Leadership and Management in the Pike Place Fish Market: A Report

This report provides an analysis of the leadership strategies implemented at Pike Place Fish Market. The study focuses on the management style employed, particularly 'management by inspiration', and its positive effects on employee satisfaction, reduced turnover, and enhanced customer relations. The report examines the role of informal coaching and the alignment of employee and organizational visions. It also highlights how the leadership approach, characterized by enthusiasm and a playful work environment, has contributed to the company's success. The report references several academic sources to support its findings, concluding that management by inspiration and informal training are effective strategies for improving both employee and customer satisfaction levels.

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Running head: INTRODUCTION TO MANAGEMENT

INTRODUCTION TO MANAGEMENT
Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Conclusion.......................................................................................................................................3
References........................................................................................................................................5
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Introduction
The performances and the satisfaction level of the employees are affected by leadership style
endured by leaders of organization to guide and lead employees. The management by inspiration
is considered as an effective style of leadership as it helps in inspiring the employees of the
organization to realize their full potential and achieve the objectives of the organization.
Discussion
As opined by Yamada, Shimamoto & Wakano (2015) the changes in Pike Place Fish Market
helped in improving job satisfaction and also helped in the reduction of employee turnover as the
changes in the Pike Place Fish Market helped in improving the motivation level of the employees
of the organization. As a result of the changes, the employees of the organization do not consider
themselves as separate entity with the organization as their personal vision has been aligned with
the vision of the organization which has further enabled to increase their jobs satisfaction level.
The changes in Pike Place Fish Market have helped the employees of the organization to
recognize their full potential and therefore they work hard towards doing justice to their potential
which has in turn helped in increasing the job fulfilment level of staffs and reducing the
employee turnover level. As a result of the changes in the organization, the employees of the
organization, perform their daily jobs and responsibilities in a manner of play which further
helps in increasing job satisfaction and reducing employee turnover.
The changes in attitude affected customer satisfaction level as due to high level of employee
satisfaction, the employees of the organization interacted in a friendly manner with the customers
making them feel that they are the only two individuals present in the world and also interacting
with the customers in a playful manner which helped in increasing the level of customer
satisfaction.
As opined by Barnwell (2015) the leadership style which is followed in Pike Place Fish Market
is management by inspiration in which the leader or managers inspire their team members of
employees to improve their performances in order to realize their full potential. The management
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INTRODUCTION TO MANAGEMENT
by inspiration is an effective style of leading and managing people in which the top management
of the business find easier methods to satisfy or delight people in a relevant and special manner.
The management by inspiration involves contributing to the life of the employees not because of
the need of the business but because of the need of the employee. This style of leadership
involves being emotionally available for the people as it is considered as impactful note of regard
which helps in improving communication and strengthening relationships. As opined by DuBois,
Hanlon, Koch, Nyatuga & Kerr (2015) the management by inspiration style of leadership
involves being enthusiastic, creative and fun living in a natural way and developing a spirit of
play among the employees in every task they perform. The management by inspiration involves
choosing such an attitude by the leaders so that it does not affect the employees and team
members. The management by inspiration is a component of transformational leadership in
which the leaders empower, motivate and stimulate staffs to innovate and build changes which
will assist develop and shape not only future of organization but also that of employees.
As opined by Ekinci & Theodoropoulos (2018) coaching is applied at Pike Place Fish Market in
an informal manner as the employees learn new skills and learnings from their seniors and
supervisors while working with them. There is no formal schedule or any formal learning
objectives which are set to be accomplished and rather the employees of the organization learn
from everyday conversations and interactions in the workplace. In the Pike Place Fish Market,
individual set coaching goals for themselves and accordingly work towards achieving the
coaching goals. In the informal coaching approach, there is no specific approach towards
coaching and the seniors employees of the organization ensure that there impart their maximum
knowledge to their peers and juniors and accordingly set coaching goals for themselves on a
daily basis.
Conclusion
Thus it can be stated that the management by inspiration is an effective leadership style which
helps in increasing the satisfaction level of the employees and also helps in improving customer
fulfilment level of organization. From the above report it can also be concluded that informal
training is considered as the best training approach as it involves learning through experiences.
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References
Barnwell, D. J., Jr. (2015). Strategies to overcome barriers to a more effective leadership style.
Business Premium Collection. Retrieved from
https://search.proquest.com/docview/1751011259?accountid=30552
DuBois, M., Hanlon, J., Koch, J., Nyatuga, B., & Kerr, N. (2015). Leadership styles of effective
project managers: Techniques and traits to lead high performance teams. Journal of
Economic Development, Management, I T, Finance, and Marketing, 7(1), 30-46. Retrieved
from https://search.proquest.com/docview/1681254193?accountid=30552
Ekinci, E., & Theodoropoulos, N. (2018). Informal delegation and training. St. Louis: Federal
Reserve Bank of St Louis. Retrieved from
https://search.proquest.com/docview/2059066021?accountid=30552
Yamada, H., Shimamoto, D., & Wakano, A. (2015). Importance of informal training for the
spread of agricultural technologies: Farmers as in-residence extension workers and their
motivation for sustainable development. Sustainable Development, 23(2), 124.
doi:http://dx.doi.org/10.1002/sd.1580
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