A Comprehensive Report on the Transformation Process of Flipkart

This report provides an in-depth analysis of the transformation process that Flipkart underwent following its acquisition by Walmart. It examines the external environment using PESTLE and Porter's Five Forces analyses, as well as an internal SWOT analysis. The report details the changes in Flipkart's operations, including its employee culture, product offerings, and leadership structure. It highlights the challenges and opportunities arising from the acquisition, particularly in competing with Amazon and adapting to Walmart's corporate culture. The analysis shows that the transformation is ongoing, with continuous adjustments being made to improve services and products.

Running head: ANALYSIS OF TRANSFORMATION PROCESS
ANALYSIS OF TRANSFORMATION PROCESS
Name of the Student
Name of the University
Author Note

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ANALYSIS OF TRANSFORMATION PROCESS
Executive Summary
This report is based on the analysis of the transformation based process that has taken place
in an organization. The company that has been taken into consideration for this analysis is
Flipkart which has gone through huge transformation after the acquisition by Walmart. The
external and the internal environment of Walmart has been analysed in the report. The
industry in which the company operates is also analysed in the report in detail. The
transformation that has taken place in the employees and the products of Flipkart has been
analysed in the report in detail. The analysis has depicted that the entire operations of Flipkart
are still going through changes and transformation.

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Table of Contents
Introduction....................................................................................................................3
PESTLE analysis of Flipkart..........................................................................................3
SWOT analysis of Flipkart.............................................................................................5
Porter’s five forces analysis of Flipkart.........................................................................6
Analysis of the transformation process..........................................................................7
Time taken for the process.............................................................................................8
Conclusion......................................................................................................................8
References......................................................................................................................9

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Introduction
Flipkart Pvt Ltd. is an ecommerce based organization of Indian origin that has its base
in Bengaluru. The company was founded by Binny Bansal and Sachin Bansal in the year
2007. The initial business focus of the organization was mainly on the sales of books. The
company later expanded its operations in many other fields which includes the sales of the
various other products like, fashion accessories, lifestyle based products and consumer
electronics as well. The major competition of the company in the international market is
Amazon and in the domestic field the rival of Flipkart is Snapdeal. The company is dominant
in the Indian market with a share of 39.5% share. The apparel department of the company is
the most dominant part of the entire sales of Flipkart in India and rest of the world
(Flipkart.com. 2018).
The report will be based on the analysis of the transformation based process that gas
started in Flipkart after the company has been acquired by American retail giant Walmart.
The company has gone many changes after the process of joining operations has taken place.
The operations and based of the company has changed from an internet based company to a
retail company.
PESTLE analysis of Flipkart
The analysis of the transformation based process that has taken place in Flipkart can
be analysed with the help of external environment in which the company has its operations.
Political factors – The regulations and the rules that dominate the area in which the
company operates affects the various areas. The sale related announcement that has been
made by the company is also affected by the regulations that are formed by the government.
The speed of the internet in the country also affects the successful operations of Flipkart.

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Economic factors – The economic viability of the business operations that have been
made by Flipkart is important for the purpose of operating in the country in an effective
manner (Sen and Sen 2018). The issues are also faced by Flipkart due to the lack of sufficient
stock of the products that are to be offered to the customers. The organization has faced
issues related to the prices that they offer to the customers. Flipkart has tried to retain the
loyal customers with the help of the loans that are offered by associating with the banks and
other financial institutions.
Social factors – The company has planned to extend its delivery options to the other
areas of the country which include the rural parts as well. The logistics and other necessary
funding will be set up so that it is able to provide its products and services to the customers in
the rural areas. The organization has taken initiatives to improve the balance between the
work life and the personal life of the employees in an effective manner.
Technological factors – The changes that take in the external technologies that are
used by the various individuals has affected by work process of Flipkart. The mobile
revolution that has taken place in the environment has made many changes in the operations
of Flipkart. The sales of the smartphones have increased in a huge manner in the last few
years. This has thereby enabled Flipkart to take advantage of the entire situation (Online
2018).
Legal factors – Flipkart has faced many legal issues in the process of its operations in
the industry. The main issues have been faced in the process of handling the sellers and the
sales of the counterfeit products that can affect the reputation of the company in a negative
manner. The ways by which sellers increase the demands for their products can lead to legal
issues for the company.

