Change Management Implementation Plan: Business Model for Flipkart

This report presents a detailed change management implementation plan specifically tailored for Flipkart's business model. It begins by outlining the importance of setting clear priorities, collecting and analyzing data, and maintaining consistent communication with management and employees. The report then details the implementation activities, including securing management support, creating a case for change based on data, and ensuring employee involvement. It emphasizes the importance of structured communication, obtaining necessary approvals, and establishing a timeline for the change. The post-implementation process includes stakeholder engagement, setting objectives, establishing a monitoring and evaluation framework, and analyzing outcomes to ensure the plan's success. The report covers key aspects like overcoming barriers and celebrating successes, providing a comprehensive approach to managing and implementing change within the organization.

Running head: CHANGE MANAGEMENT
Implementation plan for Change in business model of Flipkart
Name of the Student:
Name of the University:
Author note

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Implementation methods-
Setting clear and well-structured priorities is the very first step before implementing
the change. Next comes collecting and analysing the data. Key performance indicators would
be developed which could be measured and monitored on an ongoing basis. A continuous
meeting shall be ensured about every small progress regarding the change. Keeping a
continuous communication with the management and the employees would be ensured. These
meetings shall consider the strengths, weaknesses, threats and the opportunities of the change
for the company. This would help in determining whether the soundness of the strategy is in
light of the changes within the company.
Implementation activities-
The implementation activities are divided into the below mentioned activities:
Activity 1: Seeking management support. Change management plan is to be proposed in front
of the management of the company. It should be communicated to the CEO, COO, CFO,
CPO and the Operation Head of the Flipkart.
Activity 2: Creating a case for the business model change. This case could come from
different sources including the results of the data that are collected on the defect rates, the
survey on employee satisfaction, customer satisfaction, customer comment cards and the
business goals.
Activity 3: Employee involvement: Change efforts need the involvement of employees to a
great extent. Any change in the organisation, whether small or large, is to be explained to the
employees.
Activity 4: Communicating the change: The change is to be communicated with the
employees in structured and systematic way.

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Activity 5: Seeking approval. The below mentioned table would be used for listing out the
approving parties and for obtaining the required signatures.
Organisational change management team
Name Title Signature Date
Activity 5: Implementing the change- Communicating regarding the roll-out as well as the
implementation of the change. Making a timeline for the change.
Activity 6: keeping a track or follow up- after the implementation process.
Activity 7: Removing the prevailing barriers- There might be several barriers to the
implementation of the plan or after its implementation. This might include lack of training,
lack of proper equipment and supplying the needs.
Activity 8: Celebrating the success of the change
Post-implementation process (Monitoring and evaluation process) -
Step 1: Stakeholder engagement
Step 2: translating the objectives and goals of the plan monitoring and evaluation framework
Step 3: Setting the results of the inputs, the outputs, baselines, impacts and outcomes
Step 4: Setting indicators and identifying the data sources and collection methods
Step 5: Setting some realistic targets for the outcomes

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Step 6: Implementing the monitoring and evaluation plan
Step 7: Analysing and evaluating the outcomes or results
Step 8: Utilising the findings
Step 9: Replicating and sustaining the monitoring and evaluation system.