CoffeeVille: Recruitment Schedule and Job Description Report

This report analyzes the recruitment process for a Floor Manager at CoffeeVille, a family-owned cafe in Melbourne. The assignment includes a detailed recruitment schedule outlining milestones, responsibilities, and resource allocation. It provides a job description template specifying the role's responsibilities, qualifications, and salary. The report also reviews a job advertisement template, highlighting the selected advertising channels and job ad content. Furthermore, the assignment includes an interview guide template, detailing the interview process, scoring system, and questions for the selection panel, along with a sample resume of a candidate. The report examines the owner's requirements and preferences for the new manager, including the desired skills, qualifications, and the proposed recruitment and interview timeline. The analysis covers various aspects of the recruitment process, from standardizing requirements to the selection of candidates, and includes templates for the job description, advertisement, and interview guide.

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 2: Recruitment schedule
Name:………………………………………………………………………………………….
…….. Date: …………………..
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
CoffeeVille a family owned and operated café in Melbourne has been experiencing a steady growth
in its sales and the number of customers it services. To keep up with this growth, the organization
seeks to recruit a second floor manager who will help aid the organization to effectively handle its
growth. The second floor manager will need to be able to handle customer complaints, take charge of
higher level operations in the café and the management of staff operations. He/she will be
responsible for aiding the current manager Joe Beflone who works only for four days a week. To
capitalize on the growth, the café’s owner ( Emma and Rufus) seek to increase its days of operation
from the current five days a week to 6 days a week. This means the café will operate from Monday to
Saturday and as such the new manager should be able to work for the 6 days. The owners and Joe all
have their own specifications on the skills that the new manager should poses. However a key
commonality between their requirements for the new manager is that he/she should have the
qualifications that are necessary for the management of a small business. It is also noted that the
owners and manager have different opinions with regard t how they will advertise for the position.
Emma prefers that advertisement for the position be conducted through word of mouth and on the
shops window so as to keep the cost of advertising low. Rufus prefers getting applicants through
referral programs and Joe would prefer advertising for the position in the café’s Facebook page. It is
also evident that the three have varied opinions with regard to the recruitment and interview period.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 1 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Milestones: Action and/or
Objectives
Time
Required
Person
Responsible
Budget and/or
Resources
(where applicable)
Standardize and prioritize the
recruitment requirements of
Emma, Rufus and Joe
1 week Recruitment
agent
Excel spreadsheet
to list the different
requirements for the
position
Create an advertisement for the
position containing the
standardized requirements.
3 weeks Recruiting
agent Computer
Post the advertisement in a
suitable medium for the target
applicants
2 weeks Recruiting
agent <$500
Set interview dates for the
applicants 1 week Recruiting
agent Scheduling tools
Recruit a new manager that fits
the requirements 1 week Owners
Appendix 3: CoffeeVille job description
template
Job title: Floor Manager
Salary: The salary for the position is $24.50 per hour for a full time work week of
38 hours. This makes the total weekly salary $931.
Hours: The manager is expected to work full time work week of 38 hours
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 2 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Location: Melbourne
Reporting relationships: The second floor manager will report directly to the
first floor manager and the owners of the establishment. He will ensure that good
customer relations are maintained and that there is a good relationship between
the staff members at different levels of the organization.
About CoffeeVille: CoffeeVille is a family owned and operated café that is located in Melbourne.
The café’s objective is the provision of quality food and fair trade coffee at the pace of the city. From
a analysis of the facts on the company it is evident that one of the primary values of the company is
the provision of high level customer service. The organization also has a customer centered
organizational culture in which it seeks to satisfy the needs of the clientele base.
Purpose of position: The position on offer at the café is that of a floor manager. The
purpose of this position is the management of customer complaints, assumption of the responsibilities
for the higher level operations at the café and the management of staff performance. The
responsibility of managing staff performance and customer complaints will help the café to attain its
objective of expansion. Highly satisfied customers will result in an in increase in the clientele base of
the organization thereby allowing for expansion of the café.
Responsibilities and Duties
Responsibility 1 – To serve as the lead customer service contact for the
café and take charge of answering customer questions, welcoming customers and other
communication matters within the organization, the new manager needs to have effective customer
communication skills that will enable him communicate effectively with the customer base..
Responsibility 2 – To order for any supplies that will be needed by the
organization, the individual needs to have effective knowledge of Microsoft excel
and inventory management.
Responsibility 3 – To effectively manage and motivate the staff working for the
organization, the individual needs to have leadership and management skills that
will enable him or her organize the workers. The leadership and management
skills will also be required if the individual is to be able to maintain the
organizations inventory and manage vendors
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 3 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Responsibility 4 – At the end of each week the manager will need to conduct an
inventory check of the available stock so that he can be able to effectively
manage the inventory at the café. He should also ensure that the workers clean
and organize the café at the end of every business day.
Academic and Trade Qualifications
Essential
e.g. Certificate in Office
Administration
Desirable
e.g. Advanced Excel course
Certificate in management
Certificate in office administration
Advanced knowledge in Excel course
Certificate in Communication
Certificate in conflict management
Training as barista
Work Experience and Skills
Essential Desirable
e.g. Experience working within a
manufacturing environment
Minimum two years experience in staff
