This report provides a detailed analysis of a balanced scorecard implemented at Great Persons, Inc. (GPI), a nonprofit organization. The report begins by outlining the process of developing the balanced scorecard, including the formation of a committee, the identification of critical success factors (CSFs) using the nominal group technique, and the development of perspectives based on grouped CSFs. The report then discusses the advantages and disadvantages of using a balanced scorecard, specifically in the context of GPI, highlighting benefits such as improved client satisfaction and stakeholder awareness, as well as potential challenges related to workload and employee perception. Furthermore, the report identifies specific CSFs for each perspective of the balanced scorecard, including client perception/community, financial support, internal processes, and workforce quality. The report also emphasizes the importance of monitoring and reporting performance for each CSF, ultimately aiming to provide a comprehensive overview of performance management within the organization.
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