Customer Service and Complaint Case Studies in Fitness

This assignment presents a series of customer service and workplace safety case studies within a fitness facility context. The scenarios cover a range of situations including client inquiries regarding fitness programs for older adults and individuals with intellectual disabilities, customer complaints about equipment availability and service procedures, and issues related to workplace health and safety concerning A-League footballers' behavior and cultural sensitivities. The solutions provided address identifying client needs, recommending appropriate fitness services, outlining strategies for handling complaints, and implementing policies to prevent future issues, including risk management strategies. The assignment also examines the application of WHS principles and legislation to ensure a safe and positive environment for all clients and staff.