMB1_AS_v3A1

Task 6 — Professional network and loan settlement process
1. Name three (3) parties, who are not directly involved in the processing of a loan and what their
role is. Explain how you would communicate with them in an efficient and effective manner so
that they understand pre-settlement conditions and their involvement required. (100 words)
Student response to Task 6: Question 1
The three parties who are not directly involved in the processing of a loan is Glenn Brown brother
of Philip's, Real estate agent and the seller of the property. The role of the Glenn Brown is the pre-
settlement of the property purchase id that he reffer the Philip's and Jennifer's to the lender in order
to borrow the home loan (Koeppl and MacGee, 2017). The role of the Real state agent is to place a
meeting between the Philips and Jennifer's and the seller of the home. The real estate agent role is
intermediary. The role of seller in this case is that they are the owner of the home.
2. Explain how you would develop and maintain relevant networks with professionals such as those
you detailed above or other professionals to ensure you are up to date with the products or
services they provide. (100 words)
Student response to Task 6: Question 2
The first way towards maintaining the professional network is organizing and prioritize the current
connections on the social medias such as Facebook, twitter, Instagram etc. By showing the care
towards the professionals in order to stay in touch such as emails, phone calls etc (Park, 2020). is
also one way to maintain relevant network with the professionals. By offering the professional any
help in case they are in need of any help and by help them in case if the professional deals with any
challenge is the way to develop relevant network.
3. You want to ensure that Philip and Jennifer have all the key insurance protections in place in
case something unfortunate was to happen to one of them. What process would you follow
during your discussion with the clients to ensure you have a good assessment of their needs?
(100 words)
Student response to Task 6: Question 3
The brokers are the professionals who experienced the different ins and outs of the claims process.
They build a strong relationship with the companies by working daily with the insurance companies.
The brokers are able to negotiate with the insurer on behalf of the clients in case if the things are not
straightforward with the claim (Park, 2018). The brokers are the one who truly take care of all the
issues the client faces while selecting the lender and also while taking the loan for the home.
4. Briefly explain why it is important for the broker to remain informed of developments in the
lending process despite not being actively involved at every stage. (100 words)
Student response to Task 6: Question 4
The real estate brokers are not directly involve in the lending process or the buying and selling
agreement of the property, but they help the seller in knowing the market value of the property.
They also help the seller in providing the best client who can offer them the highest price of the
property (Ouazad and Kahn, 2019). Brokers of the real estate are the one who find the buyer for the
seller of the real estate property and they find the seller for the buyer of the real estate property. In
the given case the Philips and Jennifer come across the seller of the home through real estate broker
only.
DIPMB1_AS_v3A1

5. Application form and related documents have now been signed and forwarded to the Lender for
approval. Philip and Jennifer have agreed that you will keep their Solicitor informed of progress
if/when the loan is approved.
Refer to the ‘Example of an Organisation’s Policies and Procedures’ document in toolbox and
explain what the service standards and timelines are up to and including the issue of offer letter
and mortgage documents. (100 words)
Student response to Task 6: Question 5
The mortgage the confirmation of mortgage loan has been checked and approved by person. The
time taken by company to proceed the loan into person account and amount deduction and total
amount revived by the person and interest details and EMI's of person monthly wise will be given in
the time line (Wu and et.al., 2017).
6. Clients have now called to execute loan offer and mortgage documents and are nervous that their
Solicitor is very busy and difficult to contact. They want to know who will be responsible for
what tasks from this point in the lead up to settlement and immediately following settlement.
Explain to Philip and Jennifer who is responsible for completion of what tasks once the loan
documents have been returned to the lender and in the lead up to settlement and once settlement
occurs. Focus on the lending organisation and the client’s solicitor/conveyancer roles in this part
of the lending process. (150 words)
Student response to Task 6: Question 6
Solicitors are the one who gives legal advice to the private and the commercial clients in case if they
enter into any agreement with the others. The solicitor himself responsible for not able to solving the
legal issues related to the clients. In case if the solicitor is busy, they can call the branch and also
email the person who are practicing under the solicitor to solve the issues of the Philips and
Jennifer's (Competition and Consumer Commission, 2020). The client also file complaint against the
solicitor that they are proceeding the lending process and also not forwarding the work to the other
solicitor. The role of the solicitor is to provide all the legal advice to their client in case if they sign
the agreement. If solicitor are busy, then they have to tell this to the clients before entering into the
agreements.
Assessor feedback for Task 6 — Professional network and loan settlement process
(Insert Feedback)
Question(s) that need to be resubmitted
(if required)
(List question numbers)
First submission Not yet demonstrated
Resubmission (if required) Not applicable
DIPMB1_AS_v3A1

Task 7 — Interest rates
1. Conduct your own research and answer the following:
(a) What is the role of the RBA with respect to the movements of interest rates?
(b) Why is it important to have these controls and how do they impact mortgage
loans in Australia?
(c) Are banks obliged to follow the RBA cash rate? Explain the reason for your
answer.
(200 words)
Student response to Task 7: Question 1(a)–(c)
RBA form monetary policy that also involve declaration of the interest rate. It takes decision over
interest rate that further influence over interest charge by other banking and financial institutions.
The policy directly influence the further borrowing transactions in Australia. Banks come under the
RBA which is further influenced the interest rate (Wong and et.al., 2018). Monetary policy is
unanimous of the entire country which further influence every single aspect of the policy making in
country.
2. Philip and Jennifer from Case study 1, have called to discuss whether they should fix the interest
rate on their loan after having received several conflicting viewpoints from family and friends.
(a) Explain the process you would use to research and identify the various
product options available to meet the needs of Philip and Jennifer.
(b) Explain to Philip and Jennifer two (2) advantages and two (2) disadvantages
of fixing a loan over different fixed rate terms.
(150 words)
Student response to Task 7: Question 2(a)–(b)
The research in respect to the interest rate can be done with the support of professionals. They can
further go through internet to search the entire information. As internet disclose the different
product options. The information sources provide different advantages like it clarify the client about
the product. Interest rate also clarifies in this. There are certain disadvantage like many times
information do not modify by these information sources (Wilhelmsson, 2020). Also the
professionals in greed of grating customer spread wrong information that is further mislead the
entire information.
3. What other option/s can you suggest if they remain uncertain about whether to fix the rate on
their loan? (100 words)
Student response to Task 7: Question 3
They can visits to branch location in search of information. This will led them towards the right
information. Interest in loans are rather fix or flexible. The current loan do not offer fixed interest
that indicate as the interest will remain flexible.
Assessor feedback for Task 7 — Interest rates
DIPMB1_AS_v3A1

(Insert Feedback)
Question(s) that need to be resubmitted
(if required)
(List question numbers)
First submission Not yet demonstrated
Resubmission (if required) Not applicable
DIPMB1_AS_v3A1