Food Safety Management Report: Kotter's 8-Step Model Analysis

This report provides a comprehensive analysis of food safety management practices within the context of ZIZZI restaurant. It explores various performance review techniques, including the use of mystery guests to assess brand standards and identify areas for improvement. The report delves into problem-solving techniques such as the Hoshin Kanri model, highlighting its seven steps for strategic goal management, and the application of benchmarking to compare production data. Furthermore, it recommends the implementation of Kotter's 8-step change model to drive improvements in management practices, detailing each step from creating urgency to anchoring changes within the organizational culture. The report concludes by emphasizing the integral role of action plans and problem-solving techniques in enhancing organizational strategies and achieving market leadership, supported by relevant references.