Food Service Management Report: BTEC HND Hospitality Management

This report delves into the intricacies of food service management, focusing on the operational strategies of Casamia, a UK-based restaurant. The report begins by examining diverse food supply chain approaches, highlighting key stakeholders such as farmers, distributors, and customers. It then explores the principles of effective procurement and sourcing, emphasizing quantity, relationships, reliability, and governmental policies. The report further assesses the application of analytical tools like SWOT analysis and Porter's Five Forces to support effective management strategies, while also evaluating different management practices that contribute to successful business operations. The report underscores the importance of adaptability, innovation, and a customer-centric approach in the competitive food service industry.

Food service management

Table of Contents
INTRODUCTION.......................................................................................................................................2
TASK 1.......................................................................................................................................................3
P1 Examine a range of different food supply chain approaches within the food service industry,
highlighting key stakeholders in the process...........................................................................................3
P2 Discuss the principles of effective procurement and sourcing processes for a food service operation .
.................................................................................................................................................................4
TASK 2.......................................................................................................................................................5
P3 Assess the application of different analytical tools to support effective management strategies........5
P4 Evaluate different management practices that support successful business operations in food service
organisations............................................................................................................................................7
CONCLUSION.......................................................................................................................................8
REFERENCES..........................................................................................................................................10

INTRODUCTION
Food service management is very much important sector in the economy as it contributes
in development and growth in providing job opportunities and food that is very much essential to
live prosperous life (Banico and et.al., 2019). Food service managers are accountable for the day
to day operations of restaurants and other establishments which prepare and serve food and
beverages. Managers of food services monitor and direct personnel by ensuring that customers
get satisfaction by dining experiences and business get enough profitability. Respective report is
based on Casamia which is well known restaurant in the UK marketplace by providing one of
best dining experience to their consumers. Respective report is based on the no. of varied kind of
food supply chain approaches in Food service industry by considering key stakeholders in
respective process. Further it includes principles of effective procurement and sourcing activates
essential for operations. It also includes various kinds of analytical tools that assist in effective
kind of management strategies. At last it includes differ kinds of management practices which
assist in successful business operations in food services firm.
TASK 1
P1 Examine a range of different food supply chain approaches within the food service industry,
highlighting key stakeholders in the process.
For an organization it is very much essential to supply food and other kinds of services to
the end user by using the supply chain approaches (Bonadonna and et.al., 2019). In context of
Casamia that is one of popular restaurant that provides food services to the consumers by
enhancing their experience potentially. Here are no. of supply chain approaches in food service
industry by highlighting key stakeholders in respective process.
Face to face: in respective process consumer purchases the product directly from the producer on
the basis of face to face. The authenticity and trust are one of most important basis for personal
interaction.

Special proximity: In respective supply chain approach consist of the products are produced in
the specified region for production and consumers are fully aware about the nature of product
while purchasing food of specified region in order to achieve desirable goals and objectives. By
using respective tools organization can be able to provide one of best products and services to the
end users. In context of Casamia by using respective supply chain approaches organization
should be able to distribute the products and services to the end user that is very much important
for organisation to reap potential outcomes.
Spatially extended: In respective approach of supply chain consist of value and information
provides the information related to the products and services in order to supply products to the
end users. In it food is translated out of the region and who may not have experience about the
specified region. There are a range of supply chains and some of them are mentioned as:
 Outsourced chain- The supply chain operations outsourcing helps businesses to
concentrate on what they can do – creating quality goods and services for their
customers.
 Direct chain- A direct supply chain is composed of a manufacturer, a provider, and a
customer engaged in the upward and/or downstream movements of goods, resources,
finances, and/or records.
 Short supply chain- Short food supply chain is a wide range of food production-
distribution-consumption configurations, such as farmers' markets, farms, collective
farmers' shops, community-sponsored farming, and solidarity buying groups.
 Long supply chain: Long supply chain legs generally require higher least buy levels. On
account of little to medium-sized organizations, this may bring about the need to
purchase overabundance stock of crude material or parts and could tie up money in held
stock that either moves gradually or not in the slightest degree. Organizers are confronted
with lower per unit costs for crude materials as an outright on the spreadsheet, yet when
analyzed against request position, costs are frequently more per unit after some time. Be
that as it may, the utilization of antiquated and covering strategies for arranging may
make this troublesome, or even inconceivable, to see until sometime later.