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Environmental factors – The company and its operations have not affected the
environment as it provides the services and products to the customers with the help of
ecommerce platform. The manufacture of products that are offered by the website are mainly
based on the various sellers and the partners of the company in the industry
(Businesstoday.in. 2018).
SWOT analysis of Flipkart
Strengths – Flipkart is considered to be the largest e-commerce based organization in
India. The founders of the company have enough experience in the field of ecommerce as
they are ex-employees Amazon. The organization has also made many acquisitions in the
term of its operations in the ecommerce industry from the year 2007. Flipkart has been
successful in creating a strong name for its brand in the minds of the consumers. The range of
products that are offered to the customers is huge.
Weaknesses – Flipkart does not have an efficient process of distribution which acts as
a weakness for the successful operations of the company in the industry. The costs that have
been incurred by the company based on the acquisition of various companies has been quite
high due to the high competition levels in the industry. The entire power related to profits and
loss of the company and the products that are offered by them is in the hands of customers or
the buyers of Flipkart (Fortuneindia.com. 2018).
Opportunities – The company has huge opportunities for the expansion of its
business based operations. The product categories of the company can also be expanded for
the purpose of creating a customer base in various area. The changes that have taken place in
the mentality of the customers can affect the profitability of the company in a positive
manner. The supply chain of Flipkart can be optimized for the purpose of providing the
appropriate products to the customers.

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Threats – The competition that is faced by Flipkart in the market is high from the
domestic and the international organizations. The domestic competitor of the company is
Snapdeal and the international competitor is the subsidiary Amazon in the country. The
regulations that are formed by the government and the changes that occurred in these policies
can pose a threat to the operations of Flipkart (Inc.com. 2018).
Porter’s five forces analysis of Flipkart
Power of the suppliers – The suppliers of Flipkart include, the companies which
provide the products that are offered to the customers. The products that are sold on the
platform include cosmetics and computer accessories as well. The power of the suppliers in
this industry is low as there are many companies which provide the products to Flipkart.
Power of the buyers – The power of the buyers in this industry is high as they are
able to affect the prices that are decided for different products. The demands and needs of the
customers are important for the company and its various products and services (Firstpost.
2018).
Threats of the new entrants – The threats that are related to the entry of new
organizations in the online industry is high. The major reason being that the industry has
grown quite fast in past few years and has many prospects in the future as well.
Threats of the substitutes – The main substitutes of the products that are offered by
Flipkart are the physical stores that offer similar products to the customers. The threats that
are posed by the substitutes is however low as the customers are more inclined towards the
online transactions as compared to the physical stores.
Rivalry in the industry – The company is facing competition and rivalry in the
industry from various organizations. The major rivals of the company including Amazon

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have been able to provide tough competition to Flipkart. The growth of industry is the main
the reason behind the increase of rivalry in the industry (Malhotra and Hinings 2015).
Analysis of the transformation process
The transformation process had started in Flipkart after the company was acquired by
the American retail giant named Walmart. Flipkart is an organization which has led the
ecommerce industry in India. Walmart had decided to invest in the company and purchase
77% stake in the organization. Walmart has invested more than 2 billion dollars in the
organization. The acquisition has been considered to be a huge step in the retail and
ecommerce industry. Walmart has not been successful in the various ecommerce based
activities in the past. However, the decision that was taken by the company to invest in
Flipkart is has been quite different from the past operations of Walmart (Gollenia 2016).
The culture that has been followed by Flipkart has been entrepreneurial in nature.
However, Walmart has a reputation of imposing the culture and policies on the organizations
that have been acquired by them. This has been a major concern for the employees after the
entire process has taken place. The Indian ecosystem of start-ups has also been affected in an
effective manner by the joining of forces between the largest retailer of the world and the
biggest ecommerce platform of India. Flipkart has been provided with better sourcing and
supply based facilities so that it is able to compete with the American retail giant named
Amazon. The most important change that has taken place after the transformation had started
was the exit of one of the co-founders of the company. Sachin Bansal had left the company
after the announcement by made by Walmart about acquiring Flipkart (Canterino, Cirella and
Shani 2018). The leadership of the organization was now in the hands of Binny Bansal and
Kalyan Krishnamurthy. The leaders of Flipkart had joined forces with the employees who
were in the leading position in Walmart for creating an effective leadership in the merged

