Analysis of Food and Beverage Operations at Hilton London Metropole

This report delves into the intricacies of food and beverage operations management, using the Hilton London Metropole Hotel as a case study. It begins by examining the characteristics of food production and service systems, including traditional, centralized, and cook-chill methods, along with various service styles like table and self-service. The report then analyzes factors influencing recipes and menus, such as customer spending power and food manufacturing costs. It compares the cost and staffing implications of different systems, highlighting the importance of equipment, staff, and training. The report further discusses the suitability of systems for different food and beverage outlets within a hotel setting. It also explores the use of financial statements, including cash flow, income, and balance sheets, in food and beverage operations, as well as cost and pricing processes like value-based pricing. Finally, the report covers the compilation of menus for hospitality events, recipe selection, and the planning of food and beverage services within a budget, including recommendations for service improvement. The report provides a comprehensive overview of the critical elements in food and beverage operations, offering insights into effective management strategies.

Food & Beverage Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Characteristics of food production and food and beverage service systems....................1
1.2 Factors affecting recipes and menu for specific systems.................................................2
1.3 Compare the cost and staffing implications for different systems...................................2
1.4 Suitability of systems for particular food and beverage outlets.......................................3
M1...........................................................................................................................................4
TASK 2............................................................................................................................................4
2.1 Use of financial statements in food and beverage operations..........................................4
2.2 Use of cost and pricing processes.....................................................................................5
2.3 Analyse the purchasing process........................................................................................6
M2...........................................................................................................................................6
D1...........................................................................................................................................7
TASK 3............................................................................................................................................7
3.1 Compile food and beverage menu for a hospitality event................................................7
3.2 The selection and suitability of recipes for menu.............................................................7
M3...........................................................................................................................................8
TASK 4............................................................................................................................................8
4.1 Plan a food and beverage service for a hospitality event within an agreed budget..........8
4.3 Factors to determine the success of the service, making recommendation for improvement
................................................................................................................................................9
D2 ........................................................................................................................................10
D3.........................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In hospitality sector, food and beverages is one of the important element which provide
better support to business organization to earn larger profitability level. For attaining better
success, it is necessary for company to serve quality products and services to its customers as per
their needs and wants (Food and beverage operations : Production and service, 2017). With the
help of this hospitality sector easily enhance their market share and achieve better success at
market place. This assignment is based on Hilton London Metropole Hotel, is a 4 star hotel
which provide better quality services to its customers as per their needs and wants. Along with
this, firm consider customers needs and wants their menu with the aim of providing quality
services to them in order to attaining their better satisfaction. This report, discussed about
characteristics of food products and its system to improve products quality for their customers. In
addition of this, research also include factors which directly affect the menu and recipes. Usage
of financial statement is also discussed here. Along with these recommendation also mentioned
in this project which may leads in improving the product quality.
TASK 1
1.1 Characteristics of food production and food and beverage service systems
Food manufacturing system have different numbers of system methods which assist in making
their operations of enterprise more effectively at each resort or hotel. Hilton London Metropole
Hotel is using this concept for serving as well as making managers services and their products to
their customers which are discussed below in detail: Traditional: As per the process of this system, eatables products are made within kitchen
as well as held for a short period of time till the time of serving arrivals. This procedure
sort is followed at various shops such as vegetables, butcher etc. which are adopting these
methodology for making a dishes of foods. Centralised: As per this concept, manufacturing is not linked directly with the services
which are given by a person who is giving services. Food are made as well as delivering
to different areas of services (Davis and et. al., 2013).
 Cook chill process: In this context, food are made as well as keep them in lower degree
of temperature so that all important ingredients should not get waste along with that at a
serving time to their guests is again heated and served to their customers.
1

This concept is beverages and food services system which is divided into different numbers of
approaches. Providing of various services and products segments are given to their customers are
as follows: Table service: These services involve food serve as well as plate serve to their consumers
at a laid table.
 Self services: In this services sort involve different forms of counter or life buffet.
Customers have to do self service as they can take want they want to eat.
1.2 Factors affecting recipes and menu for specific systems
An company have to include certain factors before making their restaurant menu card. All
these factors are very useful according to their consumers choices as well as their demands
(Mahalik and Nambiar, 2010). Hilton London Metropole Hotel arrange the fair of summers for
this they have to set cost of their goods are discussed below: Customers spending power: Main things are undertaken into account is how much
customers are able to pay for their products. As managers of organisation firstly find out
all kinds of groups which are ready to spend during vacations. Thus, they have to set
price within the menu as per them. Food manufacturing cost: Therefore, management have to utilize another important
steps which is manufacturing cost. If they fix the resort price of goods them produce
value which lead to undergo higher loss.
 Resort location: Another important step while making the recipes as well as menu cards
are located. Like Hilton London Metropole Hotel is near to city therefore, they dont have
to involve sea food dishes their.
All these are some of important factors which affect their rates as well as menu cards.
Hilton London Metropole Hotel have to involve them in mind along with its consideration while
making a proper decisions.
1.3 Compare the cost and staffing implications for different systems
Employing a right people for a right job and minimising cost are the most significant
decisions which an company have to undertaken into account (Massoud and et. al., 2010). If they
get fail in doing such type of things they to bear a manufacturing of products in lower quality as
well as lower level of consumers satisfaction.
2