management and one year experience
in performance appraisals.
1 year experience in customer relations
Experience working in a café
Social media savvy
Bilingual skills
Experience in policy development and
implementation
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 4 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Personal Qualities and Behavioural Traits
Essential Desirable
Computer skills
Written and verbal communication skills
Ability to work in a team
Attention to detail
Ability to manage conflict within the
organization
Coffee preparation
Employee name:.............................................
Signature:.......................................................Date:.........................
Manager name:..............................................
Signature:.......................................................Date:.........................
Performance review period: Every 6 months
Next review date: 12th December 2018
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 5 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 4: Job Advertisement template
Selected advertising channel/s
<Tick selected channel/s for advertising position>
newspaper classifieds
classifieds online
Facebook
café window
café noticeboard
industry newsletter
Reasons for selected advertising channels:
The reason for selecting Facebook as an advertising medium is because it is cost
effective and will allow the organization reach applicants from a diverse
demographic. Individuals who are already employees at the café and those who
are not will be able to read the advertisement in the Facebook page and in so
doing get the opportunity to apply for the position. The use of Facebook as an
advertising medium also allows for the organization to only target individual who
are interested in the coffee business as they are the ones who are most likely to be
linked to the café’s webpage
Job ad – Café Manager
● Café Floor manager
● Melbourne
● $24.50 per hour
● 24 March 2018
● Growing together in the delivery of quality service to a diverse customer
base
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 6 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
The role of a Café Floor management entails the is the management of
customer complaints, assumption of the responsibilities for the higher level
operations at the café and the management of staff performance.
The skills and qualification that are needed for this position include:
Ability to operate/ manage small businesses.
Performance management skills
Employee training skills
sales and customer service skills
sustainability and community building experience
ability to develop and implement café policies and procedures
ability to manage vendors and maintain inventory
ability to run staff meetings
excellent communication and interpersonal skills
excellent management and leadership skills
good organizational skills
an understanding of food and beverage operations
must be available to work four weekdays and Saturday each week
social media savvy especially with Facebook and Twitter
bilingual skills desirable (particularly Italian, Greek or Chinese)
Please email your confidential CV to < John > at <johndoe@ caffevile.com>
for further information.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 7 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 8 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 5: Interview guide template
Job title: Café Manager
Date and time
of interview:
April 10th at 10 am
Selection
panel:
Emma Belcastran , Rufus Belcastran amd Joe
Applicant: Kenneth Baldwin
● Each member of the panel should make notes (on a separate sheet) and score
each applicant. Scores should then be added up and used when making a
decision.
● The panel should also decide which questions will be asked by each member of
the panel.
Scoring – applicant’s answers should be scored as follows:
0
No answer given or
answer completely
irrelevant. No
examples given.
2
Some points covered,
not all relevant. Some
examples given.
4
Good answer. Relevant
information. All or most
points covered. Good
examples.
1
A few good points but
main issues missing.
No examples/irrelevant
examples given
3
Some points covered.
Relevant information
given. Some examples
given.
5
Perfect answer. All
points addressed. All
points relevant. Good
examples.
Weighting – questions can be weighted 1 (low importance) or 2 (high
importance) to reflect their overall importance to the position.
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 9 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Questions and weighting
Question
categorie
s
Questions Applicant’s responses
<Complete in Assessment
Task 2>
Weig
ht
(1-2)
Scor
e
(0-5)
Total
<Complete in
Assessment Task 2>
Work
history
1.
2.
Education
and
training
3.
Personalit
y,
motivation
and
character
4.
5.
Total score (skills and knowledge)
Follow up questions Applicant answer
<complete in Assessment Task 2>
Weig
ht
(1-2)
Scor
e
(0-5)
Total
How much notice do they have to
give?
When can they start?
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 10 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
What is there expected
remunaration
Total score (additional)
Referee contact details:
Now give the applicant an opportunity to ask any questions that they might have and answer them
The questions asked helps the interview panel to understand the expectations of the applicants, their skill
level and the resources that they require to work effectively.
Ending the interview:
● Thank the applicant for attending the interview.
● Let them know what happens next i.e. when you will be making your decision and how you will be
letting them know the results (applicants who have attended the interview should be made aware
of your decision either way).
<insert the steps that will be taken to make the decision and inform applicants>
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 11 of 23

STRATHFIELD COLLEGE
Strathfield College Pty Ltd
CRICOS Code: 02736K National Code: 91223 ABN: 85 168 435 667
Appendix 6: Résumés
Résumé 1: Kenneth Baldwin
KENNETH L. BALDWIN
2252 N. Main Street, Melbourne, VIC 3000,
[e-mail]
PROFILE
A dynamic, results-oriented Cafe Manager offering focused leadership to drive sales and profitability in highly competitive markets.
Consistently achieves performance goals through enthusiasm, tenacity and initiative, which complement knowledge/expertise in :
o team building/staff training
o purchasing/inventory management
o quality assurance/control
o rostering
o facilities/safety management
o customer service/guest relations
o cost containment/control
o policies and procedures development
o continuous performance improvement
o Noted for outstanding communications skills, both with customers and staff; resolve problems quickly and equitably to ensure
happy customers and happy employees.
o Staff performance management including annual performance appraisals
o Intermediate Japanese conversation skills
o Volunteer with Mission Australia – Refugee work migration program
Computer skills:
o MS Word, Excel and PowerPoint
o POS systems including the Maitre’D POS system
BSB51915_Diploma of Leadership & Management_Additional Resources. Appendix 2 Page 12 of 23