Along with this there are no. of stakeholders consist in each and every process of food
supply chain such as farmers, factory driver, distributors, shopkeepers, chefs, customers,
traders and many more. In that series all stakeholders directly contributes in development and
growth of business in effective manner in order to supply food and other services up to end users.
Role of these stakeholders:
 Farmers- These are key stakeholders in food supply chain as they provide basic food
material from crops. These can be considered as basis of food supply chain.
 Factory driver- Under it, those people are included who take crops into factories for
further processing. Processing plants face a great deal of worldwide rivalry, ecological
guidelines, expanding vitality costs and more tight item particulars. Savvy plant
innovations are key advancements to permit these plants to contend in the worldwide
field and stay cost-serious. Processing Plant implies any factory or other preparing office
possessed or worked, to the degree that such plant or handling office was worked with the
essential expectation of handling mineral from the Properties, or at which Produced Gold
is handled.
 Distributers- the role of these stakeholders is to deliver produced food to different
retailers so that they can provide to customers.
 Shopkeepers- These stakeholders, provide products to customers or to end users. There is
a direct link between these stakeholders and customers.
 Customers- Food sector is based on these stakeholders. This is so because customers are
those who buy prepared food items from producers.
P2 Discuss the principles of effective procurement and sourcing processes for a food service
operation.
Procurement refers to the chain of activities helps in finding and agreeing to definite
terms to acquire the goods, services and works from the external source in order to taking buying
decisions under situation of scarcity (Christensen, Jablonski and O'Hara, 2019). It is very much
important for an organization to consider no. of doctrines majorly for food service organizations
to gain effective procurement and sourcing products and services. here are the principles of
procurement:

.
Quantity: - It is an important part to consider when choosing a supplier. Providing basic
demand amount (MOQ) is among the attributes of most popular online buyers. However, the
amount reduction will change after the applications presented. The lump sum repayment
contract is an important one and is affected by some elements; stock is one of these variables.
The use of lump sum limits is a way to flatten both buyer and seller and is a standard point in
the elegant series. Consistently, the higher the amount purchased from the online retailer, the
lower the cost per unit of product to buy.
Relationship:- Constantly building great compatibility is the part that puts a positive
connection between two encounters. In the business world, online retailers can form
associations with suppliers through various exchanges. Usually, this relationship happens if
the online retailer is satisfied with what it needs. Be that as it may, the identity of the online
retailer is unique in inspiration and outlook. The time allocation report is based not only on
the target provider, but should be in line with the online retailer's goal of continuing to make
exchanges with suppliers.
Reliability:- Examine the addiction component identified by the guarantee, reliability and
safety mechanisms.
Warranty policy: - Otherwise, the warranty is cited as an important agreement between
manufacturers and buyers. The warranty refers to an agreement that asks manufacturers and
buyers to resolve problems or disappointments within the guaranteed period. The guarantee
can be seen as a sort of guarantee of collection to customers for the unequivocal quality of its
article for customers. In the event that the item does not neglect to function properly, the
manufacturer is obliged to offer certain types of support, for example the replacement of new
material, repairs or discounts.
Trust and Security: - Reliability in online exchanges is one of the key components of
performance in web-based retail organizations. The result of trust is important for influencing
the target and behavior of buyers. The lack of trust triggers the consumer's lack of
recognition of Internet shopping.