Some of the certain points which are associated with Hilton London Metropole Hotel
along with linked to staff and cost implications: Equipments: If a company is using a higher quality of materials for manufacturing then it
help in incurring higher costs (Slack, Chambers and Johnston, 2010). Therefore, their
producing cost is also get higher. Hilton London Metropole Hotel have to adopt advanced
and latest equipments by which they can manufacture a higher quality dishes by another
one. Staff: Management is hiring a employees of skilled personalities for manufacturing the
goods of higher quality. It incurred higher cost due to this procedure get accomplished by
hiring employees by using newspapers advertisements as well as placement. It also
involve the cost of manufacturing.
 Training: It also involve certain cost due to if companies give training to workers. This
factors help them in producing higher quality of goods other then any resorts.
Hilton London Metropole Hotel have to involve all point which are conducting the fair
of summers at their place. This involve various points which are discussed above there are
certain main terms which they have to involve while making the menu cards as well as fixed up
some costs.
Along with this there are some system which helps in comparing the cost and staffing are as
follows:
Buffet cheep: It is also an effective in which hotel also provide buffet cheep system to its clients
which may leads in attracting them towards the company services. This will aid in company the
cost and staffing implication which may leads in improving the performance level of the
company.
1.4 Suitability of systems for particular food and beverage outlets
Hilton London Metropole Hotel is an based on restaurants in which different
departments are categorised into different parts like as catering, serving etc. Therefore, all these
points are involved while making any specific decisions about them. Thus, different suv
divisions of groups are described below are as follows: Main restaurants: System of buffet is an one of very best way by which they are cited
company can provide their goods to their customers. As it assist in declining the chances
of spoiled of dishes which re not prefer by their customers.
3

 Coffee shops: At their place, lower numbers of staff members are working within their
working environment due to persons go because of spending some time or hours for their
peace of mind as well as relaxation while sitting in Hilton London Metropole Hotel and
having their products.
 Dinning Restaurants: In this context, organisations which are cited have to give services
within table where they will serve eatables dishes on tables for their customers (Taj and
Morosan, 2011).
This concept is used by Hilton London Metropole Hotel while making their consumers
higher satisfied by which they can generate higher numbers of revenue.
M1
Cost and staffing is one of the important aspect for food and beverage system which may
lead in improving the effectiveness of the entire system of the firm. For attaining better success
at market place, it is necessary for firm to offer quality food and services to their clients so that
they easily retain them for longer period of time. Along with this, display of the food should be
attractive on table which helps in inviting as well as satisfying customers needs and wants in
most effective way which direct contribute in attaining beneficial results.
TASK 2
2.1 Use of financial statements in food and beverage operations
These statements are always aid n making effective plans of activities for every as well as
each assignment. It help in supporting a company while making an successful events. Thus,
Hilton London Metropole Hotel is going to conduct fair in summer for that it is important for
them to have proper fund. Their are some effective use of concepts for which they can take out
proper decisions. Some of the points are discussed in detail below:
 By evaluating a organisation statement of finance are analysed their goals which are for
long term. Therefore, their should be accurate finance.
 By the assist of their records, it is very easy fo successful planning event in which they
can satisfy their customers.
 It also aid in setting some cost which is proper for every groups of employees.
Hilton London Metropole Hotel managers follows recognised as per their operating
statement of organisation. It consider income, cash flow and balance sheet statement which are
discussed in detail below:
4

