Report on Managing Food and Beverage Operations: Unit 6 Analysis

This report examines various aspects of managing food and beverage operations, focusing on current industry trends and the impact of technology. It explores the use of mobile phones as room keys, analyzing their benefits such as automatic check-in/out and energy savings. The report also discusses the implementation of robotic waiters, evaluating the advantages of time savings and error reduction against potential drawbacks like increased expenses and job losses. Additionally, it covers application-based services, highlighting their role in increasing popularity and providing personalized services, while also addressing the potential for reduced customer interaction and reputational damage. The report concludes with a summary of the food and beverage industry and its opportunities.

Managing Food and Beverage
Operations (P3)

TABLE OF CONTENT
 Introduction
 Mobile phone as room key
 Benefits of mobile phone as room key
 Conclusion
 References

INTRODUCTION
Food and beverages industry refers to the sector that includes those institutes,
businesses and companies which work toward providing services related to the
processing and preparing of food as well as beverages.

Mobile phone as room key
This groups favours for mobile as
room key in food and beverages sector
because this is safe and secure
technology. These days there is more
use of mobile technology by every age
group.

Benefits of mobile phone as room key
 Automatic check in and check out- With the help of mobile phone as room key,
there is automatic entry of customer in rooms.
 Technology to saves energy- With the help of mobile phone as key, it is energy
saving approach.

Contd...
 More personal experience- It is effective for customers to give them feel of
personal connection with association.
 Techno savy- This is the approach which is techno savy and provides feel like
robotics.

Contd...
Robotic Waiter:- The use of robots as a waiter in restaurants or hotels will be one
of the most attractive feature or service option within a services industry. This
help in minimizing the chance of error or delays in delivering services to
customers. As the increasing attraction of people toward the technology and
innovations help a hotel to being easily get adopted by this new idea.

Contd...
Positive:-
Time saving:- This feature will help a restaurant in delivery less time consuming
and reliable services to its customers.
Minimisation of errors:- Robot as a waiter will support a restaurant in eliminating
the chance of error which are generally made by human at the time of work
pressure.

Contd...
Negative:-
Increase in expenses:- For brining robots as a waiter within restaurants requires
more investment to perform in order to arrange them in required quantity.
Job losses:- The exchange of waiter from human resource to machinery will
result in increase in job losses and unemployment rate within the country.

Contd...
Application based services:- This concept is one of the most trending as well as
demanding options that is prevailing now a days within the market. This
option support people to order and receive the food of from the restaurant of
their choice. Application based services will help a restaurant to increase their
customer base by keep interacting with them online and providing services at
their premises.

Contd...
Positive:
Popularity:- The mobile app services help restaurants in gaining popularity
within the marketplace through advertising it over several application and
social sites.
Personalised services:- By providing their client an option to order food online
and get it at their premises will support them in improving the relationship as
well as increasing the customer base.

Contd...
Negative:
Reduce customer interaction:- As restaurants are digitalising their services for
expanding business as well as customer base which results in reduction of
direct interaction.
Damage reputation:- By going online many of restaurants started an option of
getting feedback from their customers regarding the services offered which
affect the brand image.