FIT2090 Business Information Systems: Six Sigma and Process BPI

This report provides an analysis of business information systems and processes, focusing on Six Sigma methodologies and business process improvement (BPI) techniques. It includes an overview of Six Sigma, its benefits and disadvantages, and its application in business transformation. The report also presents a case study of Tesco, examining its current business processes, identifying inefficiencies, and proposing a new business process model using BPI. Furthermore, it covers business performance analysis using various tools and techniques, and summarizes the roles of IT and business information systems in the proposed business process. The report concludes by discussing the nature of BIS jobs, their importance, and the skills required, offering a comprehensive overview of enhancing business operations through strategic information systems.

BUSINESS INFORMATION
SYSTEMS AND
PROCESSES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
What is six sigma? An overview of Motorola case study:..........................................................3
Benefits of six sigma:..................................................................................................................4
Disadvantages:............................................................................................................................4
The six sigma process of business transformation:.....................................................................4
Recommendations:......................................................................................................................5
Describing the selected business process in its current situation:...............................................5
Modelling the current business process using the graphical tools:.............................................6
Critically discussing the aspects of the selected business processes that are inefficient and
needs improvement:....................................................................................................................7
Proposing a new business process model and justifying how the business process is improved
by applying Business Process Improvement (BPI) technique:...................................................7
Carrying out business performance analysis for the current and new business performance
with the help of tools and techniques:.........................................................................................9
A summary of the roles that IT and Business Information Systems play in the proposed
business process:.......................................................................................................................10
Discussing the nature of two BIS jobs and the importance of BIS on the organizations.
Summarising the skills and expertise needed for such jobs:.....................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
The writing is about business information systems and its processes that are indeed the
powerful techniques that can be utilised by the firms of digital era. There are various appropriate
techniques available related to such aspects that are useful if handled carefully to organize the
business processes. In this brief about the mentioned topic, three tasks are to be done that will
analyse various advantageous and disadvantageous factors that are to be considered while
carrying out the activities. Task one will have two parts, one will have information about the
processes of business operations and second part will be of presentation about the same. Task
two and three will comprise factors that improve business performance and the emerging trends
in the sector respectively.
MAIN BODY
Task 1 Business Information Systems and processes:
What is six sigma? An overview of Motorola case study:
Any business entity strives to achieve the overall business objectives that can allow them to
attain the desired success rates Hetrick, R., McDonald, B., & Park, J. (2021). For this, there
has to be a full proof evidence that the customers are being satisfied with the activities and
that the firm is reliable of its activities. Six Sigma is the exact methodology that can enable a
business firm to ensure excellency in its business operations with the help of its framed
principles and mechanisms. These enjoy a spike in their accessibility rates as many business
firms have decided to opt for these activities to achieve success. (contd. In ppt)
Benefits of six sigma:
1. The approach of six sigma helps in the analysation of lacking areas that are the reason
behind each and every loss incurred. With this the activities are being improved by the
firm and thus, results in customer satisfaction rates and loyalty aspects.
2. Reduction in waste materials is the main motive of such methodologies that is known for
its data driven technical approaches in eradicating wasteful activities. It identifies which
all can be the improving aspects that can result in the optimum utilisation of available
resources.

3. Effectively managing time is an advantage provided by the six sigma analysis, that results
in efficient business performance and balances work life of the people. With this, the
lower level management can also work by getting motivated from the top tiers in
contributing in goals and objectives.
Disadvantages:
1. The methodologies of six sigma only focus on the quality of the produced items and can
cross any limits to evaluate the success rates. This can result in an increase in the cost of
production and can lead to financial instability.
2. For the production and delivering of resources and services mentored, it demands a high
rate of production along with the high and advanced technologies in turn. Moreover,
there will also be a need of recruiting more talents that require a large investment.
3. There are even confronted real time barriers as the process is a time consuming one. This
then becomes hard to predict that will it be as efficient as the resources invested or not
and makes it difficult to form suitable strategies Trubetskaya, A., & Mullers, H. (2021).
The six sigma process of business transformation:
The methodologies of six sigma are unpredictable in nature which means that it might
either avail success or might be the reason behind someone’s losses. However, it can even be
said that the logic behind such activities have to be understood in order to improve the quality of
manufacturing processes. The process of business transformation is defining the business
problems and relating it to the goals. Measuring problems with available performance rates
and statistics to evaluate the outcomes, then comes analysing was the process efficient enough
to carry on with or not. At last, it can be improved with the help of discovering possible
relationships among established variables that are suitable for the business performance
Viriyasitavat, W., & Hoonsopon, D. (2019)..
Recommendations:
In the case of Motorola case study, it can be measured that the firm maintained high
efficiency while adopting to such innovative aspects by eliminating waste activities to minimise
variation in its overall business operational activities. Therefore, it can be evaluated that the
techniques are always tricky in the business environment because of risky nature and there is a