 Cash flow statement: Reports which are monthly based which shows about the outflow
as well as inflow. It companies outflow of cash is is highly compared to cash inflows they
use proper steps by which they can manage their work. Income statement: In this assignment, performance of organisational finance at a period
of accounting. In this expenses as well as revenue are having different columns for which
all gains and profits are come in column of revenue in which all losses and expenses are
treated as firms expenses (Zenk And et. al., 2014). Balance sheet: It assist in finding out net liabilities and assets of an company which is
very important concept. Property of assets are owned by companies where as liabilities
are all debts of the organisations which they have to in their long and short terms.
Cost statement: this report is mainly made for measuring all price which is directly related with
project cost.
2.2 Use of cost and pricing processes
It is important for management to set their products range for increasing overall sales of
the company at market place. Along with this, firm also set fixed cost in their account as per
requirements of the customers. In this context there are two types of pricing techniques which
used by Hilton London Metropole Hotel with their foo sectors. With the help of this, company
easily set their products cost as per its needs and demand in the market. In case company found
that any material show high cost of manufacturing then they set their products value accordingly
(Taylor and Duodu, 2015). This will aid in enhancing the profitability level of the company at
marker place. All these can be understood by following points: Value based pricing: It is an important technology which may helps in determining cost
of the products ans services. For setting product cost, it is important for management to
consider the customers needs and opinion before setting products value which may leads
in improving the performance level of the company. It also aid in setting the product
price is more affordable to every type of customers.
 Competition based pricing: Under this type of technology, management of the company
set their values and cost of the products as per market trends and situation. Along with
this, firm also include standard services and quality of the products at the time of setting
the products price. This will aid in enhancing the overall performance of the company
and at the same time also capture customers attention towards the products and services.
5

Both technologies as well as methods helps in evaluating the product values and standard
which may helps in providing better satisfaction to their customers their needs and wants.
2.3 Analyse the purchasing process
Purchasing process consider as an effective activity in relation of acquiring foods and
services. With the help of this, company established their goals and objectives. In this context
there are some steps which helps in analysing the purchasing process are as follows: Need recognition: It is important for catering manager of Hilton London Metropole
Hotel to determine as well as evaluate the customers needs towards the product. With the
help of this firm serve quality services as per customers needs (Grekova and et. Al.,
2016). Information search: After recognize the needs, manager conduct survey on their
customers in order to collect information form them. With the help of this management of
the company easily take appropriate decision towards the company products. Evaluation of alternatives: Under this, customers determine the alternatives. For
example, if selected hotel fails in providing them quality services then customers select
alternative option to satisfy their needs. Purchase decision: Under this stage, actual purchasing of the product take place in which
hotel provide quality of food services to their customers in order to provide them better
satisfaction level.
 Post purchase decision: In this customers evaluate their satisfaction level after
consuming the products of the hotel. In case, if firm does not provide quality services the
it negatively affect on the customers satisfaction. By this customers define negative
feedback.
 Delivery: Under this, company deliver quality services to its customers as per customers
needs and demand which may leads in enhancing the overall performance level at market
place.
 Procurement: It is also an effective process which helps in finding as well as acquiring
goods in effective manner in which company easily provide better satisfaction to their
customers as per their needs.
6

All these elements are helps in determining the purchasing analysis which may leads in
attaining the better satisfaction level to the customers which directly affect the overall success of
the hotel by enhancing their sales volume (Giritlioglu, Jones and Avcikurt, 2014).
M2
It examine that, it is important for business organization to set the price of the products
which may leads in enhancing the profitability level of this company. In this context there are
two type of methods which used by the company to analyse the factors that affect the entire
activities of food and beverages. Both techniques are Value based pricing, Competition based
pricing. Both approaches directly contribute in enhancing the profitability level of the Hotel at
market place.
D1
Financial statement play vital role in food and beverage operations which may leads in
improving the overall performance of the company. Basically, it define entire flows of finance
which determine the overall sales and profitability level of the firm at market place. For attaining
better results, management of all the financial terms is necessary for company to take better
decision towards the menu recopies and ingredients as well. The main advantage of using
financial statement is to record as well as maintain entire expenses in most effective ways which
may leads in determining the actual performance.
TASK 3
3.1 Compile food and beverage menu for a hospitality event
Event is an action which launch as well as conduct by business organization to promote
their activities and products as well. With the help of this they easily enhance their profitability
level by delivering quality services to its customers. It is important for Hilton London Metropole
Hotel to compile their food and beverages menu for conducting the event. This will aid in
enhancing the probability level of the company in most effective manner. In this they set their
products range as per customers requirements. By this firm grab customers attention towards the
event in order to establishing better brand image at market place.
Cappuccino Lunch Meals
Hot and cold coffee Veg sandwich Pizza
Star gold Mixed chicken puff Chicken
7

