Business Management Report: Financial Strategy & Analysis

This comprehensive business management report delves into various aspects of financial strategy, stakeholder analysis, and professional development. It begins with an analysis of profitability using the Profitability Index calculator, evaluating investment projects and their financial viability. The report then examines the National Australia Bank (NAB), exploring its business objectives, marketing strategies, and customer service challenges. It identifies stakeholder motives, communication styles, and the importance of break-even analysis in determining cost, volume, and profit relationships. The report further outlines policies and procedures for professional development, including setting KPIs for short, medium, and long-term goals, and identifies key sources for gathering feedback. Finally, the report provides information on relevant training packages and potential units of competency for accounting roles.

Running head: DIMPLOMA OF BUSINESS MANAGEMENT
Business Management
Name of the Student:
Name of the University:
Author’s Note:

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Table of Contents
Question A.......................................................................................................................................2
Question B.......................................................................................................................................3
Question C.......................................................................................................................................4
Question D.......................................................................................................................................5
Question E.......................................................................................................................................5
Question F........................................................................................................................................7
Question G.......................................................................................................................................7
Question H.......................................................................................................................................8
Question I.........................................................................................................................................8
Bibliography....................................................................................................................................9

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Question A
The Profitability Index calculator can be well calculated for the purpose of analysing the
financial viability of the investment project helping the investors the right project for the purpose
of investment. Profitability Index, is also said as a profit investment ratio and value investment
ratio is the ratio of payoff to investment of a proposed investment project. The profitability index
can be well evaluated with the help of the following given tables:
Project 1:
Project 2:

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Project 3:
Question B
1) The organisation that has been selected for the purpose of analysis is the National
Australia Bank that would be considered for the purpose of analysis. The strategy
followed by the business is acquiring customers and revenue generation by providing
extensive services in the field of banking and financial services. The business objectives

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of the NAB is to provide a two-fold services whereby offering a wide variety of services
to individual and business customers for collecting payments that would be including
fees, charges and interest on the products and services that are usually rendered to
customers.
2) The key marketing strategies that are used by banks is Marketing Cooperatively with
Partners, Entering into new markets, set yourself apart from the competitors in a good
and competitive way and marketing into right social media platforms are some of the key
marketing techniques that are used by the National Australia Bank.
3) In terms of business strategy it could be well observed that the company reported in the
sustainability report and the annual profit that one of the common business strategy they
are increasing the customer base and enhancing the business services with the help of
proper technological tools and ideas.
4) Operations and Business Activities vary from banks to banks and one particular strategy
like low cost financing may not be that attractive to other banks as a key marketing and
business strategy. However, instead other banks may focus on better connectivity and
additional banking services that are rendered to the customers. Thus, it become important
to assess and analyse the demand and requirements from the view point of customers.
Question C
1) The key customer problem that the company has faced during the business course of its
operations are primarily in the field of financial products services that are rendered by the
company whereby the company gives a general advice on the various types of financial
products that are sold by the company to the consumers of the company. There has been

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disputes that the sales person are selling financial products and instruments to customers
for whom the desired products or services may not be in accordance with the risk and
return objective of the client.
2) Challenges particularly that customer services could face during the starting period of a
business can be primarily in the field of providing extensive details about the products
and services that are being offered to the customers. In addition to the frequently asked
questions by the customers about the products and services there are challenges faced by
the customer service executive in dealing with customer about the extensive details and
sales support services that is required during the business operations.
Question D
1) Potential Stakeholders of the company includes the employees, customers, shareholders,
suppliers and lenders that are directly associated with the company. The business
operations that are undertaken by the company should be benefiting all the stakeholder’s
of the company so that it can grow sustainably and the same can be well done with the
help of proper business and companies polices that well addresses the needs and
functions that are directly associated with the company. However stakeholder’s motives
can also be pillared on three strong basis and that are in the field of need for affiliation,
need for power and the need for achievement of growth and rise.
2) The three types of communication that could differ between the various types of
stakeholders are traditional reporting, project relations and direct communication
approach that are followed by the company. However, it is important to note that the
communication approaches that are followed by companies in the field of communication

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may be different as different stakeholders would require different means and
information’s for the purpose of communication purpose. For example the shareholder’s
or the stakeholders of the company may require financial report of the company for the
purpose of effective communication. On the other hand, the suppliers of the company
would be requiring the operational requirement for the firm and the supply form of the
company that would be including the supply side form for the company.
Question E
1) Breakeven-Analysis could be well used by the production and management accountant
for the purpose of determining the total variable and fixed costs that are well compared
with the total sales of the company in order to determine the total level of sales volume
that needs to be done by the company. The break-even point formula is calculated by
dividing the total fixed costs of production by the price per unit less the variable costs to
produce the product.
2) Breakeven Analysis is the technique of determining the relationship between the cost
volume and profits at the various levels of activity with an emphasis placed on the break-
even point. The break-even point can also be well referred as the point where the business
receives neither a profit nor loss in the due course of business activity. The key
advantages of the breakeven point are as follows:
 Measurement of profit and losses at the various level of production and sales
activity undertaken by the company.
 Predicting and interpreting the effect of changes in the sales price.
 Estimating and Analyzing the differences between the fixed and variable costs