need of proper research and evaluation of business needs and goals Ershadi, M., and et.al.,
(2020).
Task 2 Business Process and Lean Operations:
Describing the selected business process in its current situation:
The selected business process is being taken from a retail brand Tesco, that tend to operate
in the global market with its various operations processes. To be specific, the food and
retail industry is said to be the largest in the UK industry that is said to provide
employment at its best. Currently the business operations are said to be the highest in
ranking, but is also lacking behind in the case of profit maximisation. Also the selected
business process that is the technological operations operate on low pricing strategy and
relies heavily on the promotional aspects to attract customers. It is also indicated that Tesco
and its business process is facing low quality in the products and services that are the most
important aspects of the retailing sector. However, the brand is continuously focusing on
employee training and development programmes to contribute towards the strategic
development of the overall business processes and activities of the firm Shad, M. Kand et.al,
(2019)..

Modelling the current business process using the graphical tools:
The above process flowchart is giving a serious and clear evaluation of the current business
process that is the technological department. It is being shown that how and what all problems
the business process is facing in terms of low level of business and technical strategies along
with the pricing policies. Further, solutions regarding the problems have been identified that
how effectively the business process can be transformed into a new and efficient aspect of a
business firm. This can facilitate the payment made to several modes of the technical department
and can also result in the integration of all the activities that are related to the technical
department Ahmed. Ahmad. & Othman. (2019).. All the above mentioned activities in the
flowchart are directed towards the same common goal of satisfying the customers of retail
business sector whose main ideology is to maximise the profit rates by carrying out the business
activities. In order to achieve the global satisfaction rates, then it is mandatory to apply the
digital and innovative techniques that will attract more potential audience.
Low level of
pricing
strategy
Low level of
business and
technical
strategies
New
technology
integration for
high customer
experience
Employee
development
and training
programmes

Critically discussing the aspects of the selected business processes that are inefficient and needs
improvement:
The selected business process is the technological department that mainly deals with the
new and innovative techniques to provide solutions that can respond to the customers’
needs and wants. Tesco’s competitive advantage and position is dependent on managing
technological risks and research and development aspects of the technical department.
These two aspects are currently facing a lot of criticism due to the malfunctioning of a
variety of products and services produced through these Aydiner. and et.al., (2019).. There
is also a need of installing and launching capital investment techniques that will guide the
management operations in dealing with the change that is required to satisfy the needs and
demands of the customers. The production capacity of the business process is continuously
reducing resulting in the low quality of activities provided by the firm. Tesco needs to
understand the need of adopting modern era techniques and various methods that can
safeguard the implementing of technological aspects efficiently to achieve the customer
satisfaction rates.
Proposing a new business process model and justifying how the business process is improved by
applying Business Process Improvement (BPI) technique:
The technique of BPI helps the business analysts to identify and analyse the business areas
that require improvement, accuracy and efficiency rates in order to achieve the overall
business objectives. These are basically making changes and amendments in the overall
business process to meet the requirements that are essential in the nature of business
environment Anderson. & Bidwell. (2019).. The selected business process is the
marketing department that is necessary to carry out any business opportunity.

STEP 1:
Conducting research
about the targeted
audience of different
products and services.
Identifying the
competitors in the
market and substitutes of
the products available.
STEP 2:
Identifying the audience
and exploring recent
trends and analysis
preferred by them.
Aligning all the similar
aspects with consumer
insights to satisfy the
curiosity levels.
STEP 3:
Establishing various
marketing metrics that
will be used to measure
the benchmarks set and
will also prioritise the
brand reputation. All the
ROI aspects will be
monitored here

The above proposed new business model about marketing business process shows that by
applying the BPI techniques of defining, measuring, analysing, and improving, it is clearly
depicted that the opportunities to define what all improvement is needed in the achievement of
the overall organizational objectives. From the above presentation, it can be justified that the
marketing activities of a business can be improved if it properly defines the targeted audience
along with the competition rates. In order to carry out this process, measuring the recent trends
and preferences of the consumers will be followed by the business to further analyse consumer
insights to deliver the desired deliverables Antony. & Gupta. (2018).. Next comes the
improvement techniques by the application of various benchmarks set to monitor the whole
process in order to improvise the lacking areas.
Carrying out business performance analysis for the current and new business performance with
the help of tools and techniques:
Performance analysis is the way of evaluating and determining how a business has
performed during a certain time period to measure the revenue techniques. For the current
and new business processes it is important to analyse which all techniques will be of
beneficial nature and what all improvements it demand to achieve the overall business
objectives.
Picturing the tasksMonitoring the tasks by setting
benchmarks
Designing the tasks