Government policy: - Governmental approaches play a vital role in promoting the country's
development and leadership towards innovation. Networks are another medium used by the
hot customer all over the place.
Data Sharing: - The second feature that should be respected is the flexibility of data sharing.
Models can be viewed as the online retailer updates the vital data identified by the stock, the
organization of the creation, the status of the application and much more. The supplier must
also calculate the size of the shares that the online buyer must purchase in order to arrange
the agency arrangements.
Negotiability: - The third feature for flexibility is negotiation. Almost all organizations use
buyers and contract suppliers. There are conditions that online buyers and suppliers must
have, especially defined by the stock. It can be linked to shared trust, which has existed for
some time in the chain with grace.
TASK 2
P3 Assess the application of different analytical tools to support effective management strategies.
There are various kinds of analytical tools and techniques that assist in effective kind of
management strategies for organization to provide one of best products and services to the end
user in context of Casamia that are as follows:
SWOT analysis:
Strength
 Respective restaurant is well known in
market place as it provides no. of food
services to their end users by accessing
their taste and preferences in positive
manner (De Keyser and et.al., 2019).
 They provide one of best and valuable
services to their nearest places so they
are very convenient to people with cost
Weakness
 The main weakness in front of
respective organization is that they are
not have skilled workforce as they faces
problem of staff turnover that hinders
their self interest in gaining effective
kinds of outputs.
 The another major weakness that
employees are not able to adapt

effective manner.
 They are renowned in terms of quality,
fresh food with taste that preferred by
consumers.
changes that are very essential in
gaining effective kinds of outputs
(Filimonau and Delysia, 2019).
Opportunities
 The major opportunity in front of
respective restaurant that they bring
innovation in their existing products
and services that not only enhance their
value but also profitability.
 They can enlarge business opportunities
in other nations too by conducting
through kind of research and
development so that potential outcomes
should be received.
Threats:
 The major threats in front of Casamia
that there are large no. of fierce
competitors existed in market place that
provides best products to their
consumers.
 Due to change in choices and
preferences such as people are today
are very much health conscious that
affect on their business activities.
It has been analyze that by using respective tool organization as well as individual can be able to
access their own attributes and make potential improvements in their level of performance. In
that regards respective tool is very much easy to use and provide important information. On other
hand some time it not provides accurate information.
Basically, SWOT analysis tool is one of the key aspects for companies to prepare their further
strategies and plans. It is so because this analyzes all elements of company including their past
and present context. It assesses strengths, weaknesses and further opportunities, threats. This
leads to better decision making for companies.
Porter’s five force model:
Bargaining power of
consumers
There is high bargaining power of consumers as they have large
no. of options available in front of them to avail their services
potentially. As there is large no. of food providers that available

very easily at affordable price range (Lee, Sung and Jeon, 2019).
Bargaining power of
suppliers
In context of Casamia that deals in food industry and there are
large no. of suppliers such as farmers, wholesalers, fruit and
vegetable vendors and many more. As there are large no. of
suppliers available in market so there is low level of power of
suppliers.
Competitive rivalry Competitive rivalry in context of respective organization is high
as there are well known food service providers already existed in
market and small food providers also available in market that
create hurdles in front of Casamia in their growth and
development potentially.
Threat of substitutes In context of casamia that operates in food industry in which
there are large no. of competitors already operated that provides
differ kinds of food as per consumer choice and preferences. In
that regards the threat of substitution is high.
Threat of new entry and exit In context of UK government there are low barriers to enter into
their country that carry out various service providers in their
country that create lots of competition in marketplace.
In that regards it has been potentially evaluated that internal analysis and competitors analysis
plays very much important role in building strategies and tactics potentially in order to remain
competitive in marketplace by using it organization can be able to access the strength of their
competitors that is its potential advantage. But on other hand it is long process and sometimes
taking decisions is very much hazardous for organization.
These powers decide an industry structure and the degree of rivalry in that industry. The more
grounded serious powers in the business are the less gainful it is. An industry with low
boundaries to enter, having not many purchasers and providers however many substitute items
and contenders will be viewed as exceptionally serious and along these lines, not all that
appealing because of its low benefit.