Mix vanilla Veg grill puff Veg burger
Mix buster Mozzarella puff Butter albino
This by this hotel easily provide better services to their customers who join the event. By
this firm enhance their profitability level (Hennessy and et. al., 2014).
3.2 The selection and suitability of recipes for menu
According to menu card there are various things which are new within nature. As per
peoples majority who are coming which are belong to Britain thus, goods are including as per
their nature. Some points are discussed in detail below: Customer preferences: while involving their dishes in menu cards. They organise a
survey which is organised on various persons of groups. With the helping them in a
proper sample of menu card has been made by summer fair management. Menu choice: In this, there are generally all some things which are one of famous for
children and adults. They give much preference to the adults due to higher ratio of
children.
 Meals according to event: Diets are given by management is not so high. Thus,
consumers can come as well as enjoy high without feeling tired and hungry (Buted And
et. al., 2014). So they sort their menu card ID according to their events of Hilton London
Metropole Hotel.
M3
As per today's time frame, food is one of the important thing which offer to the
customers as per their needs and wants. With the help of this company attain satisfaction level. In
context of Hilton London Metropole Hotel, they make as well as prepare an effective menu card
which made as per customers needs and requirements. Number of group and people comes there
where event has been conducted for spending their time.
TASK 4
4.1 Plan a food and beverage service for a hospitality event within an agreed budget
It is important for hotel to set an agreed budget for event which define actual cost of
entire activities of the event. For example, the budget of event is £ 8000 and the number of
8

people who wants to be a part of this event is 200 in which 150 are adults and rest are children.
In this the calculation cost are as follows:
Transportation: 10*200= 2000
Tickets: 14*200= 2800
Food: 8*200= 1600
Amusements usage: 3*200= 600
Beverages: 4* 150= 600
Other amenities: 2* 200= 400
4.2 The planned service maintaining standards of quality and health, safety and security
It is important for Hotel to implementing of entire planned services which may leads in
maintaining the standard of the product quality in most effective manner. In this various number
of individual use number of techniques for making better success at market place (Byker And et.
al., 2014). As a food and beverages company it is important for them to include quality standard,
safety and security as well. With the help of this, firm provide better satisfaction to their
customers in most effective manner. In this context, there are standards which set by them in
their production are as follows: The quality standard: This standard include various elements which is related with the
quality of food and beverages at the time of planning of the production. Mainly the
overall success of the entire event is highly based on the quality standard which helps in
improving the overall performance level. With the help of this hotel enhance their
profitability level at market place. Health and safety: It play important role in making a successful event which may leads
in improving the satisfaction level of the customers at the time of event. Along with this,
they also have to kept safe environment at event in order to reduce the chances of arising
any kind of issues and problems. By this they maintain safe environment in which guest
and customers feel free and get better satisfaction level.
 Security issue: It is important for hotel to provide security to their customers at the time
of conducting event. Better security helps in enhancing the satisfaction level of the
customers within the event. Along with this, a secure environment of event is main
advantage for business organization to attain better success by providing them quality
services to its customers.
9

All these are standard are helps in maintaining the standard of the quality which may
leads in improving the customers satisfaction. This will aid in enhancing the profitability level.
Along with this company also communicate with their customers to provide them quality
products and services which may leads in making the successful event (Kariuki and Kamau,
2014). With the help of this, firm maximize their profitability level by reducing all the issues
within their event.
4.3 Factors to determine the success of the service, making recommendation for improvement
Overall success can be attain by evaluating as well as analysing the entire factors. With
the help of this company improve their products quality in order to attain larger market share
form its rivals. (Hashim and et. al., 2015). If any kind of negative impact occur then hotel
consider as an important aspect which contribute in improving the product quality in most
effective manner. In this context, there are some recommendation in various areas for
improvement within the business organization are as follows:
 Proper communication: It is more important for the Hilton London Metropole Hotel to
conduct proper as well as healthy communication with their customers which may leads
in understanding their needs and wants. With the help of this effective communication
company easily get relevant information towards the customers and their taste. With the
help of this they improve their products quality in order to maximize profitability level.
 Feedback: It is also an effective recommendation in which company should take feedback
from their customers towards the products and services. With the help of this manager of
the company make necessary modification with their services to improve standard in
most effective manner (Jackson and Hu, 2014). By this factor company make
improvements in the event for attaining positive outcomes.
 Determination of cost: Under this factor, the management of the company determine the
cost of the products and services in order to make effective process. With the help of this
Hilton London Metropole Hotel easily improve their standard of the event.
Thus, it is important for business organization to invite large number of customers for
attaining better success at market place. With the help of this, company improve products quality
and services which directly contribute in capturing larger market share. For this, Hilton London
Metropole Hotel promote their products and serving quality services to its customers in order to
10