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 Interpreting the effect of cost and efficiency change in the overall profitability of
the company.
Disadvantages of Breakeven Point can be as follows:
 The sales prices cannot be constant at all level of output and this stands out to
be the key drawback for the break-even analysis.
 Assumption of constant production and sales of the company at various level
of business activity.
 Time involved may be lengthy for preparing the breakeven charts.
 The breakeven analysis can only be applied to single product for the purpose
of analysis.
Question F
The key policies and procedures that needs to be followed and addressed for managing
professional development goals and the same can be in the field of alignment of various activity
with the daily life activities. The various policies can be in the form of learning new skill sets,
starting networking, reading more, improving and focusing on the work life balance and
challenging yourself with the various activities undertaken. On the other hand, it is equally
important to work on the weakness that is possessed within us and getting organized with the
various business activity and task undertaken by us. On the other hand, it is equally important to
communicate better from the various aspect of life from professional to personal life.

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Question G
KPI is a performance indicator or as a key performance indicator that is a type of
performance measurement. The KPI’s evaluate the success of an organisation with response to
specific activities and factors.
1) KPIs for your short-term goals: Setting Attainable Goals and Setting Relevant Goals that
can be well determined in the short term period that is available for the purpose of
attaining and evaluation.
2) KPIs for your medium-term goals: Setting Time Specific Goals and Setting Measurable
Goals are some of the key medium terms goals that can be well considered for the
purpose of analysis.
3) KPIs for your long-term goals: Long term goals can be well assessed with the help of
setting specific goals and attaining them in the due course of defined time-period.
Question H
The three key potential people that can help in achieving and attaining feedback helping
in overall professional development can be from the employees of the workplace, boss of the
company or workplace and the clients of the company that helps in professional development.
On the other hand, the ways of gathering the feedback from each of the sources could be
in the form of professional presentation and ways by which the performance and activities could
be well improved by the individual.

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Question I
1) National Training Package: Certificate IV in Accounting.
2) Potential units of competency and qualifications: The qualification refers to accounting
job roles and functions that would be provided in financial services and other industries
that require accounting support functions. Individuals and Candidates in these role apply
theoretical and specialist knowledge for working autonomously and exercising judgments
in the various routine and non-routine course that are undertaken.
3) Registered training organizations (RTOs) that deliver the qualification are North
Metropolitan TAFE and ABS Institute of Management.
4) The RTO’s website to find information on courses are:
 North Metropolitan TAFE: https://www.northmetrotafe.wa.edu.au/
 ABS Institute of Management:
https://www.myskills.gov.au/RegisteredTrainers/Details?
rtocode=51804&CourseCode=FNS40615&keywords=&distance=25&locationId=
0#trainingProvider
Bibliography
ABS Institute. (2019). Government Funded Courses Perth - ABS Institute. [online] Available at:
https://www.absinstitute.com.au/ [Accessed 20 Aug. 2019].
Klipfolio.com. (2019). What is a KPI? Definition, Best-Practices, and Examples. [online]
Available at: https://www.klipfolio.com/resources/articles/what-is-a-key-performance-indicator
[Accessed 20 Aug. 2019].

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Money-zine.com. (2019). Profitability Index Calculator. [online] Available at:
https://www.money-zine.com/calculators/investment-calculators/profitability-index-calculator/
[Accessed 20 Aug. 2019].
Myskills.gov.au. (2019). ABS Institute of Management - 51804 - MySkills. [online] Available at:
https://www.myskills.gov.au/RegisteredTrainers/Details?
rtocode=51804&CourseCode=FNS40615&keywords=&distance=25&locationId=0#trainingProv
ider [Accessed 20 Aug. 2019].
Northmetrotafe.wa.edu.au. (2019). North Metropolitan TAFE | Build Your Skills. [online]
Available at: https://www.northmetrotafe.wa.edu.au/ [Accessed 20 Aug. 2019].
Ong, C. (2019). How the Experts Set SMART Goals and KPIs. [online] Envisio.com. Available
at: https://www.envisio.com/blog/how-the-experts-set-smart-goals-and-kpis [Accessed 20 Aug.
2019].