Albeit, Porter initially presented five powers influencing an industry, researchers have proposed
including the 6th power: supplements. Supplements increment the interest of the essential item
with which they are utilized, in this manner, expanding association's and industry's benefit
potential. For instance, iTunes was made to supplement iPod and included an incentive for the
two items. Accordingly, both iTunes and iPod deals expanded, expanding Apple's benefits.
P4 Evaluate different management practices that support successful business operations in food
service organisations.
To operate business activities in most successful manner required differ kinds of
management practices that proved beneficial in gaining success in terms of profitability and
sustainability into marketplace. Here are the differ kinds of management practices in terms of
Casamia are as follows:
Engage workers: Alienated workers in an organization not be able to give one of their best
efforts as they feel isolated by not caring to perform their jobs in effective manner (Suhartanto
and et.al., 2019). In context of Casamia they pay attention on their employee empowerment by
giving proper remuneration and work on advancing of interest so that they can give one of their
best efforts. It has been analyze that engagement of workers is very much important and enhance
productivity and without it organization can achieve the desirable outcomes.
Advantages:
 Motivates to individuals- The major benefit of employee involvement is that it supports
employee motivation. When workers are asked to engage in crucial sessions, they feel
unique and are motivated to perform well in the immediate future. This motivation is one
of the best benefits to employees.
 Expected output is good- The workforce's performance is positively affected. Upon
inspiration, workers tend to work well. Employee morale is often really significant,
because it allows staff and the company to expand.
Disadvantages:
 Lack of expertise to make correct decisions: Worker engagement can result in bad
decisions because of lack of experience and expertise in same field. As employees can

fail and learn how to take correct decisions but that failure could cost much to the
organization.
 Lack of motivation: Workers are not much motivated towards implement their ideas; they
only think about their development and earning money rather to well wish about
company. This may result in wastage of time and totally wastage of money in decisions
taken by them.
 High risk of failure: Due to lack of expertise and motivation; worker engagement has
high expose to be failure.
Reward effort: No person likes their work to go unrecognized, recognition of work not only
proved in enhance motivation but also enhance productivity of employees in giving one of their
best efforts. In context of Casamia they use feedbacks to acknowledge point of view of their
consumers in regards of management behavior towards them so that they can amend it in proper
manner. it proved very much beneficial to provide rewards to their employees while they work in
perfect manner. it impact positively in building positive relationship with employees in potential
manner so that desirable outcomes should be achieved. With the help of reward efforts
organization can be able to enhance level of motivation of employees and without it organization
have to suffer from the lack of engagement of employees.
Advantages:
 Healthy competition- Competitiveness refers to the essence of man. This path to contest
never stops however, as can be seen in the enormous salaries paid to professional
athletes. Employee incentives just use the natural tendency to "win."
 Increase employee retention- If employees get rewards on the behalf of their performance
then they will never leave to organization.
Disadvantages:
 When monetary incentives are tied to group performance, it can create frustration if there
are perceptions of unequal contribution among group members.

 If incentives are based on competition among employees, it can lead to an environment
where employees are actively trying to out-do their colleagues. On the surface that
sounds like it could lead to high performance, but in reality, it can lead to employees
sabotaging the efforts of their teammates or working on their individual goals to the
detriment of the company’s goals.
 Employees might cheat to get reward like for example they can stolen the reward money
given by guest without knowing other or do any hypothetical image of business in the
mind of customer to get good reward.
 Reward system will motivate employees to serve only those customers from whom
there’s high chance of getting reward in the form of tip; this will attract and create
competition between other workers to serve only these types of customers. It will create a
problem to serve those clients who are not paying much reward to servers.
 It could create tension with other departments where reward system is not good and
sometimes within a team when reward is not given to employees equally. It can create the
problem of jealous among team members and can demotivate team members.
Create culture cohesiveness: Culture plays very much important for an organization as well as
individual that committed in giving one of their best efforts (Wen and Kwon, 2019). In context
of Casamia they by using suitable kind of communication channel that provides suitability in
sharing knowledge and information with one another so that each and every individual get know
about their goals and objectives potentially. In context of respective restaurant they operate in
differ places and deals with differ culture consumers so in that aspect culture plays very much
important. By providing training and development respective organization can be able treat
consumers in one of best manner. Respective attribute proved very much beneficial for
organization to bring productive outcomes and sustainability but without it organization not be
able to give one of their best efforts in potential manner.
Advantages:
 Better working environment- The right culture will help enhance the everyday contact
between workers and make the workforce more agile and organized.
 Enhanced employee productivity and performance- Some cultural features, such as
teaching focus, or digital agility, can boost motivation and effectiveness.