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operations. The employees who were a part of the operations of Flipkart had continued in the
company even after it was acquired by Walmart. The major area where the company had
faced challenges was in the building of second tier of the leadership. The changes have been
implemented in the different parts of the company are thereby based on the leadership and
ways by which Flipkart planned to face the competition (Gollenia 2016).
Time taken for the process
The transformation based process had started in Flipkart right after the company was
acquired by Walmart. The leadership of the company was most important part of the
transformation based process. The transformation of the operations has not stopped and it is a
continuous process which is still going on. The employees and the operations of the company
are still going through changes which are also related to improvements in the different
services and the products (Arce and Araujo 2017).
Conclusion
The report can be concluded by stating that the transformation process of an
organization is continuous in nature. The comp any that has been taken into consideration for
this analysis is Flipkart, which has gone through many changes after it has been acquired by
the American retailer Walmart. Flipkart has gone through many changes in the last year and
is still experiencing many changes in the different processes.

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References
Arce, E. and Araujo, A., 2017, June. Key Factors in an Organizational Culture
Transformation Process for Innovation During a Merger. In ISPIM Innovation Symposium (p.
1). The International Society for Professional Innovation Management (ISPIM).
Businesstoday.in. 2018. Walmart buy of Flipkart will change Indian start-up ecosystem.
[online] Available at: https://www.businesstoday.in/current/corporate/walmart-buy-of-
flipkart-will-change-indian-startup-ecosystem/story/276310.html [Accessed 12 Jun. 2018].
Canterino, F., Cirella, S. and Shani, A.B., 2018. Leading organizational transformation: an
action research study. Journal of Managerial Psychology, 33(1), pp.15-28.
Firstpost. 2018. Walmart's looming acquisition of Flipkart will be a game changer for e-
commerce in India; merger to boost job creation - Firstpost. [online] Available at:
https://www.firstpost.com/business/walmarts-looming-acquisition-of-flipkart-will-be-a-
game-changer-for-e-commerce-in-india-merger-to-boost-job-creation-4453375.html
[Accessed 12 Jun. 2018].
Flipkart.com. 2018. Online Shopping Site for Mobiles, Fashion, Books, Electronics, Home
Appliances and More. [online] Available at: http://www.flipkart.com/ [Accessed 12 Jun.
2018].
Fortuneindia.com. 2018. Employees cautiously optimistic about Flipkart-Walmart deal.
[online] Available at: https://www.fortuneindia.com/enterprise/employees-cautiously-
optimistic-about-flipkart-walmart-deal/101822 [Accessed 12 Jun. 2018].
Gollenia, L.A., 2016. Business transformation management methodology. Routledge.

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Inc.com. 2018. The Surprising Walmart Acquisition of Flipkart Could Forever Change E-
Commerce and Much More. [online] Available at: https://www.inc.com/peter-economy/this-
surprising-walmart-acquisition-could-forever-change-e-commerce-much-more.html
[Accessed 12 Jun. 2018].
Malhotra, N. and Hinings, C.B., 2015. Unpacking continuity and change as a process of
organizational transformation. Long Range Planning, 48(1), pp.1-22.
Online, F. 2018. Will Walmart change Flipkart’s name to ‘Walkart’ after acquisition? Here’s
CEO Doug McMillon’s take. [online] The Financial Express. Available at:
https://www.financialexpress.com/industry/will-walmart-change-flipkarts-name-to-walkart-
after-acquisition-heres-ceo-doug-mcmillons-take/1162195/ [Accessed 12 Jun. 2018].
Sen, S. and Sen, S. 2018. Flipkart after Walmart: Inside the near future of India’s largest e-
tailer | FactorDaily. [online] FactorDaily. Available at: https://factordaily.com/flipkart-after-
walmart-inside-the-near-future-of-indias-largest-e-tailer/ [Accessed 12 Jun. 2018].