The above process chart has been applied to imply the steps that should be followed by the
current selected business process that revolve around customer centric aspects. The main
ideology behind is to enhance the potential of the business process so that all the activities can be
carried out efficiently is technological operations to improvise the activities that that can help in
the attainment of reasonable pricing levels. Pricing levels are a prominent factor in these aspects
because they help in maintaining the financial stability of the business.
The above represented process flowchart is about the new business process of marketing
activities that are essential for the activities of business environment. It has been implicated that
there are many steps in the marketing analysis that are very prominent in the global business
environment. The very first step is to spread awareness about a particular product or service that
are to be marketed. This can be done through sponsors of the brand who will believe in the brand
strategies and the alignment these series of events will have. After these steps, the most
important step is the one of competitor analysis, that is crucial for any business process and
affects the relationship between the business and its customers. That is why the whole business
process performance analysis is dependent on the activities that are carried out in order to
achieve the overall business goals Dutta. and et.al., (2020)..
A summary of the roles that IT and Business Information Systems play in the proposed business
process:
Information Technology is a term used in the analysing of specific data, facts and figures
about anything that can create, process and store relevant information about all forms in
the electronic mediums such as computers and other electronic devices. On the other hand,
SpreadingawarenessabouttheportfolioofproductsFormingstrategiestodeveloprequiredperformanceratesAligningthestrategiesformedAnalysingthecompetitorsBuildingofrelationshipsthroughsocialmediaplatforms

Business information systems is an aspect that relates to all technological information, and
also the people related to it. This involves various management as well as techniques and
concepts about something and tends to find solutions for the same. The role played by
these is to identify and monitor all the business activities, be it the starting ones or the
ending and provides timely information about the related events happening around.
The role of IT in the new business process of marketing is connected with the rules of
managing a lot of electronic and technical analysis to measure the performance rates of
customer centric activities. These are often done on a large basis that will have the impact
on the overall business goals and objectives. Since marketing means promotion of products
and services to the audience, it is very important to identify and determine even the
smallest part of lacking and growing areas. This is because of the preferences and trends
that differ in the activities provided. Therefore, the role of IT is to spread awareness about
some aspects using the modern and digital areas to reach to the maximum people in a short
span of time by eradicating errors that might have occurred.
The role of Business information systems in the marketing activities is of a significant
nature as it is related with the information that is being accessed to the marketing managers
and others in charge. A continued and framed function of marketing is to help in the
decision making process that has been carried out to analyse which operations require how
much attention and time period. Like this, the collaboration and connection with the
customers increase and business processes get to know what all activities should be
strategically initiate and further be amended as and when required.
Task 3: Emerging trends in Business Information Systems:
Discussing the nature of two BIS jobs and the importance of BIS on the organizations.
Summarising the skills and expertise needed for such jobs:
Business Information Systems are the information related business information and solution
provider that help in the seeking of various attributes of how to analyse the information facts and
figures. The two jobs identified are the Cyber security analyst and Data analyst.
1. Cyber security analyst: The task of cyber security analyst is to be responsible and
attentive enough in safeguarding various aspects of technological and innovative
department that can be prone to threat by several cyber-attacks. These involve

researching about recent trends in such crimes reported as well as to create future plans
on how to deal with such circumstances. The nature of the job is to mainly educate
people about these heinous acts to steal valuable information and to further take various
measures.
2. Data analyst: Data analysts are responsible to carry out the activities that are related with
the maintenance of various statistical data and techniques that require gathering of
information from different sources. These also require to study about latest events going
on in the surroundings that can be implicated to reach to the maximum limits. The
information and data gathered and then stored needs to be cleaned top maintain the early
commencements that can be utilized in detail.
Skills required to be a cyber security analyst:
1. To effectively carry out the details of being a cyber security analyst, it is essential to be
passionate about the job one is indulged in.
2. The skills of scripting, that is related with the coding programs has to be critically
advanced and to be understood that this coding is different from the others.
3. The framework mentioned in this job has to be followed strictly that will describe the
policies and tools mentioned.
Skills required to be a data analyst:
1. SQL, the standard language should be known to communicate and connect with the
databases. Almost all the data structures understand this language and requires technical
advancements techniques.
2. Machine learning is very important in this job because of the development criteria that
needs to be maximum over the time.
3. Statistical visualization is the need and the most important value point because of the
insights it provides in improvising the decision making process.
CONCLUSION
The above report helped in the understanding of various techniques of business information
systems and process. In the writing, it was mentioned about the six sigma theory of
Motorola case study that analysed various aspects of business performance improvement.
For this, several process charts were made to indicate the lacking aspects that can help in the

achievement of business performance. Justifications and recommendations are also provided
to further enact these in real life. Moreover, BIS jobs and its nature, the skills and
knowledge requirement were mentioned to understand the role of BIS in various business
activities.

REFERENCES
Books and Journals
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the careers of managerial workers. Organization Science, 30(5), 1000-1029.
Antony, J., & Gupta, S. (2018). Top ten reasons for process improvement project
failures. International Journal of Lean Six Sigma.
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of business process performance. Journal of business research, 96, 228-237.
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Viriyasitavat, W., & Hoonsopon, D. (2019). Blockchain characteristics and consensus in modern
business processes. Journal of Industrial Information Integration, 13, 32-39.