This report examines the Flight Centre case study, focusing on issues of underpaying staff, excessive customer markups, and a problematic work environment. It analyzes the current trends and issues associated with the case, drawing on relevant academic and management literature, to highlight the negative impacts on employee morale, productivity, and customer satisfaction. The report proposes strategies to improve performance management, coaching, and delegation within Flight Centre, including clear communication of goals, employee motivation, feedback mechanisms, defined roles, and accountability. Recommendations are provided to address the issues, such as adhering to minimum wage regulations, compensating overtime, and improving employee training. The report aims to provide a series of recommendations which shows the ways that help the company to better manage the performance of the staff appropriately.
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